2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals
Fourth Series
Zambia, 2022 - 2023
Get Microdata
Reference ID
ZMB-ZSA-ICT-2022-V1.0
Producer(s)
Zambia Statistics Agency, Zambia Information and Communications Technology Authority
Metadata
Created on
Jan 17, 2026
Last modified
Jan 19, 2026
Page views
8347
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23
What kind of problem did you experience with MOBILE MONEY? (I99a)
Data file: ICTS2022_Households_Dataset
Overview
Valid:
244
Type:
Discrete
Width:
255
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 2 | 1 |
0.4%
|
|
| ALWAYS THE NEAREST AGENTS DO NOT HAVE ENOUGH CASH | 1 |
0.4%
|
|
| AVAILABILITY OF CASH SOMETIMES | 1 |
0.4%
|
|
| After checking balance it takes time to come | 1 |
0.4%
|
|
| After checking the balance let message to come | 1 |
0.4%
|
|
| BLOCK | 1 |
0.4%
|
|
| BLOCKING OF PIN | 1 |
0.4%
|
|
| Delayed transfer of money from one network to another | 1 |
0.4%
|
|
| EASY TO BE SCAMMED | 1 |
0.4%
|
|
| FEW OUTLETS | 1 |
0.4%
|
|
| FLOAT AND CASH UNAVAILABLITY | 1 |
0.4%
|
|
| FLOAT AND FUND UNAVAILABLITY | 1 |
0.4%
|
|
| FLOAT UNAVAILABILITY | 1 |
0.4%
|
|
| FLOAT UNAVAILABLITY | 5 |
2%
|
|
| Float unavailability and lack of funds | 1 |
0.4%
|
|
| I forgot my pin 3 months ago but upto now no help has been given despite lodging a complaint several times | 1 |
0.4%
|
|
| I forgot my zam kwacha password | 1 |
0.4%
|
|
| I have a problem which has not been resolved upto now despite reporting several times. | 1 |
0.4%
|
|
| I sent money to a wrong number | 1 |
0.4%
|
|
| I was given a wrong number by the agent when I was withdrawing | 1 |
0.4%
|
|
| I was once stole from, | 1 |
0.4%
|
|
| I was robbed by the scammers | 1 |
0.4%
|
|
| LACK OF FLOAT | 2 |
0.8%
|
|
| LATE ARRIVAL OF CONFIRMATION MESSAGES TO AGENTS LEADING TO DELAYS | 1 |
0.4%
|
|
| LIMITED MOBILE MONEY PAY POINTS | 1 |
0.4%
|
|
| LOSING MONEY | 1 |
0.4%
|
|
| LOSS MONEY IN STRANGE MANNER | 1 |
0.4%
|
|
| LOSS OF MONEY | 1 |
0.4%
|
|
| Lack of cash | 1 |
0.4%
|
|
| Late delivery of messages | 1 |
0.4%
|
|
| Let delivery of sms | 1 |
0.4%
|
|
| Long process of reversing the money wrongly transferred to my phone | 1 |
0.4%
|
|
| Losing money | 2 |
0.8%
|
|
| Lost money | 8 |
3.3%
|
|
| MESSAGE DELIVERY TAKING LONG | 1 |
0.4%
|
|
| MONEY AT PAY POINTS NOT SO AVAILABLE | 1 |
0.4%
|
|
| MONEY WENT MISSING | 1 |
0.4%
|
|
| MOST AGENTS HAVE NO ENOUGH FLOATS TSERVICE THE COMMUNITY | 1 |
0.4%
|
|
| Mobile money messages delaying being delivered sometimes not even being delivered at all | 1 |
0.4%
|
|
| Money being stolen | 1 |
0.4%
|
|
| Money was deducted without her knowledge | 1 |
0.4%
|
|
| NERTWORK OUTAGES | 1 |
0.4%
|
|
| NETWORK FAILURE | 1 |
0.4%
|
|
| NETWORK OUTAGE | 1 |
0.4%
|
|
| NETWORK OUTAGE AND UNAVAILABLITY OF PAY POINTS AND FUNDS | 1 |
0.4%
|
|
| NETWORK OUTAGES | 2 |
0.8%
|
|
| NETWORK OUTTAGES | 1 |
0.4%
|
|
| NO FLOAT AND UNAVAILABLITY OF PAY POINTS | 1 |
0.4%
|
|
| NOT ENOUGH FLOAT | 1 |
0.4%
|
|
| Network problems | 1 |
0.4%
|
|
| Network was a challenge | 1 |
0.4%
|
|
| No facilities in the area | 1 |
0.4%
|
|
| No message notifications for receipt of the money | 1 |
0.4%
|
|
| Not bringing the balance | 1 |
0.4%
|
|
| Not brining the balance after checking | 1 |
0.4%
|
|
| Not brining the balance after checking | 1 |
0.4%
|
|
| PIN BLOCK | 1 |
0.4%
|
|
| POOR NETWORK | 2 |
0.8%
|
|
| POOR QUALITY OF NETWORK | 1 |
0.4%
|
|
| Pin BLOCK | 1 |
0.4%
|
|
| Pin been blocked | 1 |
0.4%
|
|
| Poor customer service. Over three months my money is still stack in my mobile despite me making follow ups. The system has rejected my pin which I have been using for years. | 1 |
0.4%
|
|
| Poor network quality | 1 |
0.4%
|
|
| RECEIVED A TEXT FROM SCAMMERS | 1 |
0.4%
|
|
| Scammers | 1 |
0.4%
|
|
| Shortage of float | 1 |
0.4%
|
|
| Sim card does show balance of the money in the phone even after replacing the sim card. | 1 |
0.4%
|
|
| The mobile money pin was blocked managed to reset it | 1 |
0.4%
|
|
| The money was not received and there was no reversal. | 1 |
0.4%
|
|
| Theft | 1 |
0.4%
|
|
| Theft of money | 1 |
0.4%
|
|
| UNAVAILABILITY OF FLOUT | 1 |
0.4%
|
|
| UNAVAILABLITY OF CASH | 1 |
0.4%
|
|
| UNAVAILABLITY OF ENOUGH PAY POINTS | 1 |
0.4%
|
|
| UNAVAILABLITY OF FUNDS AT PAY POINTS | 1 |
0.4%
|
|
| UNAVAILABLITY OF MOBILE MONEY AGENTS | 1 |
0.4%
|
|
| UNAVAILABLITY OF PAY POINTS | 1 |
0.4%
|
|
| UNAVAILABLITY OF PAY POINTS AND FUNDS | 16 |
6.6%
|
|
| We have no agents in our area | 1 |
0.4%
|
|
| asked to change pin numbers | 1 |
0.4%
|
|
| availability cash | 1 |
0.4%
|
|
| availability of agents and services | 1 |
0.4%
|
|
| availability of cash | 1 |
0.4%
|
|
| availability of floats from agents | 1 |
0.4%
|
|
| challenge to access my account when my account was deactivated | 1 |
0.4%
|
|
| changing of my pin If I haven't transacted in long time | 1 |
0.4%
|
|
| checking balance but not showing | 1 |
0.4%
|
|
| closure of the account | 1 |
0.4%
|
|
| despite sending money into another mobile money it never reflected though deduction was effected | 1 |
0.4%
|
|
| difficult to reverse misdirected money | 1 |
0.4%
|
|
| disappearance of money | 1 |
0.4%
|
|
| failure to transact | 1 |
0.4%
|
|
| few agents and in most cases have mo cash and floats | 1 |
0.4%
|
|
| few agents in the area | 1 |
0.4%
|
|
| float not available | 1 |
0.4%
|
|
| fraud | 1 |
0.4%
|
|
| got scammed | 1 |
0.4%
|
|
| have no cash | 1 |
0.4%
|
|
| incase you send money to the wrong person retrieval takes too long | 1 |
0.4%
|
|
| internet outage | 1 |
0.4%
|
|
| it too far from home | 1 |
0.4%
|
|
| lack agents in our area | 1 |
0.4%
|
|
| lack of flauts by most agents | 1 |
0.4%
|
|
| lack of float | 1 |
0.4%
|
|
| lack of outlets | 1 |
0.4%
|
|
| late delivery of money | 1 |
0.4%
|
|
| late delivery of money | 2 |
0.8%
|
|
| late delivery of sms | 1 |
0.4%
|
|
| less or no float. | 1 |
0.4%
|
|
| locked my account for no reason | 1 |
0.4%
|
|
| losing money | 1 |
0.4%
|
|
| lost money | 1 |
0.4%
|
|
| lost money and haven't been recovered | 1 |
0.4%
|
|
| lost money in my account. | 1 |
0.4%
|
|
| lost money sent to me | 1 |
0.4%
|
|
| lost pin number | 1 |
0.4%
|
|
| message comes very late | 1 |
0.4%
|
|
| misdirected money | 1 |
0.4%
|
|
| misdirected money, difficult to reverse | 1 |
0.4%
|
|
| misdirection of money | 2 |
0.8%
|
|
| missing money | 1 |
0.4%
|
|
| mistakenly sent money to another line . and the airtel did nothing about it .they couldn't reverse back the money . | 1 |
0.4%
|
|
| money not reflected after transfer | 1 |
0.4%
|
|
| money sent to a wrong number not retrieved | 1 |
0.4%
|
|
| money stolen | 1 |
0.4%
|
|
| money taking long to reflect | 3 |
1.2%
|
|
| money was stolen | 1 |
0.4%
|
|
| money was withdrawn without my Knowledge. | 1 |
0.4%
|
|
| my money was stolen | 1 |
0.4%
|
|
| network | 1 |
0.4%
|
|
| network problems | 1 |
0.4%
|
|
| network challenge | 1 |
0.4%
|
|
| network failure | 4 |
1.6%
|
|
| network failure at a time I urgently needed the money | 1 |
0.4%
|
|
| network outage | 2 |
0.8%
|
|
| network outages | 1 |
0.4%
|
|
| network outtages | 1 |
0.4%
|
|
| network problem | 1 |
0.4%
|
|
| network problems | 1 |
0.4%
|
|
| no float | 5 |
2%
|
|
| no floats and at times no cash | 1 |
0.4%
|
|
| no floats and cash in most cases | 1 |
0.4%
|
|
| no floats sometimes | 1 |
0.4%
|
|
| no network | 1 |
0.4%
|
|
| no network here | 1 |
0.4%
|
|
| no network sometimes | 1 |
0.4%
|
|
| no outlets | 1 |
0.4%
|
|
| no problem | 1 |
0.4%
|
|
| no slot | 4 |
1.6%
|
|
| no slot or cash | 1 |
0.4%
|
|
| no slots | 1 |
0.4%
|
|
| non availability of network | 1 |
0.4%
|
|
| none | 1 |
0.4%
|
|
| none availability of money most of time | 1 |
0.4%
|
|
| not able to withdraw whole day due to bad network on mobile money | 1 |
0.4%
|
|
| not enough cash | 1 |
0.4%
|
|
| not receiving notifications after receiving money | 1 |
0.4%
|
|
| pin cold | 1 |
0.4%
|
|
| poor network | 1 |
0.4%
|
|
| receiving fake messages | 1 |
0.4%
|
|
| reversal of funds | 1 |
0.4%
|
|
| scammed | 3 |
1.2%
|
|
| scammers and no slot | 1 |
0.4%
|
|
| scams | 1 |
0.4%
|
|
| sent money to a wrong number | 1 |
0.4%
|
|
| sent money for wrong number | 1 |
0.4%
|
|
| sent money to wrong number | 1 |
0.4%
|
|
| sent to a wrong number and couldn't retrieve it | 1 |
0.4%
|
|
| sent to a wrong number | 1 |
0.4%
|
|
| service provider locked account | 1 |
0.4%
|
|
| shortage money | 1 |
0.4%
|
|
| shortage of cash | 3 |
1.2%
|
|
| shortage of outlets. poor SERVICES | 1 |
0.4%
|
|
| sim was blocked | 1 |
0.4%
|
|
| someone sent money but didn't reflect in her account but there it was showing that the money was sent | 1 |
0.4%
|
|
| someone sent money but when you go to withdraw the account shows to be blocked | 1 |
0.4%
|
|
| sometimes message comes late | 1 |
0.4%
|
|
| sometimes service unavailable in some parts of the country and transaction messages not sent | 1 |
0.4%
|
|
| sometimes when start the transaction it fails | 1 |
0.4%
|
|
| stall money even provides will send u something then retrieve it | 1 |
0.4%
|
|
| system failure | 1 |
0.4%
|
|
| texts from scammers | 2 |
0.8%
|
|
| texts from scammers and no slot | 1 |
0.4%
|
|
| unsolicited calls for sending them money | 1 |
0.4%
|
|
| was scammed | 3 |
1.2%
|
|
| was told to send back the money by a scammer | 1 |
0.4%
|
|
| we have to travel long distance to access the service which more costly on our part | 1 |
0.4%
|
|
| when checking balance let message to come | 1 |
0.4%
|
|
| wrong sending of money | 1 |
0.4%
|
|
| wrong transfers | 1 |
0.4%
|
|
| wrongly sent money to someone else | 1 |
0.4%
|
|
| you send money but it is not bringing the resp9 weather the money has been sent or not | 1 |
0.4%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.