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2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals
Fourth Series

Zambia, 2022 - 2023
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Reference ID
ZMB-ZSA-ICT-2022-V1.0
Producer(s)
Zambia Statistics Agency, Zambia Information and Communications Technology Authority
Metadata
Documentation in PDF DDI/XML JSON
Created on
Jan 17, 2026
Last modified
Jan 19, 2026
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Data file: ICTS2022_Households_Dataset

This dataset contains information on various variables on Household Roster,Respondent Background, Household Income, Household ICT Usage Section, Internet/Online Risk Mitigation, Digital Financial Service and e-Waste section.

Cases: 6335
Variables: 1257

Variables

I50__1
Cloud services used in the last 3 months.:One drive
I50__2
Cloud services used in the last 3 months.:Amazon Web Services (AWS)
I50__3
Cloud services used in the last 3 months.:iCloud
I50__4
Cloud services used in the last 3 months.:Microsoft Azure
I50__5
Cloud services used in the last 3 months.:Dropbox
I50__6
Cloud services used in the last 3 months.:Google Drive
I50__7
Cloud services used in the last 3 months.:Other, Specify
I50S
Specify other cloud service that you used before?
I51__1
What activities do you undertake when you are browsing/surfing the internet?:Studying
I51__2
What activities do you undertake when you are browsing/surfing the internet?:Research
I51__3
What activities do you undertake when you are browsing/surfing the internet?:Business
I51__4
What activities do you undertake when you are browsing/surfing the internet?:E-mail
I51__5
What activities do you undertake when you are browsing/surfing the internet?:Social Networking
I51__6
What activities do you undertake when you are browsing/surfing the internet?:Online shopping
I51__7
What activities do you undertake when you are browsing/surfing the internet?:Internet Banking
I51__8
What activities do you undertake when you are browsing/surfing the internet?:Learning
I51__9
What activities do you undertake when you are browsing/surfing the internet?:Gaming
I51__10
What activities do you undertake when you are browsing/surfing the internet?:Downloading Materials
I51__11
What activities do you undertake when you are browsing/surfing the internet?:Reading Publications
I51__12
What activities do you undertake when you are browsing/surfing the internet?:Watching videos and/or movies
I51__13
What activities do you undertake when you are browsing/surfing the internet?:Watching online TV
I51__14
What activities do you undertake when you are browsing/surfing the internet?:Online betting
I51__15
What activities do you undertake when you are browsing/surfing the internet?:Listening to online music and/or radio (audio streaming)
I51__16
What activities do you undertake when you are browsing/surfing the internet?:Video conferencing (virtual meetings etc)
I51__17
What activities do you undertake when you are browsing/surfing the internet?:Accessing cloud services
I51__18
What activities do you undertake when you are browsing/surfing the internet?:Other
I51S
Specify other activities you undertake when you are on the internet
I52_A
On a scale of 1-5 how satisfied are you PROVISION OF SERVICE INFORMATION?
I52_B
On a scale of 1-5 how satisfied are you customer services?
I52_C
On a scale of 1-5 how satisfied are you complaint resolution?
I52_D
On a scale of 1-5 how satisfied are you accuracy in billing?
I52_E
On a scale of 1-5 how satisfied are your INTERNET SPEED?
I52_F
On a scale of 1-5 how satisfied are you with RELIABILITY OF OVERALL SERVICES?
I53__1
Which internet service providers have you used before?:Airtel (mobile service)
I53__2
Which internet service providers have you used before?:Airtel (fixed service)
I53__3
Which internet service providers have you used before?:MTN (mobile service)
I53__4
Which internet service providers have you used before?:MTN (fixed service)
I53__5
Which internet service providers have you used before?:Zamtel (mobile service)
I53__6
Which internet service providers have you used before?:Zamtel (fixed service)
I53__7
Which internet service providers have you used before?:Africonnect (Inq Digital)
I53__8
Which internet service providers have you used before?:City Channels
I53__9
Which internet service providers have you used before?:Dimension Data
I53__10
Which internet service providers have you used before?:Liquid Telecom
I53__11
Which internet service providers have you used before?:Isat Africa
I53__12
Which internet service providers have you used before?:Paratus Telecom
I53__13
Which internet service providers have you used before?:Preworx
I53__14
Which internet service providers have you used before?:Zamnet Solutions
I53__15
Which internet service providers have you used before?:Other Specify
I53S
Other Specify
i53s0
Other Specify
I54__1
What type(s) of internet services do you use?:Analogue modem (dial-up via standard telephone line)
I54__2
What type(s) of internet services do you use?:ISDN (Integrated Services Digital Network)
I54__3
What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds below 256 kbit/s
I54__4
What type(s) of internet services do you use?:Other fixed narrowband with an advertised download speed of less than 256 kbit/s
I54__5
What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds of at least 256 kbit/s
I54__6
What type(s) of internet services do you use?:Cable modem
I54__7
What type(s) of internet services do you use?:High speed leased lines
I54__8
What type(s) of internet services do you use?:Fibre-to-the-home/building
I54__9
What type(s) of internet services do you use?:Powerline
I54__10
What type(s) of internet services do you use?:Other fixed broadband
I54__11
What type(s) of internet services do you use?:WiMAX
I54__12
What type(s) of internet services do you use?:Fixed CDMA
I54__13
What type(s) of internet services do you use?:Satellite broadband network
I54__14
What type(s) of internet services do you use?:Mobile Narrowband network (2G, e.g. EDGE, GPSRA) via a handset
I54__15
What type(s) of internet services do you use?:Mobile broadband network (at least 3G, e.g. UMTS) via a handset
I54__16
What type(s) of internet services do you use?:Integrated SIM card in a computer
I54__17
What type(s) of internet services do you use?:USB Modems
I54__18
What type(s) of internet services do you use?:GSM Gateways (router & modem combo) (MiFi, Wi-Fi devices)
I54__19
What type(s) of internet services do you use?:Other mobile broadband, specify
I55
What type(s) of internet services do you use often?
I55S
Specify what type of internet service you use often?
I56
Which subscriber segment are you?
I57
On average, how much volume of data (in Gb) do you use per month?
I58
What is your monthly expenditure on subscription for XXXXX?
I58a
Is subscription/SLA for the service between you and the service provider
I59
What internet speed do you subscribe to on a monthly basis? (capacity)
I60
What is your monthly expenditure on subscription for YYYYY?
I61_1
How do you rate the cost of internet services for Airtel (mobile service) ?
I61_2
How do you rate the cost of internet services for MTN (mobile service)?
I61_3
How do you rate the cost of internet services for Zamtel (mobile service) ?
I61_4
How do you rate the cost of internet services for Africonnect (Inq Digital)?
I61_5
How do you rate the cost of internet services for Airtel (fixed service) ?
I61_6
How do you rate the cost of internet services for City Channels ?
I61_7
How do you rate the cost of internet services for Dimension Data?
I61_8
How do you rate the cost of internet services for Liquid Telecom ?
I61_9
How do you rate the cost of internet services for Isat Africa ?
I61_10
How do you rate the cost of internet services for MTN (fixed service)?
I61_11
How do you rate the cost of internet services for Paratus Telecom?
I61_12
How do you rate the cost of internet services for Preworx?
I61_13
How do you rate the cost of internet services for Zamnet Solutions?
I61_14
How do you rate the cost of internet services for Zamtel (fixed service)?
I62
In general, how do you rate the cost of internet services in Zambia?
I63
In general, how much are you willing to pay for internet services monthly?
I64
Do you know of any dangers or risks that exist from using the internet?
I65__1
What are the online/internet risks that you know of?:Fake news
I65__2
What are the online/internet risks that you know of?:Phishing
I65__3
What are the online/internet risks that you know of?:Financial Fraud
I65__4
What are the online/internet risks that you know of?:Adult pornography
I65__5
What are the online/internet risks that you know of?:Child pornography
I65__6
What are the online/internet risks that you know of?:Cyber bullying
I65__7
What are the online/internet risks that you know of?:Grooming
I65__8
What are the online/internet risks that you know of?:False alarms
I65__9
What are the online/internet risks that you know of?:Identity theft
I65__10
What are the online/internet risks that you know of?:Violence
I65__11
What are the online/internet risks that you know of?:Terrorism
I65__12
What are the online/internet risks that you know of?:Hate speech
I65__13
What are the online/internet risks that you know of?:Damage to reputation
I65__14
What are the online/internet risks that you know of?:Sexting
I65__15
What are the online/internet risks that you know of?:Impersonation
I65__16
What are the online/internet risks that you know of?:Fake online promotions
I65__17
What are the online/internet risks that you know of?:Scams
I65__18
What are the online/internet risks that you know of?:hacking
I65__19
What are the online/internet risks that you know of?:Online Defamtion
I65__20
What are the online/internet risks that you know of?:Other specify
I65S
Specify other online risks that you know
I66__1
Have you ever been exposed to any of the following risks online/internet?:Fake news
I66__2
Have you ever been exposed to any of the following risks online/internet?:Phishing
I66__3
Have you ever been exposed to any of the following risks online/internet?:Financial Fraud
I66__4
Have you ever been exposed to any of the following risks online/internet?:Adult pornography
I66__5
Have you ever been exposed to any of the following risks online/internet?:Child pornography
I66__6
Have you ever been exposed to any of the following risks online/internet?:Cyber bullying
I66__7
Have you ever been exposed to any of the following risks online/internet?:Grooming
I66__8
Have you ever been exposed to any of the following risks online/internet?:False alarms
I66__9
Have you ever been exposed to any of the following risks online/internet?:Identity theft
I66__10
Have you ever been exposed to any of the following risks online/internet?:Violence
I66__11
Have you ever been exposed to any of the following risks online/internet?:Terrorism
I66__12
Have you ever been exposed to any of the following risks online/internet?:Hate speech
I66__13
Have you ever been exposed to any of the following risks online/internet?:Damage to reputation
I66__14
Have you ever been exposed to any of the following risks online/internet?:Sexting
I66__15
Have you ever been exposed to any of the following risks online/internet?:Impersonation
I66__16
Have you ever been exposed to any of the following risks online/internet?:Fake online promotions
I66__17
Have you ever been exposed to any of the following risks online/internet?:Scams
I66__18
Have you ever been exposed to any of the following risks online/internet?:hacking
I66__19
Have you ever been exposed to any of the following risks online/internet?:Online Defamtion
I66__20
Have you ever been exposed to any of the following risks online/internet?:Other specify
I66S
Specify other online risks that you have been exposed to?
I67__1
Have you ever been a victim of any of the following online/internet risks?:Fake news
I67__2
Have you ever been a victim of any of the following online/internet risks?:Phishing
I67__3
Have you ever been a victim of any of the following online/internet risks?:Financial Fraud
I67__4
Have you ever been a victim of any of the following online/internet risks?:Adult pornography
I67__5
Have you ever been a victim of any of the following online/internet risks?:Child pornography
I67__6
Have you ever been a victim of any of the following online/internet risks?:Cyber bullying
I67__7
Have you ever been a victim of any of the following online/internet risks?:Grooming
I67__8
Have you ever been a victim of any of the following online/internet risks?:False alaerms
I67__9
Have you ever been a victim of any of the following online/internet risks?:Identity theft
I67__10
Have you ever been a victim of any of the following online/internet risks?:Violence
I67__11
Have you ever been a victim of any of the following online/internet risks?:Terrorism
I67__12
Have you ever been a victim of any of the following online/internet risks?:Hate speech
I67__13
Have you ever been a victim of any of the following online/internet risks?:Damage to reputation
I67__14
Have you ever been a victim of any of the following online/internet risks?:Sexting
I67__15
Have you ever been a victim of any of the following online/internet risks?:Impersonation
I67__16
Have you ever been a victim of any of the following online/internet risks?:Fake online promotions
I67__17
Have you ever been a victim of any of the following online/internet risks?:Scams
I67__18
Have you ever been a victim of any of the following online/internet risks?:hacking
I67__19
Have you ever been a victim of any of the following online/internet risks?:Online Defamtion
I67__20
Have you ever been a victim of any of the following online/internet risks?:Other specify
I67S
Specify other online risks that you have been victim to?
I68
Do you have any social media account?
I69__1
Which social media account(s) do you have?:Twitter
I69__2
Which social media account(s) do you have?:Facebook
I69__3
Which social media account(s) do you have?:Whatsapp
I69__4
Which social media account(s) do you have?:Google+
I69__5
Which social media account(s) do you have?:Instargram
I69__6
Which social media account(s) do you have?:Viber
I69__7
Which social media account(s) do you have?:Snap chat
I69__8
Which social media account(s) do you have?:WeChat
I69__9
Which social media account(s) do you have?:Skype
I69__10
Which social media account(s) do you have?:Linked-In
I69__11
Which social media account(s) do you have?:Windows Live
I69__12
Which social media account(s) do you have?:Yahoo messenger
I69__13
Which social media account(s) do you have?:Telegram
I69__14
Which social media account(s) do you have?:Twoo
I69__15
Which social media account(s) do you have?:Baboo
I69__16
Which social media account(s) do you have?:Tinder
I69__17
Which social media account(s) do you have?:Tik-Tok
I69__18
Which social media account(s) do you have?:Other specify
I69S
Specify other social media account you have?
I70
Which social media do you use the most?
I71__1
Have you ever encountered online/internet risks while using the social media?:Fake news
I71__2
Have you ever encountered online/internet risks while using the social media?:Phishing
I71__3
Have you ever encountered online/internet risks while using the social media?:Financial Fraud
I71__4
Have you ever encountered online/internet risks while using the social media?:Adult pornography
I71__5
Have you ever encountered online/internet risks while using the social media?:Child pornography
I71__6
Have you ever encountered online/internet risks while using the social media?:Cyber bullying
I71__7
Have you ever encountered online/internet risks while using the social media?:Grooming
I71__8
Have you ever encountered online/internet risks while using the social media?:False alarms
I71__9
Have you ever encountered online/internet risks while using the social media?:Identity theft
I71__10
Have you ever encountered online/internet risks while using the social media?:Violence
I71__11
Have you ever encountered online/internet risks while using the social media?:Terrorism
I71__12
Have you ever encountered online/internet risks while using the social media?:Hate speech
I71__13
Have you ever encountered online/internet risks while using the social media?:Damage to reputation
I71__14
Have you ever encountered online/internet risks while using the social media?:Sexting
I71__15
Have you ever encountered online/internet risks while using the social media?:Impersonation
I71__16
Have you ever encountered online/internet risks while using the social media?:Fake online promotions
I71__17
Have you ever encountered online/internet risks while using the social media?:Scams
I71__18
Have you ever encountered online/internet risks while using the social media?:hacking
I71__19
Have you ever encountered online/internet risks while using the social media?:Online Defamtion
I71__20
Have you ever encountered online/internet risks while using the social media?:Other specify
I71S
Specify other online risks that you have encountered while using social media?
I72
Have you ever had contact on the internet with someone you have not met face-to-
I73
Have you ever met anyone face-to-face that you first got to know online?
I74
production/possession/circulation of obscene materials, including pornography
I75__1
What would you do if you are exposed to obscene materials on the internet?:Report it to the site you are on if it popped up
I75__2
What would you do if you are exposed to obscene materials on the internet?:Report to the Internet service provider to block the site
I75__3
What would you do if you are exposed to obscene materials on the internet?:Report to Zambia Police
I75__4
What would you do if you are exposed to obscene materials on the internet?:Talk to someone you trust
I75__5
What would you do if you are exposed to obscene materials on the internet?:Close the site
I75__6
What would you do if you are exposed to obscene materials on the internet?:Share with others
I75__7
What would you do if you are exposed to obscene materials on the internet?:Surf on
I75__8
What would you do if you are exposed to obscene materials on the internet?:If child content, report to Internet Watch Foundation (IWF) portal
I75__9
What would you do if you are exposed to obscene materials on the internet?:If child, report child helpline 116
I75__10
What would you do if you are exposed to obscene materials on the internet?:Use filters to block offensive or adult material
I75__11
What would you do if you are exposed to obscene materials on the internet?:Seek support to prevent access to the website
I75__12
What would you do if you are exposed to obscene materials on the internet?:Report to ZICTA
I75__13
What would you do if you are exposed to obscene materials on the internet?:Other, specify
I75S
Specify what you would do if you are exposed to obscene materials on the interne
I76
Do you know how to activate security or privacy settings on social media
I77
Have you ever received notifications from your service provider (ISP, MNO etc.)
I78
how do you rate your experience with technical measures to protect children onli
I79
Have you ever used the internet to purchase any goods and/or services?
I80
any problems/challenges in the course of purchasing of goods?
I81__1
What kind of problems did you face?:Delayed delivery
I81__2
What kind of problems did you face?:Misplaces goods
I81__3
What kind of problems did you face?:Damaged goods
I81__4
What kind of problems did you face?:Undelivered good
I81__5
What kind of problems did you face?:Stolen goods
I81__6
What kind of problems did you face?:Misrepresentation of good
I82__1
How did you pay for the goods and/or services?:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term)
I82__2
How did you pay for the goods and/or services?:Remittance Services (e.g. Western Union, Mukuru)
I82__3
How did you pay for the goods and/or services?:Payment card (VISA, Master Card, American Express etc.)
I82__4
How did you pay for the goods and/or services?:Mobile money
I82__5
How did you pay for the goods and/or services?:Telegraphic Transfer
I82__6
How did you pay for the goods and/or services?:Other, specify
I82S
specify how you paid for goods?
I83__1
Did you encounter difficulties in the process of transacting with …:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term)
I83__2
Did you encounter difficulties in the process of transacting with …:Western Union
I83__3
Did you encounter difficulties in the process of transacting with …:Payment card (VISA, Master Card, American Express etc.)
I83__4
Did you encounter difficulties in the process of transacting with …:Mobile money
I83__5
Did you encounter difficulties in the process of transacting with …:Telegraphic Transfer
I83__6
Did you encounter difficulties in the process of transacting with …:Other, specify
I83S
Specify other difficulties you encountered in transacting with....
I84
Was the problem reported to the appropriate service provider?
I85
Was the problem that you faced resolved?
I86
How was the problem resolved?
I86S
Specify how the problem was solved?
I87
Did you receive the goods and/or services?
I88__1
How were the goods delivered?:Zampost
I88__2
How were the goods delivered?:Courier Company
I88__3
How were the goods delivered?:Logistics Company
I88__4
How were the goods delivered?:Clearing Agent
I88__5
How were the goods delivered?:Bus Company
I88__6
How were the goods delivered?:Seller
I88__7
How were the goods delivered?:Downloads
I88__8
How were the goods delivered?:Online services
I88__9
How were the goods delivered?:Other, specify
I88S
Specify how the good were delivered?
I89
Have you ever used any App-based freelance services? e.g. Ulendo,.....
I90__1
Which App-based freelance services have you ever used?:Ulendo taxi
I90__2
Which App-based freelance services have you ever used?:Ulendo works
I90__3
Which App-based freelance services have you ever used?:Ulendo eats
I90__4
Which App-based freelance services have you ever used?:Ulendo homes
I90__5
Which App-based freelance services have you ever used?:My Ride
I90__6
Which App-based freelance services have you ever used?:Afri-Delivery
I90__7
Which App-based freelance services have you ever used?:Tigmoo eats
I90__8
Which App-based freelance services have you ever used?:Yango
I90__9
Which App-based freelance services have you ever used?:Air BnB
I90__10
Which App-based freelance services have you ever used?:Other, specify
I90S
Specify App-based freelance services you've used?
I91
How much is your monthly expenditure on these App-based services?
I92
Have you ever used these platforms to provide services
I93__1
Have you ever experienced any problems with regards to the usage of the followin:Voice
I93__2
Have you ever experienced any problems with regards to the usage of the followin:Data
I93__3
Have you ever experienced any problems with regards to the usage of the followin:SMS
I93__4
Have you ever experienced any problems with regards to the usage of the followin:Letter Postage
I93__5
Have you ever experienced any problems with regards to the usage of the followin:Post Box
I93__6
Have you ever experienced any problems with regards to the usage of the followin:Parcel transmission
I93__7
Have you ever experienced any problems with regards to the usage of the followin:Mobile money
I94
What kind of problem did you experience with VOICE?
i940
What kind of problem did you experience with VOICE?
I95
What kind of problem did you experience with DATA?
i950
What kind of problem did you experience with DATA?
I96
What kind of problem did you experience with SMS?
i960
What kind of problem did you experience with SMS?
I97
What kind of problem did you experience with LETTER POSTAGE?
I98
What kind of problem did you experience with POST BOX?
I99
What kind of problem did you experience with TRANSMISSION OF PARCELS?
I99a
What kind of problem did you experience with MOBILE MONEY?
i99a0
What kind of problem did you experience with MOBILE MONEY?
V514_0
v514_2
V514_1
I100_1
If you encounter problems in your usage of the services in Q-93, to which instit
I100_2
If you encounter problems in your usage of the services in Q-93, to which instit
I100_3
If you encounter problems in your usage of the services in Q-93, to which instit
I100_4
If you encounter problems in your usage of the services in Q-93, to which instit
I100_5
If you encounter problems in your usage of the services in Q-93, to which instit
I100_6
If you encounter problems in your usage of the services in Q-93, to which instit
I100_7
If you encounter problems in your usage of the services in Q-93, to which instit
I101
Have you ever heard of ZICTA
I102__1
Do you think any of the following falls under ZICTA’s mandate??:Enforcement of Quality of ICT services
Total: 1000
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