ZMB-ZSA-ICT-2022-V1.0 DDI-ZMB-ZSA-ICT-2022-V1.0

Patricia Namukonda Zondi

Etambuyu Lukonga

Zambia Statistics Agency 2026-01-12 Nesstar Publisher Version 1.0 (January 2026) 2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals Fourth Series 2022 ICT ZMB-ZSA-ICT-2022-V1.0 Zambia Statistics Agency Zambia Information and Communications Technology Authority

Bank of Zambia Ministry of Technology and Science (c)2023,Zambia Statistics Agency Nesstar Publisher Head of Dissemination Other Household Survey [hh/oth] The 2022 National Survey on Access and Usage of ICTs by Households and Individuals is the fourth in the series of these surveys. The first National survey was conducted in 2013, the second one in 2015 and the third survey undertaken in 2018. Vesion 1.0 Edited and anoymized dataset for public distribution Communication Digital Telecommunication Technology Internet Access Risks E-Waste Identification Particulars Household Roster Respondent Background Household Income Household ICT Usage Internet/Online Risk Mitigation Digital Financial Services e-Waste ICT Access internet usage E-services Regulatory Postal and Courier Zambia Sample survey data [ssd] Zambia Statistics Agency A two-stage stratified-cluster sampling method was adopted for the National Survey on Access and Usage of ICTs. The survey was designed to cover a representative sample of 6,466 households. This sample size was considered adequate to provide reliable national estimates for the population. A total of 320 Enumeration Areas (EAs) were drawn from 38 000 EAs nationwide. In order to increase the reliability and efficiency of the sample, the sample size was increased from 246 EAs considered in the 2018 National Survey on Access and Usage of ICTs to 320 EAs in 2022 National Survey on Access and Usage of ICTs. The survey was designed to produce reliable estimates at national, provincial, urban and rural levels. Face-to-face [f2f] The data collection was carried out by 22 interviewing teams each assigned to a province. Interviews were conducted only in the selected households over a three week period. Face to face interviews were conducted using the Computer Assisted Personal Interviewing (CAPI) among all the household members aged 10 and above that were present at the time of the interview in the selected households. The survey solutions application for Android, a software package for capturing and digitizing data from Census and surveys developed by the World Bank was used on the CAPI devices. The use of CAPI was useful in ensuring that data was stored in real time and evaluated for completeness Field editing: After completing an interview, the enumerator sends the work to the supervisor to check for accurancy and consistency.In addition, the supervisor edits data by reviewing collected information for immediate errors like out-of-range answers or faulty logic in CAPI system, identifying inconsistencies , and would send problematic interviews back to the interviewer for correction, ensuring data quality and adherence to skip patterns through checks for logical flow. Zambia Statistics Agency Zambia Statistics Agency(2022). 2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals, Lusaka,Zambia ICTS2022_Households_Dataset.NSDstat This dataset contains information on various variables on Household Roster,Respondent Background, Household Income, Household ICT Usage Section, Internet/Online Risk Mitigation, Digital Financial Service and e-Waste section. 6335 1257 Nesstar 200801 Zambia Statistics Agency Version 1.0 ICTS2022_Persons_Dataset.NSDstat 29372 875 Nesstar 200801 Zambia Statistics Agency version 1.0 Interview key (identifier in XX-XX-XX-XX format) 6335 0 Unique 32-character long identifier of the interview 6335 0 Province 6335 0 1 Central 656 2 Copperbelt 758 3 Eastern 621 4 Luapula 616 5 Lusaka 839 6 Muchinga 576 7 Northern 620 8 499 9 Southern 596 10 Western 554 -999999999 missing 0 Person ID of main respondent 6324 11 1 3926 2 1914 3 282 4 102 5 45 6 32 7 9 8 6 9 5 10 2 11 1 -999999999 missing 11 What form(s) of energy does the household use?:Utility power service 6335 0 0 4173 1 2162 -999999999 missing 0 What form(s) of energy does the household use?:Solar 6335 0 0 4420 1 1915 -999999999 missing 0 What form(s) of energy does the household use?:Generator (Gensets) 6335 0 0 6295 1 40 -999999999 missing 0 What form(s) of energy does the household use?:Battery 6335 0 0 5304 1 1031 -999999999 missing 0 What form(s) of energy does the household use?:Firewood 6335 0 0 3095 1 3240 -999999999 missing 0 What form(s) of energy does the household use?:Gas 6335 0 0 6296 1 39 -999999999 missing 0 What form(s) of energy does the household use?:Coal 6335 0 0 6311 1 24 -999999999 missing 0 What form(s) of energy does the household use?:Charcoal 6335 0 0 2682 1 3653 -999999999 missing 0 What form(s) of energy does the household use?:Other specify 6335 0 0 6253 1 82 -999999999 missing 0 Specify other form of electric energy used by the household. 82 0 CANDLE 3 CARNDLE 1 Candle 2 Candles 1 Charcoal 1 Ciow dung 1 DRIED REEDS 2 DRY REEDS 1 LIGHTER 2 LIGTHTING UP USING PHONES 1 1 PHONE TORCH LIGHT 1 Touch 3 Uses candles 1 candle 25 candles 5 firewood 1 grass for lighting 2 grass for lightning 1 lamp 1 phone 1 phone for lighting 1 phone torch 2 power bank saves as a bettery 1 saika 1 saika some battery connected in series to light a small bulb 1 solar bulb 1 torch 7 touch 8 use candles for lighting 1 uses phone for lighting 1 vitalite solar 1 What is the main electric energy used by the household? 4103 2232 1 Utility power service 1455 2 Solar 972 3 Generator (Gensets) 3 4 Battery 421 6 Firewood 662 7 Gas 2 8 Coal 6 9 Charcoal 561 10 Other specify 21 -999999999 missing 76 Sysmiss 2156 Specify main electric energy used. 21 0 CANDLE 1 DRIED REEDS 1 LED saika 1 LIGHTER 3 candle 4 grass 1 grass for lighting in the house. 1 none 1 phone torch 2 ready pay thing 1 saika 1 solar bulb 1 torch 2 we use grass for lighting 1 any member of this household have a working Television set 6335 0 1 Yes 2148 2 No 4187 -999999999 missing 0 is your TV a smart TV? 2148 4187 1 Yes 476 2 No 1672 -999999999 missing 0 Sysmiss 4187 Does this househol have acess to any TV staions? 6335 0 1 Yes 1993 2 No 4342 -999999999 missing 0 What local stations are accessed by the household?:ZNBC 1860 4475 0 No 55 1 Yes 1805 Sysmiss 4475 What local stations are accessed by the household?:MUVI 1860 4475 0 No 1152 1 Yes 708 Sysmiss 4475 What local stations are accessed by the household?:Q-TV 1860 4475 0 No 795 1 Yes 1065 Sysmiss 4475 What local stations are accessed by the household?:Prime TV 1860 4475 0 No 365 1 Yes 1495 Sysmiss 4475 What local stations are accessed by the household?:Diamond TV 1860 4475 0 No 362 1 Yes 1498 Sysmiss 4475 What local stations are accessed by the household?:ABN 1860 4475 0 No 822 1 Yes 1038 Sysmiss 4475 What local stations are accessed by the household?:CBC 1860 4475 0 No 689 1 Yes 1171 Sysmiss 4475 What local stations are accessed by the household?:City TV 1860 4475 0 No 702 1 Yes 1158 Sysmiss 4475 What local stations are accessed by the household?:Camnet TV 1860 4475 0 No 702 1 Yes 1158 Sysmiss 4475 What local stations are accessed by the household?:Other local TV stations 1860 4475 0 No 1795 1 Yes 65 Sysmiss 4475 Specify other local station. 65 0 1 zed 1 AFRICAN MAGIC 1 African Magic 1 All Channels found on Gotv 1 All Channels on Gotv. 1 BBC and CNN 1 Chipata 1 Chipata TV 1 Chipata tv 1 NORTH WEST TV 1 North west 1 North west TV 1 North west Tv 1 NorthWest tv 1 One zed 1 POWER TV 3 POWER TV AND ZED TV 6 1 Power TV, zed tv 1 RADIO MARIA 1 TNT, 1 1 ZNBC 1 Zambezi Magic 1 Zambezi magic 3 Zed,Power, Sun 1 Zee World 1 Zee cinema 1 chipata 4 chipata tv 4 dstv chanells 1 1 hope 1 no decoder yet 1 north west TV 1 north west tv 1 1 parliament tv 1 power TzV 1 power tv 7 power tv and kbn tv 1 zambezi magic 1 zeb1 1 zeeworld 1 household rating of quality of ZNBC 1805 4530 1 Good 1395 2 Fair 336 3 Poor/Bad 74 -999999999 missing 0 Sysmiss 4530 household has any of the following TV services:DSTV 1860 4475 0 No 1361 1 Yes 499 Sysmiss 4475 household has any of the following TV services:GoTV 1860 4475 0 No 1097 1 Yes 763 Sysmiss 4475 household has any of the following TV services:MUVI TV 1860 4475 0 No 1847 1 Yes 13 Sysmiss 4475 household has any of the following TV services:Topstar 1860 4475 0 No 1033 1 Yes 827 Sysmiss 4475 household has any of the following TV services:Free-to-Air 1860 4475 0 No 1849 1 Yes 11 Sysmiss 4475 household has any of the following TV services:Zuku TV 1860 4475 0 No 1847 1 Yes 13 Sysmiss 4475 household has any of the following TV services:DTH – Direct-to-Home Satellite TV 1860 4475 0 No 1860 1 Yes 0 Sysmiss 4475 household has any of the following TV services:Other 1860 4475 0 No 1855 1 Yes 5 Sysmiss 4475 Specify other TV service the household has. 5 0 African Magic 1 MTN TV 1 STAR TIME 1 strong TV 1 use flash for movies only 1 How much are you paying for DSTV per month? 499 5836 50 11000 419.008 556.471 -999999999 missing How much are you paying for GoTV per month? 763 5572 1 480 183.042 74.108 -999999999 missing How much are you paying for MUVI TV per month? 13 6322 50 480 146.769 104.271 -999999999 missing How much are you paying for TopStar per month? 826 5509 20 3000 132.5 112.125 -999999999 missing 1 How much are you paying for Zuku TV per month? 13 6322 45 398 132.154 105.698 -999999999 missing How much are you paying for DTH – Direct-to-Home Satellite TV per month? 0 6335 -999999999 missing 0 Sysmiss 6335 How much are you paying for Other online streaming service per month? 5 6330 30 245 110 85.513 -999999999 missing Subscription affordable for TV services:DSTV 499 5836 0 No 160 1 Yes 339 -999999999 1295 Sysmiss 4541 Subscription affordable for TV services:GoTV 763 5572 0 No 265 1 Yes 498 -999999999 1031 Sysmiss 4541 4 6331 1 4 Sysmiss 6331 Subscription affordable for TV services:MUVI TV 13 6322 0 No 5 1 Yes 8 -999999999 1781 Sysmiss 4541 Cluster 6335 0 1 320 160.307 92.252 -999999999 missing Subscription affordable for TV services:Topstar 827 5508 0 No 176 1 Yes 651 -999999999 967 Sysmiss 4541 Subscription affordable for TV services:Zuku TV 11 6324 0 No 2 1 Yes 9 -999999999 1783 Sysmiss 4541 Subscription affordable for TV services:DTH – Direct-to-Home Satellite TV 13 6322 0 No 0 1 Yes 13 -999999999 1781 Sysmiss 4541 Subscription affordable for TV services:Other 0 6335 0 No 0 1 Yes 0 -999999999 1794 Sysmiss 4541 How much is the household willing to pay per month for DSTV? 160 6175 30 1200 223.031 157.401 -999999999 missing How much is the household willing to pay per month for GoTV? 264 6071 0 230 103.864 47.706 -999999999 missing How much is the household willing to pay per month for MUVI TV? 5 6330 30 200 84 66.933 -999999999 missing How much is the household willing to pay per month for Topstar? 173 6162 20 240 75.486 33.599 -999999999 missing How much is the household willing to pay per month for Topstar? 0 6335 -999999999 missing How much is the household willing to pay per month for Zuku TV? 0 6335 -999999999 missing How much is the household willing to pay for DTH – Direct-to-Home Satellite TV? 0 6335 -999999999 missing How much is the household willing to pay per month for Other? 0 6335 -999999999 missing Does household have access to any streaming services 6335 0 1 Yes 190 2 No 6145 -999999999 missing 0 what kind of streaming service have you accessed before:Airtel TV 190 6145 0 137 1 53 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:MTN TV 190 6145 0 179 1 11 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:Netflix 190 6145 0 74 1 116 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:Zizwa Plus 190 6145 0 189 1 1 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:DSTV Now 190 6145 0 156 1 34 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:Showmax 190 6145 0 167 1 23 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:Youtube TV 190 6145 0 104 1 86 -999999999 missing 0 Sysmiss 6145 what kind of streaming service have you accessed before:Other specify 190 6145 0 186 1 4 -999999999 missing 0 Sysmiss 6145 Other specify 4 0 Gotv 1 Winners Chapel 1 1 znbc 1 household or any member of this household have a working radio 6335 0 1 Yes 2216 2 No 4119 -999999999 missing 0 Does the household use the radio to access...:PUBLIC STATIONS (ZNBC RADIO STATIONS) 2216 4119 0 No 351 1 Yes 1865 Sysmiss 4119 Does the household use the radio to access...:COMMERCIAL RADIO STATIONS (Phoenix, Sky etc.) 2216 4119 0 No 972 1 Yes 1244 Sysmiss 4119 Does the household use the radio to access...:INTERNATIONAL RADIO STATIONS (e.g BBC, Channel France etc 2216 4119 0 No 1281 1 Yes 935 Sysmiss 4119 Does the household use the radio to access...:COMMUNITY RADIO STATIONS (Mpangwe Ratio etc) 2216 4119 0 No 447 1 Yes 1769 Sysmiss 4119 household rating of the quality of radio reception for 1865 4470 1 Good 1174 2 Fair 518 3 Poor/Bad 173 -999999999 missing 0 Sysmiss 4470 household rating of the quality of radio reception for 1244 5091 1 Good 862 2 Fair 314 3 Poor/Bad 68 -999999999 missing 0 Sysmiss 5091 household rating of the quality of radio reception for 935 5400 1 Good 624 2 Fair 250 3 Poor/Bad 61 -999999999 missing 0 Sysmiss 5400 household rating of the quality of radio reception for 1769 4566 1 Good 1278 2 Fair 407 3 Poor/Bad 84 -999999999 missing 0 Sysmiss 4566 Does household have access to radio streaming 6335 0 1 Yes 290 2 No 6045 -999999999 missing 0 Does this household have a fixed telephone line? 6335 0 1 Yes 34 2 No 6301 -999999999 missing 0 Does this household have a fixed telephone line? 34 6301 1 Yes 3 2 No 31 -999999999 missing 0 Sysmiss 6301 In your view, how is the quality of fixed telephone services? 3 6332 1 Good 3 2 Fair 0 3 Bad 0 -999999999 missing 0 Sysmiss 6332 Are you satisfied, AS A USER OF FIXED TELEPHONE, with the following ASPECTS:A. PROVISION OF SERVICE INFORMATION 3 6332 0 No 2 1 Yes 1 Sysmiss 6332 Are you satisfied, AS A USER OF FIXED TELEPHONE, with the following ASPECTS:B. CUSTOMER SERVICES 3 6332 0 No 1 1 Yes 2 Sysmiss 6332 Are you satisfied, AS A USER OF FIXED TELEPHONE, with the following ASPECTS:C. COMPLAINT RESOLUTION 3 6332 0 No 2 1 Yes 1 Sysmiss 6332 Are you satisfied, AS A USER OF FIXED TELEPHONE, with the following ASPECTS:D. ACCURACY IN BILLING 3 6332 0 No 2 1 Yes 1 Sysmiss 6332 Are you satisfied, AS A USER OF FIXED TELEPHONE, with the following ASPECTS:E. RELIABILITY OF OVERALL SERVICES 3 6332 0 No 2 1 Yes 1 Sysmiss 6332 provision of service information 1 6334 1 Satisfied 1 2 Not satisfied 0 3 Not Applicable 0 -999999999 missing 0 Sysmiss 6334 customer services 2 6333 1 Satisfied 2 2 Not satisfied 0 3 Not Applicable 0 -999999999 missing 0 Sysmiss 6333 complaint resolution 1 6334 1 Satisfied 1 2 Not satisfied 0 3 Not Applicable 0 -999999999 missing 0 Sysmiss 6334 Accuracy in billing 1 6334 1 Satisfied 1 2 Not satisfied 0 3 Not Applicable 0 -999999999 missing 0 Sysmiss 6334 Reliability of overall services 1 6334 1 Satisfied 1 2 Not satisfied 0 3 Not Applicable 0 -999999999 missing 0 Sysmiss 6334 household monthly expenditure on fixed telephone services 3 6332 300 2000 900 953.939 -999999999 missing Is fixed telephone service affordable? 3 6332 1 Yes 2 2 No 1 3 I don't know 0 -999999999 missing 0 Sysmiss 6332 household willing to pay for fixed telephone services? 1 6334 150 150 150 -999999999 missing household or any member of the household have a mobile cellular telephone? 6335 0 1 Yes 4984 2 No 1351 -999999999 missing 0 is there any zambian mobile cellular network serivce operator with your house? 6335 0 1 Yes 5815 2 No 520 -999999999 missing 0 What kind of mobile cellular network signal is avalible in the area? 5815 520 1 2G - (GPRS, EDGE, GSM, CDMA, TDMA, EGPRS, IMT-SC, HSCSD) 1541 2 3G - (HSPA, HSPA+, UMTS, IMT-2000, W-CDMA) 2031 3 4G - (LTE, IMT-A,WIMAX) 2243 -999999999 missing 0 Sysmiss 520 3 6332 1 3 Sysmiss 6332 how long do you travel to find coverage? 520 0 0 142 00 8 1 53 10 49 10 minutes 1 100 1 10mins 3 120 3 130 1 15 11 150 1 180 5 1o 1 2 46 20 19 20mins 1 235 1 2mins 5 2mnts 1 3 30 30 25 3000 1 30mins 1 35 1 4 5 40 5 45 2 5 58 50 5 5000 1 54 1 560 1 5mins 5 60 6 65 1 7 4 70000 1 8 2 90 2 DO NOT KNOW 1 I don't know 3 1 not applicable 4 1 o 1 household or any member of this household have a computer 6335 0 1 Yes 459 2 No 5876 -999999999 missing 0 any other internet access at home, regardless of whether it is used or not 6335 0 1 Yes 1930 2 No 4405 -999999999 missing 0 Why does this household not have Internet access?:Do not need the Internet (not useful, not interesting, lacks local content) 4405 1930 0 No 3273 1 Yes 1132 Sysmiss 1930 Why does this household not have Internet access?:Have access to the Internet elsewhere 4405 1930 0 No 4238 1 Yes 167 Sysmiss 1930 Why does this household not have Internet access?:Lack of confidence, knowledge or skills to use the Internet 4405 1930 0 No 3178 1 Yes 1227 Sysmiss 1930 Why does this household not have Internet access?:Cost of the equipment is too high 4405 1930 0 No 2431 1 Yes 1974 Sysmiss 1930 Why does this household not have Internet access?:Cost of the internet is too high 4405 1930 0 No 3237 1 Yes 1168 Sysmiss 1930 Why does this household not have Internet access?:Privacy or security concerns 4405 1930 0 No 4333 1 Yes 72 Sysmiss 1930 Why does this household not have Internet access?:Internet service is not available in the area 4405 1930 0 No 4069 1 Yes 336 Sysmiss 1930 Why does this household not have Internet access?:Internet service is available but it does not correspond to household needs (e.g. quality, speed) 4405 1930 0 No 4276 1 Yes 129 Sysmiss 1930 Why does this household not have Internet access?:Cultural reasons (e.g. exposure to harmful content) 4405 1930 0 No 4370 1 Yes 35 Sysmiss 1930 Why does this household not have Internet access?:Other reason 4405 1930 0 No 4212 1 Yes 193 Sysmiss 1930 Specify why this household does not have internet access. 193 0 DO NOT OWN A SMART PHONE 1 DON'T HAVE A PHONE 1 DONT HAVE GADGETS FOR PROPER INTERNET 1 Do have access to facility 1 Do have equipment which uses internet 1 Do not have phone with internet access 1 Doesn't have access to phone 1 1 Don't have devices 1 Dont know how about internet 1 1 1 Have no smart phones to access the internet 1 I AM AN ILLITERATE 1 I am too old and I don't have a phone 1 I can't even learn how to use it cause of my disability 1 1 I don't have the device to access it 1 1 I don't know how to read and write 2 I don't know how to use the internet 1 I have no phone to use. 1 MY PHONE IS UNABLE TO CONNECT TO INTERNET 1 My can not access it using my small phone 1 NEED TO PURCHASE ANOTHER 1 NO GADGET FOR INTERNET 2 NO GADGET FOR INTERNET ACCESS 1 NO GADGET FOR INTERNET CONNECTIVITY 1 NO GADGET FOR PROPER INTERNET 1 NO GADGET TO ACCESS INTERNET 6 NO KNOWLEDGE ON INTERNET USAGE 1 NO PHONE 1 NO SMART PHONE 2 NO SMART PHONE FOR EASY ACCESS TO INTERNET 1 NOT NECESSARY TO HAVE INTERNET 1 No access to device service 1 No access to phone 1 No device 3 No facility to access internet 1 No gadget to access internet 1 No idea of internet and how to use it 1 1 1 No smartphone 1 No use 2 1 TOO OLD FOR SUCH FACILITIES 1 TOO POOR TO HAVE INTERNET. 1 The Husband sold the phone he used and was the only using 1 1 There is no network coverage 1 We don't know how to use them 1 1 1 blocked 1 can't afford 2 can't afford to buy a smart phone 1 1 do not have smartphone 1 do not have the device 1 do not have what to use 1 doesn't know how to use the internet 1 don't have a device that can connect to the internet 2 don't have a device to access internet 1 don't have a device to access it 1 don't have a phone 1 don't have a phone and don't know how to use internet 1 don't have a smartphone 4 don't have access to the internet 1 don't have money 1 don't have the device 3 don't have the device to access it 1 don't have the device to access the internet with 1 don't have the internet devices 1 don't know about internet 1 don't know about it 1 don't know anything about internet 1 don't know how to use a smartphone 1 don't know how to use it 1 don't the device to access the internet with 1 dont have the smartphone 1 dont know how to use it 1 got soaked in water 1 has no idea what internet accessibility is 1 have no device that can access the internet 1 im not educated 1 its for young people 1 lack devices to access it 1 lack of device to access it 2 lack of devices to access it 5 lack of devices to use to access it 1 lack of equipment 1 lack of knowledge to use devices 1 lack of money 1 lack of money to buy devices to access it 3 lack of the device to use . 1 lack of the devices to use on internet 1 low network coverage 1 1 luck of big phones 1 1 network problem 1 1 no ICT device 1 no access to internet 1 no device 3 1 no device that uses internet 3 no device to access internet 1 no device to access internet services 1 no device to access it 1 no device to use 2 no device to use and no knowledge on how to use 1 no device to use for internet 1 no device to use that has internet access 1 no device to use to access the internet 1 no enough money to pay 1 no means of accessing it 1 no money to buy devices to access internet 1 no network 1 no network at home 1 no network or smartphone 1 no phone 1 no reason 1 no smart phone 1 no smart phone at home 1 no smartphone 4 no time for internet 1 not interested 1 not just interested 1 nothing 1 old age 1 our network is very weak 1 our phones don't have access to internet 1 phone has no access to internet 1 phone which has access is currently malfunctioning 1 1 small phone which has no internet 1 small phones 1 sold the smart phone 1 the are only allowed to play games on the father phones 1 the housing unit is not electrified 1 the person doesn't have a phone but have sim cards 1 the phone broke down as a result no access internet 1 the type of phone we have can't support internet 1 1 too old 6 using a small phone 1 1 1 we don't know how to read and write 1 we just don't use it 1 weak network 2 working to raise money for the university 1 What type of internet service(s) are used for internet access at home?:Analogue modem (dial-up via standard telephone line) 1930 4405 0 No 1887 1 Yes 43 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:ISDN (Integrated Services Digital Network) 1930 4405 0 No 1915 1 Yes 15 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:DSL (Digital sunscriber line) at advertised download speeds below 256 kbit/s 1930 4405 0 No 1916 1 Yes 14 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Other fixed narrowband with an advertised download speed of less than 256 kbit/s 1930 4405 0 No 1922 1 Yes 8 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:DSL (Digital Subscriber line) at advertised download speeds of at atleast 256 kbit/s 1930 4405 0 No 1905 1 Yes 25 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Mobile Narrowband network (2G e.g. GPRS, EDGE) via a handset 1930 4405 0 No 1479 1 Yes 451 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Cable modem 1930 4405 0 No 1904 1 Yes 26 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:High speed leased lines 1930 4405 0 No 1928 1 Yes 2 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Fibre-to-the-home/building 1930 4405 0 No 1926 1 Yes 4 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Powerline 1930 4405 0 No 1929 1 Yes 1 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Other FIxed broadband 1930 4405 0 No 1929 1 Yes 1 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:WiMAx 1930 4405 0 No 1928 1 Yes 2 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Fixed CDMA 1930 4405 0 No 1930 1 Yes 0 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Satelite broadband network (via a satelite connection), at advertised download speeds of at least 256 kbits/s 1930 4405 0 No 1897 1 Yes 33 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Mobile broadband network (at least 3G, e.g. UMTS) via a handset 1930 4405 0 No 241 1 Yes 1689 Sysmiss 4405 1930 4405 0 No 1926 1 Yes 4 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:USB Modem 1930 4405 0 No 1859 1 Yes 71 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:GSM Gateway (router and modem combo) - Mifi, WiFI etc 1930 4405 0 No 1785 1 Yes 145 Sysmiss 4405 What type of internet service(s) are used for internet access at home?:Other mobile broadband network, specify 1930 4405 0 No 1927 1 Yes 3 Sysmiss 4405 Specify why this household does not have internet access. 3 0 4g 1 and 4G 1 no access 1 1930 4405 1 Analogue modem (dial-up via standard telephone line) 26 2 ISDN (Integrated Services Digital Network) 5 3 DSL (Digital sunscriber line) at advertised download speeds 5 4 Other fixed narrowband with an advertised download speed of 3 5 DSL (Digital Subscriber line) at advertised download speeds 13 6 Mobile Narrowband network (2G e.g. GPRS, EDGE) via a handset 180 7 Cable modem 4 8 High speed leased lines 0 9 Fibre-to-the-home/building 1 10 Powerline 1 11 Other FIxed broadband 1 12 WiMAx 1 13 Fixed CDMA 0 14 Satelite broadband network (via a satelite connection), at a 26 15 Mobile broadband network (at least 3G, e.g. UMTS) via a hand 1578 16 0 17 USB Modem 16 18 GSM Gateway (router and modem combo) - Mifi, WiFI etc 67 19 Other mobile broadband network, specify 3 -999999999 missing 0 Sysmiss 4405 Specify why this household does not have internet access. 3 0 4G 1 4g 1 1 Provision of service information 1930 4405 1 Satisfied 1037 2 Neither 427 3 Not satisfied 327 4 Not applicable 139 -999999999 missing 0 Sysmiss 4405 Customer services 1930 4405 1 Satisfied 967 2 Neither 462 3 Not satisfied 332 4 Not applicable 169 -999999999 missing 0 Sysmiss 4405 Complaint Resolution 6335 0 1 Satisfied 5219 2 Neither 499 3 Not satisfied 379 4 Not applicable 238 -999999999 missing 0 Accuracy in billing 1930 4405 1 Satisfied 736 2 Neither 432 3 Not satisfied 586 4 Not applicable 176 -999999999 missing 0 Sysmiss 4405 Reliability of overall services 1930 4405 1 Satisfied 861 2 Neither 508 3 Not satisfied 406 4 Not applicable 155 -999999999 missing 0 Sysmiss 4405 Internet speed 1930 4405 1 Satisfied 919 2 Neither 376 3 Not satisfied 491 4 Not applicable 144 -999999999 missing 0 Sysmiss 4405 What is the household monthly expenditure on internet services? 1929 4406 0 8000 180.681 499.938 -999999999 missing 1 Internet service affordable for the household 1759 4576 1 Yes 1153 2 No 606 -999999999 missing 0 Sysmiss 4576 How much is the household willing to pay for internet services? 605 5730 1 500 72.228 89.567 -999999999 missing are there any members of the household using the internet? 1930 4405 1 Yes 1308 2 No 622 -999999999 missing 0 Sysmiss 4405 How many members of the household are using the internet? 1308 5027 1 438 2 491 3 206 4 97 5 46 6 14 7 10 8 4 10 1 12 1 -999999999 missing 0 Sysmiss 5027 youngest member of the household using the internet? 1307 5028 1 285 2 397 3 257 4 166 5 106 6 46 7 26 8 12 9 6 10 3 11 2 12 1 -999999999 missing 1 Sysmiss 5027 Age 1308 5027 0 78 24.905 10.949 -999999999 missing Are you aware of any risks associated with the internet? 1308 5027 1 Yes 729 2 No 579 -999999999 missing 0 Sysmiss 5027 Use any tools/strategies to mitigate the risk of household member’s exposure 729 5606 1 Yes 244 2 No 485 -999999999 missing 0 Sysmiss 5606 tools or strategies used to mitigate the risk of the household’s exposure:Web browser filtering Parental Control tools 244 6091 0 No 154 1 Yes 90 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:ISP-level additional content filtering services 244 6091 0 No 224 1 Yes 20 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Family friendly internet filters 244 6091 0 No 180 1 Yes 64 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Search engine filtering 244 6091 0 No 195 1 Yes 49 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Operating system filtering 244 6091 0 No 211 1 Yes 33 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Installing software to filter illicit content 244 6091 0 No 214 1 Yes 30 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Activate history log to monitor visited sites 244 6091 0 No 195 1 Yes 49 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Parental control of internet access and usage 244 6091 0 No 95 1 Yes 149 Sysmiss 6091 tools or strategies used to mitigate the risk of the household’s exposure:Other pecify 244 6091 0 No 233 1 Yes 11 Sysmiss 6091 Specify other tool or strategy you use. 11 0 Avoiding certain websites 1 Blocking anything I suspect as a potential risk 1 1 Verbal warning 1 WE CENTRED OUR LIVES BIBLICALLY. TO KNOW WHAT IS WRONG OR RIGHT 1 avoid them just nothing special that we use 1 avoid to give replies to illicit messages 1 by imparting Christian values 1 child protection 1 password 1 teach them good morals 1 main reason for not using any tools to mitigate exposure of the household 485 5850 1 Do not know of any tools 228 2 Don’t view illicit content as a serious danger 14 3 The tools I tried are not effective 9 4 members of my household are responsible enough 184 5 Do not have the time 38 6 Not aware of any risks online 4 7 Other 8 -999999999 missing 0 Sysmiss 5850 Specify other reason for not using any tools to mitigate exposure 8 0 AM JUST ALONE SO IT'S NOT NECESSARY. 1 I don't just pay much attention to the tools 1 I just talk to them 1 IT'S NOT NECESSARY 1 don't know any tools 1 feels zicta's responsibility 1 it has never occurred to him to put such measures in place 1 we are old enough to know what we want 1 Does the household have rules about using the internet? 1308 5027 1 Yes 242 2 No 1066 -999999999 missing 0 Sysmiss 5027 Where these rules discussed with members of the household? 207 6128 1 Yes 180 2 No 27 -999999999 missing 0 Sysmiss 6128 Does the household have rules regarding the following?:Sharing passwords 207 6128 0 No 83 1 Yes 124 Sysmiss 6128 Does the household have rules regarding the following?:Age inappropriate products and/or services 207 6128 0 No 79 1 Yes 128 Sysmiss 6128 Does the household have rules regarding the following?:Cyber bullying 207 6128 0 No 89 1 Yes 118 Sysmiss 6128 Does the household have rules regarding the following?:Pornograghy 207 6128 0 No 65 1 Yes 142 Sysmiss 6128 Does the household have rules regarding the following?:Posting photographs 207 6128 0 No 91 1 Yes 116 Sysmiss 6128 Does the household have rules regarding the following?:Sharing personal information e.g. name, phone number, address etc 207 6128 0 No 96 1 Yes 111 Sysmiss 6128 Does the household have rules regarding the following?:Sexting 207 6128 0 No 108 1 Yes 99 Sysmiss 6128 Does the household have rules regarding the following?:Physical meeting with people met online 207 6128 0 No 107 1 Yes 100 Sysmiss 6128 Does the household have rules regarding the following?:Device useage time e.g. name, phone number, address etc. 207 6128 0 No 106 1 Yes 101 Sysmiss 6128 Does the household have rules regarding the following?:Other specify 207 6128 0 No 205 1 Yes 2 Sysmiss 6128 Specify other reason for not using any tools to mitigate exposure 2 0 no talking to staggers using the internet 1 only allowed to use the internet for an hour 1 have a good understanding of activities household members do online 207 6128 1 Yes 154 2 No 53 -999999999 missing 0 Sysmiss 6128 reason for not having good understanding of how household members online time 207 0 ##N/A## 1 .. 1 ... 3 0 1 1 1 Being a boy it's difficult to have full understanding of what he does online 1 DIFFICULT TO TELL AS PEOPLE USE THE INTERNET ANYWHERE AMD CAN EASILY ERASE HISTORY 1 1 1 1 HOUSEHOLD MEMBERS ARE RESPONSIBLE ENOUGH 1 Household Member using Internet is responsible enough 1 I can not always monitor what other people are doing 1 I can't know because my wife has her own phone. 1 I check the visited website some times 1 I don't know 1 I don't know what the do 1 I don't pay much attention of what they do online 1 I have a good understanding of what people do online 1 IT'S DIFFICULT TO KNOW WHEN ONE IS ON PHONE IN HIS OR ROOM 1 It's difficult to monitor adults 1 Its only one person using the Internet 1 MOST TIME SHE ALWAYS BE ALONE 1 Most of them not found at home 1 N/A 2 No need 1 No time 1 Not applicable 2 PLEASURE 1 Privacy 1 Question not applicable 1 Response in Q 47 is 'Yes' 1 Right of privacy 1 THE RESPONDENT SAID YES ON Q47 1 THEY ARE ALL RESPONSIBLE PEOPLE 1 TO PROTECT THEM 1 1 1 They all understand 2 1 They are mature enough 1 1 They understand 2 Trust each other 1 We're all responsible and morally mature enough 1 YES RESPONSE ON Q47 1 1 am busy mostly 1 am just alone 1 am only one who uses internet 1 am scared she may get upset 1 at time we are too busy 1 at times everyone is busy 1 1 busy 2 children's are too young 1 1 don't have time 1 due secrecy 1 due to busy schedule 1 due to everyone is busy 1 each one is old enough 1 1 everyone is ever busy 1 has good understanding 1 1 have a good understanding 1 have good understanding 2 household members are not conversant with internet 1 household members are responsible enough 1 i am busy 1 1 it prevents children from watching wrong things 1 1 1 1 it's their personal staff 1 its personal responsibility 1 keep it private 1 lack of communication between people 1 luck of education 1 members don't have devices of their own 1 members of the household are responsible enough 1 1 1 n/a 4 nil 6 njl 1 no reason 4 no time 1 non 7 non applicable 1 none 7 not applicable 16 not interested 3 not sharing all the information 1 nothing 1 old Enough 1 people are busy 1 people are old enough 1 personal responsibilities 1 private 2 respect for privacy 1 respect privacy 1 right of pr6 1 right of privacy 8 said on Q47 1 so that members know bad and good things 1 some are grown up and are responsible except children 1 some members have their own phones and browse internet alone 1 the household members are responsible enough 1 the risk of receiving information 1 1 they are adults 1 they are alone in their rooms 1 they are children and must be monitored 1 they are old enough 2 they are responsible 1 they do have 1 they do have an understanding 1 they do understand 1 they don't go online 1 they have good understanding 1 they hide 2 they steal her phone 1 they understand 1 they're are young children and they must be monitored 1 time 2 times waster 1 1 to avoid discouragement of learning new things 1 to protect privacy 1 tooobvgg 1 very busy 4 1 we are all responsible. 1 we are both responsible 1 we are responsible members of the household 1 we do not spend time together 1 we don't discuss 1 we have the understanding as indicated on Q47 1 we most busy most of the time 1 we share visited sites 1 you can put the rules behind the door you can't know what they are doing. 1 reason for not having good understanding of how household members online time 0 0 Do you educate household members on the risks associated with internet 207 6128 1 Yes 164 2 No 43 -999999999 missing 0 Sysmiss 6128 Does the education include the following?:Sharing passwords 164 6171 0 No 40 1 Yes 124 Sysmiss 6171 Does the education include the following?:Age inappropriate products/services 164 6171 0 No 41 1 Yes 123 Sysmiss 6171 Does the education include the following?:Cyber bullying 164 6171 0 No 42 1 Yes 122 Sysmiss 6171 Does the education include the following?:Pornograghy 164 6171 0 No 27 1 Yes 137 Sysmiss 6171 Does the education include the following?:Sexting 164 6171 0 No 53 1 Yes 111 Sysmiss 6171 Does the education include the following?:Posting photographs 164 6171 0 No 51 1 Yes 113 Sysmiss 6171 Does the education include the following?:Sharing personal information e.g. name, phone number, address etc 164 6171 0 No 49 1 Yes 115 Sysmiss 6171 Does the education include the following?:Physical meeting with people met online 164 6171 0 No 57 1 Yes 107 Sysmiss 6171 Does the education include the following?:Reporting child sexual material 164 6171 0 No 74 1 Yes 90 Sysmiss 6171 Does the education include the following?:Other specify 164 6171 0 No 160 1 Yes 4 Sysmiss 6171 Specify other 4 0 Not posting nudes photos 1 Not to my knowledge because I don't own any gadget 1 disappointed 1 m 1 Do household members communicate about their experience on the internet 729 5606 1 Yes 534 2 No 195 -999999999 missing 0 Sysmiss 5606 Reason for not communicating with household members on internet experience 195 ALL UNDERAGE 1 AM ALONE 1 AM JUST ALONE. 1 AM NOT FIND AT HOME MOST OF TIME, AM ALWAYS OUT OF TOWN. 1 Am the only one who uses internet 1 CAUSE AM ALONE 1 CONSIDER ALL TO BE RESPONSIBLE 1 Children do not have access to internet 1 Did not know the need to be sharing experiences 1 EACH ONE USES INTERNET FOR A DIFFERENT REASON 1 EVERYONE IS CONSIDERED AS RESPONSIBLE 1 EVERYTHING IS CONSIDERED TO BE RESPONSIBLE ENOUGH 1 Each one minds his own business 1 Fear 1 HOUSEHOLD MEMBERS ARE RESPONSIBLE 1 He is alone 1 Household members see no need to communicate 1 I DON'T HAVE TIME 1 I LIVE ALONE 1 I LIVE ALONE SO THERE'S NO ONE ELSE TO COMMUNICATE TO 1 I ONLY LIVE ALONE SO I USE THE INTERNET ALONE 1 I USE IT ALONE 1 I am the only one 1 I am the only one with a phone 1 1 I don't know 2 I don't know maybe other members of the household do communicate 1 I leave alone 1 I live alone 4 I live with my kids 1 I stay alone 1 1 I'm just alone 1 I'm the only one on internet 1 I'm the only person using internet. 1 I'm the only user 1 I'm the only user so other members aren't familiar with the internet 1 1 1 IT'S NOT NECESSARY 1 1 It can trigger viewing of illicit content 1 LIVES ALONE 1 MEMBERS ARE OLD ENOUGH TO MAKE THEIR OWN DECISIONS 1 MEMBERS MAKE THEIR OWN DECISIONS 1 Most of them are adults with personal phones making it difficult to monitor 1 N/A 1 NO REASON, 1 NO TIME 1 NONE OF THEM HAS A SMARTPHONE 1 NOT COMSIDERED IMPORTANT 1 NOT MUCH CONSIDERATION FOR DICUSSING 1 NOT NECESSARILY 1 NOT NECESSARY 1 NOT OF IMPORTANCE 1 ONLY ONE INTERNET USER OTHERS ARE NOT INTERESTED 1 ONLY STAY ALONE 1 One Member HH 1 Only one person has the phone and internet service is poor 1 Only one person is using internet 1 Only one person uses internet 1 Only one person uses internet at home. 1 PERSONAL PHONE 1 PRIVACY 2 Privacy 2 Respect for privacy 2 Respondent stays alone 1 Right of privacy 1 STAYS ALONE 1 Single household 1 THEY ARE ALL OLD ENOUGH TO MAKE CORRECT DECISIONS 1 1 We are responsible enough 1 1 We know what's risk 1 We're all busy no time 1 What I do on the internet is my business alone 1 access to freedom 1 adulthood 1 am alone 1 am only one 1 as the only internet user, am responsible enough to know what to view and what not to. 1 because not everyone uses internet 1 because of privacy 1 because they just steal her phone 1 because we all grown up and have our own phones 1 can't tell 1 eligible enough 1 every is busy 1 1 1 everyone has their own phone 1 everyone is old enough 1 1 everyone is responsible for their usage 1 have not found time to discuss 1 he is mature and responsible enough 1 he is the only one who uses the internet 1 i don't know why 1 it's for leisure 1 it's privacy 1 just stay alone 1 live alone 1 lives alone 2 members are old enough 1 members are old enough and value their privacy 1 members are responsible 1 mind your own business 1 my children doesn't have the phones 1 no need 1 no reason 11 no reason in particular 1 no time 2 no time to communicate 1 non necessary 1 none 1 not considered important 1 not necessary 3 nothing 1 old enough 1 one member household 1 1 only one person understands what goes on 1 people are reasonable enough 1 people are responsible enough 1 personal information 1 personal programs 1 privacy 1 provide bins for the public 1 responsible enough 1 secrecy 1 she is a responsible person 1 she is mature and responsible enough to be monitored 1 she is too young 1 she lives alone 1 single household 2 stays alone 3 student stays alome 1 the are capable 1 the respondent is a responsible adult 1 the respondent is the only internet user 1 the respondent is the only user of the internet 1 the user is a responsible adult 1 1 there is nothing to communicate about since am the only internet user in the house 1 there is nothing to share since it is a one member household 1 there to share since its asingle member household 1 they are adults 1 they are children 1 they are not allowed to on internet 1 they are old enough 2 they are responsible 1 they are responsible adults 1 they are responsible nature adults who do not need to be monitored 1 they both mature and responsible adults 1 they mind their own businesses 1 they usually mind their businesses 1 too busy 1 use it alone 1 used only by one person 1 we are grown 1 we are independent 1 1 we are matured enough 1 we are responsible and mature adults who do not need monitoring 1 we didn't about internet risks 1 we have different interests 1 we have never thought about it coz we are adults 1 we mind our own business 1 we're all elders 1 Reason for not communicating with household members on internet experience 0 0 Does the household use any digital financial service? 6335 0 1 Yes 4532 2 No 1803 -999999999 missing 0 4532 1803 0 2791 1 1741 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Paying for talk-time 4532 1803 0 1209 1 3323 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Pay school fees 4532 1803 0 4264 1 268 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Sending money 4532 1803 0 377 1 4155 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Receiving money 4532 1803 0 151 1 4381 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Bank to mobile money transactions 4532 1803 0 4036 1 496 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Savings 4532 1803 0 2243 1 2289 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Loans 4532 1803 0 4182 1 350 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Foreign Remittance (sending and receiving) 4532 1803 0 4471 1 61 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Insurance 4532 1803 0 4468 1 64 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Betting sevices 4532 1803 0 4275 1 257 -999999999 missing 0 Sysmiss 1803 What does the household use digital financial services for?:Other specify 4532 1803 0 4525 1 7 -999999999 missing 0 Sysmiss 1803 Specify other 7 0 I have the account but I have never received or send any money 1 NOTE: BILLS ARE PAID BY EMPLOYER 1 don't know other services 1 just to keep money 1 1 1 1 Specify other 0 0 have digital financial services been used to pay fo government services 4532 1803 1 Yes 181 2 No 4351 -999999999 missing 0 Sysmiss 1803 Q56. Which government services has the household accessed using digital financial services?:RTSA services 181 6154 0 No 127 1 Yes 54 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:Ministry of land services 181 6154 0 No 151 1 Yes 30 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:PACRA services 181 6154 0 No 149 1 Yes 32 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:ZRA Services 181 6154 0 No 137 1 Yes 44 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:NAPSA services 181 6154 0 No 141 1 Yes 40 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:NHIMA services 181 6154 0 No 130 1 Yes 51 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:Ministry of Home Affairs services 181 6154 0 No 171 1 Yes 10 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:Farmer input Support program (FISP) 181 6154 0 No 148 1 Yes 33 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:Social cash transfer 181 6154 0 No 175 1 Yes 6 Sysmiss 6154 Q56. Which government services has the household accessed using digital financial services?:Other 181 6154 0 No 174 1 Yes 7 Sysmiss 6154 Specify other 7 0 1 school fees 1 water bills 1 zesco 4 Has household used government service Bus (ZamPortal) 181 6154 1 Yes 38 2 No 143 -999999999 missing 0 Sysmiss 6154 (zamportal) service(s) has been accessed using digital financial services?:Department of Co-opratives services 36 6299 0 No 27 1 Yes 9 -999999999 2 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Department of immigration services 35 6300 0 No 34 1 Yes 1 -999999999 3 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Department of National Parks & Wildlife (ZAWA) serivices 33 6302 0 No 33 1 Yes 0 -999999999 5 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Department of Tourism Services 35 6300 0 No 35 1 Yes 0 -999999999 3 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Lands and Deeds Department services 36 6299 0 No 31 1 Yes 5 -999999999 2 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Lands Department services 35 6300 0 No 28 1 Yes 7 -999999999 3 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Patents & Companty Registration Agency (PACRA) services 36 6299 0 No 26 1 Yes 10 -999999999 2 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Register of Societies Services 35 6300 0 No 34 1 Yes 1 -999999999 3 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Road Traffic and Safety Agency (RTSA) services 36 6299 0 No 18 1 Yes 18 -999999999 2 Sysmiss 6297 35 6300 0 No 35 1 Yes 0 -999999999 3 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Zambia Compulsory Standards Agency Services 34 6301 0 No 34 1 Yes 0 -999999999 4 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Zambia Police Sevice (ZP) services 34 6301 0 No 25 1 Yes 9 -999999999 4 Sysmiss 6297 (zamportal) service(s) has been accessed using digital financial services?:Other services Specify 30 6305 0 No 29 1 Yes 1 -999999999 8 Sysmiss 6297 Specify other 1 0 ZRA 1 Household ever disposed of any electronic or electrical item(s) 6335 0 1 Yes 2912 2 No 3423 -999999999 missing 0 What was the reason for disposal?:Damaged 2912 3423 0 No 321 1 Yes 2591 Sysmiss 3423 What was the reason for disposal?:Malfunctioning 2912 3423 0 No 1887 1 Yes 1025 Sysmiss 3423 What was the reason for disposal?:Counterfeits (imitated products) 2912 3423 0 No 2842 1 Yes 70 Sysmiss 3423 What was the reason for disposal?:No longer useful to the household 2912 3423 0 No 2445 1 Yes 467 Sysmiss 3423 What was the reason for disposal?:Need to upgrade 2912 3423 0 No 2757 1 Yes 155 Sysmiss 3423 What was the reason for disposal?:Statutory requirement e.g. migration from analogue to digital TV, phasing out of CFC fridge etc. 2912 3423 0 No 2886 1 Yes 26 Sysmiss 3423 What was the reason for disposal?:Other specify 2912 3423 0 No 2885 1 Yes 27 Sysmiss 3423 Other specify 27 0 SOLD 1 SOLD THE ITEM 1 SOLD THE ITEM FOR CASH 1 TO IMPOWER A FAMILY MEMBER WHO WAS DOING SOME REFRIGERATION BUSINESS 1 Wanted to buy a new one 1 all icts got burned 1 due to transfer reasons 1 economic problems 1 giving away 1 hasn't disposed any from the time he separated from the wife 1 have TV but no power 1 have a TV but no power 1 it has no gas 1 just lost it during beer sprees 1 lost the phone 1 needed the money 1 no power at home 1 selling 1 selling to find money for use at household 1 sold due to marital disputes 1 sold it 1 stolen 4 1 the phone was given to a student who needed it most for research 1 Which of the following electronic/electric item(s) did the household disposed of:Stove 2912 3423 0 No 2527 1 Yes 385 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Fridge 2912 3423 0 No 2689 1 Yes 223 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Phone (mobile or fixed) 2912 3423 0 No 1077 1 Yes 1835 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Microwave 2912 3423 0 No 2868 1 Yes 44 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Computers 2912 3423 0 No 2832 1 Yes 80 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Blender 2912 3423 0 No 2879 1 Yes 33 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Electric kettle 2912 3423 0 No 2560 1 Yes 352 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Television 2912 3423 0 No 2379 1 Yes 533 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Radio 2912 3423 0 No 1937 1 Yes 975 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Scanner 2912 3423 0 No 2905 1 Yes 7 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Printer 2912 3423 0 No 2896 1 Yes 16 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Washing machine 2912 3423 0 No 2909 1 Yes 3 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Air conditioner unit 2912 3423 0 No 2909 1 Yes 3 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Fan 2912 3423 0 No 2700 1 Yes 212 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Heater 2912 3423 0 No 2871 1 Yes 41 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Projector 2912 3423 0 No 2909 1 Yes 3 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:VCR player 2912 3423 0 No 2859 1 Yes 53 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:DVD/Blu Ray Player 2912 3423 0 No 2739 1 Yes 173 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Hi-Fi system 2912 3423 0 No 2890 1 Yes 22 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Batteries 2912 3423 0 No 1853 1 Yes 1059 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Solar panel 2912 3423 0 No 2719 1 Yes 193 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:LED/LCD light 2912 3423 0 No 2725 1 Yes 187 Sysmiss 3423 Which of the following electronic/electric item(s) did the household disposed of:Other 2912 3423 0 No 2828 1 Yes 84 Sysmiss 3423 Specify other item the household disposed of 84 0 Charger 1 DECORDER 1 DECORDERS 1 DVD PLAYER 1 INVENTOR 3 IRON 1 Memory cards and Charger 1 PRESSING IRON 3 Pressing Iron 2 Pressing iron 1 TELEVISION 1 adapter 2 adaptor 1 adaptor and chargers 1 adaptors 1 blower 1 cell phone 1 charger 11 charger and USB drive 1 charger and adapter 1 charger, headsets,USB 1 charger,USB 1 chargers 9 decoder 1 decorder 1 1 electric iron 3 hair blower 1 headsets 7 inventor 1 invertor 1 invetor 1 iron 6 one phone was stolen 1 phone 1 phone chargers 2 2 pressing ion 1 pressing iron 5 radio Speaker 1 strong decoder 1 How many Stove(s) have you disposed of 385 5950 1 312 2 46 3 17 4 4 5 4 6 2 -999999999 missing 0 Sysmiss 5950 How many Fridge(s) have you disposed of 223 6112 1 188 2 26 3 5 4 2 5 1 14 1 -999999999 missing 0 Sysmiss 6112 How many Phone(s) have you disposed of 1835 4500 1 754 2 458 3 270 4 118 5 129 6 29 7 14 8 15 9 5 10 30 11 1 12 2 13 1 15 3 20 3 24 1 40 1 200 1 -999999999 missing 0 Sysmiss 4500 How many Microwave(s) have you disposed of 43 6292 1 39 2 2 3 2 -999999999 missing 1 Sysmiss 6291 How many Computer(s) have you disposed of 80 6255 1 60 2 13 3 2 4 1 5 2 7 2 -999999999 missing 0 Sysmiss 6255 How many Blender(s) have you disposed of 33 6302 1 26 2 4 3 2 5 1 -999999999 missing 0 Sysmiss 6302 How many Electric kettle(s) have you disposed of 352 5983 1 211 2 81 3 28 4 13 5 9 6 5 7 1 11 1 12 1 15 1 122 1 -999999999 missing 0 Sysmiss 5983 How many Television(s) have you disposed of 533 5802 1 419 2 86 3 19 4 3 5 1 6 1 7 2 10 1 12 1 -999999999 missing 0 Sysmiss 5802 How many Radio(s) have you disposed of 975 5360 1 670 2 201 3 50 4 27 5 11 6 7 7 4 8 1 9 1 11 1 15 1 20 1 -999999999 missing 0 Sysmiss 5360 How many Scanner(s) have you disposed of 7 6328 1 6 3 1 -999999999 missing 0 Sysmiss 6328 How many Printer(s) have you disposed of 16 6319 1 14 2 2 -999999999 missing 0 Sysmiss 6319 How many Washing machine(s) have you disposed of 3 6332 1 2 2 1 -999999999 missing 0 Sysmiss 6332 How many Air conditioner unit(s) have you disposed of 3 6332 1 2 2 1 -999999999 missing 0 Sysmiss 6332 How many Fan(s) have you disposed of 212 6123 1 141 2 47 3 15 4 3 5 2 6 2 10 1 11 1 -999999999 missing 0 Sysmiss 6123 How many Heater(s) have you disposed of 41 6294 1 28 2 9 3 2 4 1 5 1 -999999999 missing 0 Sysmiss 6294 How many Projector(s) have you disposed of 3 6332 1 2 2 1 -999999999 missing 0 Sysmiss 6332 How many VCR player(s) have you disposed of 53 6282 1 42 2 9 3 2 -999999999 missing 0 Sysmiss 6282 How many DVD/Blu Ray player(s) have you disposed of 173 6162 1 114 2 35 3 14 4 4 5 4 6 2 -999999999 missing 0 Sysmiss 6162 How many Hi-Fi system(s) have you disposed of 22 6313 1 19 2 1 3 1 5 1 -999999999 missing 0 Sysmiss 6313 How many Battery(s) have you disposed of 1059 5276 1 300 8.533 18.118 -999999999 missing How many Solar panel(s) have you disposed of 193 6142 1 128 2 45 3 15 4 3 5 1 6 1 -999999999 missing 0 Sysmiss 6142 How many LED/LCD light(s) have you disposed of 187 6148 1 27 2 31 3 19 4 15 5 23 6 13 7 5 8 10 9 2 10 15 12 1 15 3 20 8 25 2 26 1 30 2 45 2 50 1 60 2 66 1 95 1 100 3 -999999999 missing 0 Sysmiss 6148 How many Battery(s) have you disposed of 84 6251 1 42 2 15 3 15 4 6 5 1 6 1 10 1 12 1 15 1 24 1 -999999999 missing 0 Sysmiss 6251 How long (in years) did the household use the stove before disposal? 385 5950 1 20 4.294 3.618 -999999999 missing How long (in years) did the household use the Fridge before disposal? 223 6112 0 22 5.444 4.021 -999999999 missing How long (in years) did the household use the Phone before disposal? 1835 4500 0 45 2.004 1.802 -999999999 missing How long (in years) did the household use the Microwave before disposal? 44 6291 0 18 3.068 3.121 -999999999 missing 80 6255 0 16 4.025 3.272 -999999999 missing How long (in years) did the household use the Blender before disposal? 33 6302 0 10 2.364 2.013 -999999999 missing How long (in years) did the household use the Electric kettle before disposal? 352 5983 0 15 1.594 1.665 -999999999 missing How long (in years) did the household use the Television before disposal? 533 5802 0 27 4.516 3.808 -999999999 missing How long (in years) did the household use the Radio before disposal? 974 5361 0 33 2.991 2.991 -999999999 missing 1 How long (in years) did the household use the Scanner before disposal? 7 6328 1 9 3.571 2.699 -999999999 missing How long (in years) did the household use the Printer before disposal? 16 6319 1 15 4.375 3.686 -999999999 missing How long (in years) did the household use the Washing machine before disposal? 3 6332 1 6 4 2.646 -999999999 missing How long (in years) did the household use the Air conditioner before disposal? 3 6332 0 3 1.333 1.528 -999999999 missing How long (in years) did the household use the Fan before disposal? 212 6123 0 15 2.5 2.253 -999999999 missing How long (in years) did the household use the Heater before disposal? 41 6294 0 25 3.561 4.313 -999999999 missing How long (in years) did the household use the projector before disposal? 3 6332 1 6 2.667 2.887 -999999999 missing How long (in years) did the household use the VCR player before disposal? 53 6282 1 16 5.17 3.245 -999999999 missing How long (in years) did the household use the DVD player before disposal? 173 6162 0 15 3.514 2.578 -999999999 missing How long (in years) did the household use the Hi-Fi system before disposal? 22 6313 1 12 3.636 2.888 -999999999 missing How long (in years) did the household use the Batteries before disposal? 1059 5276 0 50 1.148 1.944 -999999999 missing How long (in years) did the household use the Solar panel before disposal? 193 6142 0 14 2.192 1.909 -999999999 missing How long (in years) did the household use the LED/LCD lights before disposal? 187 6148 0 12 0.947 1.52 -999999999 missing How long (in years) did the household use the Other before disposal? 84 6251 0 15 1.905 1.973 -999999999 missing 385 5950 1 Brand new 317 2 Pre-owned 68 -999999999 missing 0 Sysmiss 5950 What was the state of the disposed Fridge at the time acquired by the household? 223 6112 1 Brand new 184 2 Pre-owned 39 -999999999 missing 0 Sysmiss 6112 What was the state of the disposed Phone at the time acquired by the household? 1835 4500 1 Brand new 1563 2 Pre-owned 272 -999999999 missing 0 Sysmiss 4500 What was the state of the disposed micro at the time acquired by the household? 44 6291 1 Brand new 42 2 Pre-owned 2 -999999999 missing 0 Sysmiss 6291 state of the disposed computer at the time acquired by the household? 80 6255 1 Brand new 58 2 Pre-owned 22 -999999999 missing 0 Sysmiss 6255 What was the state of the disposed bender at the time acquired by the household? 33 6302 1 Brand new 31 2 Pre-owned 2 -999999999 missing 0 Sysmiss 6302 state of the disposed Electric kettle at the time acquired by the household? 352 5983 1 Brand new 331 2 Pre-owned 21 -999999999 missing 0 Sysmiss 5983 state of the disposed Television at the time acquired by the household? 533 5802 1 Brand new 440 2 Pre-owned 93 -999999999 missing 0 Sysmiss 5802 What was the state of the disposed Radio at the time acquired by the household? 975 5360 1 Brand new 858 2 Pre-owned 117 -999999999 missing 0 Sysmiss 5360 state of the disposed Scanner at the time acquired by the household? 7 6328 1 Brand new 5 2 Pre-owned 2 -999999999 missing 0 Sysmiss 6328 state of the disposed Printer at the time acquired by the household? 16 6319 1 Brand new 10 2 Pre-owned 6 -999999999 missing 0 Sysmiss 6319 3 6332 1 Brand new 3 2 Pre-owned 0 -999999999 missing 0 Sysmiss 6332 state of the disposed Air conditioner at the time acquired by the household? 3 6332 1 Brand new 3 2 Pre-owned 0 -999999999 missing 0 Sysmiss 6332 What was the state of the disposed Fan at the time acquired by the household? 212 6123 1 Brand new 200 2 Pre-owned 12 -999999999 missing 0 Sysmiss 6123 What was the state of the disposed heater at the time acquired by the household? 41 6294 1 Brand new 39 2 Pre-owned 2 -999999999 missing 0 Sysmiss 6294 state of the disposed projector at the time acquired by the household? 3 6332 1 Brand new 2 2 Pre-owned 1 -999999999 missing 0 Sysmiss 6332 state of the disposed VCR player at the time acquired by the household? 53 6282 1 Brand new 46 2 Pre-owned 7 -999999999 missing 0 Sysmiss 6282 state of the disposed DVD player at the time acquired by the household? 173 6162 1 Brand new 155 2 Pre-owned 18 -999999999 missing 0 Sysmiss 6162 state of the disposed Hi-Fi system at the time acquired by the household? 22 6313 1 Brand new 19 2 Pre-owned 3 -999999999 missing 0 Sysmiss 6313 state of the disposed Batteries at the time acquired by the household? 1059 5276 1 Brand new 974 2 Pre-owned 85 -999999999 missing 0 Sysmiss 5276 state of the disposed Solar panel at the time acquired by the household? 193 6142 1 Brand new 171 2 Pre-owned 22 -999999999 missing 0 Sysmiss 6142 state of the disposed LED/LCD light at the time acquired by the household? 187 6148 1 Brand new 187 2 Pre-owned 0 -999999999 missing 0 Sysmiss 6148 Is the household aware of safe disposal of electronic or electric wastes? 6335 0 1 Yes 893 2 No 5442 -999999999 missing 0 Is the household making use of safe disposal of e-wastes? 893 5442 1 Yes 617 2 No 276 -999999999 missing 0 Sysmiss 5442 How can the government help household to comply with safe disposal of e-wastes? 6335 How can the government help household to comply with safe disposal of e-wastes? 0 0 0 0 0 0 0 0 mode (s) of disposal of e-wastes was used by the households:Land fill 2996 3339 0 No 1856 1 Yes 1140 -999999999 3 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Trash truck 2995 3340 0 No 2863 1 Yes 132 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Trash bin 2994 3341 0 No 2612 1 Yes 382 -999999999 5 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Stashing away 2995 3340 0 No 1413 1 Yes 1582 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Giving away 2996 3339 0 No 2179 1 Yes 817 -999999999 3 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Selling 2995 3340 0 No 2564 1 Yes 431 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Shredding/Crushing/Burning 2995 3340 0 No 2929 1 Yes 66 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Selling for parts 2995 3340 0 No 2804 1 Yes 191 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Exchange with useful tools e.g broom 2994 3341 0 No 2964 1 Yes 30 -999999999 5 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Selling to recyclers 2995 3340 0 No 2847 1 Yes 148 -999999999 4 Sysmiss 3336 mode (s) of disposal of e-wastes was used by the households:Other, specify 2996 3339 0 No 2934 1 Yes 62 -999999999 3 Sysmiss 3336 Specify other modes of disposal used 62 0 DROPED IN RIVER 1 DROPPED IN PIT LATRINE 1 DUMPING IN PIT LATRINE 2 DUMPING INTO PIT LATRINE 1 I give them to kids to place with 1 In the toilet 1 KEEPING IN THE HOUSE 1 Roadside dumping 1 THROWING IN PIT LATRINE 3 1 Threw in the pit latrine 1 1 Took it for repair 1 burning 2 burring under the ground 1 children playing with them. 1 dispose them in a latrine toilet 1 don't know where it is 1 fail into a stream 1 in the stream 1 just keeping in the house. 1 just throwing 1 just throwing in the yard 1 keep them in the home 1 keeping in the drawer 1 keeping in the house 2 keeping in the house. 1 keeping some 1 kept home 1 1 kinds just get play with it 1 lost 1 lost the phone by being stolen 1 never disposed 1 never disposed kept them in the house 1 never thrown away any phone 1 packed them 1 pit latrines 1 stolen 4 stored them 1 stream 1 taken to repair and went lost 1 threw in the pitratrine 1 threw it in the toilet 2 throw along the road 1 throwing away carelessly 1 throwing in the brush 1 throwing the batteries in the field 1 took for repair 1 tool for repair and never returned 1 tying in a plastic bag 1 was taken for repair and not yet back 1 we're just keeping. 1 Does the household know of any e-waste collectors or recyclers 302 6033 1 Yes 109 2 No 193 -999999999 missing 0 Sysmiss 6033 End Date and time of household interview 6335 0 Start Date and time of Individual Interview 6335 0 End Date and time of Individual Interview 6335 0 Id in persons 6335 0 1 6335 -999999999 missing 0 6335 0 1 17 4.636 2.399 6335 0 22.655 10170.068 672.856 665.674 Relationship to head of household 6335 0 1 Head 6335 2 Spouse 0 3 Own son/daughter 0 4 Step son/daughter 0 5 Son/Daughter in-law 0 6 Brother/Sister 0 7 Brother/Sister in-law 0 8 Cousin 0 9 Nephew/NIece 0 10 Grandson/daughter 0 11 Parent 0 12 parent in-law 0 13 Aunt/Uncle 0 14 Grand parent 0 15 Other relative 0 16 Not related 0 -999999999 missing 0 Id in persons 6335 0 1 6335 -999999999 missing 0 Sex 6335 0 1 Male 4675 2 Female 1660 -999999999 missing 0 Relationship to head of household 6335 0 1 Head 6335 2 Spouse 0 3 Own son/daughter 0 4 Step son/daughter 0 5 Son/Daughter in-law 0 6 Brother/Sister 0 7 Brother/Sister in-law 0 8 Cousin 0 9 Nephew/NIece 0 10 Grandson/daughter 0 11 Parent 0 12 parent in-law 0 13 Aunt/Uncle 0 14 Grand parent 0 15 Other relative 0 16 Not related 0 -999999999 missing 0 Age 6335 0 14 4138 44.222 53.559 -999999999 missing Disability 6335 0 1 Yes 291 2 No 6044 -999999999 missing 0 Type of disability:Total visio impairment 291 6044 0 No 274 1 Yes 17 -999999999 missing 0 Sysmiss 6044 Type of disability:Partially sighted 291 6044 0 No 142 1 Yes 149 -999999999 missing 0 Sysmiss 6044 Type of disability:Total hearing impairment 291 6044 0 No 285 1 Yes 6 -999999999 missing 0 Sysmiss 6044 Type of disability:Total speech impairment 291 6044 0 No 289 1 Yes 2 -999999999 missing 0 Sysmiss 6044 Type of disability:partial speech impairment 291 6044 0 No 284 1 Yes 7 -999999999 missing 0 Sysmiss 6044 Type of disability:Hard of hearing 291 6044 0 No 257 1 Yes 34 -999999999 missing 0 Sysmiss 6044 Type of disability:Mental illness 291 6044 0 No 284 1 Yes 7 -999999999 missing 0 Sysmiss 6044 Type of disability:Intellectual disability 291 6044 0 No 284 1 Yes 7 -999999999 missing 0 Sysmiss 6044 Type of disability:Physical disability 291 6044 0 No 184 1 Yes 107 -999999999 missing 0 Sysmiss 6044 Marital Status 6335 0 1 Never married 468 2 Polygamous married 323 3 Monogamous married 3935 4 Separated 263 5 Divorced 535 6 Widowed 798 7 Cohabiting 13 -999999999 missing 0 Is member available for individual interview 6335 0 1 Available 4841 2 Refused 15 3 Non Contact 127 4 Not currently available 1352 -999999999 missing 0 Ever attended school 6335 0 1 Yes 5820 2 No 515 -999999999 missing 0 Highest level of education 6335 0 0 None/Preschool 62 1 Grade 1 72 2 Grade 2 160 3 Grade 3 191 4 Grade 4 263 5 Grade 5 287 6 Grade 6 343 7 Grade 7 1068 8 Grade 8 394 9 Grade 9 940 10 Grade 10 231 11 Grade 11 173 12 Grade 12 GCE (O) 926 13 Grade 12 GCE (A) 64 14 Certificate 180 15 Diploma 292 16 Bachelor's Degree 139 17 Master's Degree 29 18 Doctor of Philosophy (PhD) and above 6 99 Never Atteded 515 -999999999 missing 0 Literacy 6335 0 1 Yes 4861 2 No 1474 -999999999 missing 0 Employment status 6335 0 1 Employed 1504 2 Unemployed 1222 3 Self Employed 3290 4 Employer 10 5 Full Time Student 25 6 Too young/old to work 125 7 Retired 159 -999999999 missing 0 Monthly income 6327 8 -9 600000 1975.095 8216.129 -999999999 missing 7 4835 1500 0 4265 1 570 -999999999 missing 6 Sysmiss 1494 4831 1504 0 4189 1 642 -999999999 missing 10 Sysmiss 1494 4831 1504 0 4094 1 737 -999999999 missing 10 Sysmiss 1494 4831 1504 0 3325 1 1506 -999999999 missing 10 Sysmiss 1494 4827 1508 0 4435 1 392 -999999999 missing 14 Sysmiss 1494 4779 1556 0 4757 1 22 -999999999 missing 62 Sysmiss 1494 Specify other 22 0 I had a small phone 1 1 Small phone 1 a small phone 1 currently using a small phone 1 feature phone 2 fish phone 1 none smartphone 1 1 only has a small phone 1 ordinary phone 2 small phone 6 1 1 using a small phone 1 Which of the following activities have you carried out on the devices.:A. Copying or moving a file or folder 1612 4723 0 712 1 900 -999999999 missing 9 Sysmiss 4714 Which of the following activities have you carried out on the devices.:B. Using copy and paste tools to duplicate or move information within a document 1604 4731 0 894 1 710 -999999999 missing 17 Sysmiss 4714 Which of the following activities have you carried out on the devices.:C. Sending e-mails with attached files (e.g. document, picture, video) 1604 4731 0 950 1 654 -999999999 missing 17 Sysmiss 4714 Which of the following activities have you carried out on the devices.:D. Using basic arithmetic formulae in a spreadsheet 1593 4742 0 1213 1 380 -999999999 missing 28 Sysmiss 4714 Which of the following activities have you carried out on the devices.:E. Connecting and installing new devices (e.g. a modem, camera, printer) 1597 4738 0 1179 1 418 -999999999 missing 24 Sysmiss 4714 1592 4743 0 1111 1 481 -999999999 missing 29 Sysmiss 4714 1596 4739 0 954 1 642 -999999999 missing 25 Sysmiss 4714 1591 4744 0 1021 1 570 -999999999 missing 30 Sysmiss 4714 1588 4747 0 1175 1 413 -999999999 missing 33 Sysmiss 4714 1596 4739 0 1294 1 302 -999999999 missing 25 Sysmiss 4714 1601 4734 0 1099 1 502 -999999999 missing 20 Sysmiss 4714 1595 4740 0 1393 1 202 -999999999 missing 26 Sysmiss 4714 1600 4735 0 1302 1 298 -999999999 missing 21 Sysmiss 4714 Which of the following activities have you carried in the last 3 months:A. Copying or moving a file or folder 896 5439 0 235 1 661 -999999999 missing 302 Sysmiss 5137 Which of the following activities have you carried in the last 3 months:B. Using copy and paste tools to duplicate or move information within a document 708 5627 0 214 1 494 -999999999 missing 490 Sysmiss 5137 Which of the following activities have you carried in the last 3 months:C. Sending e-mails with attached files (e.g. document, picture, video) 653 5682 0 166 1 487 -999999999 missing 545 Sysmiss 5137 Which of the following activities have you carried in the last 3 months:D. Using basic arithmetic formulae in a spreadsheet 378 5957 0 121 1 257 -999999999 missing 820 Sysmiss 5137 Which of the following activities have you carried in the last 3 months:E. Connecting and installing new devices (e.g. a modem, camera, printer) 418 5917 0 143 1 275 -999999999 missing 780 Sysmiss 5137 478 5857 0 183 1 295 -999999999 missing 720 Sysmiss 5137 636 5699 0 215 1 421 -999999999 missing 562 Sysmiss 5137 560 5775 0 207 1 353 -999999999 missing 638 Sysmiss 5137 408 5927 0 161 1 247 -999999999 missing 790 Sysmiss 5137 301 6034 0 118 1 183 -999999999 missing 897 Sysmiss 5137 498 5837 0 153 1 345 -999999999 missing 700 Sysmiss 5137 201 6134 0 76 1 125 -999999999 missing 997 Sysmiss 5137 295 6040 0 106 1 189 -999999999 missing 903 Sysmiss 5137 give reason(s) why you dont know how to use ICT devices?:I have never learnt how to use them 3219 3116 0 443 1 2776 -999999999 missing 1 Sysmiss 3115 give reason(s) why you dont know how to use ICT devices?:I have no use for ICT devices 3219 3116 0 2461 1 758 -999999999 missing 1 Sysmiss 3115 give reason(s) why you dont know how to use ICT devices?:I dont know how to read and write 3219 3116 0 2657 1 562 -999999999 missing 1 Sysmiss 3115 give reason(s) why you dont know how to use ICT devices?:Lack of interest 3219 3116 0 2675 1 544 -999999999 missing 1 Sysmiss 3115 give reason(s) why you dont know how to use ICT devices?:Lack of exposure 3219 3116 0 1984 1 1235 -999999999 missing 1 Sysmiss 3115 give reason(s) why you dont know how to use ICT devices?:Other Specify 3219 3116 0 3132 1 87 -999999999 missing 1 Sysmiss 3115 Specify other 87 Age has limited me 1 COST OF DEVICES ARE HIGH 1 Cannot afford to buy some of the equipment 1 DO NOT HAVE DEVICES 1 DONT HAVE THE GADGETS 1 Devices are expensive 1 HAVEN'T JUST BOUGHT YET 1 Have no money to buy the ICT devices 1 1 1 I don't have 1 1 1 I don't have money to buy ICT equipments 1 1 I don't have the devices 1 I don't have the money to use them 1 I have never bought any of the ict devices 1 I use a small phone 1 LACK OF FINANCES TO BUY SUCH GADGETS 1 Lack of money to buy ICT equipment 2 NETWORK PROBLEM 1 NO ACCESS TO GADGETS 1 NO ACCESS TO THE LISTED GADGETS 1 NO GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY TO ACQUIRE GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGETS FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGETS FOR INTERNET ACCESSIBILITY. 1 NO REASON GIVEN 1 Never had access 1 1 No money to buy 1 Too expensive 1 because am blind 1 but I would like to know 1 cost of the devices is too high 1 1 don't have 1 don't have money 1 don't have the money to use any of these 1 dont have enough money 1 expensive 3 has a phone but it's not a smart phone, but would want a smart phone because she usually forget in the bus and the shop 1 i dont have a bigger phone 1 it got demaged 1 1 lack of funds 1 lack of money 2 2 lack of money to access devices 1 lack of money to buy a smartphone 1 lack of money to buy the devices 1 like of knowledge 1 1 never had one 1 never own one 1 no enough money to purchase 1 no enough money to purchase the devices 1 1 no money for these devices 1 no money from equipment 1 no money to buy 4 no money to buy a smartphone 1 no need for now 1 not ready to get a phone yet 1 poor sight 1 say she is old to own a smart phone 1 that's when planning to buy 1 the respondent is blind 1 the time hasn't come yet to buy a smart phone 1 they were not there 1 to older using ICT services 1 too expensive 2 too old 2 too old to own the devices 1 visual impairments 1 Specify other 0 0 used a mobile cellular telephone in the last three months 4840 1495 1 Yes 3911 2 No 929 -999999999 missing 1 Sysmiss 1494 did you own any of the mobile cellular telephone that you used? 3911 2424 1 yes 3543 2 No 368 -999999999 missing 0 Sysmiss 2424 mobile cellular telephone purchased in Zambia? 3543 2792 1 Yes 3472 2 No 46 3 Don't know 25 -999999999 missing 0 Sysmiss 2792 At the time of purchase was the mobile phone brand new? 3543 2792 1 Yes 3016 2 No 506 3 I don't know 21 -999999999 missing 0 Sysmiss 2792 aware of any certification process for the mobile cellular telephone 3543 2792 1 Yes 1234 2 No 2309 -999999999 missing 0 Sysmiss 2792 how many SIM cards do you have? 4839 1496 0 1018 1 1205 2 2128 3 406 4 58 5 17 6 4 9 1 10 1 13 1 -999999999 missing 2 Sysmiss 1494 Are they all registered in your name? 3820 2515 1 Yes 3406 2 No 414 -999999999 missing 1 Sysmiss 2514 Is any of your SIM cards registered in the name of a person you do not know? 414 5921 1 Yes 181 2 No 233 -999999999 missing 0 Sysmiss 5921 How many of your mobile cellular telephone(s) have no IMEI numbers? 3515 2820 -9 6 0.297 0.675 -999999999 missing Which mobile cellular operator(s) are you subscribed to?:Airtel 3787 2548 0 719 1 3068 -999999999 missing 34 Sysmiss 2514 Which mobile cellular operator(s) are you subscribed to?:MTN 3741 2594 0 1461 1 2280 -999999999 missing 80 Sysmiss 2514 Which mobile cellular operator(s) are you subscribed to?:Zamtel 3669 2666 0 2534 1 1135 -999999999 missing 152 Sysmiss 2514 Which mobile cellular operator(s) are you subscribed to?:Foregin 3604 2731 0 3589 1 15 -999999999 missing 217 Sysmiss 2514 Which is your most preferred mobile cellular network operator? 3821 2514 1 Airtel 2238 2 MTN 1037 3 Zamtel 541 4 Foregin 5 -999999999 missing 0 Sysmiss 2514 Main reason for preferring the network to others 3511 2824 1 It’s the only network available here 542 2 Most of my friends are on the network 986 3 They have good promotions 145 4 Number is known by most of my contacts 661 5 Not expensive/affordable 218 6 Better quality of service 756 7 Good customer service/care 66 8 Other 137 -999999999 missing 0 Sysmiss 2824 Other Specify 137 AIRTEL talk time is always available 1 Access is better than any other 1 Am just used 1 Am just used with line 1 BETTER NETWORK 1 Booths for Airtel money are available everywhere 1 CHEAPER 1 Easy network in the area 1 GOOD NETWORK 6 GOOD NETWORK COVERAGE FOR CALLING SERVICES 1 GOOD NETWORK FOR CALLING 1 GOOD NETWORK SERVICE 1 Got the number free of charge. 1 1 I don't know 1 I have lost these other networks 1 1 I just like it 1 I love it just 1 I love using airtel line 1 I'm used to it 1 INITIAL ONLY CARD I HAD 1 IT HAS GOOD NETWORK FOR CALLING 1 IT IS BETTER FOR CALLING USE, STRONG NETWORKS 1 1 It's easy to use and I'm accustomed to it 1 It's the most reliable network despite poor network 1 Its has a good signal here 1 MOST OF THE TIME WE ONLY HAVE AIRTEL TALKTIME 1 1 NETWORK IS VERY GOOD 1 1 Not difficult to search network 1 ONLY HAVE AIRTEL 1 THEY NETWORK IS STRONGEST AMONG OTHER ONES WHICH ARE HARD TO CONNECT TO, ITS BETTER FOR CALLING IN THE AREA 1 The network is everywhere 1 The other network operators got lost 1 They have more outlets to serve its customers 1 VERY GOOD RECEPTION 1 WAS JUST GIVEN 1 ZAMTEL IS HAS GOOD NETWORK FOR CALLING 1 ZAMTEL NETWORK IS BETTER IN TERMS OF QUALITY NETWORK 1 Zamtel network is better than any other network 1 airtel is blocked 1 airtel network is best here 1 am used to mtn 1 1 because I lost mtn and zamtel 1 1 because that's her sim card 1 because the phone am using is an mtn phone 1 best network 1 better network around 1 better network coverage 6 better network in the area 1 cost efficiency 1 don't have a reason 1 easy to access mobile money 1 easy to change simcard 1 easy to use 1 fast on internet 1 good for network 1 good network 1 good network coverage 1 got used to it 5 1 he lost zamtel and has not replaced it 1 internet is fast compared to the other 1 it was my first sim card 1 it was my first simcard 1 it was the first mobile communication in Zambia 1 it was the first network in our area 1 it was the first simca Rd to buy 1 1 it's cheap to buy minutes 1 it's every where you go 1 it's reliable on connctivity 1 1 1 1 it's the network am used to 1 it's the one I am used to 1 it's the one I got used to 1 it's the only network you can access at in certain points 1 it's the only sim card I have 1 its fast not so busy 1 its network I like most 1 just like it 5 just like mtn. 1 loyalty 4 1 1 1 network is better 1 network is good 2 network is there at her village 1 only sim card using 1 1 reliable 1 she has had it for long time 1 stable network 1 talk time is easily found 1 talk time problem in the area. 1 the best network around 1 the company pays them through airtel money 1 the network is better than other networks 1 the network is easy to access here 1 the only one I have which was left by the late husband 1 the other sim card not in my name so I fear using it frequently 1 the zamtel one talktime is a problem 1 used to airtel 1 used to the network 1 used to use airtel network 1 when at the farm it's only available network 1 wide network coverage especially in rural areas where I usually do my business 1 Other Specify 0 0 Ever experienced the following in the course of using a mobile cellular telephon:Poor clarity of voice calls 3502 2833 0 1420 1 2082 -999999999 missing 9 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Delayed call set up time beyond 10s 3471 2864 0 2227 1 1244 -999999999 missing 40 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Any dropped calls 3493 2842 0 1772 1 1721 -999999999 missing 18 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Delayed SMS delivery time beyond 5s 3466 2869 0 2473 1 993 -999999999 missing 45 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Network intermittence or outage 3492 2843 0 1629 1 1863 -999999999 missing 19 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Unsatisfactory handling of complaint by service provider 3454 2881 0 3053 1 401 -999999999 missing 57 Sysmiss 2824 Ever experienced the following in the course of using a mobile cellular telephon:Other, specify 3403 2932 0 3401 1 2 -999999999 missing 108 Sysmiss 2824 Other Specify 2 0 Fast depleting of bundles 1 receiving alotbof unnecessary messages 1 Other Specify 0 0 How often have you experienced poor clarity of voice calls? 2081 4254 1 Rarely 1328 2 Often 577 3 Very often 176 -999999999 missing 1 Sysmiss 4253 How often have you experienced delayed call set up time beyond 10s? 1244 5091 1 Rarely 792 2 Often 355 3 Very often 97 -999999999 missing 0 Sysmiss 5091 How often have you experienced any dropped calls? 1721 4614 1 Rarely 1120 2 Often 476 3 Very often 125 -999999999 missing 0 Sysmiss 4614 How often have you experienced delayed SMS delivery time beyond 5s? 993 5342 1 Rarely 686 2 Often 231 3 Very often 76 -999999999 missing 0 Sysmiss 5342 How often have you experienced network intermittence or outage? 1863 4472 1 Rarely 1136 2 Often 530 3 Very often 197 -999999999 missing 0 Sysmiss 4472 How often have you experienced unsatisfactory handling of complaint by provider? 401 5934 1 Rarely 241 2 Often 121 3 Very often 39 -999999999 missing 0 Sysmiss 5934 How often have you experienced unsatisfactory handling of complaint by provider? 2 6333 1 Rarely 0 2 Often 0 3 Very often 2 -999999999 missing 0 Sysmiss 6333 How do you rate your experience with Voice Clarity 2081 4254 1 Excellent 62 2 very Good 221 3 Good 995 4 Fair 604 5 Poor 199 -999999999 missing 1 Sysmiss 4253 How do you rate your experience with Call set up time 1244 5091 1 Excellent 25 2 Very Good 115 3 Good 597 4 Fair 380 5 Poor 127 -999999999 missing 0 Sysmiss 5091 How do you rate your experience with Frequency of Call drops 1721 4614 1 Excellent 31 2 Very Good 158 3 Good 760 4 Fair 590 5 Poor 182 -999999999 missing 0 Sysmiss 4614 How do you rate your experience with SMS delivery time 993 5342 1 Excellent 23 2 Very Good 93 3 Good 463 4 Fair 323 5 Poor 91 -999999999 missing 0 Sysmiss 5342 How do you rate your experience with Network availability 1863 4472 1 Excellent 70 2 Very Good 208 3 Good 820 4 Fair 540 5 Poor 225 -999999999 missing 0 Sysmiss 4472 How do you rate your experience with SMS delivery time 401 5934 1 Excellent 5 2 Very Good 29 3 Good 172 4 Fair 127 5 Poor 68 -999999999 missing 0 Sysmiss 5934 How do you rate your experience with SMS delivery time 2 6333 1 Excellent 0 2 Very Good 0 3 Good 0 4 Fair 2 5 Poor 0 -999999999 missing 0 Sysmiss 6333 Aware of the existence of the following toll-free numbers in Zambia:Child help line 116 4826 1509 0 4524 1 302 -999999999 missing 15 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Police 991 4827 1508 0 3665 1 1162 -999999999 missing 14 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Fire 993 4829 1506 0 4176 1 653 -999999999 missing 12 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:RTSA 983 4824 1511 0 4410 1 414 -999999999 missing 17 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Zesco 3636 4827 1508 0 4154 1 673 -999999999 missing 14 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:GBV toll-free 933 4817 1518 0 4492 1 325 -999999999 missing 24 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Consumer protection toll-free line 5678 4824 1511 0 4658 1 166 -999999999 missing 17 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:ZICTA call Centre 7070 4827 1508 0 4205 1 622 -999999999 missing 14 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Reporting Scammers *707# 4815 1520 0 4412 1 403 -999999999 missing 26 Sysmiss 1494 Aware of the existence of the following toll-free numbers in Zambia:Checking for number of Sim cards registered under your ID *101# 4815 1520 0 4152 1 663 -999999999 missing 26 Sysmiss 1494 How often do you buy airtime? 3514 2821 1 Daily 1346 2 Weekly 1946 3 Fortnightly 124 4 Monthly 98 -999999999 missing 1 Sysmiss 2820 What mode(s) do you use to purchase airtime, ranked in order of preference?:Scratch cards 3802 2533 0 371 1 2902 2 489 3 33 4 6 5 1 -999999999 missing 19 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Mobile money 3772 2563 0 1373 1 828 2 1551 3 20 -999999999 missing 49 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Mobile banking 3688 2647 0 3420 1 17 2 86 3 158 4 4 5 3 -999999999 missing 133 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Internet banking 3681 2654 0 3658 1 2 2 6 3 4 4 9 5 1 6 1 -999999999 missing 140 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Agents (e.g. Kazang) 3703 2632 0 3325 1 9 2 68 3 209 4 80 5 12 -999999999 missing 118 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Over-the-Counter Direct top up 3700 2635 0 3225 1 17 2 91 3 181 4 142 5 35 6 9 -999999999 missing 121 Sysmiss 2514 What mode(s) do you use to purchase airtime, ranked in order of preference?:Other Specify 3635 2700 0 3627 1 7 2 1 -999999999 missing 186 Sysmiss 2514 Other Specify 8 0 CHILDREN 1 children' buys for her 1 1 don't have a phone 1 has no phone 1 provided by the EMPLOYER 1 receipt printout 1 the grandchildren send direct topup 1 Do you buy bundles? 4839 1496 1 Yes 2095 2 No 2744 -999999999 missing 2 Sysmiss 1494 Which mode(s) do you use to buy to bundles?:Airtime 2091 4244 0 179 1 1912 -999999999 missing 4 Sysmiss 4240 Which mode(s) do you use to buy to bundles?:Mobile banking via (USSD) 2018 4317 0 1764 1 254 -999999999 missing 77 Sysmiss 4240 Which mode(s) do you use to buy to bundles?:Mobile money 2049 4286 0 607 1 1442 -999999999 missing 46 Sysmiss 4240 What type(s) of bundles do you buy?:Data 2021 4314 0 1056 1 965 -999999999 missing 74 Sysmiss 4240 What type(s) of bundles do you buy?:Minutes/SMS 2066 4269 0 448 1 1618 -999999999 missing 29 Sysmiss 4240 What type(s) of bundles do you buy?:Minutes 2065 4270 0 765 1 1300 -999999999 missing 30 Sysmiss 4240 What type(s) of bundles do you buy?:Combo (SMS/MInutes/Data) 2024 4311 0 1127 1 897 -999999999 missing 71 Sysmiss 4240 What type(s) of bundles do you buy?:Other. Specify 1953 4382 0 1951 1 2 -999999999 missing 142 Sysmiss 4240 Other Specify 2 0 1 ikali data 1 What validity period do you normally subscribe to?:Daily 2055 4280 0 683 1 1372 -999999999 missing 40 Sysmiss 4240 What validity period do you normally subscribe to?:Weekly 2068 4267 0 371 1 1697 -999999999 missing 27 Sysmiss 4240 What validity period do you normally subscribe to?:Monthly 1995 4340 0 1743 1 252 -999999999 missing 100 Sysmiss 4240 What validity period do you normally subscribe to?:2 months 1987 4348 0 1984 1 3 -999999999 missing 108 Sysmiss 4240 What validity period do you normally subscribe to?:3 months 1989 4346 0 1989 -999999999 missing 106 Sysmiss 4240 What validity period do you normally subscribe to?:6 months 1987 4348 0 1986 1 1 -999999999 missing 108 Sysmiss 4240 What validity period do you normally subscribe to?:Yearly 1991 4344 0 1991 -999999999 missing 104 Sysmiss 4240 What validity period do you normally subscribe to?:Non-expiry 1980 4355 0 1979 1 1 -999999999 missing 115 Sysmiss 4240 What validity period do you normally subscribe to?:Other, Specify 1953 4382 0 1953 -999999999 missing 142 Sysmiss 4240 Other Specify 0 0 On average, how much do you spend on airtime per week 3541 2794 0 1000 24.967 44.544 -999999999 missing 2 Is the cost of mobile cellular telephone communication affordable? 3509 2826 1 Yes 2517 2 No 992 -999999999 missing 0 Sysmiss 2826 How much are you willing to spend on mobile cellular communication per week? 992 5343 0 250 12.261 21.022 -999999999 missing Do you own a smartphone? 4839 1496 1 Yes 1078 2 No 3761 -999999999 missing 2 Sysmiss 1494 Do you have access to OTT (Over The Top) applications 1078 5257 1 Yes 1019 2 No 59 -999999999 missing 0 Sysmiss 5257 Do you have access to OTT (Over The Top) applications:Instant messaging 1015 5320 0 101 1 914 -999999999 missing 4 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Video Calling 1011 5324 0 197 1 814 -999999999 missing 8 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Voice calling 1016 5319 0 133 1 883 -999999999 missing 3 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Content Creation e.g. posting a blog or video 1003 5332 0 737 1 266 -999999999 missing 16 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Social Networking 1016 5319 0 124 1 892 -999999999 missing 3 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Browsing the internet 1006 5329 0 262 1 744 -999999999 missing 13 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:E-commerce 1004 5331 0 843 1 161 -999999999 missing 15 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Content monetization 1002 5333 0 946 1 56 -999999999 missing 17 Sysmiss 5316 Do you have access to OTT (Over The Top) applications:Other, Specify 979 5356 0 979 -999999999 missing 40 Sysmiss 5316 Other Specify 0 0 What are the barriers from owning a smartphone?:Costs 3743 2592 0 443 1 3300 -999999999 missing 18 Sysmiss 2574 What are the barriers from owning a smartphone?:Cultural norms 3616 2719 0 3598 1 18 -999999999 missing 145 Sysmiss 2574 What are the barriers from owning a smartphone?:Religious belief 3612 2723 0 3604 1 8 -999999999 missing 149 Sysmiss 2574 What are the barriers from owning a smartphone?:limited data coverage (3G,4G) 3623 2712 0 3554 1 69 -999999999 missing 138 Sysmiss 2574 What are the barriers from owning a smartphone?:Lack of knowledge to use device 3660 2675 0 2596 1 1064 -999999999 missing 101 Sysmiss 2574 What are the barriers from owning a smartphone?:Not user-friendly to PwDs 3625 2710 0 3501 1 124 -999999999 missing 136 Sysmiss 2574 What are the barriers from owning a smartphone?:Other Specify 3612 2723 0 3476 1 136 -999999999 missing 149 Sysmiss 2574 Other Specify 136 Broke down 1 COMPUTER 1 DISABLED 1 Everytime I buy I would sit on it and it would break, so I stopped 1 Fear to damage 1 HAS NO USE FOR A SMARTPHONE AT THE MOMENT 1 Has not thought about owning one yet 1 Have interest but if one buys for me I can. For I prefer the small one which is user friendly for me. 1 I HAVE BEEN ACCIDENTALLY DAMAGING SCREEN 1 1 1 I don't have money 1 I don't have money to buy the phone 1 I intend to buy soon 1 I just avoid 1 I just don't need it 1 I just don't want 1 1 1 I will buy soon 1 1 I'm getting one this month 1 I'm not just interested 1 I'm too old for that, those phones are for you people the nowadays generation 1 It got spoiled sometime back hoping to buy new one 1 It is broken 1 It ws stolen 1 Just lost my smartphone 1 MENTALLY UNWELL 1 My old phone was stolen 1 NO NEED TO HAVE A SMART PHONE 1 No Network for internet in the area 1 No interest 1 RESPONDENT DOES NOY PREFER SMARTPHONES 1 Recently damaged 1 The phone was stolen 1 VERY OLD TO USE A SMART PHONE 1 1 afraid of breaking the phone 1 1 1 challenges of dropping it and getting damaged 1 damaged and not yet replaced 1 1 don't know 7 don't know how to read 2 easy to damage 1 1 fear to break it as we are always in the fields working 1 fear to damage 1 got damaged 1 had now it got spoiled 1 has a broken screen, need to be fixed 1 he had but sold due to issue 1 i am too busy for other things eg, alcohol drinking 1 i have no use for it 1 internet network challenge 1 1 1 it got damaged 5 it was blocked 1 it was broken in two months ago 1 it was stolen 1 it's breakable 2 it's broken 1 just don't want 1 1 lack of interest 5 lacking money. 1 lost 1 lost too many phones 1 my disability hinders me 1 1 my phone got spoiled 1 my smart phone was stolen 1 my smartphone was stolen 1 nature of business doesn't allow using smart phone 1 nature of my business smartphone is not safe 1 needs battery to be replaced 1 network really discourages us 1 no interest 1 no interested 1 no internet in our area 1 1 no money repair 1 no money to reply 1 not capable 1 not interested 2 not interested because I lost one 1 nothing 1 poor network 1 says she is old 1 scared to dispose 1 she usually forgets in the bus or shop 1 sold the smart phone 1 the natuof his job 1 the one I had got damaged 1 the one he had is broken 1 the phone got spoiled 1 too expensive 1 too old 8 too old for such 1 too old to access it 1 too old to have one 1 too old to own one 1 too old to own smart phone 2 too old to use smartphone or any boldly phone 1 too old. 1 we don't have network hear 1 will buy one later right now do not need one 1 work limitation (rough job working in farm) 1 Other Specify 0 0 Are you willing to buy a smartphone to have access to the internet? 3760 2575 1 Yes 2080 2 No 1680 -999999999 missing 1 Sysmiss 2574 How much are you willing to pay for a smartphone? 2079 4256 0 6000 788.739 590.534 -999999999 missing 1 Have you ever disposed of any of the following item, which are damaged or no lon:Mobile phone (Basic, standard, smartphone) 4813 1522 0 3416 1 1397 -999999999 missing 28 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Backup power storages (Power bank, UP etc.) 4774 1561 0 4678 1 96 -999999999 missing 67 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Charger 4817 1518 0 3540 1 1277 -999999999 missing 24 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Battery 4809 1526 0 3680 1 1129 -999999999 missing 32 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Computer (Laptop, tablet, PDA etc.) 4771 1564 0 4721 1 50 -999999999 missing 70 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Data storage devices (Flash drives, memory cards, CDs, floppy disks, external Hard drive etc.) 4784 1551 0 4569 1 215 -999999999 missing 57 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Adaptor 4776 1559 0 4553 1 223 -999999999 missing 65 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Accessories (headsets, data cables, power packs, mouse etc.) 4775 1560 0 4478 1 297 -999999999 missing 66 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Cameras 4776 1559 0 4768 1 8 -999999999 missing 65 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Game consoles 4756 1579 0 4747 1 9 -999999999 missing 85 Sysmiss 1494 Have you ever disposed of any of the following item, which are damaged or no lon:Other 4716 1619 0 4686 1 30 -999999999 missing 125 Sysmiss 1494 Specify other item disposed of 30 0 LED lights 2 Led lights 1 RADIO 1 SOLAR PANEL 1 Thieves stole 1 USB drive 4 adapter 1 charger and battery got lost. 1 1 fan 1 he lost one withotrace to dat 1 headsets 1 lost a charger 1 one phone was stolen 1 radio 5 radio and fan 1 solar 1 television and radio 1 the dont have any electrical appliances 1 tv 3 How many Mobile phone(s) have you disposed of 1396 4939 1 891 2 297 3 93 4 44 5 36 6 10 7 6 8 7 10 5 11 2 13 1 14 1 15 1 21 1 1000 1 -999999999 missing 1 Sysmiss 4938 How many Backup power storage(s) have you disposed of 96 6239 1 62 2 24 3 7 4 1 5 1 10 1 -999999999 missing 0 Sysmiss 6239 How many Charger(s) have you disposed of 1277 5058 1 443 2 391 3 185 4 96 5 84 6 26 7 12 8 4 9 2 10 24 14 1 15 2 16 1 18 1 20 5 -999999999 missing 0 Sysmiss 5058 How many Battery(s) have you disposed of 1129 5206 1 300 4.75 14.781 -999999999 missing How many Computer(s) have you disposed of 50 6285 1 42 2 5 3 1 4 1 5 1 -999999999 missing 0 Sysmiss 6285 How many Data storage device(s) have you disposed of 215 6120 1 89 2 51 3 39 4 17 5 8 6 4 7 2 8 4 10 1 -999999999 missing 0 Sysmiss 6120 How many Adaptor(s) have you disposed of 223 6112 1 126 2 58 3 17 4 7 5 4 6 5 7 3 8 1 10 1 20 1 -999999999 missing 0 Sysmiss 6112 How many Accessories have you disposed of 297 6038 1 100 2 80 3 44 4 20 5 23 6 9 7 4 8 2 9 2 10 7 12 2 14 1 15 1 25 1 30 1 -999999999 missing 0 Sysmiss 6038 How many Camera(s) have you disposed of 8 6327 1 4 2 3 3 1 -999999999 missing 0 Sysmiss 6327 How many Game console(s) have you disposed of 9 6326 1 8 10 1 -999999999 missing 0 Sysmiss 6326 How many Other specified item(s) have you disposed of 30 6305 1 18 2 7 3 1 4 1 5 3 -999999999 missing 0 Sysmiss 6305 How did you dispose of:Giving away (donate, give) 2146 4189 0 1437 1 709 -999999999 missing 38 Sysmiss 4151 How did you dispose of:Burning 2122 4213 0 2042 1 80 -999999999 missing 62 Sysmiss 4151 How did you dispose of:Sold (for reuse, recycling etc.) 2117 4218 0 1884 1 233 -999999999 missing 67 Sysmiss 4151 How did you dispose of:Threw at a landfill 2151 4184 0 1226 1 925 -999999999 missing 33 Sysmiss 4151 How did you dispose of:Threw in a trash can 2125 4210 0 1815 1 310 -999999999 missing 59 Sysmiss 4151 How did you dispose of:stashing away e.g in drawer etc. 2142 4193 0 1096 1 1046 -999999999 missing 42 Sysmiss 4151 How did you dispose of:Other 2105 4230 0 2046 1 59 -999999999 missing 79 Sysmiss 4151 Specify how you disposed of electrical and electronics 59 0 DROPED IN A RIVER 1 DROPPED IN THE LAKE 1 DUMPING IN PIT LATRINE 1 DUMPING INTO PIT LATRINE 1 Give away to kids to play with 1 I have given someone to repair for me 1 STOLEN 2 Thrown in the toilet 1 Toilet 1 WAS STOLEN 1 being stolen 1 children got it. 1 children were playing with them 1 got lost 1 it was stolen 1 just threw it 1 keep them 1 keeping them at home 1 kept in home 1 ln the Bush 1 losing 1 lost 2 lost it 3 never disposed kept them in the house 1 recyclers 1 sol 1 sold it 1 stolen 9 taken for service and went missing 1 the lost 1 theft 1 thefts 1 they got lost 1 thieves stealing the phones 1 threw in the field 1 threw it in the pit latrine 1 threw it in the river 1 threw it in the toilet 2 threw just around 1 through throwing in the yard 1 throw at pit 1 throw away anyhow 1 throw in a bin 1 throw in the dustbin 1 thrown out in pit latrine 1 took for repair 1 Are you aware of the dangers associated with unsafe disposal 4838 1497 1 Yes 627 2 No 4211 -999999999 missing 3 Sysmiss 1494 Dangers associated with unsafe disposal of electronic and electrical devices:Air pollution 624 5711 0 145 1 479 -999999999 missing 3 Sysmiss 5708 Dangers associated with unsafe disposal of electronic and electrical devices:Water pollution 620 5715 0 129 1 491 -999999999 missing 7 Sysmiss 5708 Dangers associated with unsafe disposal of electronic and electrical devices:Soil contamination 622 5713 0 87 1 535 -999999999 missing 5 Sysmiss 5708 Dangers associated with unsafe disposal of electronic and electrical devices:Other 606 5729 0 587 1 19 -999999999 missing 21 Sysmiss 5708 Specify other danger 19 0 Can injure some one 1 Explosives 1 Human poisoning 3 Some can explode and burn a house or a person 1 batteries can cause explosives 1 danger to children 1 danger to children if playing with such items 1 danger to children who may pick them 1 dangerous for young ones 1 dangerous with the children 1 diseases 1 due to bad chemical content children may get affected 1 harmful to humans item wounding 1 hazards to the children 1 highly toxic to humans 1 1 radiation 1 Ever used internet 4838 1497 1 Yes 1366 2 No 3472 -999999999 missing 3 Sysmiss 1494 Reason for not using the internet 3467 2868 1 I don’t know how to use it 2039 2 Internet service is not available 66 3 It’s expensive 126 4 Prohibition my third party 4 5 Lack of interest 152 6 No internet facility nearby 24 7 It is intimidating/frightening (Cyber Phobia) 14 8 Religious/Cultural Beliefs 5 9 I have no device for accessing it 1007 10 Other, specify 30 -999999999 missing 5 Sysmiss 2863 Specify main reason for not using the internet 30 0 I avoid making mistakes 1 NETWORK IS A PROBLEM HERE 1 NO GADGET FOR INTERNET ACCESSIBILITY 1 NO KNOWLEDGE ABOUT INTERNET 1 NO PROPER GADGET FOR INTERNET 1 NOT NECESSARY TO USE 1 TOO OLD TO HAVE A PHONE 1 am too old to use internet 1 currently dont have a smart 1 don't have a smartphone 1 don't know how to read 2 don't like it 1 have a small phone without internet 1 i have no use for it 1 lack of knowledge 1 1 not need now 1 old age 2 she is blind 1 the leason is that I don't have a big phone. 1 to old to use internet 1 too old 7 Have you used the internet at least once in the last 3 months? 1292 5043 1 Yes 1008 2 No 284 -999999999 missing 0 Sysmiss 5043 How often did you use the internet in the last 3 months? 1008 5327 1 At least once a day 723 2 At least once a week but not every day 252 3 At least once a month 33 -999999999 missing 0 Sysmiss 5327 Where did you use the internet in the last 3 months?:Home 1007 5328 0 74 1 933 -999999999 missing 1 Sysmiss 5327 Where did you use the internet in the last 3 months?:Work 997 5338 0 442 1 555 -999999999 missing 11 Sysmiss 5327 Where did you use the internet in the last 3 months?:Place of education 986 5349 0 930 1 56 -999999999 missing 22 Sysmiss 5327 Where did you use the internet in the last 3 months?:Another person's home 983 5352 0 717 1 266 -999999999 missing 25 Sysmiss 5327 Where did you use the internet in the last 3 months?:Facility open to the public 983 5352 0 854 1 129 -999999999 missing 25 Sysmiss 5327 Where did you use the internet in the last 3 months?:Community internet Access facility 986 5349 0 913 1 73 -999999999 missing 22 Sysmiss 5327 Where did you use the internet in the last 3 months?:While commuting in transport or walking 988 5347 0 730 1 258 -999999999 missing 20 Sysmiss 5327 Where did you use the internet in the last 3 months?:In mobility 989 5346 0 685 1 304 -999999999 missing 19 Sysmiss 5327 Where did you use the internet in the last 3 months?:Other locations, specify 964 5371 0 960 1 4 -999999999 missing 44 Sysmiss 5327 Specify other place where you used the internet. 4 0 At network place 1 at the farm 1 farm 1 when am not driving, in the lodge. 1 Do you have an email address? 1292 5043 1 Yes 794 2 No 498 -999999999 missing 0 Sysmiss 5043 How many email addresses do you have? 794 5541 1 649 2 124 3 20 4 1 -999999999 missing 0 Sysmiss 5541 What email address type(s) do you have?:Yahoo 776 5559 0 646 1 130 -999999999 missing 18 Sysmiss 5541 What email address type(s) do you have?:Gmail 791 5544 0 52 1 739 -999999999 missing 3 Sysmiss 5541 What email address type(s) do you have?:Outlook Mail 770 5565 0 762 1 8 -999999999 missing 24 Sysmiss 5541 What email address type(s) do you have?:Hotmail 769 5566 0 755 1 14 -999999999 missing 25 Sysmiss 5541 What email address type(s) do you have?:Myway 771 5564 0 771 -999999999 missing 23 Sysmiss 5541 What email address type(s) do you have?:Zamnet 770 5565 0 769 1 1 -999999999 missing 24 Sysmiss 5541 What email address type(s) do you have?:Live 771 5564 0 770 1 1 -999999999 missing 23 Sysmiss 5541 What email address type(s) do you have?:Corporate email 767 5568 0 758 1 9 -999999999 missing 27 Sysmiss 5541 What email address type(s) do you have?:Other, specify 750 5585 0 749 1 1 -999999999 missing 44 Sysmiss 5541 Specify other email address you have 1 0 iCloud 1 Do you use any cloud services? 1043 5292 1 Yes 268 2 No 775 -999999999 missing 0 Sysmiss 5292 Cloud services used in the last 3 months.:One drive 260 6075 0 231 1 29 -999999999 missing 8 Sysmiss 6067 Cloud services used in the last 3 months.:Amazon Web Services (AWS) 258 6077 0 245 1 13 -999999999 missing 10 Sysmiss 6067 Cloud services used in the last 3 months.:iCloud 258 6077 0 212 1 46 -999999999 missing 10 Sysmiss 6067 Cloud services used in the last 3 months.:Microsoft Azure 258 6077 0 256 1 2 -999999999 missing 10 Sysmiss 6067 Cloud services used in the last 3 months.:Dropbox 260 6075 0 230 1 30 -999999999 missing 8 Sysmiss 6067 Cloud services used in the last 3 months.:Google Drive 267 6068 0 37 1 230 -999999999 missing 1 Sysmiss 6067 Cloud services used in the last 3 months.:Other, Specify 252 6083 0 247 1 5 -999999999 missing 16 Sysmiss 6067 Specify other cloud service that you used before? 5 0 Google photos 1 Kiku 1 Mega drive 1 sfpt 1 zoom 1 What activities do you undertake when you are browsing/surfing the internet?:Studying 1025 5310 0 733 1 292 -999999999 missing 18 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Research 1026 5309 0 570 1 456 -999999999 missing 17 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Business 1025 5310 0 712 1 313 -999999999 missing 18 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:E-mail 1021 5314 0 585 1 436 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Social Networking 1037 5298 0 118 1 919 -999999999 missing 6 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Online shopping 1010 5325 0 884 1 126 -999999999 missing 33 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Internet Banking 1020 5315 0 895 1 125 -999999999 missing 23 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Learning 1021 5314 0 801 1 220 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Gaming 1013 5322 0 866 1 147 -999999999 missing 30 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Downloading Materials 1026 5309 0 481 1 545 -999999999 missing 17 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Reading Publications 1016 5319 0 619 1 397 -999999999 missing 27 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Watching videos and/or movies 1028 5307 0 384 1 644 -999999999 missing 15 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Watching online TV 1021 5314 0 802 1 219 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Online betting 1021 5314 0 882 1 139 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Listening to online music and/or radio (audio streaming) 1021 5314 0 702 1 319 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Video conferencing (virtual meetings etc) 1024 5311 0 843 1 181 -999999999 missing 19 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Accessing cloud services 1021 5314 0 896 1 125 -999999999 missing 22 Sysmiss 5292 What activities do you undertake when you are browsing/surfing the internet?:Other 990 5345 0 989 1 1 -999999999 missing 53 Sysmiss 5292 Specify other activities you undertake when you are on the internet 1 0 1 On a scale of 1-5 how satisfied are you PROVISION OF SERVICE INFORMATION? 1043 5292 1 Excellent 73 2 Very Good 206 3 Good 561 4 Fair 173 5 Poor 30 -999999999 missing 0 Sysmiss 5292 On a scale of 1-5 how satisfied are you customer services? 1043 5292 1 Excellent 56 2 Very Good 178 3 Good 566 4 Fair 209 5 Poor 34 -999999999 missing 0 Sysmiss 5292 On a scale of 1-5 how satisfied are you complaint resolution? 1042 5293 1 Excellent 51 2 Very Good 166 3 Good 505 4 Fair 265 5 Poor 55 -999999999 missing 1 Sysmiss 5292 On a scale of 1-5 how satisfied are you accuracy in billing? 1043 5292 1 Excellent 46 2 Very Good 141 3 Good 495 4 Fair 280 5 Poor 81 -999999999 missing 0 Sysmiss 5292 On a scale of 1-5 how satisfied are your INTERNET SPEED? 1043 5292 1 Excellent 62 2 Very Good 174 3 Good 517 4 Fair 216 5 Poor 74 -999999999 missing 0 Sysmiss 5292 On a scale of 1-5 how satisfied are you with RELIABILITY OF OVERALL SERVICES? 1043 5292 1 Excellent 46 2 Very Good 177 3 Good 527 4 Fair 255 5 Poor 38 -999999999 missing 0 Sysmiss 5292 Which internet service providers have you used before?:Airtel (mobile service) 1039 5296 0 162 1 877 -999999999 missing 4 Sysmiss 5292 Which internet service providers have you used before?:Airtel (fixed service) 1012 5323 0 953 1 59 -999999999 missing 31 Sysmiss 5292 Which internet service providers have you used before?:MTN (mobile service) 1030 5305 0 474 1 556 -999999999 missing 13 Sysmiss 5292 Which internet service providers have you used before?:MTN (fixed service) 1010 5325 0 963 1 47 -999999999 missing 33 Sysmiss 5292 Which internet service providers have you used before?:Zamtel (mobile service) 1021 5314 0 827 1 194 -999999999 missing 22 Sysmiss 5292 Which internet service providers have you used before?:Zamtel (fixed service) 1006 5329 0 975 1 31 -999999999 missing 37 Sysmiss 5292 Which internet service providers have you used before?:Africonnect (Inq Digital) 1012 5323 0 1012 -999999999 missing 31 Sysmiss 5292 Which internet service providers have you used before?:City Channels 1014 5321 0 1014 -999999999 missing 29 Sysmiss 5292 Which internet service providers have you used before?:Dimension Data 1014 5321 0 1014 -999999999 missing 29 Sysmiss 5292 Which internet service providers have you used before?:Liquid Telecom 1014 5321 0 994 1 20 -999999999 missing 29 Sysmiss 5292 Which internet service providers have you used before?:Isat Africa 1013 5322 0 1013 -999999999 missing 30 Sysmiss 5292 Which internet service providers have you used before?:Paratus Telecom 1013 5322 0 1013 -999999999 missing 30 Sysmiss 5292 Which internet service providers have you used before?:Preworx 1011 5324 0 1010 1 1 -999999999 missing 32 Sysmiss 5292 Which internet service providers have you used before?:Zamnet Solutions 1012 5323 0 1006 1 6 -999999999 missing 31 Sysmiss 5292 Which internet service providers have you used before?:Other Specify 991 5344 0 990 1 1 -999999999 missing 52 Sysmiss 5292 Other Specify 1 0 1 Other Specify 0 0 What type(s) of internet services do you use?:Analogue modem (dial-up via standard telephone line) 1011 5324 0 987 1 24 -999999999 missing 32 Sysmiss 5292 What type(s) of internet services do you use?:ISDN (Integrated Services Digital Network) 1006 5329 0 996 1 10 -999999999 missing 37 Sysmiss 5292 What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds below 256 kbit/s 1009 5326 0 999 1 10 -999999999 missing 34 Sysmiss 5292 What type(s) of internet services do you use?:Other fixed narrowband with an advertised download speed of less than 256 kbit/s 1007 5328 0 998 1 9 -999999999 missing 36 Sysmiss 5292 What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds of at least 256 kbit/s 1010 5325 0 987 1 23 -999999999 missing 33 Sysmiss 5292 What type(s) of internet services do you use?:Cable modem 1012 5323 0 990 1 22 -999999999 missing 31 Sysmiss 5292 What type(s) of internet services do you use?:High speed leased lines 1011 5324 0 1008 1 3 -999999999 missing 32 Sysmiss 5292 What type(s) of internet services do you use?:Fibre-to-the-home/building 1009 5326 0 1005 1 4 -999999999 missing 34 Sysmiss 5292 What type(s) of internet services do you use?:Powerline 1009 5326 0 1008 1 1 -999999999 missing 34 Sysmiss 5292 What type(s) of internet services do you use?:Other fixed broadband 1009 5326 0 1007 1 2 -999999999 missing 34 Sysmiss 5292 What type(s) of internet services do you use?:WiMAX 1003 5332 0 1002 1 1 -999999999 missing 40 Sysmiss 5292 What type(s) of internet services do you use?:Fixed CDMA 1003 5332 0 1002 1 1 -999999999 missing 40 Sysmiss 5292 What type(s) of internet services do you use?:Satellite broadband network 1006 5329 0 993 1 13 -999999999 missing 37 Sysmiss 5292 What type(s) of internet services do you use?:Mobile Narrowband network (2G, e.g. EDGE, GPSRA) via a handset 1016 5319 0 784 1 232 -999999999 missing 27 Sysmiss 5292 What type(s) of internet services do you use?:Mobile broadband network (at least 3G, e.g. UMTS) via a handset 1028 5307 0 111 1 917 -999999999 missing 15 Sysmiss 5292 What type(s) of internet services do you use?:Integrated SIM card in a computer 1011 5324 0 1004 1 7 -999999999 missing 32 Sysmiss 5292 What type(s) of internet services do you use?:USB Modems 1010 5325 0 976 1 34 -999999999 missing 33 Sysmiss 5292 What type(s) of internet services do you use?:GSM Gateways (router & modem combo) (MiFi, Wi-Fi devices) 1011 5324 0 918 1 93 -999999999 missing 32 Sysmiss 5292 What type(s) of internet services do you use?:Other mobile broadband, specify 991 5344 0 986 1 5 -999999999 missing 52 Sysmiss 5292 What type(s) of internet services do you use often? 1042 5293 1 Analogue modem (dial-up via standard telephone line) 11 2 ISDN (Integrated Services Digital Network) 4 3 DSL (Digital Subscriber Line) at advertised download speeds 6 4 Other fixed narrowband with an advertised download speed of 4 5 DSL (Digital Subscriber Line) at advertised download speeds 14 6 Cable modem 4 7 High speed leased lines 2 8 Fibre-to-the-home/building 1 9 Powerline 0 10 Other fixed broadband 0 11 WiMAX 0 12 Fixed CDMA 0 13 Satellite broadband network 11 14 Mobile Narrowband network (2G, e.g. EDGE, GPSRA) via a hands 74 15 Mobile broadband network (at least 3G, e.g. UMTS) via a hand 855 16 Integrated SIM card in a computer 1 17 USB Modems 5 18 GSM Gateways (router & modem combo) (MiFi, Wi-Fi devices 46 19 Other mobile broadband, specify 4 20 I dont know 0 -999999999 missing 1 Sysmiss 5292 Specify what type of internet service you use often? 4 0 4G 3 researching and videos 1 Which subscriber segment are you? 1043 5292 1 Capped by volume 806 2 Uncapped by volume 237 -999999999 missing 0 Sysmiss 5292 On average, how much volume of data (in Gb) do you use per month? 806 5529 0 20000 53.572 720.755 -999999999 missing What is your monthly expenditure on subscription for XXXXX? 806 5529 0 6200 106.98 255.89 -999999999 missing Is subscription/SLA for the service between you and the service provider 797 5538 1 Yes 118 2 No 679 -999999999 missing 1 Sysmiss 5537 What internet speed do you subscribe to on a monthly basis? (capacity) 118 6217 1 10000 764.949 1535.591 -999999999 missing What is your monthly expenditure on subscription for YYYYY? 118 6217 2 6200 116.195 573.545 -999999999 missing 877 5458 1 Expensive 383 2 Affordable 478 3 Cheap 10 4 I dont know 6 -999999999 missing 0 Sysmiss 5458 How do you rate the cost of internet services for MTN (mobile service)? 59 6276 1 Expensive 21 2 Affordable 35 3 Cheap 1 4 I dont know 2 -999999999 missing 0 Sysmiss 6276 How do you rate the cost of internet services for Zamtel (mobile service) ? 556 5779 1 Expensive 79 2 Affordable 259 3 Cheap 64 4 I dont know 154 -999999999 missing 0 Sysmiss 5779 How do you rate the cost of internet services for Africonnect (Inq Digital)? 47 6288 1 Expensive 13 2 Affordable 16 3 Cheap 1 4 I dont know 17 -999999999 missing 0 Sysmiss 6288 How do you rate the cost of internet services for Airtel (fixed service) ? 194 6141 1 Expensive 73 2 Affordable 75 3 Cheap 4 4 I dont know 42 -999999999 missing 0 Sysmiss 6141 How do you rate the cost of internet services for City Channels ? 31 6304 1 Expensive 11 2 Affordable 8 3 Cheap 0 4 I dont know 12 -999999999 missing 0 Sysmiss 6304 How do you rate the cost of internet services for Dimension Data? 0 6335 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6335 0 6335 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6335 How do you rate the cost of internet services for Isat Africa ? 0 6335 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6335 How do you rate the cost of internet services for MTN (fixed service)? 20 6315 1 Expensive 3 2 Affordable 8 3 Cheap 0 4 I dont know 9 -999999999 missing 0 Sysmiss 6315 How do you rate the cost of internet services for Paratus Telecom? 0 6335 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6335 How do you rate the cost of internet services for Preworx? 0 6335 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6335 How do you rate the cost of internet services for Zamnet Solutions? 1 6334 1 Expensive 0 2 Affordable 1 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 6334 How do you rate the cost of internet services for Zamtel (fixed service)? 6 6329 1 Expensive 1 2 Affordable 2 3 Cheap 2 4 I dont know 1 -999999999 missing 0 Sysmiss 6329 In general, how do you rate the cost of internet services in Zambia? 1043 5292 1 Expensive 446 2 Affordable 555 3 Cheap 15 4 I dont know 27 -999999999 missing 0 Sysmiss 5292 In general, how much are you willing to pay for internet services monthly? 446 5889 0 500 50.26 60.601 -999999999 missing Do you know of any dangers or risks that exist from using the internet? 1292 5043 1 Yes 640 2 No 652 -999999999 missing 0 Sysmiss 5043 What are the online/internet risks that you know of?:Fake news 640 5695 0 25 1 615 -999999999 missing 0 Sysmiss 5695 What are the online/internet risks that you know of?:Phishing 620 5715 0 381 1 239 -999999999 missing 20 Sysmiss 5695 What are the online/internet risks that you know of?:Financial Fraud 638 5697 0 135 1 503 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Adult pornography 638 5697 0 61 1 577 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Child pornography 635 5700 0 155 1 480 -999999999 missing 5 Sysmiss 5695 What are the online/internet risks that you know of?:Cyber bullying 634 5701 0 119 1 515 -999999999 missing 6 Sysmiss 5695 What are the online/internet risks that you know of?:Grooming 628 5707 0 381 1 247 -999999999 missing 12 Sysmiss 5695 What are the online/internet risks that you know of?:False alarms 638 5697 0 198 1 440 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Identity theft 636 5699 0 256 1 380 -999999999 missing 4 Sysmiss 5695 What are the online/internet risks that you know of?:Violence 635 5700 0 240 1 395 -999999999 missing 5 Sysmiss 5695 What are the online/internet risks that you know of?:Terrorism 633 5702 0 316 1 317 -999999999 missing 7 Sysmiss 5695 What are the online/internet risks that you know of?:Hate speech 638 5697 0 200 1 438 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Damage to reputation 631 5704 0 233 1 398 -999999999 missing 9 Sysmiss 5695 What are the online/internet risks that you know of?:Sexting 638 5697 0 235 1 403 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Impersonation 638 5697 0 272 1 366 -999999999 missing 2 Sysmiss 5695 What are the online/internet risks that you know of?:Fake online promotions 635 5700 0 174 1 461 -999999999 missing 5 Sysmiss 5695 What are the online/internet risks that you know of?:Scams 637 5698 0 89 1 548 -999999999 missing 3 Sysmiss 5695 What are the online/internet risks that you know of?:hacking 637 5698 0 167 1 470 -999999999 missing 3 Sysmiss 5695 What are the online/internet risks that you know of?:Online Defamtion 632 5703 0 289 1 343 -999999999 missing 8 Sysmiss 5695 What are the online/internet risks that you know of?:Other specify 612 5723 0 608 1 4 -999999999 missing 28 Sysmiss 5695 Specify other online risks that you know 4 0 blasfaming 1 fake jobs eg recent recruitment of uniformed jobs 1 satanism 1 viruses 1 Have you ever been exposed to any of the following risks online/internet?:Fake news 613 5722 0 91 1 522 -999999999 missing 27 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Phishing 235 6100 0 122 1 113 -999999999 missing 405 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Financial Fraud 498 5837 0 197 1 301 -999999999 missing 142 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Adult pornography 575 5760 0 191 1 384 -999999999 missing 65 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Child pornography 477 5858 0 227 1 250 -999999999 missing 163 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Cyber bullying 513 5822 0 216 1 297 -999999999 missing 127 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Grooming 242 6093 0 128 1 114 -999999999 missing 398 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:False alarms 436 5899 0 155 1 281 -999999999 missing 204 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Identity theft 377 5958 0 185 1 192 -999999999 missing 263 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Violence 391 5944 0 159 1 232 -999999999 missing 249 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Terrorism 316 6019 0 177 1 139 -999999999 missing 324 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Hate speech 438 5897 0 147 1 291 -999999999 missing 202 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Damage to reputation 397 5938 0 176 1 221 -999999999 missing 243 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Sexting 397 5938 0 178 1 219 -999999999 missing 243 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Impersonation 364 5971 0 180 1 184 -999999999 missing 276 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Fake online promotions 460 5875 0 150 1 310 -999999999 missing 180 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Scams 546 5789 0 140 1 406 -999999999 missing 94 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:hacking 468 5867 0 197 1 271 -999999999 missing 172 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Online Defamtion 338 5997 0 199 1 139 -999999999 missing 302 Sysmiss 5695 Have you ever been exposed to any of the following risks online/internet?:Other specify 4 6331 0 3 1 1 -999999999 missing 636 Sysmiss 5695 Specify other online risks that you have been exposed to? 1 0 fake job promotions 1 Have you ever been a victim of any of the following online/internet risks?:Fake news 517 5818 0 365 1 152 -999999999 missing 123 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Phishing 112 6223 0 102 1 10 -999999999 missing 528 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Financial Fraud 298 6037 0 245 1 53 -999999999 missing 342 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Adult pornography 379 5956 0 308 1 71 -999999999 missing 261 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Child pornography 248 6087 0 221 1 27 -999999999 missing 392 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Cyber bullying 294 6041 0 274 1 20 -999999999 missing 346 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Grooming 113 6222 0 108 1 5 -999999999 missing 527 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:False alaerms 278 6057 0 222 1 56 -999999999 missing 362 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Identity theft 189 6146 0 170 1 19 -999999999 missing 451 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Violence 231 6104 0 212 1 19 -999999999 missing 409 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Terrorism 139 6196 0 135 1 4 -999999999 missing 501 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Hate speech 288 6047 0 254 1 34 -999999999 missing 352 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Damage to reputation 217 6118 0 201 1 16 -999999999 missing 423 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Sexting 217 6118 0 171 1 46 -999999999 missing 423 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Impersonation 183 6152 0 167 1 16 -999999999 missing 457 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Fake online promotions 308 6027 0 247 1 61 -999999999 missing 332 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Scams 404 5931 0 310 1 94 -999999999 missing 236 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:hacking 269 6066 0 216 1 53 -999999999 missing 371 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Online Defamtion 138 6197 0 132 1 6 -999999999 missing 502 Sysmiss 5695 Have you ever been a victim of any of the following online/internet risks?:Other specify 1 6334 0 1 -999999999 missing 639 Sysmiss 5695 Specify other online risks that you have been victim to? 0 0 Do you have any social media account? 640 5695 1 Yes 582 2 No 58 -999999999 missing 0 Sysmiss 5695 Which social media account(s) do you have?:Twitter 567 5768 0 460 1 107 -999999999 missing 15 Sysmiss 5753 Which social media account(s) do you have?:Facebook 582 5753 0 35 1 547 -999999999 missing 0 Sysmiss 5753 Which social media account(s) do you have?:Whatsapp 581 5754 0 26 1 555 -999999999 missing 1 Sysmiss 5753 Which social media account(s) do you have?:Google+ 571 5764 0 372 1 199 -999999999 missing 11 Sysmiss 5753 Which social media account(s) do you have?:Instargram 575 5760 0 420 1 155 -999999999 missing 7 Sysmiss 5753 Which social media account(s) do you have?:Viber 571 5764 0 566 1 5 -999999999 missing 11 Sysmiss 5753 Which social media account(s) do you have?:Snap chat 569 5766 0 510 1 59 -999999999 missing 13 Sysmiss 5753 Which social media account(s) do you have?:WeChat 575 5760 0 552 1 23 -999999999 missing 7 Sysmiss 5753 Which social media account(s) do you have?:Skype 572 5763 0 544 1 28 -999999999 missing 10 Sysmiss 5753 Which social media account(s) do you have?:Linked-In 571 5764 0 550 1 21 -999999999 missing 11 Sysmiss 5753 Which social media account(s) do you have?:Windows Live 569 5766 0 560 1 9 -999999999 missing 13 Sysmiss 5753 Which social media account(s) do you have?:Yahoo messenger 570 5765 0 527 1 43 -999999999 missing 12 Sysmiss 5753 Which social media account(s) do you have?:Telegram 574 5761 0 512 1 62 -999999999 missing 8 Sysmiss 5753 Which social media account(s) do you have?:Twoo 570 5765 0 566 1 4 -999999999 missing 12 Sysmiss 5753 Which social media account(s) do you have?:Baboo 569 5766 0 563 1 6 -999999999 missing 13 Sysmiss 5753 Which social media account(s) do you have?:Tinder 568 5767 0 552 1 16 -999999999 missing 14 Sysmiss 5753 Which social media account(s) do you have?:Tik-Tok 571 5764 0 426 1 145 -999999999 missing 11 Sysmiss 5753 Which social media account(s) do you have?:Other specify 556 5779 0 552 1 4 -999999999 missing 26 Sysmiss 5753 Specify other social media account you have? 4 0 Phoenix 1 1 you tube 2 Which social media do you use the most? 582 5753 1 Twitter 1 2 Facebook 244 3 Whatsapp 318 4 Google+ 4 5 Instargram 3 6 Viber 0 7 Snap chat 0 8 WeChat 0 9 Skype 0 10 Linked-In 2 11 Windows Live 0 12 Yahoo messenger 2 13 Telegram 0 14 Twoo 0 15 Baboo 0 16 Tinder 0 17 Tik-Tok 6 18 Other specify 2 -999999999 missing 0 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Fake news 579 5756 0 140 1 439 -999999999 missing 3 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Phishing 569 5766 0 471 1 98 -999999999 missing 13 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Financial Fraud 573 5762 0 367 1 206 -999999999 missing 9 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Adult pornography 575 5760 0 304 1 271 -999999999 missing 7 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Child pornography 569 5766 0 414 1 155 -999999999 missing 13 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Cyber bullying 572 5763 0 345 1 227 -999999999 missing 10 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Grooming 569 5766 0 484 1 85 -999999999 missing 13 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:False alarms 574 5761 0 340 1 234 -999999999 missing 8 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Identity theft 573 5762 0 426 1 147 -999999999 missing 9 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Violence 573 5762 0 401 1 172 -999999999 missing 9 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Terrorism 571 5764 0 471 1 100 -999999999 missing 11 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Hate speech 571 5764 0 355 1 216 -999999999 missing 11 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Damage to reputation 571 5764 0 402 1 169 -999999999 missing 11 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Sexting 569 5766 0 403 1 166 -999999999 missing 13 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Impersonation 567 5768 0 422 1 145 -999999999 missing 15 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Fake online promotions 565 5770 0 304 1 261 -999999999 missing 17 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Scams 577 5758 0 273 1 304 -999999999 missing 5 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:hacking 578 5757 0 368 1 210 -999999999 missing 4 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Online Defamtion 570 5765 0 435 1 135 -999999999 missing 12 Sysmiss 5753 Have you ever encountered online/internet risks while using the social media?:Other specify 557 5778 0 557 -999999999 missing 25 Sysmiss 5753 Specify other online risks that you have encountered while using social media? 0 0 Have you ever had contact on the internet with someone you have not met face-to- 640 5695 1 Yes 302 2 No 338 -999999999 missing 0 Sysmiss 5695 Have you ever met anyone face-to-face that you first got to know online? 302 6033 1 Yes 166 2 No 136 -999999999 missing 0 Sysmiss 6033 production/possession/circulation of obscene materials, including pornography 302 6033 1 Yes 281 2 No 21 -999999999 missing 0 Sysmiss 6033 631 5704 0 416 1 215 -999999999 missing 9 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Report to the Internet service provider to block the site 629 5706 0 415 1 214 -999999999 missing 11 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Report to Zambia Police 626 5709 0 434 1 192 -999999999 missing 14 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Talk to someone you trust 626 5709 0 442 1 184 -999999999 missing 14 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Close the site 634 5701 0 249 1 385 -999999999 missing 6 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Share with others 625 5710 0 563 1 62 -999999999 missing 15 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Surf on 633 5702 0 522 1 111 -999999999 missing 7 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:If child content, report to Internet Watch Foundation (IWF) portal 629 5706 0 564 1 65 -999999999 missing 11 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:If child, report child helpline 116 626 5709 0 547 1 79 -999999999 missing 14 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Use filters to block offensive or adult material 629 5706 0 504 1 125 -999999999 missing 11 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Seek support to prevent access to the website 629 5706 0 537 1 92 -999999999 missing 11 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Report to ZICTA 630 5705 0 451 1 179 -999999999 missing 10 Sysmiss 5695 What would you do if you are exposed to obscene materials on the internet?:Other, specify 607 5728 0 601 1 6 -999999999 missing 33 Sysmiss 5695 Specify what you would do if you are exposed to obscene materials on the interne 6 0 avoid it next time 1 i didn't report anywhere 1 just ignore 2 just ignore them 1 report to police 1 Do you know how to activate security or privacy settings on social media 640 5695 1 Yes 248 2 No 392 -999999999 missing 0 Sysmiss 5695 Have you ever received notifications from your service provider (ISP, MNO etc.) 640 5695 1 Yes 221 2 No 419 -999999999 missing 0 Sysmiss 5695 how do you rate your experience with technical measures to protect children onli 0 6335 1 Poor 0 2 Fair 0 3 Good 0 4 Very good 0 5 Excellent 0 -999999999 missing 0 Sysmiss 6335 Have you ever used the internet to purchase any goods and/or services? 1292 5043 1 Yes 186 2 No 1106 -999999999 missing 0 Sysmiss 5043 any problems/challenges in the course of purchasing of goods? 186 6149 1 Yes 31 2 No 155 -999999999 missing 0 Sysmiss 6149 What kind of problems did you face?:Delayed delivery 30 6305 0 15 1 15 -999999999 missing 1 Sysmiss 6304 What kind of problems did you face?:Misplaces goods 30 6305 0 25 1 5 -999999999 missing 1 Sysmiss 6304 What kind of problems did you face?:Damaged goods 30 6305 0 24 1 6 -999999999 missing 1 Sysmiss 6304 What kind of problems did you face?:Undelivered good 31 6304 0 23 1 8 -999999999 missing 0 Sysmiss 6304 What kind of problems did you face?:Stolen goods 30 6305 0 25 1 5 -999999999 missing 1 Sysmiss 6304 What kind of problems did you face?:Misrepresentation of good 30 6305 0 19 1 11 -999999999 missing 1 Sysmiss 6304 How did you pay for the goods and/or services?:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term) 180 6155 0 130 1 50 -999999999 missing 6 Sysmiss 6149 How did you pay for the goods and/or services?:Remittance Services (e.g. Western Union, Mukuru) 178 6157 0 150 1 28 -999999999 missing 8 Sysmiss 6149 How did you pay for the goods and/or services?:Payment card (VISA, Master Card, American Express etc.) 181 6154 0 127 1 54 -999999999 missing 5 Sysmiss 6149 How did you pay for the goods and/or services?:Mobile money 184 6151 0 45 1 139 -999999999 missing 2 Sysmiss 6149 How did you pay for the goods and/or services?:Telegraphic Transfer 178 6157 0 170 1 8 -999999999 missing 8 Sysmiss 6149 How did you pay for the goods and/or services?:Other, specify 166 6169 0 164 1 2 -999999999 missing 20 Sysmiss 6149 specify how you paid for goods? 2 0 Direct from my bank account 1 by meeting seller and pay cash 1 Did you encounter difficulties in the process of transacting with …:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term) 48 6287 0 37 1 11 -999999999 missing 138 Sysmiss 6149 Did you encounter difficulties in the process of transacting with …:Western Union 27 6308 0 23 1 4 -999999999 missing 159 Sysmiss 6149 Did you encounter difficulties in the process of transacting with …:Payment card (VISA, Master Card, American Express etc.) 54 6281 0 40 1 14 -999999999 missing 132 Sysmiss 6149 Did you encounter difficulties in the process of transacting with …:Mobile money 135 6200 0 92 1 43 -999999999 missing 51 Sysmiss 6149 Did you encounter difficulties in the process of transacting with …:Telegraphic Transfer 8 6327 0 6 1 2 -999999999 missing 178 Sysmiss 6149 Did you encounter difficulties in the process of transacting with …:Other, specify 2 6333 0 2 -999999999 missing 184 Sysmiss 6149 Specify other difficulties you encountered in transacting with.... 0 0 Was the problem reported to the appropriate service provider? 31 6304 1 .Yes 10 2 .No 21 -999999999 missing 0 Sysmiss 6304 Was the problem that you faced resolved? 10 6325 1 Yes 7 2 No, 3 3 No, problem under consideration 0 -999999999 missing 0 Sysmiss 6325 How was the problem resolved? 7 6328 1 Refund 2 2 Goods were resent 3 3 Got a discount on the next purchase of goods/services 1 4 Money was converted into bonus/reward points 0 5 Not yet 1 6 Other, specify 0 -999999999 missing 0 Sysmiss 6328 Specify how the problem was solved? 0 0 Did you receive the goods and/or services? 7 6328 1 Yes 6 2 No 1 -999999999 missing 0 Sysmiss 6328 How were the goods delivered?:Zampost 6 6329 0 3 1 3 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Courier Company 6 6329 0 5 1 1 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Logistics Company 6 6329 0 4 1 2 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Clearing Agent 5 6330 0 4 1 1 -999999999 missing 1 Sysmiss 6329 How were the goods delivered?:Bus Company 6 6329 0 5 1 1 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Seller 6 6329 0 5 1 1 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Downloads 6 6329 0 6 -999999999 missing 0 Sysmiss 6329 How were the goods delivered?:Online services 5 6330 0 4 1 1 -999999999 missing 1 Sysmiss 6329 How were the goods delivered?:Other, specify 6 6329 0 6 -999999999 missing 0 Sysmiss 6329 Specify how the good were delivered? 0 0 Have you ever used any App-based freelance services? e.g. Ulendo,..... 1292 5043 1 Yes 162 2 No 1130 -999999999 missing 0 Sysmiss 5043 Which App-based freelance services have you ever used?:Ulendo taxi 162 6173 0 80 1 82 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Ulendo works 162 6173 0 159 1 3 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Ulendo eats 162 6173 0 149 1 13 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Ulendo homes 162 6173 0 159 1 3 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:My Ride 162 6173 0 159 1 3 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Afri-Delivery 162 6173 0 160 1 2 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Tigmoo eats 162 6173 0 161 1 1 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Yango 162 6173 0 17 1 145 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Air BnB 162 6173 0 158 1 4 -999999999 missing 0 Sysmiss 6173 Which App-based freelance services have you ever used?:Other, specify 162 6173 0 161 1 1 -999999999 missing 0 Sysmiss 6173 Specify App-based freelance services you've used? 1 0 someone else paid for him 1 How much is your monthly expenditure on these App-based services? 162 6173 0 9000 355.642 845.876 -999999999 missing Have you ever used these platforms to provide services 162 6173 1 Yes 48 2 No 114 -999999999 missing 0 Sysmiss 6173 Have you ever experienced any problems with regards to the usage of the followin:Voice 4837 1498 0 3262 1 1575 -999999999 missing 4 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:Data 4796 1539 0 4486 1 310 -999999999 missing 45 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:SMS 4803 1532 0 4241 1 562 -999999999 missing 38 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:Letter Postage 4786 1549 0 4771 1 15 -999999999 missing 55 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:Post Box 4793 1542 0 4786 1 7 -999999999 missing 48 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:Parcel transmission 4776 1559 0 4752 1 24 -999999999 missing 65 Sysmiss 1494 Have you ever experienced any problems with regards to the usage of the followin:Mobile money 4777 1558 0 4533 1 244 -999999999 missing 64 Sysmiss 1494 What kind of problem did you experience with VOICE? 1575 A8 1 AUDIO DISTORTION 8 1 Audible 5 Audio breaks 1 BAD RECEPTION FOR VOICE CALLS 1 BREAKAGE IN VOICE 1 BREAKING OF VOICE CALL 1 Bad network 1 Bad network and unclear voice 1 Breaking 4 Bumbing and unclear voices of the other person on the other side 1 CALL BREAKING 1 CALL DROPS 1 CALLING DROP CUT 1 CALLS BREAKING 1 CALLS FROM SCAMMERS 1 CLARITY OF VOICE 25 CSLL DROPS 1 Call drop 5 Call dropped 3 Call drops 2 Call filtering 2 1 Calls dropping and network problems 1 Cannot get the other person on the other end 1 Clarity 9 1 Clarity of voice calls not very good 1 Communication breakdown while talking 1 Crossing of voices 1 Crossing voice calls 1 DELAY CALLS 1 DELAYED CALLS 1 DIFFICULTY IN CONNECTION 1 DISTORTED SOUND 1 DISTORTED VOICE 1 DISTORTION OF CALLS 1 DROP CALLS 1 DROPPED CALLS 15 Distorted speech 1 1 Dropped calls 7 Dropped calls and delays 1 Dropped calls. 2 ECHO 1 FAILURE TO CONNECT 1 FRAUDSTERS 1 FRAUDSTERS CALLING 1 Failure to rget 1 1 I couldn't hear the other person I was taking to 1 I couldn't hear the other person's voice 11 I couldn't hear what the other person was saying 3 1 Intermittent network 1 It produces a very bad sound 1 LOW AND POOR SOUND 1 LOW SOUND 1 LOW VOICE 1 LOW VOICE AND NOT CLEAR 1 Mainly when you call, you can hear what the other person is saying but they can't hear you 1 NETWORK FAILURE 1 NETWORK OUTAGE 1 NETWORK OUTAGES 7 NETWORK PROBLEM 1 NO NETWORK 1 NO SOUND AND UNCLARITY CALLS 1 NO VOICE CLARITY 1 NOISE IN THE BACKGROUND 1 1 NOT CLEAR SOMETIMES 1 1 NOT HEARING PROPERLY 1 Network 1 1 Network Outages 1 Network fall 1 Network is sometimes bad 1 Network is sometimes bad and that make talking difficult. 1 Network outage 1 Network outages 5 Network problem 1 Network problems 5 Network problems, unclear voice, call drops 1 1 No network 1 Noise on the line and a lot of showers 1 Noise on the line and failure to hear the other person on the other side 1 1 1 Not being able to hear the other person on the other side 1 Not clear 1 1 OTHER PERSONS VOICE WAS NOT AUDIBLE ENOUGH 1 POOR AUDIO 8 POOR AUDIO EXPERIENCE 1 POOR AUDIO QUALITY 16 POOR AUDIO QUALITY DUE POOR NETWORK COVERAGE 1 POOR CALL QUALITY 1 POOR CLARITY OF VOICE 12 POOR CLARITY ON CALLS 1 1 POOR NETWOK 1 POOR NETWORK 7 POOR NETWORK QUALITY 1 POOR NETWORK QUALITY DURING VOICE CALLS 1 POOR NETWORK RECEPTION SOMETIMES 1 POOR QUALITY 2 POOR QUALITY OF AUDIO 1 POOR QUALITY OF CALLS 1 POOR QUALITY OF NETWORK 2 POOR SOUND 2 POOR SOUND QUALITY 10 POOR VOICE 1 1 POOR VOICE CLARITY 4 POOR VOICE EQUALITY 1 POOR VOICE QUALITY 5 POOR VOICE SOUND 1 Poor audio 1 Poor clarity 1 Poor clarity in voice calls 1 Poor clarity of voice call 1 Poor clarity of voice calls 2 Poor clarity with voice calls 1 Poor connectivity 1 Poor network 2 Poor network problems 1 Poor reception 1 Poor voice clarity 7 RECEIVING CALLS FROM SCAMMERS 1 Received calls from scammers 1 Reception not been clear 1 SOMETIMES NETWORK QUALITY IS NOT GOOD 1 SOMETIMES NOT VERY CLEAR 2 SOMETIMES VOICE IS NOT CLEAR ENOUGH 1 SOMETIMES VOICE NOT CLEAR 1 SOMETIMES VOICE NOT VERY CLEAR 1 SOMETIMES VOICE OF THE OTHER PERSON IS NOT CLEAR ENOUGH 1 SOUND BUZZING 2 SOUND BUZZING AND CALL DISTORTION 2 SOUND BUZZING AND NETWORK OUTAGE 1 SOUND QUALITY WAS BAD 1 SOUND QUALITY WAS DISTORTED 1 TOO SLOW TO CONNECT 1 The clarity of voice 1 The network is proving to be a problem 1 The network sometimes is not available here and calls drop a lot 1 The voice is often not clear 1 The voices are not very clear because the line becomes noisy 1 The voices are too faint and also breaking 1 The voices were breaking I couldn't hear properly 1 UN CLEAR VOICES 1 UNABLE TO HEAR OTHER PERSON 1 1 UNCLEAR RECEIPTION DURING CALLS 1 UNCLEAR VOICES 3 UNCLEAR VOICES DURING PHONE CALL 1 UNCLEAR VOICES DURING PHONE CALLS 1 Unclear reception 1 Unclear voice Conversations 1 Unclear voice conversations 1 Unclear voice reception 3 Unclear voice sometimes due to network 1 Unclear voice, delays in calls 1 Unclear voices 1 Unclear voices of the other person on the other side 1 Unclear voices on the line 1 1 1 VOICE BREAKAGE DURING CALLS 1 VOICE BREAKING 1 VOICE CALLS NOT GOING THROUGH 1 VOICE CLARITY 3 VOICE CUT AND RESPOND DELAY 1 VOICE DISTORTION 31 VOICE DISTORTION AND NETWORK 1 VOICE DISTORTION AND NETWORK OUTAGE 2 VOICE DISTORTION AND SOUND BUZZING 6 VOICE DISTORTION AND SOUND NOT CLEAR 1 VOICE ECHO 3 VOICE IS NOT VERY CLEAR 1 VOICE NOT CLEAR 1 VOICE NOT VERY CLEAR 5 VOICE NOT VERY CLEAR SOMETIMES 1 VOICE QUALITY IS POOR FOR PHONE CALLS MADE OVER A LONG DISTANCE 1 VOICE WAS BREAKING 2 VOICE WASNT CLEAR ENOUGH 1 1 VOICES NOT VERY CLEAR ON FIRST CALL 1 1 Voice breaking 2 Voice calls not going through 1 Voice clarity 12 Voice clarity sometimes is poor 1 Voice crossing and clarity 1 Voice drop 2 Voice drops 1 Voice filtering 1 Voice filtering and crossing calls 1 Voice is not clear of the other person on the other side 1 Voice is not very clear 1 Voice not been clear when talking with my friends 1 Voice not been very clear during a phone call 1 Voice not clear 1 Voice not clear could not hear the other person on the other side 1 Voice not clear of the other person on the other side 1 Voice not very clear 1 Voice of the other person breaking and not clear 1 Voice of the other person on the other side not clear 2 Voice of the other person on the other side not heard 1 Voices are not usually clear 1 Voices from the other person not clear 1 Voices from the other person on the other side not clear 1 Voices not being clear 1 Voices not clear 1 Voices of recipients of my calls are not very clear 1 Voices of the other people are not very clear 1 Voices of the other people on the other side are very clear 1 Voices of the other person on the other side bumpy and not clear 1 Voices of the other person on the other side not clear 6 Voices of the other person on the other side not very clear 1 WHITE NOISE IN THE BACKGROUND OF CALLS 1 1 audible 1 bad connections 1 bad network causing unclear voices 1 bad soundas 1 bad voice 1 bad voice projection 1 bad voice projections 1 being unable to hear each other during a call 1 break voices 1 breaking 5 1 breaking audios 1 breaking down Network 1 breaking in transmission 14 breaking in voice 1 breaking of voices 1 breaking voice 3 1 1 1 bumping network 1 bumping network which results to hearing waves 1 bumping of voices 1 bumping voices waves bad network 1 1 1 cal dropout 1 1 call breaking 1 call cuts 1 call drop 28 call drop and call filtering 1 call drop and voice not clear 1 call dropped 5 call dropping 3 call drops 8 call drops out 1 call ending abruptly 1 call kept cutting abruptly 1 call making unclear voices 1 call setup failure 3 call setup failure and being unable to hear each other during a call 1 call setup failure and network outages 4 calls falling to collect 1 can hardly hear anything 1 can hear the voice clearly 1 can not hear clearly what the other person is saying 1 can't hear anything when on phone 1 clarity 12 clarity of voice 5 1 couldn't hear each other's voice 1 couldn't hear other person 1 coundnt hear other person 1 cracked horsey voice 1 cracking sounds 1 cracking voice 2 cracking voice, with a distortion sound in the background 1 crossing of voices 1 cuts 1 cutting 5 cutting network 1 cutting of calls 2 cutting of voices 1 cutting or breaking 1 cutting voice calls 1 delay in connecting 1 delay in setup 1 delayed call setup time 1 delayed call setup time beyond 10 seconds 1 delayed calls 1 delayed voice 1 despite travelling long distance to fetch network it still very weak such that voice is quite a struggle. 1 difficult in network connection 1 disappearing voice 2 distorted 1 distorted speech 1 distorted voice 2 distortion 3 drop calls 6 drop in calls 1 drop in network 5 drop in voice 1 drop voices 1 1 dropped call 1 dropped calls 18 dropped calls and delayed call setup for more than 10 seconds 1 dropped calls and delayed call setup time 1 dropped calls and intermittent breaks in network 1 dropped calls sometimes 1 dropped voice calls 2 dropping calls 1 dropping calls and call setup failure 1 dropping in voice when talking 1 dropping of calls 12 dropping voice 2 dwindling voice 1 dwindling voices 1 echo sound 1 echo sounds 2 echoes sounds 1 echoing 7 echoing voices 1 extremely poor network 1 filtering 1 fraud 1 fraud calls 4 1 fraud calls .. saying to reverse the money which I did not receive 1 fraudulent calls 1 frud calls 1 grinding sound 2 1 hearing other peoples voices besides the person being spoken too 1 horse voice from the other side 1 intermittent breaks and outages 1 interrupted call caused by poor audio 1 interrupted network service 1 interrupted voice calls 1 interruption network problems 1 it buffs and not clear 1 it was cutting frequently 1 it was not clear 1 it's not normal clear and its cut off before you hear the person 1 its bumpy voices cant here clearly 1 just not clear 1 kind of breaking 1 lack of clarity 2 let of delivery 1 line not clear 1 loss of voices 1 low voice 1 low voices 2 low volume 1 luck of clarity in the voice when talking to the other respondent 1 minutes are expensive and they deplet fast 1 minutes deplet fast 1 my voice was not heard 2 1 my voice was not heard by the other person 8 network 2 1 network breaking 3 network breaking calls 1 network breaks 1 network challenges 1 network cutting 4 network failure 4 network intermetence or outages 1 network is bad here 1 network issues 1 network not clear 1 network not too clear 1 network operators 2 network outage 10 network outage and delayed call setup time 1 network outage for several days 2 network outages 26 network outages and call setup failure 3 network outages and dropping calls 2 network outages especially airtel network 3 network outages especially during power cuts 1 network problem 8 network problems 1 network problems it's very difficult to hear what the other person is saying 1 network tripping 2 network trips 1 network was cutting 2 no clear network 1 no clear voices 2 no network 2 no network here 1 no problem 1 no proper network around 1 no voice 2 no voice clarity 1 noise 25 1 noise making calls 1 noise making voices 1 noise making whilst calling 2 noise problem 1 noise voice 1 noisy 1 noisy like radio 1 1 not audible 4 1 1 not being able to hear each other with the other person 1 not being clear 1 not being clear on other side 1 not being clearly heard 1 not clear 74 1 1 1 not clear because of bad network 1 not clear because of poor network 1 not clear calls 1 not clear late delivery 1 not clear sometimes 2 not clear sound 13 not clear voice 4 not clear voice calls at times 1 not clear voice just and at times a strange sound 1 not clear voice projectuon 1 not clear voices 1 not clear voices hear waves a lot 1 not clear when talking 2 not getting what the other person says 1 not hearing what the other person is saying 1 not to clear 1 not too clear 2 not too clear in the evening 1 not too clear sometimes 2 not very clear 4 not very clear and dropping 1 not very clear at times 1 not very clear voices as you talk 1 not very clear, distortion 1 not very much loud 1 1 1 poor Mtn network 1 poor audio 8 poor audio clarity 1 poor audio quality 2 poor calls voice clarity 2 poor clarit 1 poor clarity 13 1 poor clarity but not a common case 1 poor clarity in voice calls 1 poor clarity of the voice 1 poor clarity of voice 1 poor clarity of voice calls 2 poor clarity voice calls 1 poor clarity with voice calls 7 poor connection 1 poor connectivity 4 poor coverage 1 poor network 10 poor on clarity of voice calls 1 poor quality 3 poor quality in voice. 1 poor quality of voice calls 1 poor quality of voice poor network 1 poor reception 1 poor sound 3 poor voice 1 1 poor voice calls 6 poor voice clarity 98 poor voice clarity as there is no good network here 1 poor voice clarity because of poor network 1 poor voice clarity. 1 poor voice connection 5 poor voice due to network 1 poor voice network 1 poor voice projection 5 poor voice projection because of poor or no network 1 poor voice projection due to bad or poor network 1 poor voice projections 1 poor voice quality 6 poor voice reception 4 poor voice transmission 1 port network connectivity 1 1 rebounding voices 1 scrambled voice 5 slow connection 1 some areas have no signal 1 some wired sound pops up just 1 1 sometimes it breaks 1 sometimes network misbehaves due to bad network 1 sometimes not too clear 1 sometimes the voice is not clear 1 sometimes the voices are not clear 1 sometimes voices are not clear, you can not hear properly what someone saying 1 sometimes voices breaks 1 sometimes when talking other person can't hear you. 1 1 strange numbers calling me 1 the delays 1 the network skips sometimes 1 the network trips, sometimes you can't hear anything 1 the network was cutting 3 the network work cuts cuts 1 the other side not getting what am saying 1 the voice is not clear sometimes you can hear anything 1 1 the voice projection is poor 1 there is lateral no network here, it is only found in isolated places and again not always 1 un clear voices on the other end 1 unable to generate calls and dropping calls 1 unavailability of network when trying to make a call 1 uncleae 1 uncleae sometimes 1 unclear 9 1 1 1 unclear and dropped calls 2 unclear and dropped calls sometimes 1 unclear at times 1 unclear audio 1 unclear calls 5 unclear calls , dropped calls 1 unclear calls and dropped calls 1 unclear calls and dropped calls sometimes 1 unclear calls sometimes 2 unclear calls, dropped calls sometimes 1 unclear conversations 1 unclear network 14 unclear or dropped calls 1 unclear reception 1 unclear reception due to bad network 1 unclear sometimes 12 unclear sound 1 unclear sound and breaks in voice 1 unclear voice 20 1 1 unclear voice call 2 unclear voice calls 4 unclear voice calls due to poor network in the area 1 unclear voice conversations 3 unclear voice from the other end 1 unclear voice from the other side 1 unclear voice quality 1 unclear voice reception 10 unclear voice response 1 unclear voices 6 unheard voices 1 unheard voices from the other end 1 unlear calls 1 unlike or dropped calls 1 very low voice 1 very low volume 1 very poor clarity with voice calls 2 very poor voice clarity 1 voice 1 2 2 1 1 voice breaking 5 voice calls are not clear 1 voice calls not being clear sometimes and calls getting cut 1 voice calls not clear 1 voice calls not very clear 1 voice clarify is bad sometimes 1 voice clarity 29 voice clarity at times 1 1 voice clarity, delayed call set up time and dropped calls 1 voice cracking 3 voice crossing 1 voice cutting 4 voice cutting when talking to someone it's just cuts. 1 voice cutting while talking 1 voice distortion 8 voice drop 31 voice drops 1 voice echoing 4 voice echoing and noise making 1 voice echoing from the other side 1 voice feedback 4 voice filtering 1 voice gets disturbed 1 voice interruptions 2 voice interuption 1 1 voice noise 1 voice noise making 1 voice noise making whilst calling 1 voice noises whilst calling 1 1 1 voice not audible 1 voice not audible enough 1 voice not been clear 1 voice not clear 27 voice not clear all the time 1 voice not clear from the other end 1 voice not clear sometimes 2 voice not coming out very clearly 1 voice not too clear 1 voice not very clear 3 voice often not clear 3 voice reception not clear 1 voice sometimes not clear 1 voice sometimes not very clear 1 1 voice tripping 1 voice unclear 1 voice wasn't clear 1 voicen not clear 1 voices bumping not clear 1 1 voices not clea 1 voices not clear 4 voices not clear because of network sometimes 1 voices not clear from the other end 1 voices not clear when there cloud cover 1 voices not very clear 1 was not getting what the other person was saying 1 waves noise 1 waves sometimes its quiet 1 when at the farm network is a problem 1 1 you can not get someone on the end is saying 1 What kind of problem did you experience with VOICE? 0 0 What kind of problem did you experience with DATA? 310 0 10GB bundles are depleted with an hour 1 Active data yet not loading tomuse the internet 1 BUNDLES DEPLETING FAST 1 DATA DEPLETE FAST 1 DATA DEPLETES VERY FAST 1 DATA DEPLETING FAST 2 DATA DEPLETING QUICKLY 1 DATA DEPLETING SO FAST 1 DATA DEPLITING SO FAST 1 DATA FINISHES FAST 6 DATA FINISHING FAST 2 DATA SPEED 4 1 DEPLETION OF DATA AT HIGH SPEED 1 DEPLITION OF DATA WITHOUT USING IT,BECAUSE OF NERTWORK OUTAGES 1 Data bundle depleting fast and also not being able to load on the internet 1 Data finishing fast 1 Data outage at times 1 Depleting fast 1 Drop calls 1 FAST DEPLETING OF DATA 2 FAST DEPLETION OF DATA 1 FAST DEPLITION OF DATA 2 FASTER DEPLETION OF DATA 1 FINISHES FAST 1 Fast depleting 1 Fast depleting of bundles 1 Fast depleting of bundles and internet is slow 1 Finishing fast 3 I couldn't access the Internet 1 I have data but cannot connect to the internet 1 Intermittent outages and slow connectivity 1 It expires before utilizing everything 1 LATE DELIVERY OF SMS 1 NETWORK OUTAGE 1 NETWORK OUTAGE AND DATA DEPLETING FAST 1 NETWORK OUTAGE AND INTERNET NOT TURNING ON 1 NETWORK OUTAGE AND SLOW CONNECTION 1 NETWORK OUTAGES 1 NON INTERMITTENCE 1 Network outage 1 No Data services 1 No internet service 1 Not effective it is very slow 1 POOR CONNECTIVITY 1 POOR NETWORK 5 SLOW IN FAST BROWSING 1 SLOW NETWORK CONNECTIONS 1 Slow access to the internet 1 Slow connectivity 1 Slow or internet connection 1 airtel bandle depletes fast 1 bad connections 1 bad network 1 buffering 1 bundles depleting fast 2 bundles finish fast 1 bundles finishing fast 2 data depleting and not getting a notification 1 data depleting fast 4 data depleting faster 1 data disappeared 1 data finish fast 1 data finishes quickly 1 data finishing fast 3 data finishing fast and expiring 1 data finishing faster 1 data is expensive and it deplets fast 1 data outage, slow internet 1 data speed 2 data very slow when sending and downloading 1 delayed 1 delaying data 1 delaying data connection 1 delaying of data 1 delaying to load 1 delays in picking up materials needed 1 delays in transmitting data 1 delays in transmitting the contents 1 deplete stimulated time 1 depleted 2 1 1 depletes fast 4 depletes quickly 3 depletes too fast 1 1 depleting fast 10 depleting faster 2 depleting quickly 1 depleting too faster 1 depleting very quickly 2 deploying fast 1 diminishing fast 1 expensive 1 1 failing to load videos even with a bundle 1 1 falling to upload 1 fast data bundles depletion 1 fast data depreciating 1 fast depletion of bundles 2 fast depletion of data bundles 9 fast expiring of bundles 1 1 finish fast 12 finished fast 1 finishes fast 7 3 finishing fast 15 finishing faster 1 finishing of data fast 1 gone 1 high billing 1 1 internet is slow 1 it delays when sending. 1 it depletes quickly 1 it finishes fast 1 it is difficult to access internet network 1 late derivery 1 loading data delayed 1 loading too slw 1 loss of network 1 low or no network 1 most times we do not utilize it due to poor network 1 net 1 network 2 1 network coverage 1 network failure 1 network failure problems 1 network is always a problem in the compound 1 network is extremely slow at times 1 network outage 6 network outage sometimes 1 network problem 3 network problems 1 network slow 1 network speed 1 1 no access to internet 1 no internet connection 1 no network 6 no network coverage 1 no network here 1 no network sometimes 2 non 1 not lasting long 1 not working because of poor network 1 poor connection 1 poor internet connection 1 1 purchased but data was not working 1 quick depletion 2 slow 3 slow and doesn't last long 1 slow connection 12 slow connectivity 1 slow in loading 1 slow in network connection 1 slow internet 8 slow internet and fast depletion of data bundles 1 slow internet speed 5 slow internet speed due to network challenges 1 slow loading 1 slow loading pages 1 slow network 2 slow speed 1 slow speed of internet 1 slow,finishes fast 1 slowness 1 1 sometimes network goes 1 take time to activity 1 takes time to respond 1 taking time to download 1 too slow 1 1 very slow data connection 1 very slow internet 1 waiting times to activate 1 weekly bundles depleting in two weeks 1 west of time 1 1 What kind of problem did you experience with DATA? 0 0 What kind of problem did you experience with SMS? 562 0 ##N/A## 1 Can not be delivered on time 1 DATA DEPLETES FAST 1 DATA FINISHES FAST 1 DELAY IN DELIVERY 1 DELAY TO RESPOND 1 DELAYED DELIVERY OF SMS 7 DELAYED DELIVERY TIME 1 DELAYED SENDING 4 DELAYED SMS DELIVERY 8 1 DELIVERING LATE 1 Delay in delivery 1 Delay in receiving sms 2 Delay in receiving sms. 2 Delay to be delivered 1 1 Delayed Messages 1 Delayed delivery 3 Delayed delivery of messages 1 Delayed msg report 1 Delayed sms delivery 1 Delays in delivery 1 Delays in delivery peeriod 1 Delays in delivery period 1 1 FAST DEPLETING OF DATA 1 1 LATE DELIVERLY 1 LATE DELIVERY 3 LATE DELIVERY OF MESSAGES 25 LATE DELIVERY OF SMS 10 LATE SMS DELIVERY 3 LATER DELIVERY OF MESSAGES 1 Late delivery 2 Late delivery OF the sms 1 1 Late delivery of SMS 8 Late delivery of the sms 1 Let delivered 1 Let delivery 7 Let delivery of sms 1 MESSAGE REACH THE RECIPIENT LATE 1 Message taking too long to deliver 1 Messages delaying being delivered 1 Messages not being delivered 1 Mobile money messages delaying or sometimes not even being delivered. 1 NETWORK OUTAGES 1 NO NETWORK 1 NON DELIVERY 1 1 Network Outages 1 Network outages 2 Non-delivery of the sms 1 Not brining delivered 1 Not delivered 1 POOR NETWOK 1 POOR NETWORK 7 POOR QUALITY OF NETWORK 1 RECEIVING SMS FROM SCAMMERS 1 SCAM SMS's 1 SMS NOT DELIVERED 1 SMS bouncing 1 SMS not been sent 1 SMS not being delivered 1 SMS was not delivered 1 Sometimes messages are not delivered 1 TAKING LONG TO DELIVER MESSAGES 1 TOO SLOW TO CONNECT 1 Texts not reaching intended target despite having talk time 1 1 can take even a hole day to reach the other person 1 can take even two days to be received 1 de 1 delay 3 1 1 delay delivery 31 delay delivery. 1 delay in SMS delivery 2 delay in delivery 14 delay in delivery but not a common case 1 delay in messages sent 1 delay in receiving it 1 delay in receiving sms 1 delay in sending 4 delay in sending sms 1 delay of delivery 1 delay of message reaching the sender 1 delay to reach the receiver 2 delayed 34 1 1 delayed SMS 3 delayed SMS delivery 7 delayed SMS to be received 1 delayed and non delivery 1 delayed delivary 1 delayed deliver 1 delayed delivery 29 1 delayed delivery of messages 9 delayed delivery of the messages 1 delayed delivery time 1 1 delayed in reaching intended target 1 delayed message delivary 1 delayed reaching my intended target 1 delayed sending 6 delayed sms 1 delayed sms del 1 delayed sms delivery 18 delayed text message 1 delayed to be delivered 1 delayed to deliver 1 delayed to send 1 delayement in reaching where I am sending 1 delaying 3 1 delaying Reaching 1 delaying in receiving SMS 10 delaying in sending just loading and loading 1 delaying of sending sms 1 delaying to reach the receiver 1 delaying to reach them when someone sends 1 delaying to receive a message can even take a hole day 1 delaying to send sms 1 delayment 4 1 delayment I'm reaching the Intended target 1 delayment in reaching the other person 3 delayment in sms delivery 1 delayment of delivery 1 delays 11 delays I'm delivery time period 1 1 delays in a delivery period 2 delays in delivery period 5 delays in delivery time period for sms 1 delays in notification 1 delays in reaching the other person 3 delays in sending 2 delays in sending out sms 1 delays in sms delivery period 1 delays in time period 1 delays in transmitting sms 1 delays in transmitting the sms 1 delays of a text been sent 1 delays to reach 1 delivered delivery 1 delivery 1 delivery delay 5 delivery delayed 1 delivery slow 1 delivery time took long 1 1 doesn't reach the recipient once the network is very weak 1 doesn't send 1 failing to send sms 1 finished fast 1 fraud 1 1 fraud messages..saying they have received money while it's a lie 1 fraud sms 3 1 hanging without being delivered on time 1 it doesn't go when you send 1 it takes time to be delivered 1 1 late deliveries 1 late delivery 27 late delivery OF the sms 1 late delivery of SMS 1 late delivery of message 3 late delivery of messages 1 late delivery of messages and sometimes not even being delivered at all. 1 late delivery of the sms 1 late derively 1 late message delivery 1 1 late of notification 1 later delivery of message 1 message delivery time 1 message not delivered 1 message refusing the go 1 messages being delivered late 1 messages delaying being delivered 1 1 messages from unknown people 1 messages not delivered on time 1 messages not going 1 network 2 network challenge 1 network delay 1 network delaying to send the message can sometimes take a week 1 network failure 1 no network 2 no network here 1 no problem 1 non-delivery of the messages 1 none delivery 1 not being delivered 1 not being sent 1 not delivered 2 not delivered on time 1 not delivering if message 1 1 1 1 not receiving sms 1 not sent on time 1 1 poor network 1 reaching late to receiver 1 receiving of frauds texts 1 1 slow downloading 1 slow in sending 1 slow sending 1 slow sending of sms 1 slow sending the sms 1 sms delay delivery 4 sms delaying 1 sms fraud 1 1 sometimes delay in delivery 1 sometimes doesn't reach the sender 1 sometimes it delays or bounce back 1 sometimes the message does not come 1 sometimes they don't reach 1 sometimes they dont go or delivered 1 spam messages from Zicta 1 spam messages from service providers 1 take long hours 1 takes time to be delivered 1 takes time to deliver 1 1 taking long to be delivered 1 taking long to deliver 1 taking long to receive 1 taking time to deriver 1 taking time to go through 1 taking time to reach 1 1 taking too long 1 taking too long time to reach the intended party eg the whole day 1 text dropped 1 texts from scammers 2 texts from unknown people 1 the are delayed to be delivered 1 the texts sometimes they not go 1 took a lot of time for responses 1 took time to go and didn't not go at all 1 1 1 voice drop 1 waiting for responses 1 waiting times to receive a feedback 1 was trying to withdraw money but I didn't receive the text that have withdrawn money 1 west of time 1 What kind of problem did you experience with SMS? 0 0 What kind of problem did you experience with LETTER POSTAGE? 15 0 Delays in receiving letters 1 I didn't receive on time 1 Letter taking long to reach the recipients 1 Lost items 1 delay 1 delayed delivery 2 late delivery 2 letter did not reach the recipient 1 no network 1 no problem 1 non 1 slow 1 took longer to receive 1 What kind of problem did you experience with POST BOX? 7 0 Box closed 1 Delays in access the box leading to delays in getting letters 1 Slow delivery of goods 1 delayed delivery 1 late delivery of the parcel 1 no problem 1 non 1 What kind of problem did you experience with TRANSMISSION OF PARCELS? 24 0 Delays in delivery 1 Delays in receiving parcels. 1 I normally use buses and the major problem is the prices 1 It's too expensive 1 Parcel delayed 1 damage of parcel 2 delayed 1 1 delayed, misrepresented 1 delays 1 deleyment 1 late delivery 2 lost 1 lost my parcel along the way but was refunded 1 lost the parcel 2 non 1 parcel damage 1 parcel was not delivered at the right location 1 1 store my parcels 1 theft of the parcel 1 What kind of problem did you experience with MOBILE MONEY? 244 2 1 ALWAYS THE NEAREST AGENTS DO NOT HAVE ENOUGH CASH 1 AVAILABILITY OF CASH SOMETIMES 1 After checking balance it takes time to come 1 After checking the balance let message to come 1 BLOCK 1 BLOCKING OF PIN 1 Delayed transfer of money from one network to another 1 EASY TO BE SCAMMED 1 FEW OUTLETS 1 FLOAT AND CASH UNAVAILABLITY 1 FLOAT AND FUND UNAVAILABLITY 1 FLOAT UNAVAILABILITY 1 FLOAT UNAVAILABLITY 5 Float unavailability and lack of funds 1 I forgot my pin 3 months ago but upto now no help has been given despite lodging a complaint several times 1 I forgot my zam kwacha password 1 I have a problem which has not been resolved upto now despite reporting several times. 1 I sent money to a wrong number 1 I was given a wrong number by the agent when I was withdrawing 1 1 I was robbed by the scammers 1 LACK OF FLOAT 2 1 LIMITED MOBILE MONEY PAY POINTS 1 LOSING MONEY 1 LOSS MONEY IN STRANGE MANNER 1 LOSS OF MONEY 1 Lack of cash 1 Late delivery of messages 1 Let delivery of sms 1 1 Losing money 2 Lost money 8 MESSAGE DELIVERY TAKING LONG 1 MONEY AT PAY POINTS NOT SO AVAILABLE 1 MONEY WENT MISSING 1 MOST AGENTS HAVE NO ENOUGH FLOATS TSERVICE THE COMMUNITY 1 Mobile money messages delaying being delivered sometimes not even being delivered at all 1 Money being stolen 1 1 NERTWORK OUTAGES 1 NETWORK FAILURE 1 NETWORK OUTAGE 1 NETWORK OUTAGE AND UNAVAILABLITY OF PAY POINTS AND FUNDS 1 NETWORK OUTAGES 2 NETWORK OUTTAGES 1 NO FLOAT AND UNAVAILABLITY OF PAY POINTS 1 NOT ENOUGH FLOAT 1 Network problems 1 Network was a challenge 1 No facilities in the area 1 No message notifications for receipt of the money 1 Not bringing the balance 1 1 Not brining the balance after checking 1 PIN BLOCK 1 POOR NETWORK 2 POOR QUALITY OF NETWORK 1 Pin BLOCK 1 Pin been blocked 1 Poor customer service. Over three months my money is still stack in my mobile despite me making follow ups. The system has rejected my pin which I have been using for years. 1 Poor network quality 1 RECEIVED A TEXT FROM SCAMMERS 1 Scammers 1 1 Sim card does show balance of the money in the phone even after replacing the sim card. 1 The mobile money pin was blocked managed to reset it 1 The money was not received and there was no reversal. 1 Theft 1 Theft of money 1 UNAVAILABILITY OF FLOUT 1 UNAVAILABLITY OF CASH 1 UNAVAILABLITY OF ENOUGH PAY POINTS 1 UNAVAILABLITY OF FUNDS AT PAY POINTS 1 UNAVAILABLITY OF MOBILE MONEY AGENTS 1 UNAVAILABLITY OF PAY POINTS 1 UNAVAILABLITY OF PAY POINTS AND FUNDS 16 We have no agents in our area 1 asked to change pin numbers 1 availability cash 1 availability of agents and services 1 availability of cash 1 availability of floats from agents 1 challenge to access my account when my account was deactivated 1 changing of my pin If I haven't transacted in long time 1 checking balance but not showing 1 closure of the account 1 despite sending money into another mobile money it never reflected though deduction was effected 1 difficult to reverse misdirected money 1 disappearance of money 1 failure to transact 1 few agents and in most cases have mo cash and floats 1 few agents in the area 1 float not available 1 fraud 1 got scammed 1 have no cash 1 incase you send money to the wrong person retrieval takes too long 1 internet outage 1 it too far from home 1 lack agents in our area 1 lack of flauts by most agents 1 lack of float 1 lack of outlets 1 1 late delivery of money 2 late delivery of sms 1 less or no float. 1 locked my account for no reason 1 losing money 1 lost money 1 lost money and haven't been recovered 1 lost money in my account. 1 lost money sent to me 1 lost pin number 1 message comes very late 1 misdirected money 1 misdirected money, difficult to reverse 1 misdirection of money 2 missing money 1 mistakenly sent money to another line . and the airtel did nothing about it .they couldn't reverse back the money . 1 money not reflected after transfer 1 money sent to a wrong number not retrieved 1 money stolen 1 money taking long to reflect 3 money was stolen 1 money was withdrawn without my Knowledge. 1 my money was stolen 1 network 1 1 network challenge 1 network failure 4 1 network outage 2 network outages 1 network outtages 1 network problem 1 network problems 1 no float 5 no floats and at times no cash 1 no floats and cash in most cases 1 no floats sometimes 1 no network 1 no network here 1 no network sometimes 1 no outlets 1 no problem 1 no slot 4 no slot or cash 1 no slots 1 non availability of network 1 none 1 1 not able to withdraw whole day due to bad network on mobile money 1 not enough cash 1 not receiving notifications after receiving money 1 pin cold 1 poor network 1 receiving fake messages 1 reversal of funds 1 scammed 3 scammers and no slot 1 scams 1 1 sent money for wrong number 1 sent money to wrong number 1 1 sent to a wrong number 1 service provider locked account 1 shortage money 1 shortage of cash 3 shortage of outlets. poor SERVICES 1 sim was blocked 1 someone sent money but didn't reflect in her account but there it was showing that the money was sent 1 someone sent money but when you go to withdraw the account shows to be blocked 1 sometimes message comes late 1 sometimes service unavailable in some parts of the country and transaction messages not sent 1 sometimes when start the transaction it fails 1 1 system failure 1 texts from scammers 2 texts from scammers and no slot 1 unsolicited calls for sending them money 1 was scammed 3 1 we have to travel long distance to access the service which more costly on our part 1 when checking balance let message to come 1 wrong sending of money 1 wrong transfers 1 wrongly sent money to someone else 1 1 What kind of problem did you experience with MOBILE MONEY? 0 0 0 0 0 0 0 0 If you encounter problems in your usage of the services in Q-93, to which instit 1575 4760 1 ZICTA 21 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 355 3 CCPC 1 4 Bank of Zambia 0 5 Police 9 6 Ministry of Technology and Science 1 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 1179 11 Other, specify 9 -999999999 missing 0 Sysmiss 4760 If you encounter problems in your usage of the services in Q-93, to which instit 310 6025 1 ZICTA 21 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 101 3 CCPC 1 4 Bank of Zambia 0 5 Police 5 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 180 11 Other, specify 2 -999999999 missing 0 Sysmiss 6025 If you encounter problems in your usage of the services in Q-93, to which instit 562 5773 1 ZICTA 14 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 154 3 CCPC 4 4 Bank of Zambia 0 5 Police 6 6 Ministry of Technology and Science 1 7 District Commissioner’s Office 1 8 Ward Councilor 1 9 Parliamentary Constituency Office 0 10 Did not report anywhere 375 11 Other, specify 6 -999999999 missing 0 Sysmiss 5773 If you encounter problems in your usage of the services in Q-93, to which instit 15 6320 1 ZICTA 0 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 4 3 CCPC 0 4 Bank of Zambia 0 5 Police 1 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 10 11 Other, specify 0 -999999999 missing 0 Sysmiss 6320 If you encounter problems in your usage of the services in Q-93, to which instit 7 6328 1 ZICTA 0 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 3 3 CCPC 0 4 Bank of Zambia 0 5 Police 0 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 4 11 Other, specify 0 -999999999 missing 0 Sysmiss 6328 If you encounter problems in your usage of the services in Q-93, to which instit 24 6311 1 ZICTA 1 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 10 3 CCPC 0 4 Bank of Zambia 0 5 Police 2 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 11 11 Other, specify 0 -999999999 missing 0 Sysmiss 6311 If you encounter problems in your usage of the services in Q-93, to which instit 244 6091 1 ZICTA 6 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 134 3 CCPC 1 4 Bank of Zambia 0 5 Police 6 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 89 11 Other, specify 8 -999999999 missing 0 Sysmiss 6091 Have you ever heard of ZICTA 4838 1497 1 Yes 1778 2 No 3060 -999999999 missing 3 Sysmiss 1494 Do you think any of the following falls under ZICTA’s mandate??:Enforcement of Quality of ICT services 1760 4575 0 698 1 1062 -999999999 missing 18 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Voice tariff regulation 1760 4575 0 1025 1 735 -999999999 missing 18 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Data tariff regulation 1758 4577 0 1066 1 692 -999999999 missing 20 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:SMS tariff regulation 1754 4581 0 1037 1 717 -999999999 missing 24 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Complaints Resolutions 1760 4575 0 867 1 893 -999999999 missing 18 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Consumer Protection 1759 4576 0 950 1 809 -999999999 missing 19 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Consumer Awareness 1759 4576 0 991 1 768 -999999999 missing 19 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Cybersecurity 1767 4568 0 691 1 1076 -999999999 missing 11 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Access to ICT services 1759 4576 0 880 1 879 -999999999 missing 19 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Postal regulation 1760 4575 0 1420 1 340 -999999999 missing 18 Sysmiss 4557 Do you think any of the following falls under ZICTA’s mandate??:Courier regulation 1750 4585 0 1474 1 276 -999999999 missing 28 Sysmiss 4557 rate the effectiveness of ZICTA as a regulator in Enforcement of Quality of ICT 1062 5273 1 Excellent 75 2 Very Good 228 3 Good 465 4 Fair 237 5 Poor 57 -999999999 missing 0 Sysmiss 5273 rate the effectiveness of ZICTA as a regulator in Voice tariff regulation 735 5600 1 Excellent 23 2 Very Good 149 3 Good 359 4 Fair 162 5 Poor 42 -999999999 missing 0 Sysmiss 5600 rate the effectiveness of ZICTA as a regulator in Data tariff regulation 692 5643 1 Excellent 19 2 Very Good 119 3 Good 332 4 Fair 173 5 Poor 49 -999999999 missing 0 Sysmiss 5643 rate the effectiveness of ZICTA as a regulator in SMS tariff regulation 717 5618 1 Excellent 29 2 Very Good 133 3 Good 356 4 Fair 167 5 Poor 32 -999999999 missing 0 Sysmiss 5618 rate the effectiveness of ZICTA as a regulator in Complaints Resolutions 893 5442 1 Excellent 30 2 Very Good 139 3 Good 396 4 Fair 258 5 Poor 70 -999999999 missing 0 Sysmiss 5442 rate the effectiveness of ZICTA as a regulator in Consumer Protection 809 5526 1 Excellent 38 2 Very Good 151 3 Good 344 4 Fair 219 5 Poor 57 -999999999 missing 0 Sysmiss 5526 rate the effectiveness of ZICTA as a regulator in Consumer Awareness 768 5567 1 Excellent 36 2 Very Good 155 3 Good 333 4 Fair 202 5 Poor 42 -999999999 missing 0 Sysmiss 5567 rate the effectiveness of ZICTA as a regulator in Access to ICT services 1076 5259 1 Excellent 64 2 Very Good 203 3 Good 495 4 Fair 256 5 Poor 58 -999999999 missing 0 Sysmiss 5259 rate the effectiveness of ZICTA as a regulator in Cybersecurity Crime 879 5456 1 Excellent 45 2 Very Good 133 3 Good 387 4 Fair 239 5 Poor 75 -999999999 missing 0 Sysmiss 5456 rate the effectiveness of ZICTA as a regulator in Postal regulation 340 5995 1 Excellent 16 2 Very Good 52 3 Good 147 4 Fair 98 5 Poor 27 -999999999 missing 0 Sysmiss 5995 rate the effectiveness of ZICTA as a regulator in Courier regulation 276 6059 1 Excellent 20 2 Very Good 39 3 Good 118 4 Fair 78 5 Poor 21 -999999999 missing 0 Sysmiss 6059 Have you ever contact ZICTA using 7070? 575 5760 1 Yes 91 2 No 484 -999999999 missing 0 Sysmiss 5760 how do you rate your interaction with ZICTA on the 7070 line Customer service 91 6244 1 Excellent 12 2 Very Good 16 3 Good 29 4 Fair 14 5 Poor 20 -999999999 missing 0 Sysmiss 6244 how do you rate your interaction with ZICTA on the 7070 line Complaint resolutio 91 6244 1 Excellent 12 2 Very Good 10 3 Good 32 4 Fair 20 5 Poor 17 -999999999 missing 0 Sysmiss 6244 how do you rate your interaction with ZICTA on the 7070 line Handling time 91 6244 1 Excellent 8 2 Very Good 12 3 Good 34 4 Fair 20 5 Poor 17 -999999999 missing 0 Sysmiss 6244 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 0 2 Very Good 3 3 Good 18 4 Fair 15 5 Poor 3 6 Not Applicable 8 -999999999 missing 0 Sysmiss 6288 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 0 2 Very Good 3 3 Good 18 4 Fair 13 5 Poor 3 6 Not Applicable 10 -999999999 missing 0 Sysmiss 6288 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 1 2 Very Good 1 3 Good 18 4 Fair 13 5 Poor 5 6 Not Applicable 9 -999999999 missing 0 Sysmiss 6288 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 2 2 Very Good 0 3 Good 20 4 Fair 13 5 Poor 4 6 Not Applicable 8 -999999999 missing 0 Sysmiss 6288 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 1 2 Very Good 1 3 Good 14 4 Fair 20 5 Poor 4 6 Not Applicable 7 -999999999 missing 0 Sysmiss 6288 how do you rate your experience with Access to service centres for persons 47 6288 1 Excellent 1 2 Very Good 2 3 Good 13 4 Fair 15 5 Poor 3 6 Not Applicable 13 -999999999 missing 0 Sysmiss 6288 Are you aware of the following services?:Postal services 4834 1501 0 2719 1 2115 -999999999 missing 7 Sysmiss 1494 Are you aware of the following services?:Courier services 4831 1504 0 3052 1 1779 -999999999 missing 10 Sysmiss 1494 Have you ever used any of the postal services offered by Zampost 2114 4221 1 Yes 492 2 No 1622 -999999999 missing 1 Sysmiss 4220 Which postal services have you used in the last 12 months?:Post office box 486 5849 0 315 1 171 -999999999 missing 6 Sysmiss 5843 Which postal services have you used in the last 12 months?:Registered mail 479 5856 0 414 1 65 -999999999 missing 13 Sysmiss 5843 Which postal services have you used in the last 12 months?:Express Mail Service (EMS) 480 5855 0 339 1 141 -999999999 missing 12 Sysmiss 5843 Which postal services have you used in the last 12 months?:Ordinary mail service 478 5857 0 340 1 138 -999999999 missing 14 Sysmiss 5843 Which postal services have you used in the last 12 months?:Stamps 484 5851 0 333 1 151 -999999999 missing 8 Sysmiss 5843 Which postal services have you used in the last 12 months?:Hybrid mail 479 5856 0 468 1 11 -999999999 missing 13 Sysmiss 5843 Which postal services have you used in the last 12 months?:Other, specify 475 5860 0 467 1 8 -999999999 missing 17 Sysmiss 5843 Specify other service you have used in the last 12 months 8 0 Sending money 2 have not sued it in the last 12 months 1 receiving money 1 1 1 sent parcels through post office bus 1 swift cash 1 Rate the services that you accessed from Zampost Post office box 171 6164 1 Excellent 13 2 Very Good 37 3 Good 82 4 Fair 23 5 Poor 16 -999999999 missing 0 Sysmiss 6164 rate the services that you accessed from Zampost Registered mail 65 6270 1 Excellent 6 2 Very Good 14 3 Good 32 4 Fair 10 5 Poor 3 -999999999 missing 0 Sysmiss 6270 rate the services that you accessed from Zampost? Express Mail Service (EMS) 141 6194 1 Excellent 16 2 Very Good 28 3 Good 69 4 Fair 23 5 Poor 5 -999999999 missing 0 Sysmiss 6194 138 6197 1 Excellent 7 2 Very Good 24 3 Good 71 4 Fair 27 5 Poor 9 -999999999 missing 0 Sysmiss 6197 How would you rate the services that you accessed from Zampost? Stamps 151 6184 1 Excellent 10 2 Very Good 31 3 Good 76 4 Fair 26 5 Poor 8 -999999999 missing 0 Sysmiss 6184 rate the services that you accessed from Zampost? Hybrid mail 11 6324 1 Excellent 2 2 Very Good 4 3 Good 4 4 Fair 1 5 Poor 0 -999999999 missing 0 Sysmiss 6324 rate the services that you accessed from Zampost? Post office box 8 6327 1 Excellent 2 2 Very Good 0 3 Good 3 4 Fair 2 5 Poor 1 -999999999 missing 0 Sysmiss 6327 how long did the last letter/parcel take to reach you (in days) 492 5843 -9 365 8.398 22.065 -999999999 missing How long (in minutes) does it take to get to the nearest Zampost Post Office? 2114 4221 0 10000 189.938 674.232 -999999999 missing 1 Have you ever used any courier services? 1779 4556 1 Yes 676 2 No 1103 -999999999 missing 0 Sysmiss 4556 How long (in minutes) does it take to get to the nearest courier office 1779 4556 0 10000 116.011 445.166 -999999999 missing Which courier service providers have you used in the last 12 months, other than:Bus e.g. Power Tools, Mazhandu, and P. Mwansa etc. 667 5668 0 183 1 484 -999999999 missing 9 Sysmiss 5659 Which courier service providers have you used in the last 12 months, other than:Traditional courier e.g. DHL, Fedex, Mercury Couriers etc 648 5687 0 541 1 107 -999999999 missing 28 Sysmiss 5659 Which courier service providers have you used in the last 12 months, other than:Unregistered courier vehicle e.g. car, motorbike 658 5677 0 376 1 282 -999999999 missing 18 Sysmiss 5659 Which courier service providers have you used in the last 12 months, other than:Other, specify 643 5692 0 636 1 7 -999999999 missing 33 Sysmiss 5659 Specify which courier providers you have used in the past 12 months? 7 0 CANOES AND BOATS 1 Rosa bus 1 UBZ bus 1 boat to main land 1 friends 1 friends and family 1 wada jovu 1 Have you ever experienced any of the following in your use of postal or courier:Theft of parcel 667 5668 0 644 1 23 -999999999 missing 9 Sysmiss 5659 Have you ever experienced any of the following in your use of postal or courier:Damage of parcel 668 5667 0 633 1 35 -999999999 missing 8 Sysmiss 5659 Have you ever experienced any of the following in your use of postal or courier:Delay of parcel 675 5660 0 577 1 98 -999999999 missing 1 Sysmiss 5659 Have you ever experienced any of the following in your use of postal or courier:Loss of parcel 669 5666 0 634 1 35 -999999999 missing 7 Sysmiss 5659 If you have experienced any of the issues in Q-116, where did you report:Reported to postal/Courier service provider 145 6190 0 74 1 71 -999999999 missing 0 Sysmiss 6190 If you have experienced any of the issues in Q-116, where did you report:Reported to Police 145 6190 0 132 1 13 -999999999 missing 0 Sysmiss 6190 If you have experienced any of the issues in Q-116, where did you report:Contacted sender of the item 145 6190 0 74 1 71 -999999999 missing 0 Sysmiss 6190 If you have experienced any of the issues in Q-116, where did you report:Contacted supplier of the item 145 6190 0 130 1 15 -999999999 missing 0 Sysmiss 6190 If you have experienced any of the issues in Q-116, where did you report:Report to ZICTA 145 6190 0 143 1 2 -999999999 missing 0 Sysmiss 6190 If you have experienced any of the issues in Q-116, where did you report:Other specify 145 6190 0 129 1 16 -999999999 missing 0 Sysmiss 6190 16 0 DIDN'T REPORT 1 Didn't report anywhere 2 Reported to police 1 did not do anything 1 did not report 1 1 1 didn't know where to go 1 didn't report 1 don't have where to report 1 never reported 1 never reported as there was clear suspect between the transporter and the supplier 1 nowhere 2 reported to a courier company 1 0 0 how would you rate the Zampost services against Timely delivery 1779 4556 1 Excellent 46 2 Very Good 171 3 Good 734 4 Fair 670 5 Poor 158 -999999999 missing 0 Sysmiss 4556 1779 4556 1 Excellent 34 2 Very Good 146 3 Good 757 4 Fair 712 5 Poor 130 -999999999 missing 0 Sysmiss 4556 how would you rate the Zampost services against Complaint resolution 1779 4556 1 Excellent 32 2 Very Good 135 3 Good 709 4 Fair 757 5 Poor 146 -999999999 missing 0 Sysmiss 4556 how would you rate the Zampost services against Handling of the parcels 1779 4556 1 Excellent 57 2 Very Good 148 3 Good 747 4 Fair 693 5 Poor 134 -999999999 missing 0 Sysmiss 4556 how would you rate the Zampost services against Pricing 1779 4556 1 Excellent 47 2 Very Good 123 3 Good 668 4 Fair 797 5 Poor 144 -999999999 missing 0 Sysmiss 4556 how would you rate the courier services again Timely delivery 1779 4556 1 Excellent 99 2 Very Good 194 3 Good 744 4 Fair 617 5 Poor 125 -999999999 missing 0 Sysmiss 4556 how would you rate the courier services again Customer Service? 1779 4556 1 Excellent 51 2 Very Good 181 3 Good 794 4 Fair 634 5 Poor 119 -999999999 missing 0 Sysmiss 4556 how would you rate the courier services again Complaint Resolution 1778 4557 1 Excellent 43 2 Very Good 148 3 Good 733 4 Fair 709 5 Poor 145 -999999999 missing 1 Sysmiss 4556 how would you rate the courier services again Handling of the parcels 1779 4556 1 Excellent 50 2 Very Good 189 3 Good 798 4 Fair 629 5 Poor 113 -999999999 missing 0 Sysmiss 4556 how would you rate the courier services against pricing 1779 4556 1 Excellent 36 2 Very Good 140 3 Good 651 4 Fair 780 5 Poor 172 -999999999 missing 0 Sysmiss 4556 If you have not used postal or courier services before, why is this so?:Nothing to send or receive 2409 3926 0 739 1 1670 -999999999 missing 36 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:No access to providers of Postal and Courier Services 2367 3968 0 1964 1 403 -999999999 missing 78 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:Prefer to transport items myself 2370 3965 0 2059 1 311 -999999999 missing 75 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:Prefer to use people that are traveling to parcel’s destination 2371 3964 0 2026 1 345 -999999999 missing 74 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:I do not trust postal and courier service 2361 3974 0 2319 1 42 -999999999 missing 84 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:There is no recourse in case anything happens to my parcel 2362 3973 0 2340 1 22 -999999999 missing 83 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:Items take too long when postal and courier services are used 2363 3972 0 2337 1 26 -999999999 missing 82 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:Goods are not well handled 2364 3971 0 2328 1 36 -999999999 missing 81 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:They are too expensive 2357 3978 0 2262 1 95 -999999999 missing 88 Sysmiss 3890 If you have not used postal or courier services before, why is this so?:Other, specify 2327 4008 0 2248 1 79 -999999999 missing 118 Sysmiss 3890 Specify why this is so? 79 0 Don't know 1 I HAVE NO ONE TO SEND TO 1 I completely don't know about them 1 I completely don't know anything about them 1 I don't about such services 1 1 1 I don't know about it 1 I don't know about them 2 I don't know any of them 1 I don't know it 1 I don't know them 2 I don't know them. 1 I dont know about the postal services 1 NOT AWARE OF THESE SERVICES 1 TOO OLD 1 This person is not aware hence he has not even used it. Question not applicable. 1 communicate on phone 1 completely unaware of the services 1 1 1 doesn't know anything 1 doesn't know how it works 1 doesn't know it 1 don't have 1 don't know 3 don't know about it 6 don't know the institutions 1 has never used or heard of them 1 have no idea how it operates 1 have not heard about the two institutions 1 have not just used it 1 i don't know what that is. 1 it's my first time am hearing about such services 1 l don't use 1 1 1 never heard 10 never heard about it 1 never heard about such services 2 1 1 no family in town or far away placws 1 no idea 2 not aware of it 2 not aware of services 1 not aware of the institution 1 not aware of the institutions 7 private transport 2 she has never heard of it and used it before 1 where I stay here is very far to the post office or town. 1 Specify why this is so? 0 0 Are you aware of the existence of any digital financial service(s) currently 4839 1496 1 Yes 4067 2 No 772 -999999999 missing 2 Sysmiss 1494 Do you have any of the following accounts?:Bank account 4775 1560 0 4011 1 764 -999999999 missing 66 Sysmiss 1494 Do you have any of the following accounts?:Mobile money account 4826 1509 0 1672 1 3154 -999999999 missing 15 Sysmiss 1494 Do you have any of the following accounts?:Electronic wallet 4756 1579 0 4553 1 203 -999999999 missing 85 Sysmiss 1494 What financial products are you currently using?:Commercial bank account (Savings, Current, Fixed deposite etc.) 4813 1522 0 4092 1 721 -999999999 missing 28 Sysmiss 1494 What financial products are you currently using?:Micro financial account (Bayport etc.) 4792 1543 0 4744 1 48 -999999999 missing 49 Sysmiss 1494 What financial products are you currently using?:Saving and credit institutions (Natsave, Building Society etc.) 4792 1543 0 4720 1 72 -999999999 missing 49 Sysmiss 1494 What financial products are you currently using?:Electronic wallet 4788 1547 0 4632 1 156 -999999999 missing 53 Sysmiss 1494 What financial products are you currently using?:Mobile money account 4830 1505 0 1930 1 2900 -999999999 missing 11 Sysmiss 1494 What financial products are you currently using?:Money lending 4794 1541 0 4746 1 48 -999999999 missing 47 Sysmiss 1494 What financial products are you currently using?:Village banking 4800 1535 0 4570 1 230 -999999999 missing 41 Sysmiss 1494 What financial products are you currently using?:Chilimba 4794 1541 0 4646 1 148 -999999999 missing 47 Sysmiss 1494 What financial products are you currently using?:Kaloba 4791 1544 0 4762 1 29 -999999999 missing 50 Sysmiss 1494 What financial products are you currently using?:Other, specify 4726 1609 0 4713 1 13 -999999999 missing 115 Sysmiss 1494 Specify what other products you are currently using? 13 0 The person on Q123 indicated that she has a mobile money account but pops up again on Q123s 1 UBA Rock finance 1 XAPIT ACCOUNT 1 Zanga zikwane 1 children bring the money in cash form 1 fnb 1 have no phone 1 just have simcard and uses wife's phone to transact 1 not applicable 1 other people mobile accounts 1 prefer airtel money 1 prefer to keep the money in the horse 1 silc 1 Specify what other products you are currently using? 0 0 How easy is it for you to access these services? 721 5614 1 Very easy 247 2 Easy 399 3 Not sure 21 4 Difficult 40 5 Very difficult 14 -999999999 missing 0 Sysmiss 5614 How easy is it for you to access these services? 48 6287 1 Very easy 22 2 Easy 17 3 Not sure 2 4 Difficult 7 5 Very difficult 0 -999999999 missing 0 Sysmiss 6287 How easy is it for you to access these services? 72 6263 1 Very easy 23 2 Easy 40 3 Not sure 1 4 Difficult 7 5 Very difficult 1 -999999999 missing 0 Sysmiss 6263 How easy is it for you to access these services? 156 6179 1 Very easy 60 2 Easy 90 3 Not sure 1 4 Difficult 5 5 Very difficult 0 -999999999 missing 0 Sysmiss 6179 How easy is it for you to access these services? 2900 3435 1 Very easy 1183 2 Easy 1443 3 Not sure 60 4 Difficult 174 5 Very difficult 40 -999999999 missing 0 Sysmiss 3435 How easy is it for you to access these services? 48 6287 1 Very easy 13 2 Easy 31 3 Not sure 2 4 Difficult 2 5 Very difficult 0 -999999999 missing 0 Sysmiss 6287 How easy is it for you to access these services? 230 6105 1 Very easy 96 2 Easy 126 3 Not sure 3 4 Difficult 5 5 Very difficult 0 -999999999 missing 0 Sysmiss 6105 How easy is it for you to access these services? 148 6187 1 Very easy 48 2 Easy 94 3 Not sure 3 4 Difficult 3 5 Very difficult 0 -999999999 missing 0 Sysmiss 6187 How easy is it for you to access these services? 29 6306 1 Very easy 3 2 Easy 21 3 Not sure 1 4 Difficult 4 5 Very difficult 0 -999999999 missing 0 Sysmiss 6306 How easy is it for you to access these services? 13 6322 1 Very easy 3 2 Easy 4 3 Not sure 2 4 Difficult 3 5 Very difficult 1 -999999999 missing 0 Sysmiss 6322 What financial products are you open to using in the future?:Commercial bank account (Savings, Current, Fixed deposite etc.) 4048 2287 0 2974 1 1074 -999999999 missing 793 Sysmiss 1494 What financial products are you open to using in the future?:Micro financial account (Bayport etc.) 4669 1666 0 4439 1 230 -999999999 missing 172 Sysmiss 1494 What financial products are you open to using in the future?:Saving and credit institutions (Natsave, Building Society etc.) 4653 1682 0 4208 1 445 -999999999 missing 188 Sysmiss 1494 What financial products are you open to using in the future?:Electronic wallet 4547 1788 0 4311 1 236 -999999999 missing 294 Sysmiss 1494 What financial products are you open to using in the future?:Money lending 1892 4443 0 1806 1 86 -999999999 missing 2949 Sysmiss 1494 What financial products are you open to using in the future?:Village banking 4679 1656 0 3854 1 825 -999999999 missing 162 Sysmiss 1494 What financial products are you open to using in the future?:Chilimba 4498 1837 0 3944 1 554 -999999999 missing 343 Sysmiss 1494 What financial products are you open to using in the future?:Kaloba 4551 1784 0 4446 1 105 -999999999 missing 290 Sysmiss 1494 What financial products are you open to using in the future?:Other, specify 4627 1708 0 4507 1 120 -999999999 missing 214 Sysmiss 1494 specify what other financial products you are open to using in the future? 120 0 Absa 1 Airtel money 1 FNB 1 I don't intend to open any 1 I have already 1 I trust mobile money accounts more than any other 1 I want to open mobile money account 1 It's easy 1 LACK OF INTEREST 1 MOBILE MONEY 1 MOBILE MONEY ACCOUNT 16 MONEY LENDING 1 Mobile money 1 Mobile money account 9 No 1 OPENING MOBILE MONEY ACCOUNT 1 SAVINGS GROUP 1 ZAMTEL MOBILE MONEY ACCOUNT 1 ZANACO 2 1 access bank 1 airtel money 2 am okay with mobile money services 1 atlas mara 2 1 fnb ewallet 1 just maintain mobile money 1 katemba 1 1 mobile banking 5 mobile money 31 1 1 mobile money account 17 mtn mobile money 1 no enough funds to start saving in the future 1 no plans to open an account 1 none 4 other mobile other than airtel 1 too old 1 zanaco 1 Is any of your accounts enabled for the following digital financial services?:Mobile App 759 5576 0 378 1 381 -999999999 missing 5 Sysmiss 5571 Is any of your accounts enabled for the following digital financial services?:Online/Internet banking 757 5578 0 504 1 253 -999999999 missing 7 Sysmiss 5571 Is any of your accounts enabled for the following digital financial services?:WhatsApp Account 748 5587 0 602 1 146 -999999999 missing 16 Sysmiss 5571 Is any of your accounts enabled for the following digital financial services?:USSD 763 5572 0 321 1 442 -999999999 missing 1 Sysmiss 5571 Have you ever transacted using digital financial service(s)? 4837 1498 1 Yes 3206 2 No 1631 -999999999 missing 4 Sysmiss 1494 Why have you not ever used any of the digital financial services on the market?:Preference to transact with cash 1573 4762 0 1119 1 454 -999999999 missing 58 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Not trustworthy 1555 4780 0 1519 1 36 -999999999 missing 76 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Feel insecure 1553 4782 0 1510 1 43 -999999999 missing 78 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Scams 1554 4781 0 1496 1 58 -999999999 missing 77 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Phobia of technology 1557 4778 0 1483 1 74 -999999999 missing 74 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Have no money 1597 4738 0 784 1 813 -999999999 missing 34 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Unreliable services 1549 4786 0 1526 1 23 -999999999 missing 82 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Not registered 1592 4743 0 750 1 842 -999999999 missing 39 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:High transaction costs 1549 4786 0 1518 1 31 -999999999 missing 82 Sysmiss 4704 1568 4767 0 1388 1 180 -999999999 missing 63 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Lack of knowledge of the services 1570 4765 0 1213 1 357 -999999999 missing 61 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:I have to ask for permission from my Spouse/Parents 1569 4766 0 1557 1 12 -999999999 missing 62 Sysmiss 4704 Why have you not ever used any of the digital financial services on the market?:Other, specify 1555 4780 0 1518 1 37 -999999999 missing 76 Sysmiss 4704 Specify why you have not used any of the digital finacial services on the market 37 0 DOESNT HAVE MOBILE PHONE 1 1 1 I don't have a device to use 1 I don't know how to read and write 1 I don't know how to transact 1 I don't know how to use them 1 I don't know how you use them 1 I have no sim card 1 I opened an but am yet to use it 1 I opened my account few days ago 1 1 I've not yet decided to open a mobile money account 1 Just activated the account and hasn't used it yet 1 NO DEVICE FOR ACCESSING DIGITAL FINANCIAL SERVICES 1 Services not available here 1 children bring cash for her upkeep 1 distance 1 do not have where to send 1 don't have the phone 1 has no phone 1 1 has no sim card or phone 1 interested in village banking 1 mental illness 1 my granddaughter does that for me each time I receive remittances 1 no access 1 no booths in the area 1 no interest 1 no network in the area 1 no phone 1 no sim card no phone to use. 1 not registered 1 now I don't have a phone and sim card. 1 poor network 1 she doesn't have a phone 1 she is blind 1 Specify why you have not used any of the digital finacial services on the market 0 0 What is the main reason you have never used any of the digital financial service 1625 4710 1 Preference to transact with cash 309 2 Not trustworthy 11 3 Feel insecure 10 4 Scams 11 5 Phobia of technology 12 6 Have no money 503 7 Unreliable services 4 8 Not registered 496 9 High transaction costs 3 10 69 11 Lack of knowledge of the services 166 12 I have to ask for permission from my Spouse/Parents 4 13 Other, specify 27 -999999999 missing 6 Sysmiss 4704 Specify the main reason you have never used any of the financial services 27 0 As specified on Q128S 1 1 I didn't have money 1 I don't have a device to use 1 I don't have a phone and sim card 1 NO DEVICE FOR ACCESSING DIGITAL FINANCIAL SERVICES 1 Reading and writing is a main reason 1 1 TOO OLD AND DOESN'T HAVE A PHONE 1 children bring cash and food stuff together with Groceries 1 has no phone 1 1 lack of knowledge 1 mental illness 1 network problem 2 no access 1 no booths in the area 1 no knowledge of ict 1 no network in the area 1 no sim card 1 no sim card or phone 1 not registered 1 old and doesn't have a phone 1 opened an account but am yet to use it 1 poor network 1 she is blind 1 Specify the main reason you have never used any of the financial services 0 0 How did you activate your mobile money account? 2953 3382 1 At SIM registration point 1191 2 Self 378 3 Agent 1321 4 Automatic 9 5 I don't know 17 6 Other, specify 37 -999999999 missing 0 Sysmiss 3382 Specify how you activated your mobile money? 37 0 A FRIEND 1 AN INDIVIDUAL FRIEND 1 An uncle activated it for him 1 Brother 1 It was done by grandson 1 MY FRIEND ACTIVATED IT FOR ME 1 My son opened for me 1 OTHER PEOPLE WITHIN THE COMMUNITY 1 RELATIVE 1 by a friend 1 company activated 1 friend 2 friend helped 1 1 1 it's my wife's sim 1 mother 1 my child did it for her 1 my child did it for me 1 my daughter 1 my daughter activated it for me 1 my friend 1 my grandson 1 my son activated it for me 1 my son registered 1 neighbor 1 nephew didi it for him 1 not applicable 1 older brother helped 1 opened by my granddaughter 1 relative 1 relatives 1 son 1 son intown did it for him 1 was activated by the inlaw 1 was already registered under some one's name- my mother 1 Which digital financial service(s) have you used before?:Airtel Money 3209 3126 0 557 1 2652 -999999999 missing 16 Sysmiss 3110 Which digital financial service(s) have you used before?:MTN Money 3158 3177 0 1380 1 1778 -999999999 missing 67 Sysmiss 3110 Which digital financial service(s) have you used before?:Zamtel Kwacha 3122 3213 0 2736 1 386 -999999999 missing 103 Sysmiss 3110 Which digital financial service(s) have you used before?:Fuel cards 3102 3233 0 3090 1 12 -999999999 missing 123 Sysmiss 3110 Which digital financial service(s) have you used before?:Broad Pay 3104 3231 0 3100 1 4 -999999999 missing 121 Sysmiss 3110 Which digital financial service(s) have you used before?:543 Konse konse 3109 3226 0 3063 1 46 -999999999 missing 116 Sysmiss 3110 Which digital financial service(s) have you used before?:Kazang (spagris) 3106 3229 0 2962 1 144 -999999999 missing 119 Sysmiss 3110 Which digital financial service(s) have you used before?:FNB e_Wallet 3109 3226 0 2956 1 153 -999999999 missing 116 Sysmiss 3110 Which digital financial service(s) have you used before?:Cash send (Absa) 3108 3227 0 3073 1 35 -999999999 missing 117 Sysmiss 3110 Which digital financial service(s) have you used before?:Stanbic IM Voucher 3103 3232 0 3089 1 14 -999999999 missing 122 Sysmiss 3110 Which digital financial service(s) have you used before?:Payments cards (Debit, Credit, e-Voucher etc) 3115 3220 0 3016 1 99 -999999999 missing 110 Sysmiss 3110 Which digital financial service(s) have you used before?:Zoona 3113 3222 0 2763 1 350 -999999999 missing 112 Sysmiss 3110 Which digital financial service(s) have you used before?:Xapit 3109 3226 0 2837 1 272 -999999999 missing 116 Sysmiss 3110 Which digital financial service(s) have you used before?:Swift Cash 3109 3226 0 3052 1 57 -999999999 missing 116 Sysmiss 3110 Which digital financial service(s) have you used before?:Shoprite money transfer 3106 3229 0 3049 1 57 -999999999 missing 119 Sysmiss 3110 Which digital financial service(s) have you used before?:World remit 3104 3231 0 3094 1 10 -999999999 missing 121 Sysmiss 3110 Which digital financial service(s) have you used before?:Western Union 3111 3224 0 3021 1 90 -999999999 missing 114 Sysmiss 3110 Which digital financial service(s) have you used before?:MoneyGram 3113 3222 0 3092 1 21 -999999999 missing 112 Sysmiss 3110 Which digital financial service(s) have you used before?:Mukuru 3107 3228 0 3090 1 17 -999999999 missing 118 Sysmiss 3110 Which digital financial service(s) have you used before?:Other, specify 3068 3267 0 3066 1 2 -999999999 missing 157 Sysmiss 3110 Specify which digital finacial service(s) you have used before? 2 0 Atlas mara 1 Tenga 1 Which digital financial service do use frequently ? 3192 3143 1 Airtel Money 2185 2 MTN Money 829 3 Zamtel Kwacha 136 4 Fuel cards 0 5 Broad Pay 0 6 543 Konse konse 0 7 Kazang (spagris) 2 8 FNB e_Wallet 5 9 Cash send (Absa) 1 10 Stanbic IM Voucher 1 11 Payments cards (Debit, Credit, e-Voucher etc) 10 12 Zoona 0 13 Xapit 22 14 Swift Cash 0 15 Shoprite money transfer 0 16 World remit 0 17 Western Union 1 18 MoneyGram 0 19 Mukuru 0 20 Other, specify 0 -999999999 missing 0 Sysmiss 3143 Specify which financial service you use frequently? 0 0 Do you have any preferred digital financial service provider? 4837 1498 1 Yes 1721 2 No 3116 -999999999 missing 4 Sysmiss 1494 Which digital financial service is your most preferred ? 1721 4614 1 Airtel Money 1174 2 MTN Money 422 3 Zamtel Kwacha 92 4 Fuel cards 0 5 Broad Pay 0 6 543 Konse konse 0 7 Kazang (spagris) 2 8 FNB e_Wallet 7 9 Cash send (Absa) 0 10 Stanbic IM Voucher 0 11 Payments cards (Debit, Credit, e-Voucher etc) 2 12 Zoona 1 13 Xapit 19 14 Swift Cash 0 15 Shoprite money transfer 0 16 World remit 0 17 Western Union 0 18 MoneyGram 0 19 Mukuru 0 20 Other, specify 2 -999999999 missing 0 Sysmiss 4614 Specify which service is your most preferred? 2 0 none 1 unifi 1 Give the main reason for your preference. 1721 Give the main reason for your preference. 0 0 would you consider opening a bank account, from your experience 2406 3929 1 Yes 1829 2 No 577 -999999999 missing 0 Sysmiss 3929 If NO in Q-136, why? 577 0 140 1 2 1 ALREADY HAVE BANK ACCOUNT 1 Airtel mobile money account is enough for me looking at my income 1 BANK ACCOUNT SERVICES ARE TOO FAR 1 BANKS ARE EXPENSIVE AND HAVE NO MONEY TO OPEN BANK ACCOUNT 1 BANKS ARE TOO EXPENSIVE 2 BANKS ARE TOO EXPENSIVE AND ARE TOO FAR 1 BANKS ARE TOO FAR 3 BANKS ARE TOO FAR AND VERY EXPENSIVE TO OPEN BANK ACCOUNTS 1 BANKS TOO EXPENSIVE 4 BANKS TOO EXPENSIVE AND VERY FAR 1 BANKS TOO FAR 2 BANKS TOO FAR AND HAVE NO MONEY TO OPEN AN ACCOUNT 1 BANKS TOO TOO FAR 1 Banks are far 1 Banks very far 1 1 CAN NOT MANAGE BECAUSE OF LONG DISTANCES TO WHERE BANKS ARE FOUND 1 COMFORTABLE USING MOBILE MONEY 1 COMFORTABLE USING MOBILE MONEY ACCOUNT 6 COMFORTABLE WITH A MOBILE MONEY ACCOUNT 1 COMFORTABLE WITH MOBILE MONEY ACCOUNT 4 COMFORTABLE WITH THE SERVICES I USE CURRENTLY 1 COMFORTABLE WITH THE SERVICES I'M CURRENTLY USING 1 CONSIDERED NOT A NECESSITY 1 CONTENT HAVING A MOBILE MONEY ACCOUNT 1 CONTENT WITH MOBILE MONEY ACCOUNT 1 Charges are too high 1 Comfortable with mobile money 1 Content with Mobile money 1 Content with mobile money account. 1 DO NOT HAVE MONEY TO SAVE 1 DON'T HAVE ANY USE TO HAVE ONE 1 DON'T HAVE ENOUGH MONEY TO OPEN AN ACCOUNT 3 DON'T HAVE MONEY TO OPEN AN ACCOUNT 1 DON'T HAVE MONEY TO OPEN BANK ACCOUNT 1 DON'T HAVE MONEY TO OPEN BANK ACCOUNTS 1 DON'T HAVE THE MONEY TO DO THAT 1 DONT HAVE ENOUGH MONEY 1 DONT HAVE FUNDS 1 DONT MONEY TO PUT IN THE BANK 1 DONT NEED IT 1 Easy to use 1 Employ e-collectors 1 Expensive 3 Expensive. 1 FINANCIALLY NOT ABLE 1 FINANCIALLY NOT CAPABLE 2 FINANCIALLY NOT CAPABLE OF OPENING A BANK ACCOUNT 1 Financial challenge 1 Financial challenges 3 Financial contraints 1 HAPPY WITH HAVING A MOBILE MONEY ACCOUNT 2 HAS NIO NEED FOR A BANK ACCOUNT 1 HAVE NO INTEREST BECAUSE BANKS ARE TOO FAR 1 HAVE NO MONEY 1 HAVE NO NEED FOR A BANK ACCOUNT 1 Have no capacity 1 He doesn't have rough 1 I 5already have a bank account 1 I DONT HAVE A SOURCE OF INCOME 1 I HAVE NO MONEY 1 I PREFER MOBILE MONEY 1 I PREFER TRANSACTING WITH CASH 1 I already have a bank account 1 I already have one 2 1 I am in the village is don't need it 1 1 I am old 1 1 I am too old to have a bank account 1 I can't afford banking fees and processes 1 1 3 2 2 1 1 I do not have enough funds to save 4 I do not have money to put or manage the account 1 1 1 I don't have enough money 3 I don't have enough money to deposit in both mobile money and bank account 1 I don't have money 3 I don't have money to put in the bank 1 I don't have money to save 1 I don't know 2 I don't know how to write. 1 I don't like doing a lot of things 1 1 I don't work 2 I find technology to be difficult to use 1 I get all I need from mobile money 1 1 1 I have already a bank account 1 I have already have account 1 1 I have never considered it 1 I have never thought of it 1 1 I have no money 1 I have no money to deposit In the account 1 I have no resources to of opening a bank account 1 I have no use 1 I have no use for a bank account 1 I have too little money 1 I like Mobile money account 1 I'm ok with the ones I'm using 1 I'm old 1 I'm too old 1 Inadequate Money 1 1 It's too expensive 1 Its expensive to open a bank account 1 LACK OF FINANCES 1 LIMITED CAPITAL 1 LONG DISTANCES TO THE BANKS 1 1 Mobile money it's enough for me 1 Mobile money services are easily accessible almost anywhere you go unlike banks 1 My income is too small to save in a bank account 1 NO BANK NEAR BY 1 NO BANKS 1 NO BANKS IN THE AREA 1 NO EMPLOYMENT 1 NO FINANCES TO OPEN ONE 1 NO MONEY 35 NO MONEY FOR OPENING ACCOUNT 1 NO MONEY TO BANK 1 NO MONEY TO SAVE 2 NO MONEY TO TRANSACT 1 NO NEED FOR AN ACOUNT WITH THE PRESENCE OF MOBILE MONEY 1 NO NEED FOR IT 1 NO NEED TO 1 NO USE FOR IT 1 NOT A GOOD, FINE WITH USING A MOBILE MONEY ACCOUNT 1 NOT A NECESSITY 1 NOT A NECESSITY TO ONESELF 1 NOT CAPABLE OF HAVING A BANK ACCOUNT BECAUSE OF LACK OF FINANCES 1 NOT FINANCIALLY CABLE 1 NOT FINANCIALLY CABLE TO OPEN A BANK ACCOUNT 1 NOT FINANCIALLY CAPABLE 10 NOT FINANCIALLY CAPABLE OF OPENING A BANK ACCOUNT 3 NOT NECESSARILY 1 NOT NECESSARY 1 NOT NECESSARY AND BANKS ARE TOO FAR 1 NOT NECESSARY BECAUSE OF THE AVAILABILITY OF MOBILE MONEY SERVICES 1 No Banking Services in the area 1 1 No MONEY 1 No Money 7 No access to facility 3 1 No enough money to maintain the account 1 No facility nearby 2 No facility to the area 1 No financial strength 1 No money 4 No money to manage the account 1 No nearby facility 1 Not easy to access money and banks not available in my area 1 Not having enough money to bank 1 Not interested 1 Not trusted 1 Nothing 1 RESPONDENT SAYS THEY NO INTEREST 1 RESPONDENT THINKS SHE DOES NOT HAVE ENOUGH MONEY TO BE USED IN BANKS 1 Re,liable 1 SERVICES TOO FAR 2 SERVICES TOO FAR FROM HERE 1 So that even at the bank I have 1 THEY SERVICES ARE VERY POOR. 1 TOO FAR FROM THESE SERVICES 2 TOO FAR TO ACCESS THESE SERVICES 1 TOO ILLITERATE TO DO THESE SERVICES 1 TOO OLD 1 TOO OLD TO OPEN 2 TOO OLD TO OPEN A BANK ACCOUNT 1 TOO OLD TO USE AND DISTANCE IS TOO FAR FROM THESE SERVICES 1 1 The mobile money account I have is enough 1 Too expensive 1 Too old to open an account 1 Very Expensive 4 We don't have any bank in our area 1 airtel money is convenient 1 airtel money is enough don't need another account 1 airtel money is fine 1 already have 1 am already in village bank 1 am comfortable with mobile account 1 1 1 am okay with mobile money account 1 am okay with the mobile money account 1 am old enough to open an account 1 am too old 1 am too old for bank account 1 am too old to open an account 1 bank are far 1 bank chargers are too expensive 1 bank charges are expensive 1 bank is very far 1 banks are far 1 banks are for people in town with money 1 banks are too far 3 banks are very far 2 banks charge alot of money for services and book balance is too much 1 banks have long process 1 banks need a lot of money for book balance 1 1 because I didn't money to save 1 1 because I do not have enough funds 1 because of the charges 1 because of the charges being too high 1 because of the long process before you acess the money 1 cant manage to pay bank charges 1 charges are too high 5 comfortable with current mobile money account 1 comfortable with mobile money 1 comfortable with mobile money accou 1 comfortable with the services provided 1 content with airtel money 1 1 cost of bank charges are high for a poor person like me 1 cost of deducting money is too high 1 costs are high 1 costs are too much 1 difficult to access banks 1 1 do not need one 1 1 don't have enough money 1 don't have money 9 due to religious beliefs 1 financial challenges 4 fine with mobile 1 have no money 3 he already have a bank account 1 he already have an account with ZANACO 1 high bank fees 1 high bank rates 1 high rates 1 his too old to open up an account 1 i don't know how to read 1 i don't trust anyone 1 i don't trust the bank 1 i have no idea 1 i have no interest 1 i have no use for un account 1 1 i think it's a long process 1 i would not be able to use plus i hear it's expensive 1 it is too expensive I cannot manage opening one 1 it's easy to access 1 it's the same 1 it's the same as airtel money 1 its complicated 1 its expensive 4 its far 1 its same as mobile money 1 j No money 1 1 lack of SERVICES 1 lack of money 3 lack of money to deposit into the bank account 6 less money which can only be able to be deposited in mobile money 1 maintenance costs are too high 1 mobile account is enough 1 mobile is easy to access 1 mobile is efficient 1 mobile is everywhere 3 mobile is good enough 1 mobile is ok 1 mobile is simply the best 1 mobile is the best for me 1 mobile is very reliable 1 mobile mobile is the best.. 1 1 1 mobile money account which I have is enough 1 mobile money always available 1 mobile money are the best 1 mobile money is always available 2 mobile money is best for me.. 1 mobile money is easily accessible 1 mobile money is easy and safe 1 mobile money is easy to access 2 mobile money is easy to manage 1 mobile money is easy to use 1 mobile money is efficient 1 mobile money is enough 3 mobile money is enough for me 1 mobile money is flexible to use 1 mobile money is good 1 mobile money is near 1 mobile money is quicker and efficient 1 mobile money services are efficient 1 mobile money transactions is effective 1 mobile money works well for me 1 mobile money works well for me. 1 more expensive than mobile money account 1 no Service providers 1 no access to SERVICES 1 no access to banks 1 no access to the branch 1 no bank near 1 no banks here 1 no banks here, I've to walk long distance to find the near by bank, 1 no banks in the area 1 no banks near by 1 1 no enough money 13 1 no financial services 1 no interest 1 1 no money 17 no money no deposit 1 no money to be depositing in the account 1 no money to deposit 1 no money to deposit into the bank 1 no near by banks 1 no near by banks and I'm ok with mobile monies 1 no need 1 1 no need am content mobile money 1 no need as I can keep the money in a phone 1 no need for a bank account 1 no need for bank account 1 no need for us poor people 1 no need just 1 no reason 7 no stable source of income 1 no use for it 1 not enough funds 1 not enough income 1 not enough money 8 not enough money to deposit into the bank account 1 not financially stable 1 not having enough money to bank 1 not having money 2 not interested 7 nothing 2 ok with airtel mobile money 1 ok with mobile money 1 old age 2 old enough to use 1 1 she is blind 1 so expensive 1 the bank fees are high 1 the service charge are high 1 the town is very far 1 there are no banks here 1 there are no banks in the area 1 there are no near banks 1 there is no need 1 they are all the same 1 to expensive 1 1 too aged 1 too high charges compared to mobile money services 1 too many charges 3 too many charging costs 1 too much paper work 1 too old 7 too old to have a bank account 1 too old to open an account 1 too old to open an account now 1 1 used to mobile money 1 using mobile account 1 very Expensive 2 we stay very far the from boma 1 yes if banks are available 1 If NO in Q-136, why? 0 0 On average, how many times/transactions do you perform across the mobile money 3206 3129 0 4000 7.305 84.832 -999999999 missing On average, how many times/transactions do you perform across the mobile money 3206 3129 0 8000 13.721 173.267 -999999999 missing On average, what is the total value of your mobile money transactions in a month 3206 3129 0 80000 755.888 2940.842 -999999999 missing On average, what is the total value of your mobile money transactions in a month 3206 3129 0 150000 1111.559 4164.124 -999999999 missing Which of the following service(s) do you use digital financial services for?:Paying utility bills e.g. electricity, pay TV, water etc 3126 3209 0 2048 1 1078 -999999999 missing 80 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Buying airtime 3160 3175 0 865 1 2295 -999999999 missing 46 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Pay school fees 3065 3270 0 2886 1 179 -999999999 missing 141 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Sending money 3174 3161 0 458 1 2716 -999999999 missing 32 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Receiving money 3195 3140 0 201 1 2994 -999999999 missing 11 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Bank to mobile transactions and vice versa 3118 3217 0 2789 1 329 -999999999 missing 88 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Bank to bank transaction 3117 3218 0 2937 1 180 -999999999 missing 89 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Savings 3143 3192 0 1679 1 1464 -999999999 missing 63 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Loans 3116 3219 0 2933 1 183 -999999999 missing 90 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Foreign Remittance (sending and receiving) 3115 3220 0 3077 1 38 -999999999 missing 91 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Insurance 3117 3218 0 3066 1 51 -999999999 missing 89 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Betting services 3111 3224 0 2987 1 124 -999999999 missing 95 Sysmiss 3129 Which of the following service(s) do you use digital financial services for?:Other, specify 3074 3261 0 3070 1 4 -999999999 missing 132 Sysmiss 3129 Specify which service you use digital financial services for? 4 0 buy basic needs 1 currently no phone but uses others people's 1 taking care of the family 1 1 Would you recommend the use of digital financial services to others? 3206 3129 1 Yes 3146 2 No 60 -999999999 missing 0 Sysmiss 3129 Why would you not recommend the use of the digital financial services to others?:Preference to transact with cash 60 6275 0 38 1 22 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Not trustworthy 60 6275 0 47 1 13 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Security concems 60 6275 0 42 1 18 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Scams 60 6275 0 44 1 16 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Unreliable services 60 6275 0 52 1 8 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:High transaction costs/fees 60 6275 0 51 1 9 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Insufficient float (space) among agents 60 6275 0 58 1 2 -999999999 missing 0 Sysmiss 6275 Why would you not recommend the use of the digital financial services to others?:Other, Specify 60 6275 0 56 1 4 -999999999 missing 0 Sysmiss 6275 Specify you wouldn't recommend the use of digital financial services to others 4 0 Benefits are few 1 DON'T UNDERSTAND IT VERY MUCH 1 Not given loans 1 people might suspect her 1 Have you ever experienced any problem(s) while using digital financial services? 3206 3129 1 Yes 420 2 No 2786 -999999999 missing 0 Sysmiss 3129 Which digital financial service (s) has given you problem(s) before?:Airtel Money 416 5919 0 121 1 295 -999999999 missing 4 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:MTN Money 403 5932 0 243 1 160 -999999999 missing 17 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Zamtel Kwacha 400 5935 0 366 1 34 -999999999 missing 20 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Fuel cards 402 5933 0 401 1 1 -999999999 missing 18 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Broad Pay 400 5935 0 400 -999999999 missing 20 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:543 Konse konse 400 5935 0 400 -999999999 missing 20 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Kazang (spagris) 400 5935 0 395 1 5 -999999999 missing 20 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:FNB e_Wallet 402 5933 0 398 1 4 -999999999 missing 18 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Cash send (Absa) 401 5934 0 400 1 1 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Stanbic IM Voucher 399 5936 0 399 -999999999 missing 21 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Payments cards (Debit, Credit, e-Voucher etc) 402 5933 0 401 1 1 -999999999 missing 18 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Zoona 401 5934 0 395 1 6 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Xapit 401 5934 0 383 1 18 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Swift Cash 401 5934 0 401 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Shoprite money transfer 400 5935 0 399 1 1 -999999999 missing 20 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:World remit 401 5934 0 401 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Western Union 401 5934 0 401 -999999999 missing 19 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:MoneyGram 402 5933 0 402 -999999999 missing 18 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Mukuru 402 5933 0 402 -999999999 missing 18 Sysmiss 5915 Which digital financial service (s) has given you problem(s) before?:Other, specify 399 5936 0 398 1 1 -999999999 missing 21 Sysmiss 5915 Specify which digital service has given you probelm(s) before? 1 0 FNB 1 Which problems did you experience in the course of using digital financial servi:Delayed transmission of funds to intended recipient 12 6323 0 7 1 5 -999999999 missing 2 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Non-receipt of transferred money by the recipient 13 6322 0 9 1 4 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Non-receipt of notification 13 6322 0 11 1 2 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Insufficient float (agent unable to send due to insufficient e-value) 13 6322 0 7 1 6 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Lack of liquidity (agents with insufficient cash) 13 6322 0 10 1 3 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Fraud 13 6322 0 10 1 3 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Scam 14 6321 0 7 1 7 -999999999 missing 0 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Limited access points or agents 13 6322 0 11 1 2 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:System failure 13 6322 0 8 1 5 -999999999 missing 1 Sysmiss 6321 Which problems did you experience in the course of using digital financial servi:Other, specify 13 6322 0 12 1 1 -999999999 missing 1 Sysmiss 6321 Specify which other problems you experienced in the course of using digital 1 0 1 Where did you report the problem(s) you experienced?:Bank of Zambia (BOZ) 405 5930 0 403 1 2 -999999999 missing 15 Sysmiss 5915 Where did you report the problem(s) you experienced?:Zambia Information and Communications Technology Authority (ZICTA) 402 5933 0 392 1 10 -999999999 missing 18 Sysmiss 5915 Where did you report the problem(s) you experienced?:Competition and Consumer Protection Commission (CCPC) 403 5932 0 399 1 4 -999999999 missing 17 Sysmiss 5915 Where did you report the problem(s) you experienced?:Ministry of Technology and Science 405 5930 0 404 1 1 -999999999 missing 15 Sysmiss 5915 Where did you report the problem(s) you experienced?:Service provider (Mobile Money Service Provider or Bank) 412 5923 0 208 1 204 -999999999 missing 8 Sysmiss 5915 Where did you report the problem(s) you experienced?:Agent 409 5926 0 302 1 107 -999999999 missing 11 Sysmiss 5915 Where did you report the problem(s) you experienced?:Police 405 5930 0 385 1 20 -999999999 missing 15 Sysmiss 5915 Where did you report the problem(s) you experienced?:Nowhere (did not report) 411 5924 0 268 1 143 -999999999 missing 9 Sysmiss 5915 Where did you report the problem(s) you experienced?:Other 402 5933 0 399 1 3 -999999999 missing 18 Sysmiss 5915 specify where you reported the problem(s) you experienced? 3 0 my pin was blocked 1 not sure where to report to 1 to the bank 1 Do you know of any institution that regulates digital financial services in Zamb 4837 1498 1 Yes 614 2 No 4223 -999999999 missing 4 Sysmiss 1494 What is the name of the institution which regulates digital financial services 614 0 AIRTEL SERVICE PROVIDERS 1 AIRTEL ZAMBIA 8 1 2 Airtel Money 2 Airtel Zambia 1 Airtel money 2 1 Airtel money/MTN money 1 BANK OF ZAMBIA 15 BANK OF Zambia 1 BOZ 6 Ban of Zambia 1 Bank 1 2 Bank Of Zambia 1 1 Bank of ZAMBIA 6 Bank of Zambia 46 Bank of Zambia(BOZ) 1 Bank of Zqmbia 1 Bank of zambia 16 Credit beareau 1 DEC 2 MINISTRY OF FINANCE 1 MTN 1 MTN Mobile money 1 MTN Money 1 MTN ZAMBIA 2 MTN,AIRTEL AND ZAMTEL 1 Ministry of Finance 1 1 1 1 Mobile Money 1 Mobile money banking 1 POLICE 1 SERVICE PROVIDERS 1 Stanbic Bank 1 ZACTA 1 ZAMBIA POLICE 4 ZCTA 2 ZICTA 162 ZITCA 1 ZRA 1 Zambia Police 1 Zambia national Commercial Bank 1 Zambia national commercial bank 1 Zicta 10 absa, stabinc and atlasmara 1 airtel 11 1 airtel money 5 airtel money service 1 airtel service centre 1 airtel service providers 1 airtel services 1 airtel services CENTRE 1 airtel, mtn 2 airtel, mtn, 1 airtel, mtn,zoona 1 airtime service providers 1 2 bank of ZAMBIA 2 bank of Zambia 28 bank of zambia 36 bayport, zanaco, zoona 1 boz 3 call CENTRE airtel 1 ccpc 1 customer service 1 finca 2 headman 1 mobile money 18 mtn 12 mtn ,airtel 1 mtn ,kasanga ,konsekonse 1 mtn .airtel 1 mtn and airtel money 1 mtn mobile money 4 mtn mobile money, 2 mtn,airtel 2 mtn,zamtel and village bank 1 network service providers 1 network service providers, zicta and zambia police 1 police 2 service providers 10 stanbic, unif,zoona 1 the service providers 1 uba,zanaco 1 1 1 zambia police 4 zambia police and zicta 1 zambial police and these network services providers 1 1 zamtel kwacha 1 zamtel, chilimba 1 zamtel, mtn 1 zanaco 4 zanaco, finca 1 zanaco, finca,unify 1 zanaco, zamtel, mtn 1 zanaco, zamtel, zoona 1 zicta 105 zoona 1 zoona, finca 1 1 Are you aware of any channels of redress for complaints related to digital finan 4837 1498 1 Yes 659 2 No 4178 -999999999 missing 4 Sysmiss 1494 Who is the first contact for complaints related to digital financial services? 659 5676 1 Bank of Zambia (BOZ) 13 2 Zambia Information and Communications Technology Authority ( 73 3 Competition and Consumer Protection Commission (CCPC 0 4 Service provider (Mobile money provider or Bank) 526 5 Ministry of Technology and Science 1 6 Zambia Police 35 7 Other, specify 11 -999999999 missing 0 Sysmiss 5676 Who is the first contact for complaints related to digital financial services? 11 0 AGENT 1 Agent 4 FINANCIAL SERVICE PROVIDER 1 PAY POINT AGENT 2 agent 1 airtel service provider,for airtel users 1 postoffice 1 if complaint is not resolved where would you report it next? 659 5676 1 Bank of Zambia (BOZ) 45 2 Zambia Information and Communications Technology Authority ( 219 3 Competition and Consumer Protection Commission (CCPC 33 4 Service provider (Mobile money provider or Bank) 47 5 Ministry of Technology and Science 9 6 Zambia Police 249 7 Other, specify 57 -999999999 missing 0 Sysmiss 5676 Who is the first contact for complaints related to digital financial services? 57 0 Doesn't know where to go after this 1 Don't know where to go 1 FAMILY MEMBER 1 FRIENDS AND RELATIVES 1 I don't know 9 1 I don't know of the next step 1 I don't t know 1 1 I'd just leave it 1 NoWayer 1 None 1 Nothing 1 SEEK HELP FROM FRIENDS OR RELATIVES 1 airtel 1 doesn't know 3 don't Know 1 don't know 9 dont know 1 going to the offices 1 have never failed 1 l would just keep quiet 1 main office of service provider 1 1 no where 2 non 1 none 1 not sure 1 nowhere 1 nowhere else 2 nowhere, I just leave the problem as is 1 police 1 she can only report to zicta as a regulator 1 they don't fail 1 wait for customer care to tell me next step 1 zanaco 2 Have you ever received any DFS sensitization information? 4837 1498 1 Yes 2164 2 No 2673 -999999999 missing 4 Sysmiss 1494 Through what channels did you receive the information?:SMS 2161 4174 0 47 1 2114 -999999999 missing 3 Sysmiss 4171 Through what channels did you receive the information?:Social media e.g. WhatsApp, Facebook etc 2104 4231 0 1829 1 275 -999999999 missing 60 Sysmiss 4171 Through what channels did you receive the information?:Printed material e.g. brochure, posters, newspaper etc 2106 4229 0 1959 1 147 -999999999 missing 58 Sysmiss 4171 Through what channels did you receive the information?:TV 2111 4224 0 1763 1 348 -999999999 missing 53 Sysmiss 4171 Through what channels did you receive the information?:Radio 2097 4238 0 1637 1 460 -999999999 missing 67 Sysmiss 4171 Through what channels did you receive the information?:Other, Spcify 2061 4274 0 2027 1 34 -999999999 missing 103 Sysmiss 4171 Specify the channels you received the information? 34 0 Agents 1 FAMILY and friends 1 FRIENDS AND RELATIVES 1 Just from friends 1 1 airtel branch 1 children 1 community sensitisation 1 friends 4 friends and family 1 friends and relatives 1 from freinds 1 from people 1 groups and friends 1 my work mate 1 people 3 people and teachers 1 third party 12 What channel of communication would you mostly prefer receiving DFS sensitizatio 2162 4173 1 SMS 1929 2 Social media e.g. WhatsApp, Facebook etc 28 3 Printed material e.g. brochure, posters, newspaper etc 18 4 TV 51 5 Radio 130 6 Other, Spcify 6 -999999999 missing 2 Sysmiss 4171 Specify what channel of communication you would mostly prefer receiving DFS 6 0 THROUGH MOBILE MONEY SERVICE PROVIDERS 1 community sensitisation 2 radio 3 Are you able to use any Digital Financial Platform without any help? 2164 4171 1 Yes 1869 2 No 295 -999999999 missing 0 Sysmiss 4171 Who helps you to use the DFS platform?:An Agent 295 6040 1 Yes 162 2 No 133 Sysmiss 6040 Who helps you to use the DFS platform?:A relative or friend 295 6040 1 Yes 193 2 No 102 Sysmiss 6040 Who helps you to use the DFS platform?:Security Personnel 295 6040 1 Yes 6 2 No 289 Sysmiss 6040 Who helps you to use the DFS platform?:Other customers 295 6040 1 Yes 19 2 No 276 Sysmiss 6040 What is your reason for not operating the DFS platform by yourself?:I cannot read or write 295 6040 1 Yes 117 2 No 178 Sysmiss 6040 What is your reason for not operating the DFS platform by yourself?:I find it difficult 295 6040 1 Yes 217 2 No 78 Sysmiss 6040 What is your reason for not operating the DFS platform by yourself?:I have a challenge with technology 295 6040 1 Yes 203 2 No 92 Sysmiss 6040 What is your reason for not operating the DFS platform by yourself?:Not user friendly to persons with disabilities (PwDs) 295 6040 1 Yes 13 2 No 282 Sysmiss 6040 Have you ever shared any of the following Personal Identification Numbers (PINs):Mobile Money PIN 1869 4466 1 Yes 569 2 No 1300 Sysmiss 4466 Have you ever shared any of the following Personal Identification Numbers (PINs):Debit/Credit Card PIN 1869 4466 1 Yes 97 2 No 1772 Sysmiss 4466 Have you ever shared any of the following Personal Identification Numbers (PINs):One-Time-Password (OTP) 1869 4466 1 Yes 21 2 No 1848 Sysmiss 4466 Have you ever shared any of the following Personal Identification Numbers (PINs):Internet Banking Password 1869 4466 1 Yes 13 2 No 1856 Sysmiss 4466 Have you ever shared any of the following Personal Identification Numbers (PINs):Mobile Banking Password 1869 4466 1 Yes 34 2 No 1835 Sysmiss 4466 Did you change the PIN after sharing it with another person? 584 5751 1 Yes 88 2 No 496 -999999999 missing 0 Sysmiss 5751 What was the main reason for not changing the PIN after sharing it with another 496 5839 1 I cannot read or write 0 2 Process for changing the PIN is complicated 6 3 I fear that if something goes wrong during PIN change, it is 11 4 I trust the other person 472 5 Other. Specify 7 -999999999 missing 0 Sysmiss 5839 Specify the main reason for not changing the pin after sharing it with someone? 7 0 Been lazy to change it 1 I usually share with my spouse 1 She is the next of king 1 She's my spouse and in case of a demise she's the next of king 1 am used to that pin 1 in case of deaths 1 no reason 1 Specify the main reason for not changing the pin after sharing it with someone? 0 0 Have you received money via digital financial services in the last 3 months? 4837 1498 1 Yes 2414 2 No 2423 -999999999 missing 4 Sysmiss 1494 How were you notified the last time money was sent to you via digital financial 2414 3921 1 By service provider via SMS 2056 2 I had to check at the nearest service centre/branch 4 3 By the sender 328 4 Check the balance of the account 17 5 By email 1 6 Other 8 -999999999 missing 0 Sysmiss 3921 Specify how you were notified 8 0 I don't know my friend helps me 1 NEIGHBOUR 1 Phone Call 1 USED SOMEONE'S PHONE 1 by the owner of the phone 1 1 relative 1 service provider and the sender 1 how do you rate the following attributes of quality of service 2414 3921 1 Very Good 473 2 Good 1444 3 Fair 427 4 Poor 70 -999999999 missing 0 Sysmiss 3921 how do you rate the following attributes of quality of service 2414 3921 1 Very Good 571 2 Good 1417 3 Fair 401 4 Poor 25 -999999999 missing 0 Sysmiss 3921 how do you rate the following attributes of quality of service 2414 3921 1 Very Good 410 2 Good 1369 3 Fair 576 4 Poor 59 -999999999 missing 0 Sysmiss 3921 how do you rate the following attributes of quality of service 2414 3921 1 Very Good 415 2 Good 1422 3 Fair 548 4 Poor 29 -999999999 missing 0 Sysmiss 3921 how do you rate the following attributes of quality of service 2414 3921 1 Very Good 295 2 Good 1244 3 Fair 736 4 Poor 139 -999999999 missing 0 Sysmiss 3921 In your opinion, what is the main area of improvement in provision of DFS? 3225 3110 1 Speed of transfers 175 2 Reliability of service in terms of receiving of funds 107 3 Better service at receiving points 147 4 Increase in the number of pay points for mobile payment serv 537 5 Complaint resolution 166 6 Availability of cash 349 7 Network outages 522 8 Float availability 243 9 Prosecution of scammers through fast track courts 208 10 Security of platforms to avoid scams 432 11 Increased awareness on fraud 192 12 Increased agent training 26 13 Other, specify 121 -999999999 missing 0 Sysmiss 3110 Specify what the main area of improvement in the provision of DFS? 121 Allow us to buy stock online 1 1 DO NOT HAVE ACCESS TO A MOBILE PHONE 1 DOES NOT USE DIGITO SERVICES 1 DON'T KNOW 4 DONT KNOW WHAT SHOULD BE IMPROVED 1 Don't know 2 Easier ways of retrieving confirmation messages 1 I DON'T KNOW 1 I DONT KNOW BECAUSE I DON'T USE THESE SERVICES 1 I don't know 3 INTRODUCE INTEREST GIVING 1 Increasing the maximum balance from 10000 to 20000 1 MAKE IT EASIER TO OPEN LOCKED ACCOUNTS 1 MAKE IT EASY TO UNLOCK A LOCKED MOBILE MONEY 1 Mobility of Mobile Money Dealers 1 NOTHING TO IMPROVE 1 No improvement needed 2 No improvement needed as everything is fine 1 None 1 Nothing 1 REDUCTION IN TRANSACTION CHARGES 1 REDUCTION IN WITHDRAW CHARGES 1 REDUCTION OF WITHDRAW CHARGES 1 RESPONDENT HAS NO SUGGESTIONS 1 RESPONDENT HAS NO SUGGESTIONS ON HOW PROVISION OF DFS CAN BE IMPROVED 1 RESPONDENT SAYS CUSTOMER WITHDRAWAL SMS FOR MTN MONEY LACKS IMPORTANT AGENT INFORMATION AND MAKES THEM LIABLE TO SCAMS 1 RESPONDENT SUGGESTS THAT DFS SYSTEMS MUST MAKE IT EASY FOR THEM TO RESET PIN CODE 1 1 SERVICE charges to be reduced 1 Should be adding interest to all transactions 1 TIME PERIOD IT TAKES FOR REVERSALS TO BE COMPLETED IS TOO LONG. 1 1 ZAMTEL Booths should always have cash. 1 ZICTA offices should be put up in our area 1 all is OK 1 better and quality services 1 better customer care service 1 charges should be reduced 1 create platforms that can help reverse the transactions 1 decongested the banks 1 do not know 1 does not know 1 doesn't know 2 don't know 8 don't know anything 2 1 everything is ok 1 far from nearest agent 1 give loans to everyone 1 increase minutes 1 increase number of agents in the area 1 increase the capacity for sending and receiving 1 increased awareness of frauds in mother tongue 1 installing more towers to widen the coverage. 1 it's ok for now 1 it's okay for now 1 make scamming unbailable offence 1 1 needs network tower 1 never used DFS before 1 no device currently 1 no improvement needed 2 no issue with dfs 1 no problem 1 no problem with the service 1 none 8 1 not applicable 1 nothing 11 number of days for revival of funds should be short 1 reduce on service charge 1 reduce on transaction fees 1 reduce on withdraw charges when withdrawing big money 1 reduce service charges 1 reduce the service charge 1 reducing the rates. 1 sensitise more on non disclosure of pin 1 should introduce interest on money we deposit in mobile accounts 1 some agents are crooks 1 started using it recently 1 there is good service 1 they should be in specific areas 1 1 they're working well 1 to reduce withdraw charges 1 withdraw charge is affordable 1 Specify what the main area of improvement in the provision of DFS? 0 0 Which mode do you use more often for financial transactions? 3206 3129 1 Digital financial transactions 2055 2 Cash/Cheque transactions 1108 3 Over-the-counter banking services 43 -999999999 missing 0 Sysmiss 3129 In opinion, which mode is more efficient? 3205 3130 1 Digital financial transactions 2325 2 Cash/Cheque transactions 880 -999999999 missing 1 Sysmiss 3129 Do you feel secure when transacting using digital financial services 3206 3129 1 Yes 3022 2 No 184 -999999999 missing 0 Sysmiss 3129 What is your main security concern? 184 6151 1 Losing money 132 2 Potential exposure of personal information to crooked people 29 3 Lack of trust for service providers 17 4 Legitimacy of certain services is questionable 2 5 Other. Specify 4 -999999999 missing 0 Sysmiss 6151 Specify your main security concern 4 0 AFRAID TO BE SCAMMED 1 no concern 1 no security concerns 1 sending to the wrong person and process of reversal 1 Have you experienced any of the following DFS-based frauds?:Losing money 184 6151 1 Yes 66 2 No 118 Sysmiss 6151 Have you experienced any of the following DFS-based frauds?:Received a call from scammers 184 6151 1 Yes 69 2 No 115 Sysmiss 6151 Have you experienced any of the following DFS-based frauds?:Received an unsolicited SMS from scammers 184 6151 1 Yes 76 2 No 108 Sysmiss 6151 Have you experienced any of the following DFS-based frauds?:SIM swapped 184 6151 1 Yes 4 2 No 180 Sysmiss 6151 Have you experienced any of the following DFS-based frauds?:Received counterfeit money 184 6151 1 Yes 7 2 No 177 Sysmiss 6151 Have you experienced any of the following DFS-based frauds?:Other, specify 184 6151 1 Yes 0 2 No 184 Sysmiss 6151 Specify what DFS-based frauds you've experienced 0 0 How would you rate the service charge of your frequently used DFS 3206 3129 1 Expensive 644 2 Affordable 2492 3 Cheap 70 -999999999 missing 0 Sysmiss 3129 How would you rate the overall service delivery for your frequently used DFS 3206 3129 1 Poor 66 2 Fair 1789 3 Good 1351 -999999999 missing 0 Sysmiss 3129 Which of the following right(s) are you aware of with respect to the use of DFS:Right to full product information 4841 1494 1 Yes 1533 2 No 3308 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Privacy and protection of personal data 4841 1494 1 Yes 1568 2 No 3273 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Right to redress 4841 1494 1 Yes 1280 2 No 3561 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Right to notification of product alterations 4841 1494 1 Yes 1259 2 No 3582 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Right to complain 4841 1494 1 Yes 2228 2 No 2613 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Right to a response to your complaint 4841 1494 1 Yes 1650 2 No 3191 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Full disclosure of risks associated with the service 4841 1494 1 Yes 1176 2 No 3665 Sysmiss 1494 Which of the following right(s) are you aware of with respect to the use of DFS:Other, Specify 4841 1494 1 Yes 13 2 No 4828 Sysmiss 1494 Specify other digital financial service rights you are aware of 13 I have never had a phone so I don't know anything about that 1 airtell should work on security especially when someone stays with someone's sim card for seven days he or she can change the pin. 1 all 1 does not know 1 doesn't know 1 1 don't know 1 have never used it so no idea 1 have no knowledge about dfs 1 have no knowledge about how airtel money works exactly 1 not sure how dfs works 1 not to share the pin number 1 provision of good network 1 Specify other digital financial service rights you are aware of 0 0 Through which mode did you become aware about the existence of these right(s)?:Service provider 2543 3792 1 Yes 1928 2 No 615 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Website 2543 3792 1 Yes 125 2 No 2418 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Social media 2543 3792 1 Yes 509 2 No 2034 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Regulator 2543 3792 1 Yes 224 2 No 2319 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Print or electronic media 2543 3792 1 Yes 326 2 No 2217 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Third Party 2543 3792 1 Yes 1577 2 No 966 Sysmiss 3792 Through which mode did you become aware about the existence of these right(s)?:Other, specify 2543 3792 1 Yes 28 2 No 2515 Sysmiss 3792 Specify where you become aware of these rights from 28 0 Friends 2 1 I just know 2 a friend of mine 2 blind 1 children 1 conversations with people 1 does not know 1 don't know how it works 1 family member 1 friend 2 friends 2 1 from family and friends 1 from my friends 1 grandchildren 1 have no knowledge about airtel money 1 have no knowledge about dfs 1 household member 1 my friend told me 1 none 1 wife 2 Are you aware about money laundering and terrorist financing? 4837 1498 1 Yes 1590 2 No 3247 -999999999 missing 4 Sysmiss 1494 Are you aware that engaging in money laundering and terrorist financing is illeg 1590 4745 1 Yes 1523 2 No 67 -999999999 missing 0 Sysmiss 4745 Are you aware that money laundering can be done through DFS 1590 4745 1 Yes 1414 2 No 176 -999999999 missing 0 Sysmiss 4745 Have you ever received an awareness message on money laundering 1590 4745 1 Yes 1062 2 No 528 -999999999 missing 0 Sysmiss 4745 4837 1498 1 Yes 775 2 No 4062 -999999999 missing 4 Sysmiss 1494 Do you have any investments in cryptocurrency or other digital currencies? 4837 1498 1 Yes 68 2 No 4769 -999999999 missing 4 Sysmiss 1494 Are you aware of the risk of investing in cryptocurrencies? 4837 1498 1 Yes 189 2 No 4648 -999999999 missing 4 Sysmiss 1494 Which of the following risks are you aware of?:Its unregulated 31 6304 1 Yes 10 2 No 21 Sysmiss 6304 Which of the following risks are you aware of?:Risks associated with hacking 31 6304 1 Yes 15 2 No 16 Sysmiss 6304 Which of the following risks are you aware of?:Volatility 31 6304 1 Yes 7 2 No 24 Sysmiss 6304 Which of the following risks are you aware of?:Erroneous transactions 31 6304 1 Yes 7 2 No 24 Sysmiss 6304 Which of the following risks are you aware of?:cannot be reversed 31 6304 1 Yes 10 2 No 21 Sysmiss 6304 Which of the following risks are you aware of?:Fake investment scams 31 6304 1 Yes 16 2 No 15 Sysmiss 6304 Which of the following risks are you aware of?:Money laundering 31 6304 1 Yes 14 2 No 17 Sysmiss 6304 Which of the following risks are you aware of?:Other 31 6304 1 Yes 1 2 No 30 Sysmiss 6304 Specify other risks you are aware of 1 0 RESPONDENT IS NOT AWARE OF THE EXISTENCE OF CRYPTOCURRENCIES 1 What is your monthly income from all sources? 4841 0 ##N/A## 4 ,2000 1 -9 14 0 126 00 26 1,500 1 10 6 10,000 1 100 208 1000 410 10000 45 100000 1 1030 1 1040 1 1050 2 10500 2 110 2 1100 9 11000 3 12,000 2 120 23 1200 76 12000 14 1250 2 12500 1 130 5 1300 15 13000 2 135 2 1350 1 140 3 1400 10 14000 3 150 143 1500 263 15000 11 1560 1 160 4 1600 16 1650 1 17,000 1 170 5 1700 18 17000 2 17500 1 180 6 1800 29 18000 2 190 1 1900 8 19000 1 1920 1 20 16 200 340 2000 265 20000 4 2100 4 21000 2 220 2 2200 5 230 1 2300 7 240 1 2400 6 25 1 250 68 2500 97 25000 6 2550 1 2600 2 2700 3 2750 1 280 2 2800 8 290 1 2900 1 30 11 300 275 3000 152 30000 2 3200 4 3400 2 34000 1 350 45 3500 45 360 1 3600 2 370 1 3700 2 3800 4 38000 1 39000 1 40 6 400 234 4000 79 40000 3 415 1 420 1 4200 3 430 1 4300 1 450 29 4500 24 4600 2 4618 1 4700 1 480 1 4800 4 4825 1 495 1 4970 1 5 1 50 106 500 482 5000 133 5200 1 5250 1 530 1 5400 2 550 8 5500 8 55000 1 560 1 5600 2 5700 2 5725 1 580 1 5800 1 590 1 5900 1 595 1 5OO 1 5oo 1 60 8 600 148 6000 67 60000 1 6100 1 640 1 65 1 650 16 6500 6 660 1 670 1 6700 2 6ooo 1 70 11 700 116 7000 51 70000 1 75 2 750 16 7500 12 7600 1 80 15 800 145 8000 27 830 1 850 7 8500 6 8oo 1 9 20 900 50 9000 15 9200 1 9400 1 950 4 K200 1 k1000 1 k500 1 k750 1 5yr_Age_Group 6335 0 1 0 - 4 0 2 5 - 9 0 3 10 - 14 1 4 15 - 19 38 5 20 - 24 350 6 25 - 29 788 7 30 - 34 851 8 35 - 39 841 9 40 - 44 779 10 45 - 49 671 11 50 - 54 584 12 55 - 59 403 13 60 - 64 313 14 65 + 716 6 6329 1 6 Sysmiss 6329 Education_Categories 6335 0 0 Preschool 62 1 Lower Primary 686 2 Upper Primary 1698 3 Junior Secondary 1334 4 Senior Secondary 1330 5 Tertiary 710 6 Never Attended 515 72 6263 1 72 Sysmiss 6263 0 6335 Sysmiss 6335 42 6293 1 42 Sysmiss 6293 0 6335 Sysmiss 6335 Unique 32-character long identifier of the interview 29372 0 Interview key (identifier in XX-XX-XX-XX format) 29372 0 Id in persons 29372 0 1 6335 2 5695 3 5038 4 4187 5 3101 6 2060 7 1261 8 737 9 427 10 220 11 126 12 72 13 55 14 30 15 13 16 10 17 4 18 1 -999999999 missing 0 Sex 29372 0 1 Male 14276 2 Female 15096 -999999999 missing 0 Relationship to head of household 29372 0 1 Head 6335 2 Spouse 4062 3 Own son/daughter 13699 4 Step son/daughter 485 5 Son/Daughter in-law 156 6 Brother/Sister 489 7 Brother/Sister in-law 235 8 Cousin 101 9 Nephew/NIece 807 10 Grandson/daughter 2584 11 Parent 112 12 parent in-law 25 13 Aunt/Uncle 43 14 Grand parent 39 15 Other relative 135 16 Not related 65 -999999999 missing 0 Age 29372 0 0 20007 23.437 120.399 -999999999 missing Disability 29372 0 1 Yes 630 2 No 28742 -999999999 missing 0 Type of disability:Total visio impairment 630 28742 0 No 595 1 Yes 35 -999999999 missing 0 Sysmiss 28742 Type of disability:Partially sighted 630 28742 0 No 399 1 Yes 231 -999999999 missing 0 Sysmiss 28742 Type of disability:Total hearing impairment 630 28742 0 No 607 1 Yes 23 -999999999 missing 0 Sysmiss 28742 Type of disability:Total speech impairment 630 28742 0 No 609 1 Yes 21 -999999999 missing 0 Sysmiss 28742 Type of disability:partial speech impairment 630 28742 0 No 608 1 Yes 22 -999999999 missing 0 Sysmiss 28742 Type of disability:Hard of hearing 630 28742 0 No 552 1 Yes 78 -999999999 missing 0 Sysmiss 28742 Type of disability:Mental illness 630 28742 0 No 574 1 Yes 56 -999999999 missing 0 Sysmiss 28742 Type of disability:Intellectual disability 630 28742 0 No 586 1 Yes 44 -999999999 missing 0 Sysmiss 28742 Type of disability:Physical disability 630 28742 0 No 404 1 Yes 226 -999999999 missing 0 Sysmiss 28742 Marital Status 19656 9716 1 Never married 8653 2 Polygamous married 640 3 Monogamous married 8125 4 Separated 426 5 Divorced 802 6 Widowed 984 7 Cohabiting 26 -999999999 missing 0 Sysmiss 9716 Is member available for individual interview 20839 8533 1 Available 14654 2 Refused 47 3 Non Contact 496 4 Not currently available 5642 -999999999 missing 1 Sysmiss 8532 Ever attended school 20840 8532 1 Yes 19350 2 No 1490 -999999999 missing 0 Sysmiss 8532 Highest level of education 20840 8532 0 None/Preschool 197 1 Grade 1 329 2 Grade 2 717 3 Grade 3 1011 4 Grade 4 1311 5 Grade 5 1463 6 Grade 6 1611 7 Grade 7 3094 8 Grade 8 1576 9 Grade 9 2722 10 Grade 10 833 11 Grade 11 673 12 Grade 12 GCE (O) 2448 13 Grade 12 GCE (A) 186 14 Certificate 339 15 Diploma 572 16 Bachelor's Degree 226 17 Master's Degree 36 18 Doctor of Philosophy (PhD) and above 6 99 Never Atteded 1490 -999999999 missing 0 Sysmiss 8532 Literacy 20840 8532 1 Yes 15250 2 No 5590 -999999999 missing 0 Sysmiss 8532 Employment status 20840 8532 1 Employed 2278 2 Unemployed 6365 3 Self Employed 5769 4 Employer 23 5 Full Time Student 5271 6 Too young/old to work 952 7 Retired 182 -999999999 missing 0 Sysmiss 8532 Province 29372 0 1 Central 3084 2 Copperbelt 3526 3 Eastern 2720 4 Luapula 3062 5 Lusaka 3453 6 Muchinga 2555 7 Northern 3085 8 2566 9 Southern 2767 10 Western 2554 -999999999 missing 0 District Name 29372 0 101 1016 535.9 285.379 -999999999 missing Constituency 29372 0 1 303 10 247 100 100 101 301 102 216 103 97 104 232 105 395 106 297 107 179 108 204 109 102 11 189 110 107 111 189 112 99 113 295 114 116 115 882 116 97 117 475 12 212 120 101 121 390 122 90 123 89 124 109 125 142 126 188 127 399 129 179 130 136 131 132 132 105 133 247 134 87 136 198 137 175 138 159 14 102 140 98 141 194 143 181 144 183 146 397 147 111 148 94 149 72 15 178 150 198 151 103 152 303 153 158 154 78 155 107 156 118 16 197 17 284 18 110 19 186 2 157 20 230 21 70 22 216 23 175 24 175 25 184 26 98 27 181 28 100 29 241 3 195 30 163 31 111 33 70 34 150 35 212 36 145 37 228 38 78 39 159 40 433 41 182 42 86 43 97 44 252 45 158 46 94 47 64 48 150 49 216 5 131 50 104 51 234 52 144 53 90 54 85 55 94 56 88 57 296 58 89 6 277 60 115 61 112 62 400 63 385 64 81 65 90 66 96 67 213 68 547 69 389 7 308 70 161 71 320 72 93 73 431 74 99 76 318 77 110 78 116 79 228 8 681 80 685 81 338 82 538 83 83 84 94 85 169 86 115 87 349 88 343 89 184 9 104 90 249 91 88 92 343 93 549 94 166 95 87 96 288 97 609 98 94 99 190 Ward 29372 0 1 1801 10 2061 11 1771 12 1286 13 853 14 914 15 1060 16 1301 17 732 18 954 19 601 2 749 20 721 21 974 22 1081 23 453 24 302 25 277 26 420 27 348 3 1198 30 167 32 65 33 86 4 1682 5 1480 6 1356 7 1648 8 1587 9 1444 Region 29372 0 1 Rural 17619 2 Urban 11753 -999999999 missing 0 Monthly income 6327 23045 -9 600000 1975.095 8216.129 -999999999 missing 7 14629 14743 0 No 13145 1 Yes 1484 -999999999 missing 25 Sysmiss 14718 14622 14750 0 No 12965 1 Yes 1657 -999999999 missing 32 Sysmiss 14718 14618 14754 0 No 12749 1 Yes 1869 -999999999 missing 36 Sysmiss 14718 14621 14751 0 No 10797 1 Yes 3824 -999999999 missing 33 Sysmiss 14718 14594 14778 0 No 13652 1 Yes 942 -999999999 missing 60 Sysmiss 14718 14420 14952 0 No 14363 1 Yes 57 -999999999 missing 234 Sysmiss 14718 Specify other 57 0 I had a small phone 1 1 Non smart phone 1 Small phone 1 1 a small phone 1 1 currently using a small phone 3 feature phone 3 features phone 1 fish phone 1 games 1 has a phone but not a smart phone 1 hasn't been on phone for 5 month but only has a sim card 1 none smartphone 1 not a smart phone 1 1 only has a small phone 1 1 ordinary phone 3 she has a tv but it's not a smart tv 1 she has non smart phone 1 small fone 1 small phone 21 use a small phone 1 2 1 using a small phone 3 Which of the following activities have you carried out on the devices.:A. Copying or moving a file or folder 4093 25279 0 No 1920 1 Yes 2173 -999999999 missing 25 Sysmiss 25254 Which of the following activities have you carried out on the devices.:B. Using copy and paste tools to duplicate or move information within a document 4081 25291 0 No 2404 1 Yes 1677 -999999999 missing 37 Sysmiss 25254 Which of the following activities have you carried out on the devices.:C. Sending e-mails with attached files (e.g. document, picture, video) 4078 25294 0 No 2648 1 Yes 1430 -999999999 missing 40 Sysmiss 25254 Which of the following activities have you carried out on the devices.:D. Using basic arithmetic formulae in a spreadsheet 4047 25325 0 No 3227 1 Yes 820 -999999999 missing 71 Sysmiss 25254 Which of the following activities have you carried out on the devices.:E. Connecting and installing new devices (e.g. a modem, camera, printer) 4051 25321 0 No 3167 1 Yes 884 -999999999 missing 67 Sysmiss 25254 4051 25321 0 No 2987 1 Yes 1064 -999999999 missing 67 Sysmiss 25254 4054 25318 0 No 2593 1 Yes 1461 -999999999 missing 64 Sysmiss 25254 4038 25334 0 No 2754 1 Yes 1284 -999999999 missing 80 Sysmiss 25254 4022 25350 0 No 3168 1 Yes 854 -999999999 missing 96 Sysmiss 25254 4055 25317 0 No 3428 1 Yes 627 -999999999 missing 63 Sysmiss 25254 4066 25306 0 No 2925 1 Yes 1141 -999999999 missing 52 Sysmiss 25254 4049 25323 0 No 3651 1 Yes 398 -999999999 missing 69 Sysmiss 25254 4063 25309 0 No 3421 1 Yes 642 -999999999 missing 55 Sysmiss 25254 Which of the following activities have you carried in the last 3 months:A. Copying or moving a file or folder 2160 27212 0 No 590 1 Yes 1570 -999999999 missing 765 Sysmiss 26447 Which of the following activities have you carried in the last 3 months:B. Using copy and paste tools to duplicate or move information within a document 1668 27704 0 No 523 1 Yes 1145 -999999999 missing 1257 Sysmiss 26447 Which of the following activities have you carried in the last 3 months:C. Sending e-mails with attached files (e.g. document, picture, video) 1421 27951 0 No 425 1 Yes 996 -999999999 missing 1504 Sysmiss 26447 Which of the following activities have you carried in the last 3 months:D. Using basic arithmetic formulae in a spreadsheet 816 28556 0 No 312 1 Yes 504 -999999999 missing 2109 Sysmiss 26447 Which of the following activities have you carried in the last 3 months:E. Connecting and installing new devices (e.g. a modem, camera, printer) 880 28492 0 No 360 1 Yes 520 -999999999 missing 2045 Sysmiss 26447 1057 28315 0 No 429 1 Yes 628 -999999999 missing 1868 Sysmiss 26447 1448 27924 0 No 510 1 Yes 938 -999999999 missing 1477 Sysmiss 26447 1267 28105 0 No 468 1 Yes 799 -999999999 missing 1658 Sysmiss 26447 846 28526 0 No 339 1 Yes 507 -999999999 missing 2079 Sysmiss 26447 624 28748 0 No 261 1 Yes 363 -999999999 missing 2301 Sysmiss 26447 1130 28242 0 No 389 1 Yes 741 -999999999 missing 1795 Sysmiss 26447 394 28978 0 No 168 1 Yes 226 -999999999 missing 2531 Sysmiss 26447 637 28735 0 No 225 1 Yes 412 -999999999 missing 2288 Sysmiss 26447 give reason(s) why you dont know how to use ICT devices?:I have never learnt how to use them 10521 18851 0 No 1453 1 Yes 9068 -999999999 missing 15 Sysmiss 18836 give reason(s) why you dont know how to use ICT devices?:I have no use for ICT devices 10521 18851 0 No 8286 1 Yes 2235 -999999999 missing 15 Sysmiss 18836 give reason(s) why you dont know how to use ICT devices?:I dont know how to read and write 10521 18851 0 No 8792 1 Yes 1729 -999999999 missing 15 Sysmiss 18836 give reason(s) why you dont know how to use ICT devices?:Lack of interest 10521 18851 0 No 8945 1 Yes 1576 -999999999 missing 15 Sysmiss 18836 give reason(s) why you dont know how to use ICT devices?:Lack of exposure 10521 18851 0 No 6671 1 Yes 3850 -999999999 missing 15 Sysmiss 18836 give reason(s) why you dont know how to use ICT devices?:Other Specify 10521 18851 0 No 10255 1 Yes 266 -999999999 missing 15 Sysmiss 18836 Specify other 266 Age has limited me 1 Am not interested 1 COST OF DEVICES ARE HIGH 1 COSTS ARE EXPENSIVE 1 Cannot afford to buy some of the equipment 1 Cost 1 DO NOT HAVE DEVICE 2 DO NOT HAVE DEVICES 1 DO NOT YAVE DEVICE TO ACCESS 1 DONT HAVE GADGETS ON WHICH TO PRACTICE 1 DONT HAVE THE GADGETS 1 Devices are expensive 1 Do not have any device 1 Do not have device 2 Do not have money to purchase 1 Do not own any device 1 Does not own any device 1 HAVEN'T JUST BOUGHT YET 1 Have no access to ICT equipment 1 Have no money to buy the ICT devices 1 I am still young 1 1 I can't see 1 1 I don't have 2 1 1 1 1 1 1 I don't have access to any of these devices 1 I don't have money to buy 1 I don't have money to buy ICT devices 2 I don't have money to buy ICT equipments 1 1 I don't have the device 1 I don't have the device to use 1 I don't have the devices 1 I don't have the money to use them 1 I don't own one 1 I have never bought any of the ict devices 1 1 I know but not specifications you have outlined 1 I use a small phone 1 ICT devices are expensive 1 Just don't have 1 LACK OF FINANCES TO BUY SUCH GADGETS 1 Lack of money to buy ICT equipment 3 Lack of money to purchase the said gadgets 1 Lucy of device 1 MY PARENT DOESN'T ALLOW ME AND I'M TOO YOUNG 1 MY PARENTS DO NOT ALLOW ME AND I'M TOO YOUNG TO USE 1 My age not yet appropriate for this exposure. For academic my parents takes me through 1 NETWORK PROBLEM 1 NEVER HAD ACCESS TO ANY OF THE GADGETS 1 NO ACCESS TO GADGETS 1 NO ACCESS TO THE LISTED GADGETS 1 NO GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY 1 NO MONEY TO ACQUIRE GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGET FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGETS FOR INTERNET ACCESSIBILITY 1 NO MONEY TO BUY GADGETS FOR INTERNET ACCESSIBILITY. 1 NO MONEY TO BUY GADGETS FOR LEARNING 1 NO MONEY TO PURCHASE GADGETS FOR INTERNET ACCESSIBILITY. 1 NO REASON GIVEN 1 Need parents consent 1 Never had access 1 1 No money to buy 2 No money to buy ICT device 1 No money to buy ICT equipment 1 No money to buy them 1 Not allowed to 1 Old age hampers me 1 RESTRICTIONS FROM PARENTS 2 STILL YOUNG 1 She is blind 1 TOO EXPENSIVE 1 TOO OLD TO USE ICT DEVICES 2 TOO YOUNG AND MY PARENTS CANNOT ALLOW ME 1 TOO YOUNG AND NEED PERMISSION FROM MY PARENTS 1 TOO YOUNG TO BE USING THE PHONES 1 Too 1 Too expensive 1 Too young 2 always stolen when drinking 1 am old 1 am still young 1 1 am to young to use them 1 because I am poor 1 because am blind 1 1 but I would like to know 1 can afford to get the equipment 1 1 cost for buying the items 1 cost of the devices is too high 1 currently not on phone 1 do not have enough money to buy one 1 do not know and have no phone 1 does not have any of the devices 1 doesn't have a smart tv 1 doesn't know how to read 1 doesn't own one 1 1 don't have 1 don't have a these devices 1 don't have enough money to buy one 1 don't have money 1 don't have money to buy it 1 don't have the device 1 don't have the mentioned ict devices 1 don't have the money to use any of these 1 dont have enough money 1 expensive 5 father doesn't allow 2 father refuses 1 father say she is too young 1 father says she is still young 1 has a phone but it's not a smart phone, but would want a smart phone because she usually forget in the bus and the shop 1 hasn't had a phone for 6 months 1 have no device 1 1 husband refuses her to own a phone 1 i dont have a bigger phone 1 incapacitated 1 it got demaged 1 1 lack of education 1 lack of funds 1 lack of gadgets 1 lack of money 8 2 lack of money to access devices 1 lack of money to buy 1 lack of money to buy a smartphone 1 lack of money to buy devices 1 lack of money to buy devices to access it 1 lack of money to buy the devices 1 lacking money 1 like of knowledge 1 1 1 mental illness 2 1 my mother doesn't allow me 1 never had one 1 never own one 1 no access to phone 1 no device 2 no enough money to buy 1 no enough money to buy a smart phone 1 no enough money to purchase 1 no enough money to purchase the devices 1 no ict devices 2 no interest 1 no money 2 1 no money for these devices 1 no money from equipment 1 no money to buy 7 no money to buy a smartphone 2 no money to buy it 1 no money to buy one 1 no money to buy these devices 1 no money to buy these items 1 no need for now 1 not able to buy a phone 1 not allowed to have a phone by the brother because she will be going back to school 1 not interest on social media 1 not ready to get a phone yet 1 1 parents do not permit 1 parents refuses her 1 poor sight 1 restricted 1 restricted by parents 1 restrictions by parents 1 say she is old to own a smart phone 1 she don't any ICT device 1 still at schools 1 still in school 2 still scholing 1 still young 8 that's when planning to buy 1 the always get lost in the bar 1 the respondent is blind 1 the time hasn't come yet to buy a smart phone 1 there isn't enough money to buy a smart phone 1 they were not there 1 to older using ICT services 1 to young to use them 1 too costly 1 too expensive 3 too old 4 too old to own the devices 1 too young 8 too young to own devices 2 too young to use a phone 1 too young to use it 1 under age 5 underage 1 visual impairments 1 1 Specify other 0 0 used a mobile cellular telephone in the last three months 14638 14734 1 Yes 9133 2 No 5505 -999999999 missing 16 Sysmiss 14718 did you own any of the mobile cellular telephone that you used? 9133 20239 1 yes 7338 2 No 1795 -999999999 missing 0 Sysmiss 20239 mobile cellular telephone purchased in Zambia? 7338 22034 1 Yes 7180 2 No 99 3 Don't know 59 -999999999 missing 0 Sysmiss 22034 At the time of purchase was the mobile phone brand new? 7338 22034 1 Yes 6111 2 No 1158 3 I don't know 69 -999999999 missing 0 Sysmiss 22034 aware of any certification process for the mobile cellular telephone 7338 22034 1 Yes 2462 2 No 4876 -999999999 missing 0 Sysmiss 22034 how many SIM cards do you have? 14637 14735 0 6452 1 3209 2 4207 3 661 4 80 5 19 6 5 9 1 10 2 13 1 -999999999 missing 17 Sysmiss 14718 Are they all registered in your name? 8183 21189 1 Yes 6761 2 No 1422 -999999999 missing 2 Sysmiss 21187 Is any of your SIM cards registered in the name of a person you do not know? 1422 27950 1 Yes 558 2 No 864 -999999999 missing 0 Sysmiss 27950 How many of your mobile cellular telephone(s) have no IMEI numbers? 7270 22102 -9 22 0.298 0.696 -999999999 missing Which mobile cellular operator(s) are you subscribed to?:Airtel 8106 21266 0 No 1671 1 Yes 6435 -999999999 missing 79 Sysmiss 21187 Which mobile cellular operator(s) are you subscribed to?:MTN 7968 21404 0 No 3284 1 Yes 4684 -999999999 missing 217 Sysmiss 21187 Which mobile cellular operator(s) are you subscribed to?:Zamtel 7815 21557 0 No 5837 1 Yes 1978 -999999999 missing 370 Sysmiss 21187 Which mobile cellular operator(s) are you subscribed to?:Foregin 7684 21688 0 No 7657 1 Yes 27 -999999999 missing 501 Sysmiss 21187 Which is your most preferred mobile cellular network operator? 8185 21187 1 Airtel 4818 2 MTN 2353 3 Zamtel 1002 4 Foregin 12 -999999999 missing 0 Sysmiss 21187 Main reason for preferring the network to others 7242 22130 1 It’s the only network available here 1035 2 Most of my friends are on the network 2132 3 They have good promotions 354 4 Number is known by most of my contacts 1274 5 Not expensive/affordable 494 6 Better quality of service 1525 7 Good customer service/care 149 8 Other 279 -999999999 missing 0 Sysmiss 22130 Other Specify 279 AIRTEL talk time is always available 1 Access is better than any other 1 Airtel is easy to access 1 Am just used 1 Am just used with line 1 At first it was the only network 1 Availability of network 1 BATTER NETWORK 1 BEST network 1 BETTER NETWORK 6 Booths for Airtel money are available everywhere 1 Bought the sim card with the phone 1 CHEAPER 1 Data is flexible 1 EASY TO USE 1 Easy network in the area 1 GOOD NETWORK 16 GOOD NETWORK COVERAGE 2 GOOD NETWORK COVERAGE FOR CALLING SERVICES 1 GOOD NETWORK FOR CALLING 1 GOOD NETWORK SERVICE 1 Got the number free of charge. 1 I WAS JUST GIVEN 1 1 I don't know 2 I don't know because I just bought the and sim card yesterday 3rd December 2022, every thing is new. 1 I have lost these other networks 1 I haven't used the other networks 1 1 I just like airtel 1 I just like it 1 I just like mtn 1 I love it just 1 I love using airtel line 1 I'm used to it 1 I've used it longer 1 INITIAL ONLY CARD I HAD 1 IT HAS GOOD NETWORK FOR CALLING 1 IT IS BETTER FOR CALLING USE, STRONG NETWORKS 1 ITS THE ONLY ONE CURRENTLY AVAILABLE TO HER 1 1 It has better Network signal 1 It is a present from Mom 1 It's easy to use and I'm accustomed to it 1 It's network is available everywhere 1 It's the cheapest network 1 It's the most reliable network despite poor network 1 It's the only network I have. 1 Its has a good signal here 1 Just used 1 MOST OF THE TIME WE ONLY HAVE AIRTEL TALKTIME 1 1 My parents gave me the sim card 1 NETWORK IS GOOD 1 NETWORK IS VERY GOOD 1 1 Network is not a problem 1 Not difficult to search network 1 ONLY HAVE AIRTEL 1 RELIABLE NETWORK IN THE AREA 1 RESPONDENT JUST PREFERS AIRTEL 1 RESPONDENT SAYS SHE ONLY KNOWS HOW TO USE MTN. THEY ARE NOT VERY FAMILIAR WITH HOW TO USE AIRTEL 1 RESPONDENT SAYS THEY ARE USED TO MTN 1 TALKTIME AVAILABILITY IN THE AREA 1 THE NETWORK SIGNAL IS STRONG IN THIS AREA 1 THE RESPONDENT JUST LIKES AIRTEL 1 THEY NETWORK IS STRONGEST AMONG OTHER ONES WHICH ARE HARD TO CONNECT TO, ITS BETTER FOR CALLING IN THE AREA 1 That's what my children bought for me 1 The network is everywhere 1 1 The one selling the phone was mtn agent 1 The other network operators got lost 1 They have good network signal 1 They have more outlets to serve its customers 1 VERY GOOD RECEPTION 1 WAS JUST GIVEN 1 Where I stay prominent network is Zamtel 1 ZAMTEL IS HAS GOOD NETWORK FOR CALLING 1 ZAMTEL NETWORK IS BETTER IN TERMS OF QUALITY NETWORK 1 Zamtel network is better than any other network 1 airtel is blocked 1 airtel network is best here 1 am used to airtel line 1 am used to mtn 1 1 1 1 because I lost mtn and zamtel 1 1 because am having problems with other networks 1 because that's her sim card 1 because the phone am using is an mtn phone 1 best network 1 better network 1 better network around 1 better network coverage 11 better network in the area 1 cost efficiency 1 don't have a reason 1 easy to access mobile money 1 easy to buy talk time 1 easy to change simcard 1 easy to use 2 easy to use for me 1 fast on internet 1 first number bought 1 1 good for network 1 good network 8 good network coverage 2 got used to it 10 gotten used to airtel 1 1 have been using it for a long time 1 he lost zamtel and has not replaced it 1 internet is fast compared to the other 1 it has become user friendly to me 1 1 it was my first line 1 it was my first sim card 1 it was my first simcard 1 it was the first mobile communication in Zambia 1 it was the first network in our area 1 it was the first simca Rd to buy 1 1 1 1 it's a new sim card but will soon buy mtn 1 it's cheap to buy minutes 1 it's easy to use 1 it's every where you go 1 it's reliable on connctivity 1 1 it's the choice of my grand child who bought 1 1 1 it's the network am used to 1 it's the one I am used to 1 it's the one I got used to 1 1 1 it's the only network I'm using 1 it's the only network you can access at in certain points 1 it's the only sim I have 1 it's the only sim card I have 2 it's the sim card I use for dfs 1 its easier to find zamtel talk time 1 its fast not so busy 1 its fast on internet 1 its network I like most 1 its realiable 1 its the network l understand 1 1 just like airtel 1 just like it 7 just like mtn. 1 just like using mtn that's number I like. 1 just loves mtn 1 loyalty 5 most common 1 1 mostly available 1 1 1 1 1 network is a bit strong 1 network is better 1 network is fair 1 network is good 2 network is there at her village 1 not better quality of network, it has some network 1 one which can be accessed at a reasonable distance 1 only one I have 1 only sim card in hand 3 only sim card using 1 1 1 reliable 1 she has had it for long time 1 single simslot 1 stable network 1 talk time is easily found 1 talk time is easy to find in this area 1 talk time problem in the area. 1 that's his business line 1 the best network around 1 the company pays them through airtel money 1 the network is better than other networks 2 the network is easy to access here 1 the network is fast 1 the one registered with mobile money 1 the only one I have which was left by the late husband 1 the other sim card not in my name so I fear using it frequently 1 the used to it 1 the zamtel one talktime is a problem 1 too lazy to use other networks 1 used to Airtel 1 used to airtel 1 used to it 2 used to mtn 1 used to the network 2 used to use airtel network 1 used with airtel 2 user friendly 2 1 1 when at the farm it's only available network 1 wide network coverage especially in rural areas where I usually do my business 1 works with zamtel 1 Other Specify 0 0 Ever experienced the following in the course of using a mobile cellular telephon:Poor clarity of voice calls 7231 22141 0 No 3044 1 Yes 4187 -999999999 missing 11 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Delayed call set up time beyond 10s 7156 22216 0 No 4683 1 Yes 2473 -999999999 missing 86 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Any dropped calls 7208 22164 0 No 3752 1 Yes 3456 -999999999 missing 34 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Delayed SMS delivery time beyond 5s 7144 22228 0 No 5146 1 Yes 1998 -999999999 missing 98 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Network intermittence or outage 7190 22182 0 No 3512 1 Yes 3678 -999999999 missing 52 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Unsatisfactory handling of complaint by service provider 7121 22251 0 No 6339 1 Yes 782 -999999999 missing 121 Sysmiss 22130 Ever experienced the following in the course of using a mobile cellular telephon:Other, specify 7013 22359 0 No 7004 1 Yes 9 -999999999 missing 229 Sysmiss 22130 Other Specify 9 Closure of my mobile money account without my knowledge 1 Fast depleting of bundles 1 Network congestion 1 don't give full information of their products and services 1 1 1 poor network during rain season 1 receiving alotbof unnecessary messages 1 1 Other Specify 0 0 How often have you experienced poor clarity of voice calls? 4186 25186 1 Rarely 2753 2 Often 1097 3 Very often 336 -999999999 missing 1 Sysmiss 25185 How often have you experienced delayed call set up time beyond 10s? 2473 26899 1 Rarely 1646 2 Often 642 3 Very often 185 -999999999 missing 0 Sysmiss 26899 How often have you experienced any dropped calls? 3456 25916 1 Rarely 2297 2 Often 909 3 Very often 250 -999999999 missing 0 Sysmiss 25916 How often have you experienced delayed SMS delivery time beyond 5s? 1998 27374 1 Rarely 1387 2 Often 460 3 Very often 151 -999999999 missing 0 Sysmiss 27374 How often have you experienced network intermittence or outage? 3678 25694 1 Rarely 2278 2 Often 1037 3 Very often 363 -999999999 missing 0 Sysmiss 25694 How often have you experienced unsatisfactory handling of complaint by provider? 782 28590 1 Rarely 494 2 Often 214 3 Very often 74 -999999999 missing 0 Sysmiss 28590 How often have you experienced unsatisfactory handling of complaint by provider? 9 29363 1 Rarely 3 2 Often 3 3 Very often 3 -999999999 missing 0 Sysmiss 29363 How do you rate your experience with Voice Clarity 4186 25186 1 Excellent 128 2 very Good 462 3 Good 2060 4 Fair 1177 5 Poor 359 -999999999 missing 1 Sysmiss 25185 How do you rate your experience with Call set up time 2473 26899 1 Excellent 48 2 Very Good 238 3 Good 1259 4 Fair 706 5 Poor 222 -999999999 missing 0 Sysmiss 26899 How do you rate your experience with Frequency of Call drops 3456 25916 1 Excellent 60 2 Very Good 322 3 Good 1590 4 Fair 1162 5 Poor 322 -999999999 missing 0 Sysmiss 25916 How do you rate your experience with SMS delivery time 1998 27374 1 Excellent 42 2 Very Good 188 3 Good 973 4 Fair 624 5 Poor 171 -999999999 missing 0 Sysmiss 27374 How do you rate your experience with Network availability 3678 25694 1 Excellent 134 2 Very Good 404 3 Good 1669 4 Fair 1070 5 Poor 401 -999999999 missing 0 Sysmiss 25694 How do you rate your experience with SMS delivery time 782 28590 1 Excellent 14 2 Very Good 59 3 Good 347 4 Fair 250 5 Poor 112 -999999999 missing 0 Sysmiss 28590 How do you rate your experience with SMS delivery time 9 29363 1 Excellent 0 2 Very Good 0 3 Good 3 4 Fair 5 5 Poor 1 -999999999 missing 0 Sysmiss 29363 Aware of the existence of the following toll-free numbers in Zambia:Child help line 116 14606 14766 0 No 13894 1 Yes 712 -999999999 missing 48 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Police 991 14606 14766 0 No 12102 1 Yes 2504 -999999999 missing 48 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Fire 993 14600 14772 0 No 13268 1 Yes 1332 -999999999 missing 54 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:RTSA 983 14596 14776 0 No 13875 1 Yes 721 -999999999 missing 58 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Zesco 3636 14594 14778 0 No 13229 1 Yes 1365 -999999999 missing 60 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:GBV toll-free 933 14567 14805 0 No 13877 1 Yes 690 -999999999 missing 87 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Consumer protection toll-free line 5678 14602 14770 0 No 14268 1 Yes 334 -999999999 missing 52 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:ZICTA call Centre 7070 14610 14762 0 No 13333 1 Yes 1277 -999999999 missing 44 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Reporting Scammers *707# 14566 14806 0 No 13777 1 Yes 789 -999999999 missing 88 Sysmiss 14718 Aware of the existence of the following toll-free numbers in Zambia:Checking for number of Sim cards registered under your ID *101# 14564 14808 0 No 13140 1 Yes 1424 -999999999 missing 90 Sysmiss 14718 How often do you buy airtime? 7267 22105 1 Daily 2798 2 Weekly 4064 3 Fortnightly 241 4 Monthly 164 -999999999 missing 3 Sysmiss 22102 What mode(s) do you use to purchase airtime, ranked in order of preference?:Scratch cards 8149 21223 0 744 1 6272 2 1055 3 64 4 11 5 3 -999999999 missing 36 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Mobile money 8057 21315 0 3043 1 1699 2 3278 3 32 4 5 -999999999 missing 128 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Mobile banking 7886 21486 0 7466 1 22 2 134 3 249 4 5 5 10 -999999999 missing 299 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Internet banking 7858 21514 0 7822 1 2 2 8 3 8 4 15 5 1 6 2 -999999999 missing 327 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Agents (e.g. Kazang) 7908 21464 0 7119 1 27 2 149 3 474 4 122 5 16 6 1 -999999999 missing 277 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Over-the-Counter Direct top up 7914 21458 0 6949 1 34 2 197 3 359 4 308 5 54 6 13 -999999999 missing 271 Sysmiss 21187 What mode(s) do you use to purchase airtime, ranked in order of preference?:Other Specify 7752 21620 0 7738 1 10 2 2 3 1 4 1 -999999999 missing 433 Sysmiss 21187 Other Specify 14 0 5 1 CHILDREN 1 1 children' buys for her 1 1 1 don't have a phone 1 has no phone 1 provided by the EMPLOYER 1 receipt printout 1 receipted talk time 1 receiving a soche pack from my husband 1 the grandchildren send direct topup 1 today is the first time for her to use a phone 1 Do you buy bundles? 14636 14736 1 Yes 4610 2 No 10026 -999999999 missing 18 Sysmiss 14718 Which mode(s) do you use to buy to bundles?:Airtime 4593 24779 0 No 364 1 Yes 4229 -999999999 missing 17 Sysmiss 24762 Which mode(s) do you use to buy to bundles?:Mobile banking via (USSD) 4430 24942 0 No 3981 1 Yes 449 -999999999 missing 180 Sysmiss 24762 Which mode(s) do you use to buy to bundles?:Mobile money 4503 24869 0 No 1431 1 Yes 3072 -999999999 missing 107 Sysmiss 24762 What type(s) of bundles do you buy?:Data 4455 24917 0 No 2233 1 Yes 2222 -999999999 missing 155 Sysmiss 24762 What type(s) of bundles do you buy?:Minutes/SMS 4544 24828 0 No 1041 1 Yes 3503 -999999999 missing 66 Sysmiss 24762 What type(s) of bundles do you buy?:Minutes 4543 24829 0 No 1707 1 Yes 2836 -999999999 missing 67 Sysmiss 24762 What type(s) of bundles do you buy?:Combo (SMS/MInutes/Data) 4474 24898 0 No 2499 1 Yes 1975 -999999999 missing 136 Sysmiss 24762 What type(s) of bundles do you buy?:Other. Specify 4298 25074 0 No 4296 1 Yes 2 -999999999 missing 312 Sysmiss 24762 Other Specify 2 0 1 ikali data 1 What validity period do you normally subscribe to?:Daily 4500 24872 0 No 1413 1 Yes 3087 -999999999 missing 110 Sysmiss 24762 What validity period do you normally subscribe to?:Weekly 4541 24831 0 No 853 1 Yes 3688 -999999999 missing 69 Sysmiss 24762 What validity period do you normally subscribe to?:Monthly 4378 24994 0 No 3972 1 Yes 406 -999999999 missing 232 Sysmiss 24762 What validity period do you normally subscribe to?:2 months 4365 25007 0 No 4360 1 Yes 5 -999999999 missing 245 Sysmiss 24762 What validity period do you normally subscribe to?:3 months 4357 25015 0 No 4355 1 Yes 2 -999999999 missing 253 Sysmiss 24762 What validity period do you normally subscribe to?:6 months 4368 25004 0 No 4366 1 Yes 2 -999999999 missing 242 Sysmiss 24762 What validity period do you normally subscribe to?:Yearly 4369 25003 0 No 4367 1 Yes 2 -999999999 missing 241 Sysmiss 24762 What validity period do you normally subscribe to?:Non-expiry 4357 25015 0 No 4350 1 Yes 7 -999999999 missing 253 Sysmiss 24762 What validity period do you normally subscribe to?:Other, Specify 4285 25087 0 No 4284 1 Yes 1 -999999999 missing 325 Sysmiss 24762 Other Specify 1 0 one off 1 On average, how much do you spend on airtime per week 7335 22037 0 2000 22.365 43.925 -999999999 missing 3 Is the cost of mobile cellular telephone communication affordable? 7237 22135 1 Yes 5265 2 No 1972 -999999999 missing 0 Sysmiss 22135 How much are you willing to spend on mobile cellular communication per week? 1972 27400 0 250 11.281 17.724 -999999999 missing Do you own a smartphone? 14637 14735 1 Yes 2426 2 No 12211 -999999999 missing 17 Sysmiss 14718 Do you have access to OTT (Over The Top) applications 2426 26946 1 Yes 2299 2 No 127 -999999999 missing 0 Sysmiss 26946 Do you have access to OTT (Over The Top) applications:Instant messaging 2286 27086 0 217 1 2069 -999999999 missing 13 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Video Calling 2278 27094 0 399 1 1879 -999999999 missing 21 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Voice calling 2289 27083 0 274 1 2015 -999999999 missing 10 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Content Creation e.g. posting a blog or video 2251 27121 0 1629 1 622 -999999999 missing 48 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Social Networking 2285 27087 0 307 1 1978 -999999999 missing 14 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Browsing the internet 2264 27108 0 652 1 1612 -999999999 missing 35 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:E-commerce 2255 27117 0 1971 1 284 -999999999 missing 44 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Content monetization 2254 27118 0 2148 1 106 -999999999 missing 45 Sysmiss 27073 Do you have access to OTT (Over The Top) applications:Other, Specify 2201 27171 0 2200 1 1 -999999999 missing 98 Sysmiss 27073 Other Specify 1 0 studies 1 What are the barriers from owning a smartphone?:Costs 12156 17216 0 No 1910 1 Yes 10246 -999999999 missing 55 Sysmiss 17161 What are the barriers from owning a smartphone?:Cultural norms 11731 17641 0 No 11501 1 Yes 230 -999999999 missing 480 Sysmiss 17161 What are the barriers from owning a smartphone?:Religious belief 11741 17631 0 No 11715 1 Yes 26 -999999999 missing 470 Sysmiss 17161 What are the barriers from owning a smartphone?:limited data coverage (3G,4G) 11749 17623 0 No 11610 1 Yes 139 -999999999 missing 462 Sysmiss 17161 What are the barriers from owning a smartphone?:Lack of knowledge to use device 11871 17501 0 No 8581 1 Yes 3290 -999999999 missing 340 Sysmiss 17161 What are the barriers from owning a smartphone?:Not user-friendly to PwDs 11771 17601 0 No 11404 1 Yes 367 -999999999 missing 440 Sysmiss 17161 What are the barriers from owning a smartphone?:Other Specify 11712 17660 0 No 11006 1 Yes 706 -999999999 missing 499 Sysmiss 17161 Other Specify 706 AM STILL YOUNG 1 Am not allowed by my parents 1 Am okay with this same phone which I currently have. I'll decide in future whether to buy or not. I have the capacity to do so. 1 Am still young 1 1 1 BUSY 1 Broke down 1 CAN'T USE A SMART PHONE 1 CANT AFFORD 1 CANT AFFORD TO MAINTAIN 1 COMPUTER 1 DISABLED 1 DON'T NEED IT 1 DONT KNOW 1 Damaged 1 Everytime I buy I would sit on it and it would break, so I stopped 1 Fear to damage 1 GAVE IT AWAY 1 HAS NO USE FOR A SMARTPHONE AT THE MOMENT 1 Has not thought about owning one yet 1 Have interest but if one buys for me I can. For I prefer the small one which is user friendly for me. 1 I DONT WANT TO OWN A SMART PHONE 1 I HAVE BEEN ACCIDENTALLY DAMAGING SCREEN 1 I HAVE NO DEVICE 1 1 I am not yet eligible to start using a phone as I am young age 1 I am still a child 1 I can't afford 1 1 1 1 I don't have money 3 I don't have money to buy a phone 1 I don't have money to buy one 1 I don't have money to buy the phone 1 I don't know how to read 3 I don't know how to use it 1 I don't know how to use them 1 I don't think I'm of age 1 I had a bit of challenge I needed to sort out so I had to sell my phone 1 I had one but it got damage. 1 I had one it was destroyed 1 2 I have not reached the age to own a phone 1 I intend to buy soon 1 I just avoid 1 I just don't need it 1 I just don't want 1 1 I lost it 1 I sold it 2 I usually go in the Bush and smartphones are mostly poor in the network 1 1 I will buy soon 1 I'll get one when I'm done with school 1 1 I'm a full time school going children 1 1 I'm getting one this month 1 I'm not just interested 1 I'm still a child 1 I'm still at school 6 I'm still young 1 I'm still young to own one. 1 I'm too old for that, those phones are for you people the nowadays generation 1 I'm too to handle the smart phone and don't have money to buy a phone maybe in future. 1 I'm too young 1 I'm too young to buy a phone and I don't have money. 1 I'm too young to handle a phone 1 I'm under age 1 It breaks easily when you drop it. 1 It broke 1 It got spoiled sometime back hoping to buy new one 1 It is broken 1 It ws stolen 1 Just lost my smartphone 1 LUCK OF MONEY. 1 MENTALLY UNWELL 1 MY PARENT DOESN'T ALLOW ME YET 1 My old phone was stolen 1 My parents don't its right for me at the moment 1 My parents think it's not the right time 1 My parents wouldn't let me 1 NEEDS FIXING 1 NO INTEREST FOR SMARTPHONES 1 NO MONEY TO BUY 1 NO NEED TO HAVE A SMART PHONE 1 NO USE 1 NO USE FOR SMART PHONE 1 NOT A NECESSITY 1 NOT ALLOWED TO OWN A PHONE 1 NOT INTERNET. 1 NOT OLD ENOUGH TO OWN A PHONE 1 No Network for internet in the area 1 No access to phone 1 No interest 1 1 Not allowed by parents to own a smart phone 1 Not allowed to have a phone 1 Nothing just not yet 1 OLD TO USE ONE 1 PARENTAL RESTRICTIONS 2 Parental restrictions 1 1 Poor sight due age 1 RESPONDENT DOES NOT WANT A SMARTPHONE 1 RESPONDENT DOES NOY PREFER SMARTPHONES 1 RESPONDENT JUST LIKES SMALL PHONES 1 RESPONDENT PREFERS SMALL PHONES BECAUSE THE CHILDREN AT HOME ARE ATTRACTED TO BIG PHONES AND END UP DESTROYING THEM 1 RESPONDENT SAYS PARENTS THINK HE IS NOT READY TO HAVE A PHONE 1 RESPONDENT SAYS PARENTS THINK SHE IS TOO YOUNG TO HAVE A PHONE 1 RESTICTION FROM GAURDIAN 1 RESTICTIONS FROM GUARDIANS 1 RESTRICTIONS BY GUARDIANS 2 RESTRICTIONS BY PARENTS 1 RESTRICTIONS FROM GAUDIANS 1 RESTRICTIONS FROM GAURDIANS 1 RESTRICTIONS FROM GUARDIANS 2 RESTRICTIONS FROM PARENTS 4 Recently damaged 1 STILL AT SCHOOL 1 STILL GOING TO SCHOOL 1 STILL IN SCHOOL 1 STILL YOUNG 6 STILL YOUNG. 7 School rules and my parents do not allow 1 She just doesn't want to buy the smartphone 1 Still at School 1 Still young 1 Still young to own a phone 1 Still young to own a smart phone 1 Studying 1 THE JOB CANNOT ALLOW OF CRASHING STONES 1 TOO OLD TO USE A PHONE 1 TOO YOUNG 5 TOO YOUNG AND NOT ALLOWED BY MY PARENTS 1 TOO YOUNG AND NOT ALLOWED BY PARENTS 1 TOO YOUNG TO BE REGISTERED 1 TOO YOUNG TO HAVE A SMARTPHONE 1 TOO YOUNG TO OWN 1 TOO YOUNG TO OWN A PHONE AND NOT ALLOWED BY MY PARENTS 1 TOO YOUNG TO OWN A SMART PHONE 2 TOO YOUNG TO OWN AND USE 1 TOO YOUNG TO OWN AND USE DEVICES 1 TOO YOUNG TO START USING A PHONE 1 TOO YOUNG TO START USING AND MY PARENT CAN NOT ALLOW 1 TOO YOUNG TO START USING PHONE 1 TOO YOUNG TO USE A PHONE 1 TOO YOUNG TO USE AND NOT ALLOWED BY MY PARENTS 1 TOO YOUNG TO USE AND OWN 1 TOO YOUNG TO USE GADGETS AND NOT ALLOWED BY MY PARENTS 1 TOO YOUNG. 1 The phone was stolen 1 They have not bought for me 1 Too 1 Too Young to have a phone 1 Too young 1 Too young to have a cell phone 1 Too young to have a phone 11 Too young to have a smartphone 2 Too young to to own smart phone 1 UNDER AGE TO OWN A SMART PHONE 1 VERY OLD TO USE A SMART PHONE 1 1 afraid of breaking the phone 1 after she qualifies to grade 10 that's when her parents will buy her 1 1 always robbed off 1 am not aloud by my parents 1 1 1 am still at school 4 am still young 6 am still young to have a phone 1 am still young to have a smartphone 1 am still young to own a smartphone 1 am too young 3 1 am too young to have a phone 1 1 because am still at school 1 because he lost five phones in the past 1 because of network problems 1 broken screen 1 brother says she can only have a phone after she completes secondary 1 can't appreciate the beauty of having a smart phone due to poor network 1 can't read 3 can't read or write 1 challenges of dropping it and getting damaged 1 cost and still in school 1 currently not using a smartphone because it got stolen 1 damaged and not yet replaced 1 discouraged by poor network in the area 1 1 doesn't have time for internet 1 don't 1 don't have money 1 don't know 37 don't know how to read 2 dropped in water 1 due to poor network 1 easy to damage 1 1 expensive 1 father doesn't allow 2 father say his too young 1 1 fear l can damage it 1 fear of breaking it 1 fear to break it as we are always in the fields working 1 fear to damage 1 feat of the husnband 1 first I finish school 1 got damaged 2 got spoiled 2 guardians can't allow me 1 had 1only got damaged recently 1 had now it got spoiled 1 1 has a broken screen, need to be fixed 1 has an intellectual disability 2 has disabilities 1 has intellectual disability 1 have no phone 1 have to ask for my parents consent 1 he had but sold due to issue 1 he uses a dongo 1 his lost too much smartphone in the bar 1 husband doesn't allow 1 i am too busy for other things eg, alcohol drinking 1 i don't have money and (aim too young to buy a phone 1 1 i have no use for it 1 i need to get permission from my parents 1 if she makes it to grade 9 it will be bought for her 1 incapacitated 1 intellectual disability due to accident which happened over 10 years ago 1 internet network challenge 1 1 it fell in water 1 1 it got damaged 10 it just got damaged 1 it just got spoilt 1 it was blocked 1 it was broken in two months ago 1 it was damaged 1 it was just damaged in the past 2 weeks 1 it was stolen 3 it's breakable 2 it's broken 1 its broken 1 its keeps me busy instead of concentrating on important things. 1 just don't think it's the right time to have one 1 just don't want 1 just lost it 1 1 1 lack of concentration in school 1 lack of interest 6 lack of money 2 lacking money. 1 left it with parents in lusaka 1 like of money to buy the the phone 1 lost 1 1 lost it 1 lost the phone 1 lost too many phones 1 luck of Construction to education 1 my disability hinders me 1 my parents can't allow me 1 my parents don't allow 1 my parents have not bought for Me yet 1 my parents have not provided for me 1 1 my phone blacked out 1 my phone got damaged 1 my phone got spoiled 2 my phone was stolen currently don't have 1 my smart phone was stolen 1 my smartphone was stolen 1 my tells me that Im too young. 1 nature of business doesn't allow using smart phone 1 nature of my business smartphone is not safe 1 need permission from Grandparents 2 need permission from parents 1 need to concentrate on school first 1 need to get permission 1 needs battery to be replaced 1 network really discourages us 1 1 no Monday to buy a smartphone 1 no interest 1 no interested 1 no internet in our area 1 no money 1 1 1 no money repair 1 no money to reply 1 not allowed by parents 3 not allowed by the family 1 not allowed to 1 not allowed to have a phone 1 not allowed to have a phone at the moment 1 not allowed to own a phone 1 not allowing to have a phone by parents 1 not capable 1 not interested 6 not interested because I lost one 1 not yet bought for me 1 not yet old enough to own one 1 nothing 2 parental consent 1 parental guidance 1 parents can not allow until i finish school 1 parents can't allow me 2 1 parents do not allow 1 parents do not permit 1 parents don't allow 1 parents don't allow me 1 parents restriction 1 permission from the parents 1 poor network 2 prohibited by the third party 2 pupil 2 restricted 1 restricted by parents 2 saving money to buy a smart phone 1 says she is old 1 scared to dispose 1 school girl 1 schooling 5 she had it just got damaged 1 1 she is a minor 1 she usually forgets in the bus or shop 1 1 sold the smart phone 1 2 still at school 3 still at secondary school 1 still in school 11 still schooling 3 still under age for a phone 1 still very young 2 still young 48 still young and at school 2 still young and parents can't allow 1 still young going to school 1 still young to have a phone 3 still young to own a device 1 still young to own a phone 2 stopped working recently 1 1 the grand do not find it necessary 1 the husband doesn't want the wife to own a phone due to personal concerns 1 the natuof his job 1 the network is bad 1 the one I had got damaged 1 the one he had is broken 1 the one i had is damaged 1 the phone got spoiled 1 the phone just got spoilt 1 the smartphone he had was stolen 1 1 1 they don't access network unless small phones 1 third party 1 third party restrictions 1 to young 1 1 1 told young 1 too expensive 1 too old 12 too old for such 1 too old to access it 1 too old to have one 1 too old to own one 1 too old to own smart phone 3 too old to own smart phones 2 too old to use it 2 too old to use smartphone or any boldly phone 1 too old. 1 too young 48 1 1 too young he says 1 too young to have a phone 3 too young to have a smart phone 1 too young to have one 1 too young to own ICT devices 1 too young to own a phone 3 too young to own a smart phone 1 too young to own a smartphone 4 too young to own one 2 too young to own phone 1 too young to own smart phone 11 too young to own smartphone 1 too young to use a phone 2 too younger 1 uncle tells me that iam too young to own a phone 1 under age 4 under age still in school 1 1 until she is done with school 2 want to concentrate more with school 1 we don't have network hear 1 weak network in our area 1 when she is done with grade 12 1 where to get or buy is quiet a distance 1 will buy one later right now do not need one 1 will have it after completing school 1 work limitation (rough job working in farm) 1 young 1 young and still in school 1 Other Specify 0 0 Are you willing to buy a smartphone to have access to the internet? 12210 17162 1 Yes 6112 2 No 6098 -999999999 missing 1 Sysmiss 17161 How much are you willing to pay for a smartphone? 6110 23262 0 15000 748.724 647.122 -999999999 missing 2 Have you ever disposed of any of the following item, which are damaged or no lon:Mobile phone (Basic, standard, smartphone) 14576 14796 0 No 11986 1 Yes 2590 -999999999 missing 78 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Backup power storages (Power bank, UP etc.) 14494 14878 0 No 14314 1 Yes 180 -999999999 missing 160 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Charger 14564 14808 0 No 12042 1 Yes 2522 -999999999 missing 90 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Battery 14571 14801 0 No 12452 1 Yes 2119 -999999999 missing 83 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Computer (Laptop, tablet, PDA etc.) 14471 14901 0 No 14399 1 Yes 72 -999999999 missing 183 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Data storage devices (Flash drives, memory cards, CDs, floppy disks, external Hard drive etc.) 14517 14855 0 No 14060 1 Yes 457 -999999999 missing 137 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Adaptor 14505 14867 0 No 14141 1 Yes 364 -999999999 missing 149 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Accessories (headsets, data cables, power packs, mouse etc.) 14506 14866 0 No 13846 1 Yes 660 -999999999 missing 148 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Cameras 14500 14872 0 No 14485 1 Yes 15 -999999999 missing 154 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Game consoles 14454 14918 0 No 14428 1 Yes 26 -999999999 missing 200 Sysmiss 14718 Have you ever disposed of any of the following item, which are damaged or no lon:Other 14326 15046 0 No 14279 1 Yes 47 -999999999 missing 328 Sysmiss 14718 Specify other item disposed of 47 0 LED lights 2 Led lights 1 RADIO 2 SOLAR PANEL 1 TELEVISION 1 TVs 1 TVs, fridge,electric kettle 1 TVs, fridge,kettle 1 Thieves stole 1 USB DRIVE 1 USB drive 7 adapter 1 charger and battery got lost. 1 1 fan 1 he lost one withotrace to dat 1 headsets 3 headsets and batteries 1 lost a charger 1 one phone was stolen 1 only the radio 1 radio 9 radio and fan 1 solar 1 television and radio 1 the dont have any electrical appliances 1 tv 3 How many Mobile phone(s) have you disposed of 2589 26783 1 1717 2 524 3 180 4 67 5 52 6 15 7 8 8 9 10 7 11 2 12 1 13 1 14 1 15 1 20 1 21 1 500 1 1000 1 -999999999 missing 1 Sysmiss 26782 How many Backup power storage(s) have you disposed of 180 29192 1 123 2 41 3 11 4 1 5 2 6 1 10 1 -999999999 missing 0 Sysmiss 29192 How many Charger(s) have you disposed of 2522 26850 1 965 2 725 3 374 4 161 5 155 6 47 7 24 8 13 9 4 10 36 12 1 13 1 14 1 15 4 16 1 18 2 20 7 25 1 -999999999 missing 0 Sysmiss 26850 How many Battery(s) have you disposed of 2119 27253 1 300 3.816 11.174 -999999999 missing How many Computer(s) have you disposed of 72 29300 1 58 2 9 3 2 4 1 5 1 16 1 -999999999 missing 0 Sysmiss 29300 How many Data storage device(s) have you disposed of 457 28915 1 202 2 115 3 71 4 25 5 17 6 8 7 4 8 5 10 3 13 2 20 3 30 1 32 1 -999999999 missing 0 Sysmiss 28915 How many Adaptor(s) have you disposed of 364 29008 1 211 2 94 3 28 4 9 5 6 6 6 7 4 8 3 10 2 20 1 -999999999 missing 0 Sysmiss 29008 How many Accessories have you disposed of 660 28712 1 223 2 171 3 102 4 37 5 55 6 20 7 10 8 8 9 2 10 14 12 3 14 1 15 6 17 1 20 3 22 1 25 1 30 2 -999999999 missing 0 Sysmiss 28712 How many Camera(s) have you disposed of 15 29357 1 9 2 5 3 1 -999999999 missing 0 Sysmiss 29357 How many Game console(s) have you disposed of 26 29346 1 17 2 1 3 2 4 2 5 1 8 1 10 2 -999999999 missing 0 Sysmiss 29346 How many Other specified item(s) have you disposed of 47 29325 1 28 2 10 3 3 4 1 5 3 12 2 -999999999 missing 0 Sysmiss 29325 How did you dispose of:Giving away (donate, give) 4195 25177 0 2909 1 1286 -999999999 missing 86 Sysmiss 25091 How did you dispose of:Burning 4136 25236 0 3972 1 164 -999999999 missing 145 Sysmiss 25091 How did you dispose of:Sold (for reuse, recycling etc.) 4139 25233 0 3695 1 444 -999999999 missing 142 Sysmiss 25091 How did you dispose of:Threw at a landfill 4213 25159 0 2423 1 1790 -999999999 missing 68 Sysmiss 25091 How did you dispose of:Threw in a trash can 4153 25219 0 3533 1 620 -999999999 missing 128 Sysmiss 25091 How did you dispose of:stashing away e.g in drawer etc. 4189 25183 0 2219 1 1970 -999999999 missing 92 Sysmiss 25091 How did you dispose of:Other 4122 25250 0 4008 1 114 -999999999 missing 159 Sysmiss 25091 Specify how you disposed of electrical and electronics 114 0 DROPED IN A RIVER 1 DROPPED IN PIT LATRINE 1 DROPPED IN THE LAKE 1 DROPPED WHEN COMMUTING 1 DUMPED IN PIT LATRINE 1 DUMPING IN PIT LATRINE 2 DUMPING INTO PIT LATRINE 1 Give away to kids to play with 1 1 I have given someone to repair for me 1 I lost them 1 In the toilet 2 Roadside dumping 1 STOLEN 3 Stolen 1 Thrown in the toilet 1 Toilet 1 WAS STOLEN 1 being stolen 1 buried it 1 children got it. 1 children were playing with them 1 fail with the phone ( got lost) 1 forgot the charger in the bar 1 giving away 1 got lost 4 in a toilet 1 in the stream 1 it was stolen 1 just threw it 1 just threw them away 1 keep them 1 keeping them at home 1 kept in home 1 keptyhem 1 leaving it uncaring 1 left it with the repairer 1 ln the Bush 1 loosing them 1 losing 1 lost 3 lost it 5 never disposed kept them in the house 1 phone dropped and got damaged 1 phone was stolen 1 recyclers 1 sol 1 sold it 1 some got lost 1 1 stolen 18 stollen 2 stream 1 taken back where it was bought 1 taken for service and went missing 1 the lost 1 the never disposed the chargers the kept them 1 theft 1 thefts 1 they got lost 1 thieves entered the house and stole all the e_waste phones 1 thieves stealing the phones 1 thres in bush 1 1 threw in the field 1 threw it in the pit latrine 1 threw it in the river 1 threw it in the toilet 2 threw just around 1 threw on the land and children used to play with them 1 throne in the pitratrine 1 through throwing in the yard 1 throw at pit 1 throw away anyhow 1 throw away in a pit 1 throw in a bin 1 throw in the dustbin 1 throwing in the bush 1 throwing in the toilet 1 thrown out in pit latrine 1 took for repair 1 took it for repair 1 Are you aware of the dangers associated with unsafe disposal 14634 14738 1 Yes 1305 2 No 13329 -999999999 missing 20 Sysmiss 14718 Dangers associated with unsafe disposal of electronic and electrical devices:Air pollution 1297 28075 0 285 1 Yes 1012 2 No 0 -999999999 8 Sysmiss 28067 Dangers associated with unsafe disposal of electronic and electrical devices:Water pollution 1290 28082 0 296 1 994 -999999999 missing 15 Sysmiss 28067 Dangers associated with unsafe disposal of electronic and electrical devices:Soil contamination 1296 28076 0 202 1 1094 -999999999 missing 9 Sysmiss 28067 Dangers associated with unsafe disposal of electronic and electrical devices:Other 1249 28123 0 1209 1 40 -999999999 missing 56 Sysmiss 28067 Specify other danger 40 0 CHEDREN CAN PICK AND PUT IT IN THEY MOUTHS 1 Can be a hazard to children 1 Can injure some one 1 Direct injury in case of contact with battery acid. 1 Explosives 1 Human poisoning 4 Injury to oneself if not properly disposed of 1 Some can explode and burn a house or a person 1 The acid in the battery can burn someone if touched If it leaks 1 They can explode and burn children as they are playing with them 1 batteries can cause explosives 1 child poisoning 1 children can injure themselves 1 children may pick it if not properly disposed off 1 danger to children 3 danger to children if playing with such items 1 danger to children who may pick them 1 dangerous for young ones 1 dangerous with the children 1 diseases 1 due to bad chemical content children may get affected 1 electric shocks 1 electrical shocks 1 explosion 1 harmful to humans item wounding 1 hazards to the children 1 highly toxic to humans 1 human poisoning 1 1 land pollution 1 poison when children get them 1 radiation 1 1 sometimes it can burst 1 they cause cancer 1 Ever used internet 14635 14737 1 Yes 3407 2 No 11228 -999999999 missing 19 Sysmiss 14718 Reason for not using the internet 11217 18155 1 I don’t know how to use it 6505 2 Internet service is not available 166 3 It’s expensive 391 4 Prohibition my third party 107 5 Lack of interest 369 6 No internet facility nearby 81 7 It is intimidating/frightening (Cyber Phobia) 45 8 Religious/Cultural Beliefs 43 9 I have no device for accessing it 3383 10 Other, specify 127 -999999999 missing 11 Sysmiss 18144 Specify main reason for not using the internet 127 0 I DONT KNOW IT 1 I HAVE NO USE FOR INTERNET 1 I avoid making mistakes 1 I can't read 1 I don't have a smartphone 1 I don't have any account for internet 1 1 I don't know what it is 1 I haven't learnt about it 1 I'm too old and sick 1 I'm too young 1 NETWORK IS A PROBLEM HERE 1 NETWORK OUTAGE AND PROBLEMS HERE AND IT IS LIMITED 1 NO GADGET FOR INTERNET ACCESSBILITY 1 NO GADGET FOR INTERNET ACCESSIBILITY 1 NO GADGET TO ACCESS INTERNET 2 NO GADGET TO ACCESS TO INTERNET 1 NO IDEA 1 NO KNOWLEDGE ABOUT INTERNET 1 NO PROPER GADGET FOR INTERNET 1 NO PROPER GADGET TO ACCESS INTERNET 1 NO SMART PHONE FOR ACCESBILITY 1 NO USE FOR INTERNET 1 NOT NECESSARY TO USE 1 No interest 1 1 TOO OLD TO HAVE A PHONE 1 TOO OLD TO USE THE INTERNET 1 Too young 1 Too young for such 1 Too young to access internet 1 am too old to use internet 1 1 can't read 2 can't read or write 1 currently dont have a smart 1 doesn't know what internet is 1 don't have a phone 1 don't have a smartphone 1 don't know how to read 3 don't like it 1 father refuses him 1 has a disability 1 has an intellectual disability 1 have a small phone without internet 1 have know interest 1 have no phone that goes on internet 1 i have no use for it 1 incapacitated 1 1 just bought the phone not yet. 1 1 lack of knowledge 2 lack of knowledge to use the internet 1 lost too many phones 1 1 mental illness 1 need permission from Grandparents 1 network problems 1 no knowledge 1 not allowed 1 not allowed by the parents 1 not need now 1 old age 2 parents can't allow me 1 physical disability 1 poor and weak network 1 she is blind 1 1 still very young 1 still young 23 the device couldn't access internet 1 the leason is that I don't have a big phone. 1 to old to use internet 1 too old 8 too young 11 too young to use the internet 1 under age 4 underage 1 Have you used the internet at least once in the last 3 months? 3233 26139 1 Yes 2464 2 No 769 -999999999 missing 0 Sysmiss 26139 How often did you use the internet in the last 3 months? 2464 26908 1 At least once a day 1699 2 At least once a week but not every day 661 3 At least once a month 104 -999999999 missing 0 Sysmiss 26908 Where did you use the internet in the last 3 months?:Home 2460 26912 0 No 182 1 Yes 2278 -999999999 missing 4 Sysmiss 26908 Where did you use the internet in the last 3 months?:Work 2413 26959 0 No 1560 1 Yes 853 -999999999 missing 51 Sysmiss 26908 Where did you use the internet in the last 3 months?:Place of education 2396 26976 0 No 2141 1 Yes 255 -999999999 missing 68 Sysmiss 26908 Where did you use the internet in the last 3 months?:Another person's home 2397 26975 0 No 1731 1 Yes 666 -999999999 missing 67 Sysmiss 26908 Where did you use the internet in the last 3 months?:Facility open to the public 2398 26974 0 No 2108 1 Yes 290 -999999999 missing 66 Sysmiss 26908 Where did you use the internet in the last 3 months?:Community internet Access facility 2401 26971 0 No 2246 1 Yes 155 -999999999 missing 63 Sysmiss 26908 Where did you use the internet in the last 3 months?:While commuting in transport or walking 2406 26966 0 No 1867 1 Yes 539 -999999999 missing 58 Sysmiss 26908 Where did you use the internet in the last 3 months?:In mobility 2407 26965 0 No 1783 1 Yes 624 -999999999 missing 57 Sysmiss 26908 Where did you use the internet in the last 3 months?:Other locations, specify 2345 27027 0 No 2336 1 Yes 9 -999999999 missing 119 Sysmiss 26908 Specify other place where you used the internet. 9 0 At network place 1 At the shop(market ) 1 Where they is internet Connectivity on my phone 1 at the farm 1 farm 1 in town 1 place where internet is found 1 when am not driving, in the lodge. 1 wherever he chances a phone 1 Do you have an email address? 3233 26139 1 Yes 1710 2 No 1523 -999999999 missing 0 Sysmiss 26139 How many email addresses do you have? 1710 27662 1 1439 2 232 3 36 4 1 5 1 12 1 -999999999 missing 0 Sysmiss 27662 What email address type(s) do you have?:Yahoo 1661 27711 0 No 1439 1 Yes 222 -999999999 missing 49 Sysmiss 27662 What email address type(s) do you have?:Gmail 1700 27672 0 No 96 1 Yes 1604 -999999999 missing 10 Sysmiss 27662 What email address type(s) do you have?:Outlook Mail 1646 27726 0 No 1630 1 Yes 16 -999999999 missing 64 Sysmiss 27662 What email address type(s) do you have?:Hotmail 1648 27724 0 No 1626 1 Yes 22 -999999999 missing 62 Sysmiss 27662 What email address type(s) do you have?:Myway 1649 27723 0 No 1649 1 Yes 0 -999999999 missing 61 Sysmiss 27662 What email address type(s) do you have?:Zamnet 1651 27721 0 No 1649 1 Yes 2 -999999999 missing 59 Sysmiss 27662 What email address type(s) do you have?:Live 1651 27721 0 No 1650 1 Yes 1 -999999999 missing 59 Sysmiss 27662 What email address type(s) do you have?:Corporate email 1648 27724 0 No 1634 1 Yes 14 -999999999 missing 62 Sysmiss 27662 What email address type(s) do you have?:Other, specify 1606 27766 0 No 1600 1 Yes 6 -999999999 missing 104 Sysmiss 27662 Specify other email address you have 6 0 Google account 1 fqmo.com 1 iCloud 4 Do you use any cloud services? 2538 26834 1 Yes 551 2 No 1987 -999999999 missing 0 Sysmiss 26834 Cloud services used in the last 3 months.:One drive 535 28837 0 No 465 1 Yes 70 -999999999 missing 16 Sysmiss 28821 Cloud services used in the last 3 months.:Amazon Web Services (AWS) 532 28840 0 No 511 1 Yes 21 -999999999 missing 19 Sysmiss 28821 Cloud services used in the last 3 months.:iCloud 534 28838 0 No 433 1 Yes 101 -999999999 missing 17 Sysmiss 28821 Cloud services used in the last 3 months.:Microsoft Azure 532 28840 0 No 526 1 Yes 6 -999999999 missing 19 Sysmiss 28821 Cloud services used in the last 3 months.:Dropbox 533 28839 0 No 482 1 Yes 51 -999999999 missing 18 Sysmiss 28821 Cloud services used in the last 3 months.:Google Drive 546 28826 0 No 80 1 Yes 466 -999999999 missing 5 Sysmiss 28821 Cloud services used in the last 3 months.:Other, Specify 518 28854 0 No 513 1 Yes 5 -999999999 missing 33 Sysmiss 28821 Specify other cloud service that you used before? 5 0 Google photos 1 Kiku 1 Mega drive 1 sfpt 1 zoom 1 What activities do you undertake when you are browsing/surfing the internet?:Studying 2491 26881 0 No 1638 1 Yes 853 -999999999 missing 47 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Research 2495 26877 0 No 1361 1 Yes 1134 -999999999 missing 43 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Business 2482 26890 0 No 1976 1 Yes 506 -999999999 missing 56 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:E-mail 2484 26888 0 No 1617 1 Yes 867 -999999999 missing 54 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Social Networking 2524 26848 0 No 346 1 Yes 2178 -999999999 missing 14 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Online shopping 2469 26903 0 No 2213 1 Yes 256 -999999999 missing 69 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Internet Banking 2474 26898 0 No 2281 1 Yes 193 -999999999 missing 64 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Learning 2482 26890 0 No 1932 1 Yes 550 -999999999 missing 56 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Gaming 2475 26897 0 No 2021 1 Yes 454 -999999999 missing 63 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Downloading Materials 2497 26875 0 No 1205 1 Yes 1292 -999999999 missing 41 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Reading Publications 2479 26893 0 No 1636 1 Yes 843 -999999999 missing 59 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Watching videos and/or movies 2503 26869 0 No 965 1 Yes 1538 -999999999 missing 35 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Watching online TV 2482 26890 0 No 2036 1 Yes 446 -999999999 missing 56 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Online betting 2481 26891 0 No 2214 1 Yes 267 -999999999 missing 57 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Listening to online music and/or radio (audio streaming) 2490 26882 0 No 1722 1 Yes 768 -999999999 missing 48 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Video conferencing (virtual meetings etc) 2495 26877 0 No 2110 1 Yes 385 -999999999 missing 43 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Accessing cloud services 2482 26890 0 No 2236 1 Yes 246 -999999999 missing 56 Sysmiss 26834 What activities do you undertake when you are browsing/surfing the internet?:Other 2408 26964 0 No 2405 1 Yes 3 -999999999 missing 130 Sysmiss 26834 Specify other activities you undertake when you are on the internet 3 0 1 E learning 1 worshing or having church 1 On a scale of 1-5 how satisfied are you PROVISION OF SERVICE INFORMATION? 2538 26834 1 Excellent 169 2 Very Good 516 3 Good 1373 4 Fair 417 5 Poor 63 -999999999 missing 0 Sysmiss 26834 On a scale of 1-5 how satisfied are you customer services? 2538 26834 1 Excellent 125 2 Very Good 472 3 Good 1352 4 Fair 511 5 Poor 78 -999999999 missing 0 Sysmiss 26834 On a scale of 1-5 how satisfied are you complaint resolution? 2537 26835 1 Excellent 111 2 Very Good 397 3 Good 1258 4 Fair 625 5 Poor 146 -999999999 missing 1 Sysmiss 26834 On a scale of 1-5 how satisfied are you accuracy in billing? 2538 26834 1 Excellent 90 2 Very Good 348 3 Good 1210 4 Fair 691 5 Poor 199 -999999999 missing 0 Sysmiss 26834 On a scale of 1-5 how satisfied are your INTERNET SPEED? 2538 26834 1 Excellent 138 2 Very Good 431 3 Good 1227 4 Fair 563 5 Poor 179 -999999999 missing 0 Sysmiss 26834 On a scale of 1-5 how satisfied are you with RELIABILITY OF OVERALL SERVICES? 2538 26834 1 Excellent 100 2 Very Good 408 3 Good 1284 4 Fair 658 5 Poor 88 -999999999 missing 0 Sysmiss 26834 Which internet service providers have you used before?:Airtel (mobile service) 2526 26846 0 No 458 1 Yes 2068 -999999999 missing 12 Sysmiss 26834 Which internet service providers have you used before?:Airtel (fixed service) 2452 26920 0 No 2290 1 Yes 162 -999999999 missing 86 Sysmiss 26834 Which internet service providers have you used before?:MTN (mobile service) 2497 26875 0 No 1148 1 Yes 1349 -999999999 missing 41 Sysmiss 26834 Which internet service providers have you used before?:MTN (fixed service) 2453 26919 0 No 2333 1 Yes 120 -999999999 missing 85 Sysmiss 26834 Which internet service providers have you used before?:Zamtel (mobile service) 2481 26891 0 No 2114 1 Yes 367 -999999999 missing 57 Sysmiss 26834 Which internet service providers have you used before?:Zamtel (fixed service) 2448 26924 0 No 2389 1 Yes 59 -999999999 missing 90 Sysmiss 26834 Which internet service providers have you used before?:Africonnect (Inq Digital) 2456 26916 0 No 2455 1 Yes 1 -999999999 missing 82 Sysmiss 26834 Which internet service providers have you used before?:City Channels 2460 26912 0 No 2459 1 Yes 1 -999999999 missing 78 Sysmiss 26834 Which internet service providers have you used before?:Dimension Data 2460 26912 0 No 2457 1 Yes 3 -999999999 missing 78 Sysmiss 26834 Which internet service providers have you used before?:Liquid Telecom 2456 26916 0 No 2426 1 Yes 30 -999999999 missing 82 Sysmiss 26834 Which internet service providers have you used before?:Isat Africa 2457 26915 0 No 2457 1 Yes 0 -999999999 missing 81 Sysmiss 26834 Which internet service providers have you used before?:Paratus Telecom 2455 26917 0 No 2455 1 Yes 0 -999999999 missing 83 Sysmiss 26834 Which internet service providers have you used before?:Preworx 2456 26916 0 No 2453 1 Yes 3 -999999999 missing 82 Sysmiss 26834 Which internet service providers have you used before?:Zamnet Solutions 2455 26917 0 No 2445 1 Yes 10 -999999999 missing 83 Sysmiss 26834 Which internet service providers have you used before?:Other Specify 2402 26970 0 No 2399 1 Yes 3 -999999999 missing 136 Sysmiss 26834 Other Specify 3 0 Google go. 1 Vodafone 1 1 Other Specify 0 0 What type(s) of internet services do you use?:Analogue modem (dial-up via standard telephone line) 2456 26916 0 2399 1 57 -999999999 missing 82 Sysmiss 26834 What type(s) of internet services do you use?:ISDN (Integrated Services Digital Network) 2445 26927 0 2418 1 27 -999999999 missing 93 Sysmiss 26834 What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds below 256 kbit/s 2451 26921 0 2429 1 22 -999999999 missing 87 Sysmiss 26834 What type(s) of internet services do you use?:Other fixed narrowband with an advertised download speed of less than 256 kbit/s 2453 26919 0 2433 1 20 -999999999 missing 85 Sysmiss 26834 What type(s) of internet services do you use?:DSL (Digital Subscriber Line) at advertised download speeds of at least 256 kbit/s 2458 26914 0 2415 1 43 -999999999 missing 80 Sysmiss 26834 What type(s) of internet services do you use?:Cable modem 2454 26918 0 2420 1 34 -999999999 missing 84 Sysmiss 26834 What type(s) of internet services do you use?:High speed leased lines 2456 26916 0 2453 1 3 -999999999 missing 82 Sysmiss 26834 What type(s) of internet services do you use?:Fibre-to-the-home/building 2454 26918 0 2448 1 6 -999999999 missing 84 Sysmiss 26834 What type(s) of internet services do you use?:Powerline 2446 26926 0 2444 1 2 -999999999 missing 92 Sysmiss 26834 What type(s) of internet services do you use?:Other fixed broadband 2448 26924 0 2442 1 6 -999999999 missing 90 Sysmiss 26834 What type(s) of internet services do you use?:WiMAX 2434 26938 0 2433 1 1 -999999999 missing 104 Sysmiss 26834 What type(s) of internet services do you use?:Fixed CDMA 2439 26933 0 2437 1 2 -999999999 missing 99 Sysmiss 26834 What type(s) of internet services do you use?:Satellite broadband network 2435 26937 0 2403 1 32 -999999999 missing 103 Sysmiss 26834 What type(s) of internet services do you use?:Mobile Narrowband network (2G, e.g. EDGE, GPSRA) via a handset 2461 26911 0 1905 1 556 -999999999 missing 77 Sysmiss 26834 What type(s) of internet services do you use?:Mobile broadband network (at least 3G, e.g. UMTS) via a handset 2509 26863 0 285 1 2224 -999999999 missing 29 Sysmiss 26834 What type(s) of internet services do you use?:Integrated SIM card in a computer 2453 26919 0 2440 1 13 -999999999 missing 85 Sysmiss 26834 What type(s) of internet services do you use?:USB Modems 2456 26916 0 2376 1 80 -999999999 missing 82 Sysmiss 26834 What type(s) of internet services do you use?:GSM Gateways (router & modem combo) (MiFi, Wi-Fi devices) 2458 26914 0 2242 1 216 -999999999 missing 80 Sysmiss 26834 What type(s) of internet services do you use?:Other mobile broadband, specify 2406 26966 0 2394 1 12 -999999999 missing 132 Sysmiss 26834 What type(s) of internet services do you use often? 2535 26837 1 Analogue modem (dial-up via standard telephone line) 28 2 ISDN (Integrated Services Digital Network) 14 3 DSL (Digital Subscriber Line) at advertised download speeds 12 4 Other fixed narrowband with an advertised download speed of 9 5 DSL (Digital Subscriber Line) at advertised download speeds 26 6 Cable modem 5 7 High speed leased lines 2 8 Fibre-to-the-home/building 1 9 Powerline 0 10 Other fixed broadband 3 11 WiMAX 0 12 Fixed CDMA 0 13 Satellite broadband network 27 14 Mobile Narrowband network (2G, e.g. EDGE, GPSRA) via a hands 163 15 Mobile broadband network (at least 3G, e.g. UMTS) via a hand 2103 16 Integrated SIM card in a computer 1 17 USB Modems 13 18 GSM Gateways (router & modem combo) (MiFi, Wi-Fi devices 120 19 Other mobile broadband, specify 8 20 I dont know 0 -999999999 missing 3 Sysmiss 26834 Specify what type of internet service you use often? 8 0 4G 4 4g 2 not sure 1 researching and videos 1 Which subscriber segment are you? 2538 26834 1 Capped by volume 1952 2 Uncapped by volume 586 -999999999 missing 0 Sysmiss 26834 On average, how much volume of data (in Gb) do you use per month? 1950 27422 0 20000 37.424 476.556 -999999999 missing 2 What is your monthly expenditure on subscription for XXXXX? 1950 27422 0 50000 111.118 1145.669 -999999999 missing 2 Is subscription/SLA for the service between you and the service provider 1908 27464 1 Yes 228 2 No 1680 -999999999 missing 2 Sysmiss 27462 What internet speed do you subscribe to on a monthly basis? (capacity) 228 29144 1 30000 819.592 2380.232 -999999999 missing What is your monthly expenditure on subscription for YYYYY? 228 29144 2 6200 83.443 416.423 -999999999 missing 2068 27304 1 Expensive 903 2 Affordable 1076 3 Cheap 37 4 I dont know 52 -999999999 missing 0 Sysmiss 27304 How do you rate the cost of internet services for MTN (mobile service)? 162 29210 1 Expensive 57 2 Affordable 88 3 Cheap 5 4 I dont know 12 -999999999 missing 0 Sysmiss 29210 How do you rate the cost of internet services for Zamtel (mobile service) ? 1349 28023 1 Expensive 206 2 Affordable 587 3 Cheap 147 4 I dont know 409 -999999999 missing 0 Sysmiss 28023 How do you rate the cost of internet services for Africonnect (Inq Digital)? 120 29252 1 Expensive 20 2 Affordable 42 3 Cheap 1 4 I dont know 57 -999999999 missing 0 Sysmiss 29252 How do you rate the cost of internet services for Airtel (fixed service) ? 367 29005 1 Expensive 143 2 Affordable 141 3 Cheap 9 4 I dont know 74 -999999999 missing 0 Sysmiss 29005 How do you rate the cost of internet services for City Channels ? 59 29313 1 Expensive 20 2 Affordable 14 3 Cheap 0 4 I dont know 25 -999999999 missing 0 Sysmiss 29313 How do you rate the cost of internet services for Dimension Data? 1 29371 1 Expensive 0 2 Affordable 1 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 29371 1 29371 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 1 -999999999 missing 0 Sysmiss 29371 How do you rate the cost of internet services for Isat Africa ? 3 29369 1 Expensive 2 2 Affordable 0 3 Cheap 0 4 I dont know 1 -999999999 missing 0 Sysmiss 29369 How do you rate the cost of internet services for MTN (fixed service)? 30 29342 1 Expensive 3 2 Affordable 12 3 Cheap 0 4 I dont know 15 -999999999 missing 0 Sysmiss 29342 How do you rate the cost of internet services for Paratus Telecom? 0 29372 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 29372 How do you rate the cost of internet services for Preworx? 0 29372 1 Expensive 0 2 Affordable 0 3 Cheap 0 4 I dont know 0 -999999999 missing 0 Sysmiss 29372 How do you rate the cost of internet services for Zamnet Solutions? 3 29369 1 Expensive 0 2 Affordable 2 3 Cheap 0 4 I dont know 1 -999999999 missing 0 Sysmiss 29369 How do you rate the cost of internet services for Zamtel (fixed service)? 10 29362 1 Expensive 3 2 Affordable 4 3 Cheap 2 4 I dont know 1 -999999999 missing 0 Sysmiss 29362 In general, how do you rate the cost of internet services in Zambia? 2538 26834 1 Expensive 1014 2 Affordable 1341 3 Cheap 58 4 I dont know 125 -999999999 missing 0 Sysmiss 26834 In general, how much are you willing to pay for internet services monthly? 1014 28358 0 503 43.934 57.401 -999999999 missing Do you know of any dangers or risks that exist from using the internet? 3233 26139 1 Yes 1416 2 No 1817 -999999999 missing 0 Sysmiss 26139 What are the online/internet risks that you know of?:Fake news 1414 27958 0 No 82 1 Yes 1332 -999999999 missing 2 Sysmiss 27956 What are the online/internet risks that you know of?:Phishing 1373 27999 0 No 880 1 Yes 493 -999999999 missing 43 Sysmiss 27956 What are the online/internet risks that you know of?:Financial Fraud 1407 27965 0 No 349 1 Yes 1058 -999999999 missing 9 Sysmiss 27956 What are the online/internet risks that you know of?:Adult pornography 1408 27964 0 No 134 1 Yes 1274 -999999999 missing 8 Sysmiss 27956 What are the online/internet risks that you know of?:Child pornography 1399 27973 0 No 357 1 Yes 1042 -999999999 missing 17 Sysmiss 27956 What are the online/internet risks that you know of?:Cyber bullying 1405 27967 0 No 236 1 Yes 1169 -999999999 missing 11 Sysmiss 27956 What are the online/internet risks that you know of?:Grooming 1393 27979 0 No 883 1 Yes 510 -999999999 missing 23 Sysmiss 27956 What are the online/internet risks that you know of?:False alarms 1409 27963 0 No 487 1 Yes 922 -999999999 missing 7 Sysmiss 27956 What are the online/internet risks that you know of?:Identity theft 1406 27966 0 No 581 1 Yes 825 -999999999 missing 10 Sysmiss 27956 What are the online/internet risks that you know of?:Violence 1401 27971 0 No 559 1 Yes 842 -999999999 missing 15 Sysmiss 27956 What are the online/internet risks that you know of?:Terrorism 1397 27975 0 No 752 1 Yes 645 -999999999 missing 19 Sysmiss 27956 What are the online/internet risks that you know of?:Hate speech 1408 27964 0 No 452 1 Yes 956 -999999999 missing 8 Sysmiss 27956 What are the online/internet risks that you know of?:Damage to reputation 1396 27976 0 No 558 1 Yes 838 -999999999 missing 20 Sysmiss 27956 What are the online/internet risks that you know of?:Sexting 1407 27965 0 No 521 1 Yes 886 -999999999 missing 9 Sysmiss 27956 What are the online/internet risks that you know of?:Impersonation 1407 27965 0 No 647 1 Yes 760 -999999999 missing 9 Sysmiss 27956 What are the online/internet risks that you know of?:Fake online promotions 1406 27966 0 No 414 1 Yes 992 -999999999 missing 10 Sysmiss 27956 What are the online/internet risks that you know of?:Scams 1409 27963 0 No 236 1 Yes 1173 -999999999 missing 7 Sysmiss 27956 What are the online/internet risks that you know of?:hacking 1410 27962 0 No 383 1 Yes 1027 -999999999 missing 6 Sysmiss 27956 What are the online/internet risks that you know of?:Online Defamtion 1401 27971 0 No 695 1 Yes 706 -999999999 missing 15 Sysmiss 27956 What are the online/internet risks that you know of?:Other specify 1357 28015 0 No 1349 1 Yes 8 -999999999 missing 59 Sysmiss 27956 Specify other online risks that you know 8 0 Viruses 1 blasfaming 1 fake jobs eg recent recruitment of uniformed jobs 1 satanism 3 she is not on Facebook 1 viruses 1 Have you ever been exposed to any of the following risks online/internet?:Fake news 1330 28042 0 No 196 1 Yes 1134 -999999999 missing 86 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Phishing 488 28884 0 No 256 1 Yes 232 -999999999 missing 928 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Financial Fraud 1052 28320 0 No 434 1 Yes 618 -999999999 missing 364 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Adult pornography 1270 28102 0 No 405 1 Yes 865 -999999999 missing 146 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Child pornography 1038 28334 0 No 467 1 Yes 571 -999999999 missing 378 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Cyber bullying 1164 28208 0 No 455 1 Yes 709 -999999999 missing 252 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Grooming 503 28869 0 No 274 1 Yes 229 -999999999 missing 913 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:False alarms 916 28456 0 No 311 1 Yes 605 -999999999 missing 500 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Identity theft 818 28554 0 No 397 1 Yes 421 -999999999 missing 598 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Violence 834 28538 0 No 338 1 Yes 496 -999999999 missing 582 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Terrorism 642 28730 0 No 359 1 Yes 283 -999999999 missing 774 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Hate speech 954 28418 0 No 337 1 Yes 617 -999999999 missing 462 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Damage to reputation 834 28538 0 No 377 1 Yes 457 -999999999 missing 582 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Sexting 879 28493 0 No 377 1 Yes 502 -999999999 missing 537 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Impersonation 757 28615 0 No 360 1 Yes 397 -999999999 missing 659 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Fake online promotions 991 28381 0 No 327 1 Yes 664 -999999999 missing 425 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Scams 1167 28205 0 No 307 1 Yes 860 -999999999 missing 249 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:hacking 1021 28351 0 No 431 1 Yes 590 -999999999 missing 395 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Online Defamtion 694 28678 0 No 416 1 Yes 278 -999999999 missing 722 Sysmiss 27956 Have you ever been exposed to any of the following risks online/internet?:Other specify 8 29364 0 No 6 1 Yes 2 -999999999 missing 1408 Sysmiss 27956 Specify other online risks that you have been exposed to? 2 0 fake job promotions 1 promotion of satanism 1 Have you ever been a victim of any of the following online/internet risks?:Fake news 1127 28245 0 No 798 1 Yes 329 -999999999 missing 289 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Phishing 231 29141 0 No 215 1 Yes 16 -999999999 missing 1185 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Financial Fraud 614 28758 0 No 517 1 Yes 97 -999999999 missing 802 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Adult pornography 858 28514 0 No 692 1 Yes 166 -999999999 missing 558 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Child pornography 569 28803 0 No 496 1 Yes 73 -999999999 missing 847 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Cyber bullying 704 28668 0 No 645 1 Yes 59 -999999999 missing 712 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Grooming 228 29144 0 No 220 1 Yes 8 -999999999 missing 1188 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:False alaerms 602 28770 0 No 486 1 Yes 116 -999999999 missing 814 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Identity theft 417 28955 0 No 382 1 Yes 35 -999999999 missing 999 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Violence 495 28877 0 No 455 1 Yes 40 -999999999 missing 921 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Terrorism 282 29090 0 No 276 1 Yes 6 -999999999 missing 1134 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Hate speech 612 28760 0 No 543 1 Yes 69 -999999999 missing 804 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Damage to reputation 452 28920 0 No 424 1 Yes 28 -999999999 missing 964 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Sexting 499 28873 0 No 387 1 Yes 112 -999999999 missing 917 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Impersonation 395 28977 0 No 370 1 Yes 25 -999999999 missing 1021 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Fake online promotions 661 28711 0 No 537 1 Yes 124 -999999999 missing 755 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Scams 855 28517 0 No 674 1 Yes 181 -999999999 missing 561 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:hacking 586 28786 0 No 472 1 Yes 114 -999999999 missing 830 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Online Defamtion 277 29095 0 No 265 1 Yes 12 -999999999 missing 1139 Sysmiss 27956 Have you ever been a victim of any of the following online/internet risks?:Other specify 2 29370 0 No 2 1 Yes 0 -999999999 missing 1414 Sysmiss 27956 Specify other online risks that you have been victim to? 0 0 Do you have any social media account? 1416 27956 1 Yes 1280 2 No 136 -999999999 missing 0 Sysmiss 27956 Which social media account(s) do you have?:Twitter 1248 28124 0 No 1037 1 Yes 211 -999999999 missing 32 Sysmiss 28092 Which social media account(s) do you have?:Facebook 1278 28094 0 No 68 1 Yes 1210 -999999999 missing 2 Sysmiss 28092 Which social media account(s) do you have?:Whatsapp 1275 28097 0 No 96 1 Yes 1179 -999999999 missing 5 Sysmiss 28092 Which social media account(s) do you have?:Google+ 1257 28115 0 No 834 1 Yes 423 -999999999 missing 23 Sysmiss 28092 Which social media account(s) do you have?:Instargram 1263 28109 0 No 890 1 Yes 373 -999999999 missing 17 Sysmiss 28092 Which social media account(s) do you have?:Viber 1257 28115 0 No 1245 1 Yes 12 -999999999 missing 23 Sysmiss 28092 Which social media account(s) do you have?:Snap chat 1255 28117 0 No 1068 1 Yes 187 -999999999 missing 25 Sysmiss 28092 Which social media account(s) do you have?:WeChat 1262 28110 0 No 1219 1 Yes 43 -999999999 missing 18 Sysmiss 28092 Which social media account(s) do you have?:Skype 1258 28114 0 No 1218 1 Yes 40 -999999999 missing 22 Sysmiss 28092 Which social media account(s) do you have?:Linked-In 1257 28115 0 No 1220 1 Yes 37 -999999999 missing 23 Sysmiss 28092 Which social media account(s) do you have?:Windows Live 1258 28114 0 No 1242 1 Yes 16 -999999999 missing 22 Sysmiss 28092 Which social media account(s) do you have?:Yahoo messenger 1260 28112 0 No 1180 1 Yes 80 -999999999 missing 20 Sysmiss 28092 Which social media account(s) do you have?:Telegram 1263 28109 0 No 1154 1 Yes 109 -999999999 missing 17 Sysmiss 28092 Which social media account(s) do you have?:Twoo 1261 28111 0 No 1253 1 Yes 8 -999999999 missing 19 Sysmiss 28092 Which social media account(s) do you have?:Baboo 1258 28114 0 No 1249 1 Yes 9 -999999999 missing 22 Sysmiss 28092 Which social media account(s) do you have?:Tinder 1257 28115 0 No 1231 1 Yes 26 -999999999 missing 23 Sysmiss 28092 Which social media account(s) do you have?:Tik-Tok 1261 28111 0 No 840 1 Yes 421 -999999999 missing 19 Sysmiss 28092 Which social media account(s) do you have?:Other specify 1229 28143 0 No 1219 1 Yes 10 -999999999 missing 51 Sysmiss 28092 Specify other social media account you have? 10 0 Phoenix 1 1 let's chat 1 not applicable 1 you tube 5 zoom 1 Which social media do you use the most? 1280 28092 1 Twitter 1 2 Facebook 607 3 Whatsapp 619 4 Google+ 10 5 Instargram 8 6 Viber 0 7 Snap chat 0 8 WeChat 0 9 Skype 0 10 Linked-In 2 11 Windows Live 0 12 Yahoo messenger 2 13 Telegram 0 14 Twoo 0 15 Baboo 0 16 Tinder 0 17 Tik-Tok 28 18 Other specify 3 -999999999 missing 0 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Fake news 1275 28097 0 No 316 1 Yes 959 -999999999 missing 5 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Phishing 1254 28118 0 No 1045 1 Yes 209 -999999999 missing 26 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Financial Fraud 1257 28115 0 No 804 1 Yes 453 -999999999 missing 23 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Adult pornography 1267 28105 0 No 624 1 Yes 643 -999999999 missing 13 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Child pornography 1257 28115 0 No 873 1 Yes 384 -999999999 missing 23 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Cyber bullying 1260 28112 0 No 691 1 Yes 569 -999999999 missing 20 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Grooming 1257 28115 0 No 1071 1 Yes 186 -999999999 missing 23 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:False alarms 1263 28109 0 No 763 1 Yes 500 -999999999 missing 17 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Identity theft 1260 28112 0 No 939 1 Yes 321 -999999999 missing 20 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Violence 1262 28110 0 No 902 1 Yes 360 -999999999 missing 18 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Terrorism 1256 28116 0 No 1052 1 Yes 204 -999999999 missing 24 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Hate speech 1266 28106 0 No 789 1 Yes 477 -999999999 missing 14 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Damage to reputation 1258 28114 0 No 904 1 Yes 354 -999999999 missing 22 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Sexting 1257 28115 0 No 871 1 Yes 386 -999999999 missing 23 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Impersonation 1255 28117 0 No 950 1 Yes 305 -999999999 missing 25 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Fake online promotions 1253 28119 0 No 691 1 Yes 562 -999999999 missing 27 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Scams 1270 28102 0 No 602 1 Yes 668 -999999999 missing 10 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:hacking 1271 28101 0 No 784 1 Yes 487 -999999999 missing 9 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Online Defamtion 1262 28110 0 No 974 1 Yes 288 -999999999 missing 18 Sysmiss 28092 Have you ever encountered online/internet risks while using the social media?:Other specify 1229 28143 0 No 1229 1 Yes 0 -999999999 missing 51 Sysmiss 28092 Specify other online risks that you have encountered while using social media? 0 0 Have you ever had contact on the internet with someone you have not met face-to- 1416 27956 1 Yes 697 2 No 719 -999999999 missing 0 Sysmiss 27956 Have you ever met anyone face-to-face that you first got to know online? 697 28675 1 Yes 377 2 No 320 -999999999 missing 0 Sysmiss 28675 production/possession/circulation of obscene materials, including pornography 697 28675 1 Yes 631 2 No 66 -999999999 missing 0 Sysmiss 28675 1396 27976 0 911 1 485 -999999999 missing 20 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Report to the Internet service provider to block the site 1397 27975 0 895 1 502 -999999999 missing 19 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Report to Zambia Police 1392 27980 0 960 1 432 -999999999 missing 24 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Talk to someone you trust 1391 27981 0 954 1 437 -999999999 missing 25 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Close the site 1407 27965 0 569 1 838 -999999999 missing 9 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Share with others 1387 27985 0 1261 1 126 -999999999 missing 29 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Surf on 1391 27981 0 1174 1 217 -999999999 missing 25 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:If child content, report to Internet Watch Foundation (IWF) portal 1391 27981 0 1266 1 125 -999999999 missing 25 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:If child, report child helpline 116 1391 27981 0 1233 1 158 -999999999 missing 25 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Use filters to block offensive or adult material 1392 27980 0 1122 1 270 -999999999 missing 24 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Seek support to prevent access to the website 1393 27979 0 1199 1 194 -999999999 missing 23 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Report to ZICTA 1392 27980 0 1014 1 378 -999999999 missing 24 Sysmiss 27956 What would you do if you are exposed to obscene materials on the internet?:Other, specify 1350 28022 0 1323 1 27 -999999999 missing 66 Sysmiss 27956 Specify what you would do if you are exposed to obscene materials on the interne 27 0 Avoid the site 1 BLOCK the person 1 Block the site 1 Delete it 1 I'll avoid the sight 1 Nothing 1 am not too sure 1 avoid it next time 1 close the Facebook account 1 i didn't report anywhere 1 ignore 2 ignore just 1 just ignore 2 1 just ignore them 1 just in ignore and continue 1 leave the site 1 never use the sight again 1 nothing 1 report to my family members 1 report to my parents 1 report to police 1 report to relevant 1 she would just avoid them 1 1 Do you know how to activate security or privacy settings on social media 1416 27956 1 Yes 536 2 No 880 -999999999 missing 0 Sysmiss 27956 Have you ever received notifications from your service provider (ISP, MNO etc.) 1416 27956 1 Yes 482 2 No 934 -999999999 missing 0 Sysmiss 27956 how do you rate your experience with technical measures to protect children onli 0 29372 1 Poor 0 2 Fair 0 3 Good 0 4 Very good 0 5 Excellent 0 -999999999 missing 0 Sysmiss 29372 Have you ever used the internet to purchase any goods and/or services? 3232 26140 1 Yes 365 2 No 2867 -999999999 missing 1 Sysmiss 26139 any problems/challenges in the course of purchasing of goods? 365 29007 1 Yes 65 2 No 300 -999999999 missing 0 Sysmiss 29007 What kind of problems did you face?:Delayed delivery 63 29309 0 28 1 35 -999999999 missing 2 Sysmiss 29307 What kind of problems did you face?:Misplaces goods 63 29309 0 53 1 10 -999999999 missing 2 Sysmiss 29307 What kind of problems did you face?:Damaged goods 63 29309 0 48 1 15 -999999999 missing 2 Sysmiss 29307 What kind of problems did you face?:Undelivered good 64 29308 0 46 1 18 -999999999 missing 1 Sysmiss 29307 What kind of problems did you face?:Stolen goods 63 29309 0 51 1 12 -999999999 missing 2 Sysmiss 29307 What kind of problems did you face?:Misrepresentation of good 63 29309 0 42 1 21 -999999999 missing 2 Sysmiss 29307 How did you pay for the goods and/or services?:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term) 350 29022 0 272 1 78 -999999999 missing 15 Sysmiss 29007 How did you pay for the goods and/or services?:Remittance Services (e.g. Western Union, Mukuru) 349 29023 0 310 1 39 -999999999 missing 16 Sysmiss 29007 How did you pay for the goods and/or services?:Payment card (VISA, Master Card, American Express etc.) 353 29019 0 268 1 85 -999999999 missing 12 Sysmiss 29007 How did you pay for the goods and/or services?:Mobile money 362 29010 0 74 1 288 -999999999 missing 3 Sysmiss 29007 How did you pay for the goods and/or services?:Telegraphic Transfer 348 29024 0 335 1 13 -999999999 missing 17 Sysmiss 29007 How did you pay for the goods and/or services?:Other, specify 329 29043 0 322 1 7 -999999999 missing 36 Sysmiss 29007 specify how you paid for goods? 7 0 Direct from my bank account 1 ban transfer 1 by meeting seller and pay cash 1 cash 1 met in person 1 never bought after seeing the products got disappointed 1 zanaco 1 Did you encounter difficulties in the process of transacting with …:Merchant aggregators (PayPal, eBay, amazon, Alibaba, Find generic term) 74 29298 0 54 1 20 -999999999 missing 291 Sysmiss 29007 Did you encounter difficulties in the process of transacting with …:Western Union 38 29334 0 31 1 7 -999999999 missing 327 Sysmiss 29007 Did you encounter difficulties in the process of transacting with …:Payment card (VISA, Master Card, American Express etc.) 85 29287 0 66 1 19 -999999999 missing 280 Sysmiss 29007 Did you encounter difficulties in the process of transacting with …:Mobile money 283 29089 0 193 1 90 -999999999 missing 82 Sysmiss 29007 Did you encounter difficulties in the process of transacting with …:Telegraphic Transfer 13 29359 0 10 1 3 -999999999 missing 352 Sysmiss 29007 Did you encounter difficulties in the process of transacting with …:Other, specify 7 29365 0 6 1 1 -999999999 missing 358 Sysmiss 29007 Specify other difficulties you encountered in transacting with.... 1 0 mobile money 1 Was the problem reported to the appropriate service provider? 65 29307 1 .Yes 23 2 .No 42 -999999999 missing 0 Sysmiss 29307 Was the problem that you faced resolved? 23 29349 1 Yes 16 2 No, 6 3 No, problem under consideration 1 -999999999 missing 0 Sysmiss 29349 How was the problem resolved? 16 29356 1 Refund 5 2 Goods were resent 6 3 Got a discount on the next purchase of goods/services 3 4 Money was converted into bonus/reward points 0 5 Not yet 2 6 Other, specify 0 -999999999 missing 0 Sysmiss 29356 Specify how the problem was solved? 0 0 Did you receive the goods and/or services? 16 29356 1 Yes 13 2 No 3 -999999999 missing 0 Sysmiss 29356 How were the goods delivered?:Zampost 12 29360 0 8 1 4 -999999999 missing 1 Sysmiss 29359 How were the goods delivered?:Courier Company 13 29359 0 9 1 4 -999999999 missing 0 Sysmiss 29359 How were the goods delivered?:Logistics Company 12 29360 0 9 1 3 -999999999 missing 1 Sysmiss 29359 How were the goods delivered?:Clearing Agent 12 29360 0 9 1 3 -999999999 missing 1 Sysmiss 29359 How were the goods delivered?:Bus Company 12 29360 0 10 1 2 -999999999 missing 1 Sysmiss 29359 How were the goods delivered?:Seller 13 29359 0 10 1 3 -999999999 missing 0 Sysmiss 29359 How were the goods delivered?:Downloads 12 29360 0 12 -999999999 missing 1 Sysmiss 29359 How were the goods delivered?:Online services 11 29361 0 8 1 3 -999999999 missing 2 Sysmiss 29359 How were the goods delivered?:Other, specify 11 29361 0 11 -999999999 missing 2 Sysmiss 29359 Specify how the good were delivered? 0 0 Have you ever used any App-based freelance services? e.g. Ulendo,..... 3232 26140 1 Yes 340 2 No 2892 -999999999 missing 1 Sysmiss 26139 Which App-based freelance services have you ever used?:Ulendo taxi 340 29032 0 182 1 158 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Ulendo works 340 29032 0 334 1 6 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Ulendo eats 340 29032 0 319 1 21 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Ulendo homes 340 29032 0 333 1 7 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:My Ride 340 29032 0 335 1 5 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Afri-Delivery 340 29032 0 336 1 4 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Tigmoo eats 340 29032 0 339 1 1 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Yango 340 29032 0 37 1 303 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Air BnB 340 29032 0 335 1 5 -999999999 missing 0 Sysmiss 29032 Which App-based freelance services have you ever used?:Other, specify 340 29032 0 339 1 1 -999999999 missing 0 Sysmiss 29032 Specify App-based freelance services you've used? 1 0 someone else paid for him 1 How much is your monthly expenditure on these App-based services? 340 29032 0 9000 287.788 625.972 -999999999 missing Have you ever used these platforms to provide services 340 29032 1 Yes 107 2 No 233 -999999999 missing 0 Sysmiss 29032 Have you ever experienced any problems with regards to the usage of the followin:Voice 14629 14743 0 11428 1 3201 -999999999 missing 25 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:Data 14527 14845 0 13859 1 668 -999999999 missing 127 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:SMS 14554 14818 0 13436 1 1118 -999999999 missing 100 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:Letter Postage 14517 14855 0 14496 1 21 -999999999 missing 137 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:Post Box 14528 14844 0 14520 1 8 -999999999 missing 126 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:Parcel transmission 14503 14869 0 14459 1 44 -999999999 missing 151 Sysmiss 14718 Have you ever experienced any problems with regards to the usage of the followin:Mobile money 14495 14877 0 14018 1 477 -999999999 missing 159 Sysmiss 14718 What kind of problem did you experience with VOICE? 3201 What kind of problem did you experience with VOICE? 0 0 What kind of problem did you experience with DATA? 668 0 0 1 10GB bundles are depleted with an hour 1 Active data yet not loading tomuse the internet 1 Airtel bundles are expensive and they deplet fast 1 Airtel bundles deplet fast 1 Audible 1 BUNDLES DEPLETING FAST 1 Connectivity is sometimes slow 1 D 1 1 DATA BUNDLES FINISHED FAST WITHOUT BEING USED 1 DATA DEPLETE FAST 1 DATA DEPLETES FAST 1 DATA DEPLETES FASTER 1 DATA DEPLETES SO FAST 1 DATA DEPLETES VERY FAST 1 DATA DEPLETING FAST 3 DATA DEPLETING QUICKLY 1 DATA DEPLETING SO FAST 1 DATA DEPLITING SO FAST 1 DATA FINISHES FAST 8 DATA FINISHING FAST 2 DATA SPEED 4 DELAYED SMS DELIVERY 1 DEPLETING FASTER 1 1 DEPLETION OF DATA 1 DEPLETION OF DATA AT HIGH SPEED 1 DEPLITION OF DATA WITHOUT USING IT,BECAUSE OF NERTWORK OUTAGES 1 Data bundle depleting fast and also not being able to load on the internet 1 Data bundles finishing fast 1 Data depleting fast 1 Data finishes fast 1 Data finishes to fast 1 Data finishing fast 1 Data outage at times 1 Data volumes finish fast 1 Depleting fast 1 Drop calls 1 EXPENSIVE 1 1 FAST DEPLETING OF DATA 3 FAST DEPLETION OF DATA 4 FAST DEPLITION OF DATA 2 FASTER DEPLETION OF DATA 1 FINISHES FAST 1 FINISHES VERY FAST 1 FINISHING FAST 1 Fast depleting 1 Fast depleting and internet very slow 1 Fast depleting and slow loading on the network 1 Fast depleting of bundles 2 Fast depleting of bundles and internet is slow 1 Fast depleting of data 1 Fast depleting of the data bundle 1 Feeling cheated for the money and the data I got 1 Finishing fast 5 I couldn't access the Internet 1 I couldn't go on internet but there was data 1 1 I have data but cannot connect to the internet 1 INTERMITTENT 2 INTERRUPTED INTERNET COVERAGE 1 Intermittent outages and slow connectivity 1 It expires before utilizing everything 1 LATE DELIVERY OF SMS 1 Lack or poor I internet connection even when I have enough bundles 1 NETWORK FAILURE 1 NETWORK IS SLOW 1 NETWORK OUTAGE 6 NETWORK OUTAGE AND DATA DEPLETING FAST 1 NETWORK OUTAGE AND DEPLETING FAST 1 NETWORK OUTAGE AND INTERNET CONNECTION 1 NETWORK OUTAGE AND INTERNET NOT TURNING ON 1 NETWORK OUTAGE AND SLOW CONNECTION 1 NETWORK OUTAGES 4 NON INTERMITTENCE 1 Network Outages( 1 Network outage 1 Network problems 1 No Data services 1 No internet service 1 Not effective it is very slow 1 POOR CONNECTIVITY 1 POOR NETWORK 8 Poor Network 1 Poor network 2 SLOW IN FAST BROWSING 1 SLOW INTERNET CONNECTION 2 SLOW NETWORK CONNECTIONS 1 Slow access to the internet 1 Slow connectivity 1 Slow down of internet meanwhile bundles are going 1 Slow in connecting to the internet 1 Slow in loading 1 Slow internet 2 Slow or internet connection 1 Slowing down connectivity 1 THE DATA FONISHES SO FAST 1 THE DATE FINISHES FAST. 1 The data depletes so fast 1 VERY SLOW 1 1 airtel bandle depletes fast 1 airtel data depletes fast and mtn where I am network is poor it uses 2g 1 1 bad connections 1 bad network 2 buffering 2 bundle depletion and they are expensive 1 bundles are depleted lessmtyan a week 1 bundles depleting fast 3 bundles finish fast 2 bundles finishing fast 3 bundles finishing quickly 1 bundles run out quickly 1 charge over due 3 data delay 1 data deleting fast 1 data depleted fast 1 data depletes fast 2 data depleting 1 data depleting and not getting a notification 1 data depleting fast 4 data depleting fast and internet is very 1 data depleting faster 2 data depleting too fast 1 data disappeared 1 data finish fast 1 data finish very fast before a week 1 data finished faster 1 data finishes fast 4 data finishes fast nowadays 1 data finishes quickly 1 data finishing fast 5 data finishing fast and expiring 1 data finishing fast when browsing 1 data finishing fast. 1 data finishing faster 1 data finishing too fast 3 data finishing very quickly 1 data finishing within a short period 1 data is expensive and it deplets fast 1 data is taken away when the time reaches even if you have not used it 1 data not connecting even when there is network 1 data outage, slow internet 1 data roaming 1 data runs out faster 1 data speed 2 data very slow when sending and downloading 1 delay 3 delay in downloads 1 delay in sending out pictures 1 delay of data 1 delayed 1 delaying data 1 delaying data connection 1 delaying data connection. 1 delaying of data 1 delaying to load 1 delays 1 delays in picking up materials needed 1 delays in transmitting data 1 delays in transmitting the contents 1 delivery slow 1 deplete stimulated time 1 depleted 2 depleted fast 1 1 1 depletes fast 7 depletes quickly 3 depletes too fast 2 1 1 depleting fast 22 depleting fast and network outages 1 depleting faster 3 depleting quickly 1 depleting too faster 1 depleting very fast 1 depleting very quickly 11 depletion 1 depletion of bundles 1 depletion of data 1 depletion rate is high 1 depletion rate is high on airtel 1 depletion rate is too fast when using airtel 1 deploying fast 2 difficulties in internet connection 1 diminishing fast 1 doesn't finish on due date 1 downloading slowly 1 dropping of network 1 expensive 1 1 failing to load videos even with a bundle 1 failing to work 1 1 falling to open the page 1 falling to upload 1 falling to upload the pages 1 fast data bundles depletion 1 fast data depreciating 1 fast depletion of bundles 5 fast depletion of data bundles 12 fast deposition 1 fast depreciating of data 1 fast expiring of bundles 1 fast finishing 1 faster 1 1 finish fast 17 finished fast 4 finished faster 1 finishes fast 8 3 1 finishing fast 38 finishing fast data 1 finishing faster 2 finishing of data fast 1 finishing when not expecting 1 gone 1 having difficulty accessing the internet 1 high billing 1 inaccurate billing 1 1 1 internet breaking 1 internet is bad 1 internet is slow 2 internet slow 1 internet speed 1 internet speed is very slow 1 1 it delays when sending. 1 it depletes quickly 1 it finished faster 1 1 it finishes fast 4 it is difficult to access internet network 1 1 1 lack of internet speed and connection 1 lack of network coverage 1 late derivery 1 lesser than the amount paid 1 loading data delayed 1 loading is slow 1 loading too slw 1 long to campure the data 1 lose or slow network 1 losing date with out using to the fullest. 1 loss of internet connection 1 loss of network 1 low Internet speed 1 low or no network 1 low speed 1 low speed connection 1 most times we do not utilize it due to poor network 1 net 1 network 2 1 1 1 network Is always a problem 1 network challenge 1 network coverage 1 network failure 3 network failure problems 2 network goes 1 network is a problem in the evening 1 network is always a problem in the compound 1 network is extremely slow at times 1 network is slow 1 network outage 9 network outage in the evening 4 network outage sometimes 1 network outages 2 network problem 5 network problem and bundle finish fast 1 network problem and bundles finish fast 1 network problems 2 network slow 1 network slow sometimes 1 network speed 1 network speed failing to load 1 network taking long to load 1 network tripping 2 network tripping and bundles finish fast 1 network tripping and bundles finishing fast 1 1 no access to internet 1 no data connectivity around this area 1 no internet connection 1 no network 9 no network at times 1 no network coverage 1 no network for airtel most of the time 1 no network here 1 no network sometimes 2 no or low network 1 no working 1 non 1 not lasting long 1 not working because of poor network 1 not working because of poor network in the area 1 poor connection 2 poor internet connection 2 poor network 3 1 poor speedy 1 purchased but data was not working 1 purchased but didn't receive 1 quick depletion 3 slow 8 1 slow Data 1 slow and doesn't last long 1 slow and poor download speed 1 slow at times 1 slow connection 19 slow connectivity 1 slow data connection 3 slow downloading 2 slow in loading 1 slow in network connection 1 slow internet 20 slow internet and fast depletion of data bundles 1 slow internet at times 1 slow internet connection 1 slow internet service 1 slow internet sometimes 1 slow internet speed 8 slow internet speed due to network challenges 1 slow loading 1 slow loading pages 1 slow network 3 slow nw 1 slow or no internet connection 1 slow speed 4 slow speed of internet 2 slow,finishes fast 1 slowness 2 1 1 sometime slow 1 sometimes I would have bundles but cannot connect to the internet 1 sometimes internet is slow 1 sometimes it takes time to load a page 1 sometimes network goes 1 take time to activity 1 takes time to respond 1 taking time to download 1 taking time to load 1 the network Is bad in the evening 1 the network is always bad in the evening 1 too slow 2 1 unproper billing 1 very slow connection 1 very slow data connection 1 very slow internet 1 voice is not clear 1 waiting times to activate 1 weekly bundles depleting in two weeks 1 west of time 1 1 when you buy data the don't credit the account 1 1 What kind of problem did you experience with DATA? 0 0 What kind of problem did you experience with SMS? 1118 0 ##N/A## 1 Can not be delivered on time 1 DATA DEPLETES FAST 1 DATA FINISHES FAST 1 DELAY IN DELIVERING SMS 1 DELAY IN DELIVERY 2 DELAY IN DELIVERY OF SMS 1 DELAY TO REACH 1 DELAY TO RESPOND 1 1 DELAYED DELIVERY 1 DELAYED DELIVERY OF SMS 7 DELAYED DELIVERY TIME 1 DELAYED REMITTANCE 1 DELAYED SENDING 5 DELAYED SMS DELIVERY 10 DELAYED SMS RECEIVED 1 DELAYINGIN RECEIVING 1 DELAYS IN RECEIVING 1 DELAYS IN RECEIVING SMS 1 1 DELIVERING LATE 1 DELIVERY TIME 1 1 Delay in delivery 1 Delay in delivery and sometimes undelivered 1 Delay in receiving sms 5 Delay in receiving sms. 3 Delay to be delivered 1 1 1 1 Delayed Delivery 1 Delayed Messages 1 Delayed delivery 4 Delayed delivery of messages 2 Delayed delivery of the messages 1 1 Delayed msg report 1 Delayed sms delivery 1 Delays in delivery 3 Delays in delivery peeriod 1 Delays in delivery period 1 1 Delivery delays and failure of delivery 1 FAILURE TO SEND MESSAGES 1 1 FAST DEPLETING OF DATA 1 Failure of the messages to be sent 1 1 IT TAKE LONG TO REACH. 1 It takes time to receive a message 1 1 LATE DELIVERLY 1 LATE DELIVERY 11 LATE DELIVERY OF MASSAGES 1 LATE DELIVERY OF MESSAGES 59 LATE DELIVERY OF SMS 19 LATE DELIVERY OF TEXT MESSAGES 1 LATE DISTORTION 1 LATE SMS DELIVERY 3 LATER DELIVERY OF MESSAGES 1 Late delivery 6 Late delivery OF the sms 2 1 Late delivery of SMS 30 Late delivery of messages 1 Late delivery of the sms 3 Let delivered 1 Let delivery 13 Let delivery of sms 4 MESSAGE DELIVERED REACHES THE RECIPIENT LATE 1 MESSAGE REACH THE RECIPIENT LATE 1 Massage not been delivered 2 Message delivered late 1 Message taking too long to deliver 1 Messages delaying being delivered 1 Messages don't get sent 2 Messages not being delivered 1 Messages not being sent 1 Messages not delivered 1 Mobile money messages delaying or sometimes not even being delivered. 1 My phone does not send messages. Don't know if it is the network 1 NETWORK FAILURE 2 NETWORK OUTAGE 1 NETWORK OUTAGE AND DELAY IN SENDING MESSAGES 1 NETWORK OUTAGES 2 NO NETWORK 1 NON DELIVERY 2 NOT BEEN DELIVERED 1 1 Network Outages 2 Network outages 2 Non-delivery of the sms 1 None and sometimes late delivery of messages 1 Not been delivered 1 Not brining delivered 1 Not delivered 1 Not receiving on time 1 1 POOR NETWOK 1 POOR NETWORK 11 POOR NETWORK SOME TIMES NOT DELIVERED 1 POOR QUALITY OF NETWORK 1 Poor Network 2 Poor network 1 RECEIVING SMS FROM SCAMMERS 1 SCAM SMS's 1 SCAM SMSs 1 SLOW 1 SMS NOT DELIVERED 2 SMS NOT REACHING THE RECIPIENT IN GOOD TIME 1 SMS bouncing 1 SMS delay delivery 1 SMS delaying 1 SMS not been sent 1 SMS not being delivered 1 SMS not reaching the right time 1 SMS taken long to deliver or never received 1 SMS was not delivered 1 SMSes not going through 1 Sending messages delaying 1 Slow delivery of sms 1 SmS not sent 1 Sms not been sent 1 Sms not been sent dispite having talk time 1 Sms not reaching the other person 1 Sometimes messages are not delivered 1 TAKING LONG TO DELIVER MESSAGES 1 TOO SLOW TO CONNECT 1 Texts not reaching intended target despite having talk time 1 1 a lot of texts from unknown people 1 bad network 1 being delivered late 1 can take even a hole day to reach the other person 1 can take even two days to be received 1 de 2 delay 7 1 1 1 1 1 delay delivery 47 delay delivery. 1 delay in SMS delivery 3 delay in being sent 1 delay in delivering 1 delay in delivery 33 delay in delivery but not a common case 1 delay in delivery or not delivered at all 1 delay in message delivery 1 delay in messages sent 1 delay in receiving it 1 delay in receiving sms 1 delay in sending 6 delay in sending out sums 1 delay in sending sms 1 delay of delivery 1 delay of message reaching the recipient 1 delay of message reaching the sender 1 1 delay to reach the receiver 2 delay9to reach the sender 1 delayed 67 3 1 1 1 delayed In reaching the other person 1 delayed SMS 4 delayed SMS delivery 9 delayed SMS to be received 1 delayed and non delivery 1 delayed delivary 1 delayed deliver 1 delayed delivery 49 1 delayed delivery of messages 17 delayed delivery of sms 1 delayed delivery of text 1 delayed delivery of the messages 1 delayed delivery period 1 delayed delivery time 1 delayed delivery time beyond 5 seconds 1 1 delayed in reaching intended target 1 delayed message delivary 1 delayed reaching my intended target 1 delayed sending 13 delayed sms 4 delayed sms del 1 delayed sms delivery 40 delayed text delivery 1 delayed text message 1 delayed to be delivered 4 delayed to deliver 5 delayed to reach the other person 1 delayed to receive 3 delayed to send 1 delayement in reaching where I am sending 1 delaying 4 1 delaying Reaching 1 delaying in receiving SMS 14 1 1 delaying in receiving the SMS 1 delaying in sending 1 delaying in sending just loading and loading 1 delaying of sending sms 1 delaying on sending sms 1 delaying sending 2 delaying to be delivered 1 delaying to deliver 1 delaying to reach the receiver 1 delaying to reach them when someone sends 1 delaying to receive a message can even take a hole day 1 delaying to send sms 1 delayment 6 1 2 delayment I'm reaching the Intended target 1 delayment in delivering 1 delayment in reaching the other person 4 delayment in receiving sms. 1 delayment in sms delivery 1 delayment of delivery 2 1 delays 19 delays I'm delivery time period 1 delays and receiving texts from fraudulent people 1 delays delivery period 1 1 delays in SMS delivery time 1 delays in Sms delivery time period 1 delays in a delivery period 2 delays in customer delivery period 1 delays in delivery period 12 delays in delivery period of Sms 1 delays in delivery sms period 4 delays in delivery text period 1 delays in delivery time period 1 delays in delivery time period for sms 1 delays in notification 1 delays in reaching the intended target 1 delays in reaching the other person 3 delays in sending 4 delays in sending out 1 delays in sending out sms 1 delays in sending to the other person 1 delays in sms delivery 1 delays in sms delivery period 2 delays in time period 1 delays in transmitting data 1 delays in transmitting sms 1 delays in transmitting the sms 1 delays of a text been sent 1 delays to be delivered 1 delays to deliver 2 delays to reach 2 delivered 1 delivered delivery 1 delivery 1 1 delivery delay 8 delivery delayed 1 1 delivery reports slow 2 delivery slow 2 delivery time took long 1 1 derivery deleyment 1 didn't deliver 1 doesn't reach the recipient once the network is very weak 1 doesn't send 1 failing to be delivered 1 failing to send a message 1 failing to send and delaying in sending 1 failing to send sms 1 failing to to be delivered 1 finished fast 1 fraud 5 2 fraud messages 1 fraud messages telling me to send back the money which I did not receive 1 fraud messages..saying they have received money while it's a lie 1 fraud sms 9 1 hanging without being delivered on time 1 it doesn't go when you send 1 it takes time to be delivered 2 it takes time to be sent and sometimes it doesn't even go 1 it takes time to receive or send the text 1 it time reach a person you are sending to. 1 it too long to reach 1 it took me almost 5 minutes to send one message 1 its normal delay for some time 1 3 late deliv 1 late delivary messages 1 late deliveries 1 late delivery 57 late delivery OF the sms 1 late delivery of SMS 1 late delivery of a text 1 late delivery of message 3 late delivery of messages 1 late delivery of messages and sometimes not even being delivered at all. 1 late delivery of the messages 1 late delivery of the sms 1 late delivery of the texts 1 late delivery) 1 late derively 1 late message delivery 1 1 late of notification 1 later delivery of gain 1 later delivery of message 1 massage not been delivered 1 message delaying 1 message delivery delay 1 message delivery time 1 message not delivered 2 message not delivered on time 1 message not deliverered 1 message refusing the go 1 messages being delivered late 1 messages delaying being delivered 1 1 messages from unknown people 1 messages not being sent 1 messages not delivered on time 1 messages not going 1 network 2 1 1 network Outages 1 network challenge 1 network delay 1 network delay delivery 1 network delaying to send the message can sometimes take a week 1 network failure 2 network problem 1 network problems 2 no delivery 1 no network 2 no network here 1 no problem 1 non delivery of messages 1 non-delivery of the messages 1 none delivery 1 not being deliverd 1 not being delivered 4 not being sent 1 not being sent despite having talktime 1 not delivered 4 not delivered on time 1 not delivering 1 not delivering for more than 5s 1 not delivering if message 1 1 not going through 1 1 1 not reaching in time 1 not reaching intended target 2 not receiving SMS 1 not receiving sms 1 not sending for more than 5s 1 not sending on time 1 not sent on time 1 1 poor network 4 poor voice clarity 1 reaching late to receiver 1 receiving of frauds texts 1 slow 1 1 slow delivery 1 slow downloading 1 slow in sending 1 slow sending 1 slow sending of sms 1 slow sending the sms 1 sms 1 sms delay 2 sms delay delivery 8 sms delaying 1 sms delivery delayed 1 sms delivery delivery 1 sms fraud 1 sms not undelivered even when bundles are active 1 1 1 sometimes delay in delivery 1 sometimes doesn't reach the sender 1 sometimes feedback that the SMS is delivered comes late 1 sometimes it delays or bounce back 1 sometimes the message does not come 1 sometimes the messages are not delivered in time 1 sometimes they don't get delivered and delays in delivery 1 sometimes they don't reach 1 sometimes they dont go or delivered 1 spam messages for money 1 spam messages from Zicta 1 spam messages from service providers 1 take long hours 1 take long to be delivered 1 take long to reach the receiver 1 1 takes time to be delivered 3 takes time to be delivered or sent 1 takes time to deliver 1 1 taking long to be delivered 1 taking long to deliver 3 taking long to receive 1 1 taking time to deriver 1 taking time to go through 2 taking time to reach 1 1 taking too long 1 taking too long reach 1 taking too long time to reach the intended party eg the whole day 1 text dropped 1 texts from scammers 4 texts from unknown people 1 the are delayed to be delivered 1 the texts sometimes they not go 1 time delivery 1 took a lot of time for responses 1 took time to go and didn't not go at all 1 1 1 undelivered SMSs despite having airtime in phone 1 undelivered messages 2 very slow 1 voice drop 1 waiting for responses 1 waiting times to receive a feedback 1 was trying to withdraw money but I didn't receive the text that have withdrawn money 1 west of time 1 What kind of problem did you experience with SMS? 0 0 What kind of problem did you experience with LETTER POSTAGE? 21 0 Delays in receiving letters 1 I didn't receive on time 1 Late delivery of the letter 1 Letter taking long to reach the recipients 1 Lost items 1 delay 1 delay parcel 1 delayed delivery 2 delays in delivery 1 late delivery 3 letter did not reach the recipient 1 no network 1 no problem 1 non 1 post office lost my letter 1 slow 1 took longer to receive 1 very slow delivery of the letter 1 What kind of problem did you experience with POST BOX? 8 0 Box closed 1 Delays in access the box leading to delays in getting letters 1 Slow delivery of goods 1 delayed delivery 1 late delivery of the parcel 1 lost items 1 no problem 1 non 1 What kind of problem did you experience with TRANSMISSION OF PARCELS? 44 0 DAMAGED PARCEL 1 DELAYED DELIVERY 1 Delays in delivery 1 Delays in receiving parcels. 1 I lost a parcel before 1 I normally use buses and the major problem is the prices 1 It's too expensive 1 Loss of parcel 1 Lost parcels 1 Lost parcels and damaged good 1 Parcel delayed 1 Parcel got lost 2 Undelivered parcels, delays and too expensive 1 damage of parcel 2 delay 1 delayed 1 1 delayed delivery 1 delayed, misrepresented 1 delaying in receiving 1 delays 1 deleyment 1 got lost 1 late delivery 2 late delivery of parcels 1 late delivery of the goods 1 loss of parcel 1 lost 1 lost as they never dropped the bag of old clothes at serenje 1 lost my parcel along the way but was refunded 1 lost parcel 1 lost the parcel 2 missing parcels 1 non 1 parcel damage 1 parcel was not delivered at the right location 1 1 store my parcels 1 1 theft of the parcel 1 What kind of problem did you experience with MOBILE MONEY? 477 2 1 ACCESSED FAR FROM OUR AREA 1 ALWAYS THE NEAREST AGENTS DO NOT HAVE ENOUGH CASH 1 AVAILABILITY OF CASH SOMETIMES 1 AVAILABILITY OF FUNDS 1 AVAILABILITY OF FUNDS AT SOME PAY POINTS 1 Accout BLOCKING 1 After checking balance it takes time to come 1 After checking the balance let delivery 1 After checking the balance let message to come 1 BLOCK 1 BLOCKING OF ACCOUNT 1 BLOCKING OF PIN 1 BLOCKING pin 1 BLOCKING the pin 1 Blocking of account 1 CONFIRMATION MESSAGE DURING PURCHASE OF ELECTRICAL UNITS 1 DELAY IN RECEIVING 1 Delayed transfer of money from one network to another 1 Distances access ayents 1 EASY TO BE SCAMMED 1 FEW OUTLETS 1 FLOAT AND CASH UNAVAILABLITY 1 FLOAT AND FUND UNAVAILABLITY 1 FLOAT UNAVAILABILITY 1 FLOAT UNAVAILABLITY 11 FLOAT UNAVAILABLITY AND POOR SERVICE PROVISION 1 FLOAT UNAVAILABLITY AND UNAVAILABLITY OF PAY POINTS 1 Failure to send money due network challenges 1 Financial Fraud 1 Float unavailability and lack of funds 1 1 I forgot my pin 3 months ago but upto now no help has been given despite lodging a complaint several times 1 I forgot my zam kwacha password 1 I had cash in my mobile money but I couldn't withdraw 1 I have a problem which has not been resolved upto now despite reporting several times. 1 I have no phone or sim card 1 I sent money to a wrong number 1 I sent the money but couldn't be sent and it was deducted from my account. 1 I was given a wrong number by the agent when I was withdrawing 1 1 I was robbed by the scammers 1 I was scammed 1 I was scammed through mobile money 1 INADEQUATE MONEY AND SOMETIMES LACK OF ENOUGH FLOAT 1 LACK OF FLOAT 2 LACK OF FLOAT AND SOMETIMES FEW CASH 1 LACK OF MONEY SOMETIMES 1 1 LATE DELIVERY OF MESSAGES 3 LIMITED MOBILE MONEY PAY POINTS 1 LIMITED NUMBER OF PAY POINTS 1 LIMITED PAY POINTS 1 LOSING MONEY 2 LOSING money 1 LOSS MONEY IN STRANGE MANNER 1 LOSS OF MONEY 2 1 Lack of cash 1 Late delivery of messages 1 Let delivery of sms 1 Let delivery of sms of the balance 1 Let of SMS delivery 1 Logistics involved 1 1 Losing money 2 Lost money 11 Lost money and did not know who withdrew 1 Lot money in my account 1 MESSAGE DELIVERY TAKING LONG 1 MONEY AT PAY POINTS NOT SO AVAILABLE 1 MONEY WENT MISSING 1 MOST AGENTS HAVE NO ENOUGH FLOATS TSERVICE THE COMMUNITY 1 Mobile money messages delaying being delivered sometimes not even being delivered at all 1 Mobile money pin 1 Money being stolen 1 1 My pin code gets blocked 1 NERTWORK OUTAGES 1 NETWORK FAILURE 2 NETWORK OUTAGE 2 NETWORK OUTAGE AND UNAVAILABLITY OF PAY POINTS AND FUNDS 2 NETWORK OUTAGES 3 NETWORK OUTTAGES 1 NO AIRTEL BOOTH 1 NO FLOAT AND UNAVAILABLITY OF PAY POINTS 1 NO MONEYS 1 NO NEAR AGENT TO WITHDRAW FROM 1 NO NEAR BY BOOTH TO TRANSACT 1 NOT ENOUGH FLOAT 1 Network problems 1 Network was a challenge 1 No Space 1 No Space for deposit 1 No agents in our area as a result we are discouraged save because accessing it is a challenge and costly 1 No facilities in the area 1 No message notifications for receipt of the money 1 No sms after checking the balance 1 Not bringing the balance 1 1 Not brining the balance after checking 3 Not receiving balance fast 1 PEOPLE SCAMMING OTHERS 1 PIN BLOCK 1 POOR NETWORK 2 POOR QUALITY OF NETWORK 1 Pin BLOCK 1 Pin been blocked 1 1 Poor customer service. Over three months my money is still stack in my mobile despite me making follow ups. The system has rejected my pin which I have been using for years. 1 Poor network quality 1 RECEIVED A TEXT FROM SCAMMERS 1 RESPONDENT FACES A CHALLANGE OF FLOAT AVAILABILITY WITH AGENTS 1 RESPONDENT HAS HAD CHALLENGES WITH MOBILE MONEY ACCOUNT TO BANK ACCOUNT TRANSACTIONS 1 Receiving messages from people that they have sent money and yet not. 1 SAFETY 1 SCAMMERS 1 Scammers 1 1 Sim card does show balance of the money in the phone even after replacing the sim card. 1 The mobile money pin was blocked managed to reset it 1 The money was not received and there was no reversal. 1 Theft 2 Theft of money 1 UNAVAILABILITY OF FLOUT 1 UNAVAILABILITY OF MONEY 1 UNAVAILABLITY OF CASH 1 UNAVAILABLITY OF ENOUGH PAY POINTS 1 UNAVAILABLITY OF FLOAT 1 UNAVAILABLITY OF FUNDS 1 UNAVAILABLITY OF FUNDS AT PAY POINTS 3 UNAVAILABLITY OF MOBILE MONEY AGENTS 1 UNAVAILABLITY OF PAY POINTS 5 UNAVAILABLITY OF PAY POINTS AND FUNDS 34 UNAVAILABLITY OR LIMITED OF PAY POINTS 1 UNVAILABILITY OF FLOAT AMD MONEY 1 1 We have no agents in our area 1 When buying bundles the service disappears when late in the night 1 account being deactivated without my consent 1 almost scammed 1 asked to change pin numbers 1 availability cash 1 availability of agents and services 1 availability of cash 2 availability of floats 1 availability of floats from agents 1 bad network 1 block the mobile money account for airtel 1 1 calls from scammers 1 challenge to access my account when my account was deactivated 1 changing of my pin If I haven't transacted in long time 1 charge over due 1 charges for transferring money 1 charging of pin 1 checking balance but not showing 1 closed the mobile and stopped accessing mobile money 1 closure of the account 1 delay 1 delay in receiving money sometimes 1 delay in the money reflecting 1 delayed message 1 delayment in receiving SMS confirmation 1 despite deducting from my account during withdrawal transaction, message did not reach mobile agent's phone for her to give me the cash. 1 despite sending money into another mobile money it never reflected though deduction was effected 1 difficult to reverse misdirected money 1 difficulty in accessing mobile money services 1 difficulty in accessing my money on the mobile platform 1 disappearance of money 1 failed to transact money to my betting 1 failure to transact 1 few agents and in most cases have mo cash and floats 1 few agents in the area 1 few mobile money agents 1 float 1 float not available 1 for float 1 fraud 1 fraudsters 1 got scammed 1 have no cash 1 incase you send money to the wrong person retrieval takes too long 1 internet outage 1 it too far from home 1 it took longer to reflect 1 it took too long to reflect 1 lack agents in our area 1 lack of access 1 lack of agents and in most cases they have no cash 1 lack of flauts by most agents 1 lack of float 1 lack of outlets 1 late delivery 1 1 1 late delivery of money 7 late delivery of sms 1 less or no float. 1 limited cash 1 locked my account for no reason 1 long distance to the market 1 losing money 2 lost her money kept in mobile accounts 1 lost money 1 lost money and haven't been recovered 1 lost money in my account. 1 lost money sent to me 1 lost pin number 1 message comes very late 1 message from scams asking me to send them money 1 misdirected money 1 misdirected money, difficult to reverse 1 misdirected receiver 1 misdirection of money 3 missing money 2 mistakenly sent money to another line . and the airtel did nothing about it .they couldn't reverse back the money . 1 1 money misdirection but not reversed 1 money missing from time to time 1 money not reflected after transfer 1 money sent to a wrong number not retrieved 1 money stolen 2 money taking long to reflect 3 money was locked in airtel money 1 money was stolen 1 money was taken wrong to send it back 1 money was withdrawn without my Knowledge. 1 my account is deactivated when am not transacting after a month 1 my money was stolen 1 net work delays 1 network 2 3 1 network challenge 1 network failure 4 1 network not available 1 network outage 4 network outage during a transaction 1 network outages 1 network outtages 1 network problem 1 network problems 1 networkfail during transacting 1 no float 7 no floats 1 no floats and at times no cash 1 no floats and cash in most cases 1 no floats sometimes 1 no message when money is sen 1 no network 2 no network here 1 no network sometimes 1 no notification 1 no outlets 1 no problem 1 no slot 10 no slot or cash 1 no slot or cash and texts from scammers 1 no slot or cash,scammers 1 no slot sometimes 1 no slot, scammers 1 no slots 2 non availability of float 2 non availability of network 1 none 1 1 not able to withdraw whole day due to bad network on mobile money 1 not enough cash 1 not receiving notifications after receiving money 1 payment platforms are unavailable to service 1 people sending money messages 1 pin cold 1 pin reset 1 pin was locked 1 poor net 1 poor network 1 1 received money without the SMS showing 1 receiving fake messages 1 reversal of funds 1 reversing transactions it requires the recipient to approve the reversal. Had sent to a wrong 1 scammed 4 scammed money 1 scammers 4 scammers and no slot 1 scamming, message 1 scams 1 sending money to different account 1 sending money to the wrong person 1 sending to wrong numbers 1 1 sent money but did not get notification 1 sent money for wrong number 1 sent money to someone else not the intended reciepient 1 1 sent money to wrong number 1 1 sent to a wrong number 1 1 sent to wrong number didn't reverse 1 service provider locked account 1 shortage money 1 shortage of cash 6 shortage of cash and SERVICES 1 shortage of cash from serve providers 1 shortage of outlets 1 shortage of outlets. poor SERVICES 1 shortage outlets 1 sim was blocked 1 some messages doesn't show very fast 1 someone sent money but didn't reflect in her account but there it was showing that the money was sent 1 someone sent money but when you go to withdraw the account shows to be blocked 1 sometimes message comes late 1 sometimes service unavailable in some parts of the country and transaction messages not sent 1 sometimes when start the transaction it fails 1 1 stolen money 1 system failure 1 take long to return money 1 1 texts and calls from scammers 2 texts from scammers 3 texts from scammers and no slot 1 texts from scams and no slots 1 1 transferred money to the bank and never reflected in the account 1 unavailability of float 1 unclear and dropped calls 1 unsolicited calls for sending them money 1 was scammed 5 1 we have to travel long distance to access the service which more costly on our part 1 when checking balance let message receiving 1 when checking balance let message to come 1 wrong message of withdrawal 1 wrong number on sending 1 wrong sending of money 2 wrong sent money to unintended recipient 1 wrong transfers 1 wrongly sent money to someone else 1 1 What kind of problem did you experience with MOBILE MONEY? 0 0 0 0 0 0 0 0 If you encounter problems in your usage of the services in Q-93, to which instit 3201 26171 1 ZICTA 44 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 718 3 CCPC 3 4 Bank of Zambia 0 5 Police 14 6 Ministry of Technology and Science 2 7 District Commissioner’s Office 0 8 Ward Councilor 3 9 Parliamentary Constituency Office 0 10 Did not report anywhere 2404 11 Other, specify 13 -999999999 missing 0 Sysmiss 26171 If you encounter problems in your usage of the services in Q-93, to which instit 668 28704 1 ZICTA 34 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 213 3 CCPC 2 4 Bank of Zambia 0 5 Police 9 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 407 11 Other, specify 3 -999999999 missing 0 Sysmiss 28704 If you encounter problems in your usage of the services in Q-93, to which instit 1118 28254 1 ZICTA 22 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 299 3 CCPC 5 4 Bank of Zambia 0 5 Police 11 6 Ministry of Technology and Science 2 7 District Commissioner’s Office 1 8 Ward Councilor 1 9 Parliamentary Constituency Office 0 10 Did not report anywhere 767 11 Other, specify 10 -999999999 missing 0 Sysmiss 28254 If you encounter problems in your usage of the services in Q-93, to which instit 21 29351 1 ZICTA 0 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 6 3 CCPC 0 4 Bank of Zambia 0 5 Police 1 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 13 11 Other, specify 1 -999999999 missing 0 Sysmiss 29351 If you encounter problems in your usage of the services in Q-93, to which instit 8 29364 1 ZICTA 0 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 4 3 CCPC 0 4 Bank of Zambia 0 5 Police 0 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 4 11 Other, specify 0 -999999999 missing 0 Sysmiss 29364 If you encounter problems in your usage of the services in Q-93, to which instit 44 29328 1 ZICTA 2 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 18 3 CCPC 0 4 Bank of Zambia 0 5 Police 7 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 0 10 Did not report anywhere 17 11 Other, specify 0 -999999999 missing 0 Sysmiss 29328 If you encounter problems in your usage of the services in Q-93, to which instit 477 28895 1 ZICTA 11 2 Service Provider (e.g. Airtel, Liquid, Zampost, Fedex, Power 262 3 CCPC 1 4 Bank of Zambia 0 5 Police 8 6 Ministry of Technology and Science 0 7 District Commissioner’s Office 0 8 Ward Councilor 0 9 Parliamentary Constituency Office 1 10 Did not report anywhere 183 11 Other, specify 11 -999999999 missing 0 Sysmiss 28895 Have you ever heard of ZICTA 14635 14737 1 Yes 3872 2 No 10763 -999999999 missing 19 Sysmiss 14718 Do you think any of the following falls under ZICTA’s mandate??:Enforcement of Quality of ICT services 3838 25534 0 1651 1 2187 -999999999 missing 34 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Voice tariff regulation 3838 25534 0 2354 1 1484 -999999999 missing 34 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Data tariff regulation 3831 25541 0 2420 1 1411 -999999999 missing 41 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:SMS tariff regulation 3836 25536 0 2383 1 1453 -999999999 missing 36 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Complaints Resolutions 3842 25530 0 1949 1 1893 -999999999 missing 30 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Consumer Protection 3837 25535 0 2130 1 1707 -999999999 missing 35 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Consumer Awareness 3829 25543 0 2205 1 1624 -999999999 missing 43 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Cybersecurity 3852 25520 0 1549 1 2303 -999999999 missing 20 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Access to ICT services 3837 25535 0 2048 1 1789 -999999999 missing 35 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Postal regulation 3834 25538 0 3158 1 676 -999999999 missing 38 Sysmiss 25500 Do you think any of the following falls under ZICTA’s mandate??:Courier regulation 3813 25559 0 3234 1 579 -999999999 missing 59 Sysmiss 25500 rate the effectiveness of ZICTA as a regulator in Enforcement of Quality of ICT 2187 27185 1 Excellent 178 2 Very Good 484 3 Good 973 4 Fair 458 5 Poor 94 -999999999 missing 0 Sysmiss 27185 rate the effectiveness of ZICTA as a regulator in Voice tariff regulation 1484 27888 1 Excellent 64 2 Very Good 304 3 Good 721 4 Fair 334 5 Poor 61 -999999999 missing 0 Sysmiss 27888 rate the effectiveness of ZICTA as a regulator in Data tariff regulation 1411 27961 1 Excellent 50 2 Very Good 247 3 Good 675 4 Fair 347 5 Poor 92 -999999999 missing 0 Sysmiss 27961 rate the effectiveness of ZICTA as a regulator in SMS tariff regulation 1453 27919 1 Excellent 80 2 Very Good 281 3 Good 713 4 Fair 327 5 Poor 52 -999999999 missing 0 Sysmiss 27919 rate the effectiveness of ZICTA as a regulator in Complaints Resolutions 1893 27479 1 Excellent 69 2 Very Good 319 3 Good 838 4 Fair 534 5 Poor 133 -999999999 missing 0 Sysmiss 27479 rate the effectiveness of ZICTA as a regulator in Consumer Protection 1707 27665 1 Excellent 84 2 Very Good 326 3 Good 738 4 Fair 446 5 Poor 113 -999999999 missing 0 Sysmiss 27665 rate the effectiveness of ZICTA as a regulator in Consumer Awareness 1624 27748 1 Excellent 87 2 Very Good 334 3 Good 729 4 Fair 400 5 Poor 74 -999999999 missing 0 Sysmiss 27748 rate the effectiveness of ZICTA as a regulator in Access to ICT services 2303 27069 1 Excellent 156 2 Very Good 455 3 Good 1028 4 Fair 561 5 Poor 103 -999999999 missing 0 Sysmiss 27069 rate the effectiveness of ZICTA as a regulator in Cybersecurity Crime 1788 27584 1 Excellent 98 2 Very Good 279 3 Good 798 4 Fair 482 5 Poor 131 -999999999 missing 1 Sysmiss 27583 rate the effectiveness of ZICTA as a regulator in Postal regulation 676 28696 1 Excellent 32 2 Very Good 107 3 Good 314 4 Fair 172 5 Poor 51 -999999999 missing 0 Sysmiss 28696 rate the effectiveness of ZICTA as a regulator in Courier regulation 579 28793 1 Excellent 35 2 Very Good 91 3 Good 261 4 Fair 150 5 Poor 42 -999999999 missing 0 Sysmiss 28793 Have you ever contact ZICTA using 7070? 1152 28220 1 Yes 159 2 No 993 -999999999 missing 0 Sysmiss 28220 how do you rate your interaction with ZICTA on the 7070 line Customer service 159 29213 1 Excellent 14 2 Very Good 25 3 Good 60 4 Fair 32 5 Poor 28 -999999999 missing 0 Sysmiss 29213 how do you rate your interaction with ZICTA on the 7070 line Complaint resolutio 159 29213 1 Excellent 14 2 Very Good 19 3 Good 58 4 Fair 34 5 Poor 34 -999999999 missing 0 Sysmiss 29213 how do you rate your interaction with ZICTA on the 7070 line Handling time 159 29213 1 Excellent 10 2 Very Good 19 3 Good 59 4 Fair 41 5 Poor 30 -999999999 missing 0 Sysmiss 29213 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 1 2 Very Good 6 3 Good 25 4 Fair 24 5 Poor 3 6 Not Applicable 16 -999999999 missing 0 Sysmiss 29297 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 1 2 Very Good 4 3 Good 28 4 Fair 20 5 Poor 4 6 Not Applicable 18 -999999999 missing 0 Sysmiss 29297 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 2 2 Very Good 3 3 Good 26 4 Fair 21 5 Poor 5 6 Not Applicable 18 -999999999 missing 0 Sysmiss 29297 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 2 2 Very Good 0 3 Good 30 4 Fair 22 5 Poor 4 6 Not Applicable 17 -999999999 missing 0 Sysmiss 29297 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 1 2 Very Good 3 3 Good 22 4 Fair 28 5 Poor 6 6 Not Applicable 15 -999999999 missing 0 Sysmiss 29297 how do you rate your experience with Access to service centres for persons 75 29297 1 Excellent 1 2 Very Good 3 3 Good 24 4 Fair 22 5 Poor 3 6 Not Applicable 22 -999999999 missing 0 Sysmiss 29297 Are you aware of the following services?:Postal services 14622 14750 0 10180 1 4442 -999999999 missing 32 Sysmiss 14718 Are you aware of the following services?:Courier services 14620 14752 0 10766 1 3854 -999999999 missing 34 Sysmiss 14718 Have you ever used any of the postal services offered by Zampost 4441 24931 1 Yes 739 2 No 3702 -999999999 missing 1 Sysmiss 24930 Which postal services have you used in the last 12 months?:Post office box 726 28646 0 474 1 252 -999999999 missing 13 Sysmiss 28633 Which postal services have you used in the last 12 months?:Registered mail 717 28655 0 624 1 93 -999999999 missing 22 Sysmiss 28633 Which postal services have you used in the last 12 months?:Express Mail Service (EMS) 717 28655 0 503 1 214 -999999999 missing 22 Sysmiss 28633 Which postal services have you used in the last 12 months?:Ordinary mail service 721 28651 0 512 1 209 -999999999 missing 18 Sysmiss 28633 Which postal services have you used in the last 12 months?:Stamps 724 28648 0 503 1 221 -999999999 missing 15 Sysmiss 28633 Which postal services have you used in the last 12 months?:Hybrid mail 714 28658 0 698 1 16 -999999999 missing 25 Sysmiss 28633 Which postal services have you used in the last 12 months?:Other, specify 711 28661 0 696 1 15 -999999999 missing 28 Sysmiss 28633 Specify other service you have used in the last 12 months 15 0 RENEWAL OF DRIVING LICENCE 1 Sending money 2 have not sued it in the last 12 months 1 it been long since I used it 1 post bus 1 receiving and sending money 1 receiving goods 1 receiving money 1 1 sending and receiving money 1 1 sent parcels through post office bus 1 swift cash 2 Rate the services that you accessed from Zampost Post office box 252 29120 1 Excellent 20 2 Very Good 60 3 Good 105 4 Fair 42 5 Poor 25 -999999999 missing 0 Sysmiss 29120 rate the services that you accessed from Zampost Registered mail 93 29279 1 Excellent 7 2 Very Good 21 3 Good 48 4 Fair 13 5 Poor 4 -999999999 missing 0 Sysmiss 29279 rate the services that you accessed from Zampost? Express Mail Service (EMS) 214 29158 1 Excellent 23 2 Very Good 49 3 Good 98 4 Fair 36 5 Poor 8 -999999999 missing 0 Sysmiss 29158 209 29163 1 Excellent 12 2 Very Good 37 3 Good 100 4 Fair 45 5 Poor 15 -999999999 missing 0 Sysmiss 29163 How would you rate the services that you accessed from Zampost? Stamps 221 29151 1 Excellent 14 2 Very Good 46 3 Good 106 4 Fair 42 5 Poor 13 -999999999 missing 0 Sysmiss 29151 rate the services that you accessed from Zampost? Hybrid mail 16 29356 1 Excellent 4 2 Very Good 4 3 Good 5 4 Fair 2 5 Poor 1 -999999999 missing 0 Sysmiss 29356 rate the services that you accessed from Zampost? Post office box 15 29357 1 Excellent 3 2 Very Good 0 3 Good 7 4 Fair 4 5 Poor 1 -999999999 missing 0 Sysmiss 29357 how long did the last letter/parcel take to reach you (in days) 739 28633 -9 365 7.827 18.939 -999999999 missing How long (in minutes) does it take to get to the nearest Zampost Post Office? 4441 24931 0 70000 184.632 1213.742 -999999999 missing 1 Have you ever used any courier services? 3854 25518 1 Yes 1262 2 No 2592 -999999999 missing 0 Sysmiss 25518 How long (in minutes) does it take to get to the nearest courier office 3853 25519 0 75000 129.343 1281.078 -999999999 missing 1 Which courier service providers have you used in the last 12 months, other than:Bus e.g. Power Tools, Mazhandu, and P. Mwansa etc. 1244 28128 0 337 1 907 -999999999 missing 18 Sysmiss 28110 Which courier service providers have you used in the last 12 months, other than:Traditional courier e.g. DHL, Fedex, Mercury Couriers etc 1209 28163 0 1034 1 175 -999999999 missing 53 Sysmiss 28110 Which courier service providers have you used in the last 12 months, other than:Unregistered courier vehicle e.g. car, motorbike 1229 28143 0 709 1 520 -999999999 missing 33 Sysmiss 28110 Which courier service providers have you used in the last 12 months, other than:Other, specify 1200 28172 0 1184 1 16 -999999999 missing 62 Sysmiss 28110 Specify which courier providers you have used in the past 12 months? 16 0 CANOES AND BOATS 2 Jordan 2 Power tools 1 Rosa bus 1 UBZ bus 1 boat to main land 1 friends 1 friends and family 1 juldan bus 1 likili 1 likili bus 1 mbwe 1 private bus 1 wada jovu 1 Have you ever experienced any of the following in your use of postal or courier:Theft of parcel 1249 28123 0 1210 1 39 -999999999 missing 13 Sysmiss 28110 Have you ever experienced any of the following in your use of postal or courier:Damage of parcel 1249 28123 0 1186 1 63 -999999999 missing 13 Sysmiss 28110 Have you ever experienced any of the following in your use of postal or courier:Delay of parcel 1260 28112 0 1073 1 187 -999999999 missing 2 Sysmiss 28110 Have you ever experienced any of the following in your use of postal or courier:Loss of parcel 1252 28120 0 1186 1 66 -999999999 missing 10 Sysmiss 28110 If you have experienced any of the issues in Q-116, where did you report:Reported to postal/Courier service provider 272 29100 0 140 1 132 -999999999 missing 0 Sysmiss 29100 If you have experienced any of the issues in Q-116, where did you report:Reported to Police 272 29100 0 243 1 29 -999999999 missing 0 Sysmiss 29100 If you have experienced any of the issues in Q-116, where did you report:Contacted sender of the item 272 29100 0 152 1 120 -999999999 missing 0 Sysmiss 29100 If you have experienced any of the issues in Q-116, where did you report:Contacted supplier of the item 272 29100 0 244 1 28 -999999999 missing 0 Sysmiss 29100 If you have experienced any of the issues in Q-116, where did you report:Report to ZICTA 272 29100 0 268 1 4 -999999999 missing 0 Sysmiss 29100 If you have experienced any of the issues in Q-116, where did you report:Other specify 272 29100 0 241 1 31 -999999999 missing 0 Sysmiss 29100 31 0 DID NOT REPORT ANYWHERE 1 DIDN'T REPORT 1 Didn't report anywhere 3 1 I didn't report anywhere 1 NO WHERE 1 NOTHING 1 Reported to police 1 did not do anything 1 did not report 2 did not report anywhere 2 1 1 didn't know where to go 1 didn't report 2 didn't report anywhere 2 don't have where to report 1 it was not reported 1 never reported 1 never reported as there was clear suspect between the transporter and the supplier 1 never reported when it happened 1 nowhere 2 reported to a courier company 1 went to enquire at the courier service provider 1 0 0 how would you rate the Zampost services against Timely delivery 3854 25518 1 Excellent 94 2 Very Good 376 3 Good 1544 4 Fair 1490 5 Poor 350 -999999999 missing 0 Sysmiss 25518 3853 25519 1 Excellent 80 2 Very Good 313 3 Good 1605 4 Fair 1564 5 Poor 291 -999999999 missing 1 Sysmiss 25518 how would you rate the Zampost services against Complaint resolution 3854 25518 1 Excellent 77 2 Very Good 294 3 Good 1495 4 Fair 1669 5 Poor 319 -999999999 missing 0 Sysmiss 25518 how would you rate the Zampost services against Handling of the parcels 3854 25518 1 Excellent 117 2 Very Good 314 3 Good 1591 4 Fair 1534 5 Poor 298 -999999999 missing 0 Sysmiss 25518 how would you rate the Zampost services against Pricing 3854 25518 1 Excellent 98 2 Very Good 254 3 Good 1439 4 Fair 1739 5 Poor 324 -999999999 missing 0 Sysmiss 25518 how would you rate the courier services again Timely delivery 3854 25518 1 Excellent 222 2 Very Good 415 3 Good 1535 4 Fair 1413 5 Poor 269 -999999999 missing 0 Sysmiss 25518 how would you rate the courier services again Customer Service? 3853 25519 1 Excellent 112 2 Very Good 379 3 Good 1664 4 Fair 1445 5 Poor 253 -999999999 missing 1 Sysmiss 25518 how would you rate the courier services again Complaint Resolution 3853 25519 1 Excellent 91 2 Very Good 311 3 Good 1584 4 Fair 1549 5 Poor 318 -999999999 missing 1 Sysmiss 25518 how would you rate the courier services again Handling of the parcels 3853 25519 1 Excellent 113 2 Very Good 393 3 Good 1684 4 Fair 1398 5 Poor 265 -999999999 missing 1 Sysmiss 25518 how would you rate the courier services against pricing 3854 25518 1 Excellent 80 2 Very Good 285 3 Good 1451 4 Fair 1696 5 Poor 342 -999999999 missing 0 Sysmiss 25518 If you have not used postal or courier services before, why is this so?:Nothing to send or receive 9282 20090 0 2768 1 6514 -999999999 missing 142 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:No access to providers of Postal and Courier Services 9131 20241 0 7864 1 1267 -999999999 missing 293 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:Prefer to transport items myself 9155 20217 0 8277 1 878 -999999999 missing 269 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:Prefer to use people that are traveling to parcel’s destination 9143 20229 0 8222 1 921 -999999999 missing 281 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:I do not trust postal and courier service 9133 20239 0 9021 1 112 -999999999 missing 291 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:There is no recourse in case anything happens to my parcel 9122 20250 0 9066 1 56 -999999999 missing 302 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:Items take too long when postal and courier services are used 9137 20235 0 9059 1 78 -999999999 missing 287 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:Goods are not well handled 9136 20236 0 9054 1 82 -999999999 missing 288 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:They are too expensive 9103 20269 0 8836 1 267 -999999999 missing 321 Sysmiss 19948 If you have not used postal or courier services before, why is this so?:Other, specify 9006 20366 0 8631 1 375 -999999999 missing 418 Sysmiss 19948 Specify why this is so? 375 0 AM NOT AWARE OF ANY. 1 Am not aware of them 1 Am still for such activities 1 Am young 1 CAN'T USE SUCH 1 DO NOT KNOW ABOUT EXISTENCE 1 Do not know about these services 1 1 Don't know 1 Everything is done by my parents 1 HAVE NO IDEA OF SUCH SERVICES 1 1 I DON'T KNOW ANYTHING. 1 I DON'T KNOW IT. 1 1 I DONT KNOW WHAT IT IS 1 I HAVE NO ONE TO SEND TO 1 I HAVE NOT HEAD ABOUT IT 1 I HAVE NOT HEARD OF IT. 1 I NO NOTHING ABOUT IT. 1 I completely don't know about them 1 I completely don't know anything about them 1 I completely don't know anything about these services 1 I completely have no idea of what these services offer 1 I don't about such services 1 I don't how it works. 1 I don't know 3 1 1 1 I don't know about it 7 I don't know about it's existence 1 I don't know about such services 1 I don't know about them 5 I don't know about those 1 I don't know any of them 1 I don't know how to use them 1 I don't know it 2 I don't know them 35 I don't know them. 3 I don't know what the do 1 I don't know what they do 1 I dont know about it 1 I dont know about the postal services 1 I feel it's a non company 1 1 I have completely no knowledge of these services 1 I have never heard about it 4 I have never heard about them 1 I have never heard of it 1 I have no idea 2 I have no use for it 1 I haven't heard about them 1 1 I'm a villager have no were to send. 1 I'm completely unaware of the services 2 IT'S THE RESPONSIBILITY OF ADULT HOUSEHOLD MEMBERS 1 Ia am young 1 Items including mine are sent through other members of the household 1 NOT AWARE OF THE EXISTENCE OF SUCH SERVICES 1 NOT AWARE OF THE SERVICES 1 NOT AWARE OF THESE SERVICES 1 Still young 1 TOO OLD 1 TOO YOUNG 2 TOO YOUNG TO USE SUCH SERVICES 2 TOO YOUNG TO USE THESE SERVICES 1 This person is not aware hence he has not even used it. Question not applicable. 1 Too Young 1 Too to know of the existence of such services 1 Too young 1 Too young to know such Services, lack of expose 1 am hearing it for the first time 1 am not aware 1 am not aware of the services 1 am still young I don't know about them 1 1 communicate on phone 1 completely unaware of the services 1 does not know the services 1 1 1 2 1 doesn't haven't anything too send 1 1 1 doesn't know anything 1 doesn't know how it works 1 doesn't know how to use it 1 doesn't know it 2 don't about it 1 don't have 1 don't know 12 don't know about 1 don't know about it 15 don't know about them 1 don't know about this 1 don't know how to use it 1 don't know it 1 don't know the institutions 3 don't know the two institutions 1 dont know about it 2 dont know anything about he postal or courier services 1 1 has an intellectual disability 1 has never used or heard of them 1 has not heard about it 1 have never been told about them 1 have never sent anything 1 have no awareness of the postal and courier services 1 have no idea how it operates 1 have not heard about the two institutions 1 have not heard about them 1 have not heard about zampost 1 have not just used it 1 i don't know what that is. 1 i have no idea where to start from 1 it's my first time am hearing about such services 1 it's my first time am hearing about that 1 it's my first time am hearing about them 2 it's my first time am hearing about those services 1 just not aw6of them 1 l don't use 1 lack no knowledge of such services 1 lack of knowledge of such services 2 luck of trust 1 mentally ill 1 my parents facilitates everything including receiving and sending of my parcels 1 network heard 1 1 1 never heard 34 never heard about it 1 never heard about such services 2 never heard of it 5 1 never heard of zicta 1 never needed their use 1 never of them 1 1 never used or heard of the services 1 never used the services 1 no family in town or far away placws 1 no idea 4 no idea about the existence of such services 1 no idea about the services 1 no idea how it operates 1 no knowledge of existence of such services 1 no money to pay for their services 1 no need yet 1 not allowed to go to town 1 not allowed to go to town alone 1 not available here 2 not aware 8 not aware about it 2 not aware about the services 2 not aware of courier 1 not aware of it 11 not aware of services 1 not aware of the existsnce of postal and courier services 1 not aware of the institution 1 not aware of the institutions 21 not aware of the service 1 not aware of the services 1 not aware of them 1 not aware of zampost 1 1 nothing 2 phones have made life easier 1 1 private transport 2 she doesn't know it 1 she has never heard of it and used it before 1 1 still young 11 the child has not heard about zampost before 1 to young to go to town 1 to young to use them 1 1 too young 2 1 too young and nothing to send 1 too young to send anything 1 unaware of such services 1 unaware of the services offered 1 under age 3 we don't have here 1 we don't have such services here 1 where I stay here is very far to the post office or town. 1 young 1 Specify why this is so? 0 0 Are you aware of the existence of any digital financial service(s) currently 14753 14619 1 Yes 11237 2 No 3516 -999999999 missing 0 Sysmiss 14619 Do you have any of the following accounts?:Bank account 14654 14718 0 No 13447 1 Yes 1207 -999999999 missing 0 Sysmiss 14718 Do you have any of the following accounts?:Mobile money account 14654 14718 0 No 7920 1 Yes 6734 -999999999 missing 0 Sysmiss 14718 Do you have any of the following accounts?:Electronic wallet 14654 14718 0 No 14317 1 Yes 337 -999999999 missing 0 Sysmiss 14718 What financial products are you currently using?:Commercial bank account (Savings, Current, Fixed deposite etc.) 14654 14718 0 No 13516 1 Yes 1138 Sysmiss 14718 What financial products are you currently using?:Micro financial account (Bayport etc.) 14654 14718 0 No 14585 1 Yes 69 Sysmiss 14718 What financial products are you currently using?:Saving and credit institutions (Natsave, Building Society etc.) 14654 14718 0 No 14523 1 Yes 131 Sysmiss 14718 What financial products are you currently using?:Electronic wallet 14654 14718 0 No 14401 1 Yes 253 Sysmiss 14718 What financial products are you currently using?:Mobile money account 14654 14718 0 No 8522 1 Yes 6132 Sysmiss 14718 What financial products are you currently using?:Money lending 14654 14718 0 No 14569 1 Yes 85 Sysmiss 14718 What financial products are you currently using?:Village banking 14654 14718 0 No 14072 1 Yes 582 Sysmiss 14718 What financial products are you currently using?:Chilimba 14654 14718 0 No 14230 1 Yes 424 Sysmiss 14718 What financial products are you currently using?:Other, specify 14654 14718 0 No 14623 1 Yes 31 Sysmiss 14718 Specify what other products you are currently using? 30 0 AB BANK 1 Atlasmara bank 1 Fnb 1 Not using any DFS 1 SILK 1 The person on Q123 indicated that she has a mobile money account but pops up again on Q123s 1 UBA Rock finance 1 XAPIT ACCOUNT 1 ZANACO 1 Zanga zikwane 2 atlas mara 1 borrow friends phone to services 1 children bring the money in cash form 1 fnb 1 have no phone 1 i keep at home 1 just have simcard and uses wife's phone to transact 1 mobile money 2 my wallet 1 not applicable 1 not registered 1 not registered with any 1 not yet using this service 1 other people mobile accounts 1 prefer airtel money 1 prefer to keep the money in the horse 1 silc 1 1 Specify what other products you are currently using? 0 0 How easy is it for you to access these services? 1138 28234 1 Very easy 388 2 Easy 631 3 Not sure 47 4 Difficult 53 5 Very difficult 19 Sysmiss 28234 How easy is it for you to access these services? 69 29303 1 Very easy 29 2 Easy 25 3 Not sure 5 4 Difficult 10 5 Very difficult 0 Sysmiss 29303 How easy is it for you to access these services? 131 29241 1 Very easy 42 2 Easy 70 3 Not sure 8 4 Difficult 8 5 Very difficult 3 Sysmiss 29241 How easy is it for you to access these services? 253 29119 1 Very easy 86 2 Easy 155 3 Not sure 4 4 Difficult 7 5 Very difficult 1 Sysmiss 29119 How easy is it for you to access these services? 6133 23239 1 Very easy 2551 2 Easy 3062 3 Not sure 132 4 Difficult 312 5 Very difficult 76 Sysmiss 23239 30 29342 1 30 Sysmiss 29342 How easy is it for you to access these services? 85 29287 1 Very easy 23 2 Easy 52 3 Not sure 4 4 Difficult 5 5 Very difficult 1 Sysmiss 29287 How easy is it for you to access these services? 582 28790 1 Very easy 246 2 Easy 302 3 Not sure 19 4 Difficult 13 5 Very difficult 2 Sysmiss 28790 How easy is it for you to access these services? 424 28948 1 Very easy 149 2 Easy 256 3 Not sure 10 4 Difficult 9 5 Very difficult 0 Sysmiss 28948 How easy is it for you to access these services? 44 29328 1 Very easy 10 2 Easy 27 3 Not sure 1 4 Difficult 6 5 Very difficult 0 Sysmiss 29328 How easy is it for you to access these services? 31 29341 1 Very easy 12 2 Easy 8 3 Not sure 5 4 Difficult 4 5 Very difficult 2 Sysmiss 29341 What financial products are you open to using in the future?:Commercial bank account (Savings, Current, Fixed deposite etc.) 14654 14718 0 No 10897 1 Yes 3757 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Micro financial account (Bayport etc.) 14654 14718 0 No 13950 1 Yes 704 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Saving and credit institutions (Natsave, Building Society etc.) 14654 14718 0 No 13313 1 Yes 1341 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Electronic wallet 14654 14718 0 No 13883 1 Yes 771 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Money lending 14654 14718 0 No 14247 1 Yes 407 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Village banking 14654 14718 0 No 12254 1 Yes 2400 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Chilimba 14654 14718 0 No 13035 1 Yes 1619 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Kaloba 14654 14718 0 No 14390 1 Yes 264 -999999999 missing 0 Sysmiss 14718 What financial products are you open to using in the future?:Other, specify 14654 14718 0 No 14166 1 Yes 488 -999999999 missing 0 Sysmiss 14718 Is any of your accounts enabled for the following digital financial services?:Mobile App 1207 28165 0 No 594 1 Yes 613 Sysmiss 28165 Is any of your accounts enabled for the following digital financial services?:Online/Internet banking 1207 28165 0 No 805 1 Yes 402 Sysmiss 28165 Is any of your accounts enabled for the following digital financial services?:WhatsApp Account 1207 28165 0 No 980 1 Yes 227 Sysmiss 28165 Is any of your accounts enabled for the following digital financial services?:USSD 1207 28165 0 No 515 1 Yes 692 Sysmiss 28165 Have you ever transacted using digital financial service(s)? 14654 14718 1 Yes 7011 2 No 7643 -999999999 missing 0 Sysmiss 14718 specify what other financial products you are open to using in the future? 488 0 ABSA 1 AIRTEL MONEY ACCOUNT 1 Absa 2 Airtel money 2 Am comfortable with mobile money accounts 1 CHILIMBA 1 Digital financial services 3 Don't know 1 FNB 2 Have already one 1 I do not know for now 1 I don't intend to open any 1 I don't know 1 I don't know anything about That 1 I don't want to have bank account 1 I have already 1 1 1 I have one already 1 I trust mobile money accounts more than any other 1 I want to open mobile money account 1 It's easy 1 LACK OF INTEREST 1 MOBILE MONEY 4 MOBILE MONEY ACCOUNT 89 MONEY LENDING 1 Mobile Money 1 Mobile Money Account 1 Mobile Money Accounts 1 Mobile accounts 1 Mobile mobile account 1 Mobile money 1 Mobile money account 35 Mobile money accounts 1 No 1 OPENING MOBILE MONEY ACCOUNT 1 SAVINGS GROUP 1 TO HAVE A MOBILE MONEY ACCOUNT 1 To open mobile money account 1 ZAMTEL MOBILE MONEY ACCOUNT 2 ZAMTEL MONEY ACCOUNT 2 ZANACO 5 ZANACO and FNB 1 Zambia national building society 1 absa 1 1 access bank 1 airtel mobile money 1 airtel money 11 airtel money account 1 am okay with mobile money services 1 am still young 2 am young 1 any Bank 1 atlas mara 4 comfortable with mobile money 1 1 cryptocurrency 1 don't know 4 don't know yet 3 don't need to open other accounts in the future because am getting 1 fnb 2 fnb ewallet 1 i don't trust the bank 1 indo bank 1 just maintain mobile money 1 katemba 1 1 2 1 mobile banking 17 mobile money 122 1 1 mobile money Account 1 mobile money account 81 mobile money banking 1 mobile phone 1 mtn mobile money 3 no enough funds to start saving in the future 1 no plans to open an account 1 none 12 not sure maybe when older will decide 1 not sure yet 1 not working 1 nothing 1 other mobile other than airtel 1 prefer mtn mobile money 1 prefer to continue with airtel money 1 prefer to keep money in the house because she feels its safe 1 stabic bank 1 the child has even no idea of what I'm asking about 1 too old 1 too old to have any account 1 too old to open an account 1 too young to open an account 1 village banking 1 zanaco 4 21 29351 1 21 Sysmiss 29351 Why have you not ever used any of the digital financial services on the market?:Preference to transact with cash 7643 21729 0 No 6055 1 Yes 1588 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Not trustworthy 7643 21729 0 No 7551 1 Yes 92 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Feel insecure 7643 21729 0 No 7521 1 Yes 122 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Scams 7643 21729 0 No 7476 1 Yes 167 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Phobia of technology 7643 21729 0 No 7303 1 Yes 340 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Have no money 7643 21729 0 No 3280 1 Yes 4363 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Unreliable services 7643 21729 0 No 7564 1 Yes 79 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Not registered 7643 21729 0 No 3696 1 Yes 3947 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:High transaction costs 7643 21729 0 No 7417 1 Yes 226 Sysmiss 21729 7643 21729 0 No 6896 1 Yes 747 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Lack of knowledge of the services 7643 21729 0 No 6021 1 Yes 1622 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:I have to ask for permission from my Spouse/Parents 7643 21729 0 No 6979 1 Yes 664 Sysmiss 21729 Why have you not ever used any of the digital financial services on the market?:Other, specify 7643 21729 0 No 7377 1 Yes 266 Sysmiss 21729 What is the main reason you have never used any of the digital financial service 7643 21729 1 Preference to transact with cash 999 2 Not trustworthy 25 3 Feel insecure 30 4 Scams 27 5 Phobia of technology 45 6 Have no money 2746 7 Unreliable services 15 8 Not registered 2233 9 High transaction costs 12 10 267 11 Lack of knowledge of the services 679 12 I have to ask for permission from my Spouse/Parents 362 13 Other, specify 203 -999999999 missing 0 Sysmiss 21729 Specify the main reason you have never used any of the financial services 202 Am still young 1 Am too young 1 As specified on Q128S 1 I HAVE NO DEVICE 1 1 1 I didn't have money 1 I do not have a phone to use 1 I do not have any account 1 I do not have funds and an account 1 1 I don't have a device to use 1 I don't have a phone 3 I don't have a phone and sim card 1 I don't have an account 1 I don't have money and don't know how to read and write 1 I don't know how to read 2 I don't know how to use it 1 I don't own my own gadget 1 I have no phone and money 1 1 1 1 I'm young and I don't have registration card 1 Mentally Disabled can't do anything 1 NO DEVICE FOR ACCESSING DIGITAL FINANCIAL SERVICES 1 Reading and writing is a main reason 1 1 Still young 1 TOO OLD AND DOESN'T HAVE A PHONE 1 TOO YOUNG 1 TOO YOUNG AND DON'T HAVE A NATIONAL REGISTRATION CARD 1 TOO YOUNG TO CARRY OUT SUCH SERVICES 1 TOO YOUNG TO USE SUCH SERVICES 1 Too young 6 am still young 3 am too young 2 can't reay 1 children bring cash and food stuff together with Groceries 1 costs 1 doesn't have a phone 1 don't have a phone 1 don't have money 3 dont know how it works 1 has an intellectual disability 2 has intellectual disability 1 has no phone 1 have no phone and sim card 1 have no phone or sim card 1 have not registered 1 incapacitated 1 intellectual disability and mental disorder 1 1 it's new just opened it recently but have never used it 1 1 just registered 1 lack of equipment 1 lack of knowledge 1 lack of sim card. 1 lack of technology 2 mental illness 1 mentally ill 1 network problem 5 nit allowed by parents 1 no NRC and too young 1 no access 1 no access to facility services 1 no booths in the area 1 no interest 5 no knowledge of ict 1 no mobile phone 1 no money 2 no network in the area 1 no one to send to and vice vesa 1 no phone 2 no phone and sim card 1 no services here 1 no sim card 1 no sim card or phone 2 not allowed 1 not allowed to have a phone 2 not allowed to own phone . 1 not even registered 1 not of age to transact 1 not registered 4 nothing 1 old and doesn't have a phone 1 opened an account but am yet to use it 1 persons with disabilities 1 phobia of technology 1 poor network 1 she is blind 1 she is too old to use the financial services 1 she is too young to use the service 1 1 still in school 3 still in school. 1 still very young 1 still young 23 still young and at school 1 still young to own a phone 1 suffering from epilepsy. 1 they are supposed to be for people with mon6 1 1 too expensive 1 too young 29 too young to handle a phone 1 too young to open up an account and no money 1 too young to register 1 too young to use a phone 1 too young. 1 tried to register, then it failed that the number s already on Mobile money but I don't know the pin 1 under age 6 under age no NRC 1 young to own a phone 1 Specify the main reason you have never used any of the financial services 0 0 How did you activate your mobile money account? 6178 23194 1 At SIM registration point 2481 2 Self 850 3 Agent 2705 4 Automatic 16 5 I don't know 41 6 Other, specify 85 -999999999 missing 0 Sysmiss 23194 Specify how you activated your mobile money? 85 0 A FRIEND 1 A RELATIVE 1 A relative 1 AN INDIVIDUAL FRIEND 1 An uncle activated it for him 1 BY HUSBAND 1 Brother 1 Dad did it for me 1 Done by a friend 1 FRIEND 1 Friend 2 Husband 1 1 I don't have a sim 1 It was done by grandson 1 MY FRIEND ACTIVATED IT FOR ME 1 Mother activated it on his behalf 1 Mum 1 My son opened for me 1 NO SIMCARD 1 OTHER PEOPLE WITHIN THE COMMUNITY 1 RELATIVE 1 RELATIVE DID IT FOR ME 1 Son activated the account for me 1 THROUGH SOMEONE 1 The parent(father) 1 1 a friend did 1 1 by a friend 1 by my elder brother 1 by the husband 1 children 1 company activated 1 don't have a sim card. l 1 done by grand CHILD 1 friend 5 friend helped 1 friends did it for me 1 husband 1 husband opened the account for her 1 1 it was activated by my child 1 it was already registered 1 1 it's my wife's sim 1 mother 1 mother helped 1 mum 1 mum registe6for her 1 my brother helped me 1 my child did it for her 1 my child did it for me 1 my child opened it for me 1 my daughter 1 my daughter activated it for me 1 my friend 1 my grandson 1 my husband 1 my husband did 1 my inlaw did it for me 1 my son activated it for me 1 my son registered 1 neighbor 1 nephew didi it for him 1 not applicable 1 not registered 1 older brother helped 1 opened by my granddaughter 1 partner 1 relative 2 relatives 1 sister opened for her 1 son 1 son helped 1 son intown did it for him 1 the husband 1 was activated by the inlaw 1 was already registered under some one's name- my mother 1 Specify which digital finacial service(s) you have used before? 5 0 Atlas mara 1 Tenga 1 Through agent's 1 atlas mara 1 spenn 1 Which digital financial service do use frequently ? 6968 22404 1 Airtel Money 4783 2 MTN Money 1860 3 Zamtel Kwacha 264 4 Fuel cards 0 5 Broad Pay 0 6 543 Konse konse 1 7 Kazang (spagris) 5 8 FNB e_Wallet 5 9 Cash send (Absa) 2 10 Stanbic IM Voucher 1 11 Payments cards (Debit, Credit, e-Voucher etc) 15 12 Zoona 1 13 Xapit 28 14 Swift Cash 0 15 Shoprite money transfer 1 16 World remit 0 17 Western Union 1 18 MoneyGram 0 19 Mukuru 0 20 Other, specify 1 -999999999 missing 0 Sysmiss 22404 Specify which financial service you use frequently? 1 0 MTN 1 Do you have any preferred digital financial service provider? 14633 14739 1 Yes 3809 2 No 10824 -999999999 missing 21 Sysmiss 14718 Which digital financial service is your most preferred ? 3808 25564 1 Airtel Money 2578 2 MTN Money 942 3 Zamtel Kwacha 240 4 Fuel cards 1 5 Broad Pay 0 6 543 Konse konse 2 7 Kazang (spagris) 3 8 FNB e_Wallet 9 9 Cash send (Absa) 1 10 Stanbic IM Voucher 0 11 Payments cards (Debit, Credit, e-Voucher etc) 4 12 Zoona 1 13 Xapit 21 14 Swift Cash 0 15 Shoprite money transfer 1 16 World remit 1 17 Western Union 1 18 MoneyGram 0 19 Mukuru 0 20 Other, specify 3 -999999999 missing 1 Sysmiss 25563 Specify which service is your most preferred? 3 0 absa 1 none 1 unifi 1 Give the main reason for your preference. 3809 Give the main reason for your preference. 0 0 would you consider opening a bank account, from your experience 5720 23652 1 Yes 4545 2 No 1175 -999999999 missing 1 Sysmiss 23651 If NO in Q-136, why? 1175 0 1 1 1 140 1 2 1 ALREADY HAVE BANK ACCOUNT 1 AM NOT IN EMPLOYMENT 1 Access to facility 1 Airtel mobile money account is enough for me looking at my income 1 Am comfortable with mobile money accounts 1 Am satisfied with mobile money account 1 Am too old 1 At my age and income I think mobile money is appropriate and easy to use 1 BANK ACCOUNT SERVICES ARE TOO FAR 1 BANK CHARGES ARE EXPENSIVE 1 BANKS ARE EXPENSIVE 1 BANKS ARE EXPENSIVE AND HAVE NO MONEY TO OPEN BANK ACCOUNT 1 BANKS ARE FAR 1 BANKS ARE TOO EXPENSIVE 4 BANKS ARE TOO EXPENSIVE AND ARE TOO FAR 1 BANKS ARE TOO FAR 8 BANKS ARE TOO FAR AND VERY EXPENSIVE 1 BANKS ARE TOO FAR AND VERY EXPENSIVE TO OPEN BANK ACCOUNTS 1 BANKS TOO EXPENSIVE 10 1 BANKS TOO EXPENSIVE AND TOO FAR 1 BANKS TOO EXPENSIVE AND VERY FAR 1 BANKS TOO FAR 5 BANKS TOO FAR AND HAVE NO MONEY TO OPEN AN ACCOUNT 1 BANKS TOO FAR AND TOO EXPENSIV TO 0PEN AN ACCOUNT 1 BANKS TOO TOO FAR 1 1 Banks are far 1 Banks very far 1 1 CAN NOT MANAGE BECAUSE OF LONG DISTANCES TO WHERE BANKS ARE FOUND 1 CAN'T AFFORD TO OPEN BANK ACCOUNT 1 COMFORTABLE USING A MOBILE MONEY ACCOUNT 1 COMFORTABLE USING MOBILE MONEY 2 COMFORTABLE USING MOBILE MONEY ACCOUNT 6 COMFORTABLE WITH A MOBILE MONEY ACCOUNT 2 COMFORTABLE WITH MOBILE MONEY 1 COMFORTABLE WITH MOBILE MONEY ACCOUNT 6 COMFORTABLE WITH THE SERVICES I USE CURRENTLY 1 COMFORTABLE WITH THE SERVICES I'M CURRENTLY USING 1 CONSIDERED NOT A NECESSITY 1 CONTENT HAVING A MOBILE MONEY ACCOUNT 1 CONTENT WITH MOBILE MONEY ACCOUNT 2 Charges are too high 1 Comfortable with mobile money 2 Content with Mobile money 1 Content with mobile money account 1 Content with mobile money account. 1 DO NOT HAVE MONEY 1 DO NOT HAVE MONEY TO SAVE 1 DOESN'T USE DIGITAL SERVICES 1 DON'T HAVE ANY INTEREST DUE TO LONG DISTANCES TO WHERE BANKS ARE FOUND 1 DON'T HAVE ANY USE TO HAVE ONE 1 DON'T HAVE ENOUGH MONEY TO OPEN AN ACCOUNT 3 1 DON'T HAVE MONEY TO BE DEPOSITING IN THE ACCOUNT 1 1 DON'T HAVE MONEY TO OPEN AN ACCOUNT 2 DON'T HAVE MONEY TO OPEN BANK ACCOUNT 1 DON'T HAVE MONEY TO OPEN BANK ACCOUNTS 2 DON'T HAVE THE MONEY TO DO THAT 1 DONT HAVE ENOUGH MONEY 1 DONT HAVE FUNDS 1 DONT HAVE THE MONEY 1 DONT MONEY TO PUT IN THE BANK 1 DONT NEED IT 1 DONT SEE IT OF GREAT IMPORTANCE 1 1 Don't have frequent income 1 1 Dont have enough money 1 Easy to use 1 Employ e-collectors 1 Expensive 6 Expensive. 1 FACILITIES ARE FAR FROM OUR STEADY 1 FINANCIAL CHALLENGES 1 FINANCIALLY CAPABLE 1 FINANCIALLY NOT ABLE 4 FINANCIALLY NOT ABLE TO 1 FINANCIALLY NOT ABLE TO OPEN 1 FINANCIALLY NOT CAPABLE 3 FINANCIALLY NOT CAPABLE OF OPENING A BANK ACCOUNT 1 FOR THE PURPOSE OF SAVING 1 Facility very far 1 Financial challenge 1 Financial challenges 4 Financial contraints 1 Financial services 1 HAPPY WITH HAVING A MOBILE MONEY ACCOUNT 2 HAS INTEREST IN OPENING A BANK ACCOUNT 1 HAS NIO NEED FOR A BANK ACCOUNT 1 HAVE NO ENOUGH RESOURCES 1 HAVE NO INTEREST BECAUSE BANKS ARE TOO FAR 1 HAVE NO MONEY 2 HAVE NO NEED FOR A BANK ACCOUNT 2 HAVE NO NEED OF A BANK ACCOUNT 1 HAVE NO NEED OF IT 1 HAVE NO NEED TO OPEN A BANK ACCOUNT 1 Have no capacity 1 Have no money 1 Have nothing to do with Bank account 1 He doesn't have rough 1 I 5already have a bank account 1 I DONT HAVE A SOURCE OF INCOME 1 I HAVE NO MONEY 1 I HAVE NO USE FOR IT 1 I PREFER MOBILE MONEY 1 I PREFER TRANSACTING WITH CASH 1 1 I already have a bank account 1 I already have one 2 1 I am in the village is don't need it 1 2 I am old 1 1 I am too old to have a bank account 1 1 I can save using mobile money account. 1 I can't afford banking fees and processes 1 I can't manage to afford the tax 1 I do not funds to save 1 1 1 3 2 3 2 I do not have enough funds 1 1 I do not have enough funds to save 10 I do not have enough funds to save in the future 1 I do not have enough money to save 4 I do not have enough resources to open am account 1 I do not have money 2 I do not have money to put or manage the account 1 I do not have money to save 3 I do not have money to save in my account 1 1 1 1 1 1 I don't have a lot of money 1 1 I don't have enough money 4 I don't have enough money to deposit in both mobile money and bank account 1 I don't have money 11 I don't have money to be depositing 4 I don't have money to deposit in it 1 I don't have money to put in the bank 1 I don't have money to save 1 I don't just want 1 I don't know 3 I don't know how to operate bank transactions 1 I don't know how to write. 1 I don't like banks 2 I don't like doing a lot of things 1 I don't think I will have enough money in future to keep in bank account 1 I don't trust the bank 1 I don't trust the banks 1 1 I don't work 2 I dont have money to open 1 I find technology to be difficult to use 1 I get all I need from mobile money 1 1 1 1 I have already a bank account 1 I have already have account 1 1 1 I have money 2 I have mtn mobile money 1 I have never considered it 1 I have never thought of it 1 I have never thought of it coz I don't have the money to put there 1 1 1 I have no idea how to open a bank 1 I have no money 5 I have no money to deposit In the account 1 I have no money to open any account 1 I have no money to serve with banks 1 I have no money to take there 1 I have no phone for mobile money at the moment 1 I have no resources to of opening a bank account 1 I have no use 1 I have no use for a bank account 1 I have the bank account already 1 1 I have too little money 1 I like Mobile money account 1 I prefer Mobile money accounts 1 I prefer mobile money account 1 I prefer mobile money account than bank account 1 I prefer mobile money accounts than bank accounts 1 I trust Airtel money and I don't need another account 1 I'M COMFORTABLE USING MOBILE MONEY SERVICES AND BANKS ARE VERY FAR FROM HERE 1 I'M COMFORTABLE WITH THE SERVICES I'M USING 1 I'M TOO OLD FOR IT 1 I'm comfortable with MTN Money account 1 I'm ok with the ones I'm using 1 I'm old 2 I'm still young 1 I'm too old 1 Inadequate Money 1 1 It's too expensive 2 Its expensive to open a bank account 1 LACK OF FINANCES 1 LACK OF KNOWLEDGE AND FINANCES 1 LIMITED CAPITAL 1 LONG DISTANCES TO THE BANKS 1 Lack of interest 1 MOBILE MONEY ACCOUNT IS CONVENIENT 1 Mobil money service is efficient 1 1 Mobile money it's enough for me 1 Mobile money services are easily accessible almost anywhere you go unlike banks 1 Mobile money services are enough 1 My income is too small to save in a bank account 1 NO BANK NEAR BY 1 NO BANKS 1 NO BANKS IN THE AREA 1 NO BANKS NEAR BY 1 NO EMPLOYMENT 1 NO FINANCES TO OPEN ONE 1 NO MONEY 56 NO MONEY FOR OPENING ACCOUNT 1 NO MONEY TO BANK 1 1 NO MONEY TO OPEN AN ACCOUNT 1 NO MONEY TO SAVE 4 NO MONEY TO TRANSACT 1 NO MONEY TO USE THE FACILITY 1 NO NEED 1 NO NEED FOR A BANK ACCOUNT 1 NO NEED FOR AN ACOUNT WITH THE PRESENCE OF MOBILE MONEY 1 NO NEED FOR IT 1 NO NEED FOR ONE 1 NO NEED TO 1 NO USE FOR IT 1 1 NOT A GOOD, FINE WITH USING A MOBILE MONEY ACCOUNT 1 NOT A NECESSITY 3 NOT A NECESSITY TO ONESELF 1 NOT CAPABLE OF HAVING A BANK ACCOUNT BECAUSE OF LACK OF FINANCES 1 NOT CAPABLE OF OPENING ONE, HAVE NO MONEY 1 NOT ENOUGH MONEY FOR BANKS 5 NOT FINANCIALLY CABLE 2 NOT FINANCIALLY CABLE OF OWNING A BANK ACCOUNT 2 NOT FINANCIALLY CABLE TO OPEN A BANK ACCOUNT 1 NOT FINANCIALLY CAPABLE 28 NOT FINANCIALLY CAPABLE OF OPENING A BANK ACCOUNT 6 NOT HAVING MONEY AND EMPLOYMENT 1 NOT IN EMPLOYMENT 2 NOT INTERESTED 3 NOT NECESSARILY 1 NOT NECESSARY 6 NOT NECESSARY AND BANKS ARE TOO FAR 1 NOT NECESSARY AND BECAUSE OF LONG DISTANCE 1 NOT NECESSARY AS AT NOW 2 NOT NECESSARY BECAUSE OF THE AVAILABILITY OF MOBILE MONEY SERVICES 1 NOT NEEDED 1 NOTHING 1 No BANKS nearby 1 No Banking Services in the area 1 No Banking service 1 1 No MONEY 1 No Money 11 1 No access to facility 4 No bank in this area 1 1 No capacity 1 1 No enough money to maintain the account 2 No facility nearby 4 No facility to the area 1 No facility to the earlier 1 No financial strength 1 No knowhow 1 No money 7 No money to be depositing into the account 1 No money to manage the account 1 No money to put in the bank 1 No nearby facility 2 1 Not easy to access money and banks not available in my area 1 Not having enough money to bank 1 Not interested 4 Not trusted 1 Nothing 1 Nothing to bank 1 PREFER TO TRANSACT USING MOBILE MONEY ACCOUNT 1 PREFER TO USE A MOBILE MONEY ACCOUNT 1 RESPONDENT PERFERS MOBILE MONEY 1 RESPONDENT SAYS THEY NO INTEREST 1 RESPONDENT THINKS SHE DOES NOT HAVE ENOUGH MONEY TO BE USED IN BANKS 1 Re,liable 1 SERVICES NOT AVAILABLE HERE 1 SERVICES TOO FAR 2 SERVICES TOO FAR FROM HERE 2 Satisfied with mobile money 1 So that even at the bank I have 1 THERE IS NO MONEY TO MAINTAIN THE ACCOUNT 1 THEY SERVICES ARE VERY POOR. 1 TOO EXPENSIVE 2 1 TOO FAR FROM THESE SERVICES 2 TOO FAR TO ACCESS THESE SERVICES 1 TOO ILLITERATE FOR THESE SERVICES 1 TOO ILLITERATE TO DO THESE SERVICES 1 TOO OLD 1 TOO OLD TO OPEN 3 TOO OLD TO OPEN A BANK ACCOUNT 1 TOO OLD TO USE AND DISTANCE IS TOO FAR FROM THESE SERVICES 1 1 The mobile money account I have is enough 1 Too expensive 1 Too old to open an account 1 VIEW IT AS NOT USEFUL 1 Very Expensive 7 We don't have a bank's in our area 1 We don't have any bank in our area 1 Yes, when I complete School 1 ZNO MONEY 1 airtel is better 1 airtel is enough 1 airtel money is convenient 1 airtel money is enough don't need another account 1 airtel money is fine 1 airtel money its fine 1 1 already have 1 already have 0ne 1 already have one 2 am already in village bank 1 am comfortable with mobile account 1 am comfortable with mobile money 1 1 1 1 1 1 am ok with mobile money 1 2 1 am okay with mobile money 1 am okay with mobile money account 1 am okay with the mobile money account 1 am old enough to open an account 1 am safe, settled 1 am too old 3 am too old for bank account 1 am too old to open an account 1 am using mobile money 1 am young 1 balapula sana 1 bank accounts are not safe 1 bank are far 1 bank chargers are too expensive 1 bank charges are expensive 1 bank charges are too high 2 bank is very far 1 banks are expensive and require so many documentations 1 1 banks are far 1 banks are far away 1 banks are far from here and not easily accessible like mobile money 1 banks are for people in town with money 1 banks are too far 3 banks are too far from the area 1 banks are very far 2 banks are very far away 1 banks charge alot of money for services and book balance is too much 1 banks have long process 1 banks need a lot of money for book balance 1 1 because I didn't money to save 1 1 because I do not have enough funds 1 because of business and she keeps money in items 1 because of the charges 2 because of the charges being too high 1 because of the long process before you acess the money 1 can't afford bank charges 1 1 cant manage the charges 1 cant manage to pay bank charges 1 cant manage to pay the charges 1 charges are high 2 charges are high to the bank 1 charges are too high 7 charges too high 1 charging are high 1 cheaper 1 comfortable with current mobile money account 1 comfortable with mobile money 1 comfortable with mobile money accou 1 comfortable with sibling's airtel money platform 1 comfortable with the services provided 1 content with airtel money 1 1 cost of bank charges are high for a poor person like me 1 cost of deducting money is too high 1 costs 1 costs are high 1 costs are too much 1 1 1 difficult to access banks 2 digital financial services are faster 1 distance to bank 1 1 do not need one 1 doesn't know how the bank works 1 1 1 1 don't have cash 1 don't have enough money 2 don't have money 15 don't have money to keep in the bank 1 don't know how to use it 1 don't know how to use the services 1 don't use it myself 1 don't work 1 dont have money 1 due to religious beliefs 1 easily accessible and always available 1 easy access to mobile accounts 1 expensive 2 financial challenges 12 financial problems 1 fine with mobile 1 1 have mobile money 1 have no money 3 1 having mobile money account is the same as having a bank account 1 he already have a bank account 1 he already have an account with ZANACO 1 high bank fees 1 high bank rates 2 high rates 1 his too old to open up an account 1 i don't have any plans to open a bank account 1 i don't have interest 1 i don't know how to read 1 i don't trust anyone 2 i don't trust the bank 1 i don't trust them 1 i have no idea 1 i have no interest 1 i have no money money 1 i have no use for un account 1 1 i prefer cash to mobile money. 1 i think it's a long process 1 i would not be able to use plus i hear it's expensive 1 iam satisfied with mobile money 2 insufficient funds 1 it better than the bank 1 it difficult to use 1 it is difficult to open 1 it is expensive 1 it is too expensive I cannot manage opening one 1 1 1 it's a complicated process 1 it's easy to access 1 it's everywhere 1 it's not common here 1 it's pointless to open a bank account when banks are too far and charge alot compared to mobile money services 1 it's the same 1 it's the same as airtel money 1 it's too early am still young 1 it's too expensive 1 its complicated 1 its expensive 6 its expensive and you need money 1 its far 1 its same as mobile money 1 j No money 1 l don't work 1 1 lack of SERVICES 1 lack of a stable income for bank transactions 1 lack of cash 1 lack of finances 1 lack of interest 1 lack of money 7 lack of money to deposit 1 lack of money to deposit into bank account 1 lack of money to deposit into the account 1 lack of money to deposit into the bank account 13 less money which can only be able to be deposited in mobile money 1 long distance to the branch 1 maintenance costs are too high 1 mobile account is enough 1 1 mobile is better 1 mobile is easy to access 2 mobile is efficient 1 mobile is enough and everywhere 1 mobile is everywhere 5 mobile is good 1 mobile is good enough 1 mobile is mostly reliable 1 mobile is ok 1 mobile is simply the best 1 mobile is the best 2 mobile is the best for me 1 mobile is very reliable 1 mobile mobile is the best.. 1 1 1 mobile money account is enough for now 1 1 mobile money account which I have is enough 1 mobile money always available 1 1 mobile money are easy to manage 1 mobile money are the best 2 mobile money is always available 2 mobile money is best for me.. 1 mobile money is better 1 mobile money is earsy to access 1 mobile money is easily accessible 1 mobile money is easy 1 mobile money is easy and safe 1 mobile money is easy to access 2 mobile money is easy to manage 1 mobile money is easy to use 1 mobile money is efficient 3 mobile money is enough 4 mobile money is enough account for me 1 mobile money is enough for me 7 mobile money is everywhere and always available 1 mobile money is fine 1 mobile money is flexible to use 1 mobile money is good 1 mobile money is more convenient 1 mobile money is much easier and near to my neighbourhood 1 mobile money is near 1 mobile money is quicker and efficient 1 mobile money is reliable 1 mobile money is very reliable 1 mobile money platforms are the best 1 mobile money platforms are very reliable 1 mobile money services are efficient 1 mobile money transactions is effective 1 mobile money works well for me 1 mobile money works well for me. 1 money is safe if self kept 1 money is the problem 1 more expensive than mobile money account 1 never thought of opening one 1 no Service providers 1 no access to SERVICES 1 no access to banks 1 no access to the branch 1 no bank SERVICES near by 1 no bank near 1 no bank nearby 1 no banking services available 1 1 1 no banks here 2 no banks here, I've to walk long distance to find the near by bank, 1 no banks in the area 2 no banks near 1 no banks near by 3 1 no cash 1 no enough money 29 1 no facility nearby 1 no financial services 1 no interest 2 1 no money 39 1 1 no money and no education 1 no money no deposit 1 no money to be depositing in the account 1 no money to deposit 1 no money to deposit into the bank 1 no money to deposit into the bank account 1 no near by banks 1 no near by banks and I'm ok with mobile monies 1 no need 1 1 no need am content mobile money 1 no need as I can keep the money in a phone 1 no need for a bank account 1 no need for a bank account, is content with a mobile money account 1 no need for bank account 1 no need for us poor people 1 no need just 1 no need of moving long distances 1 no reason 10 no stable source of income 2 no use for it 1 none 1 not applicable 1 not been 1 not enough funds 1 not enough income 1 not enough money 14 not enough money to deposit into the bank account 1 not financially stable 2 not having enough money 3 not having enough money to bank 2 not having money 2 not interested 16 not interested coz of high rates 1 not interested in paying bank maintenance fees 1 not now....don't have enough money 1 not working 1 nothing 4 nothing to save 1 ok with airtel mobile money 1 ok with mobile money 1 okay with mobile money 1 old age 2 old enough to use 1 phobia to technology 1 1 1 1 1 prefer mobile money 2 prefer to continue with airtel mobile money 1 ready mobile money 1 same as mobile money 1 she is blind 1 so expensive 1 still in school 1 the bank fees are high 1 the banks are very far from here 1 the costs are high 1 the fees are too high 1 the service charge are high 1 the system is complicated to use 1 the town is far 1 the town is very far 1 there are no ATMs here 1 there are no access points here 1 there are no banks here 1 there are no banks in the area 1 there are no near banks 1 there is no Zanaco bank in Nchelenge. So won't open a bank account until when there's one in Nchelenge 1 there is no need 1 they are all the same 1 to expensive 1 1 1 too aged 1 too complicated 1 too expensive 3 too high charges compared to mobile money services 1 too little money for the bank 1 too manu 1 too many charges 5 too many charging costs 1 too many things needed to open bank account 1 too much paper work 1 too old 10 too old to have a bank account 1 too old to open an account 1 too old to open an account now 1 too old to open one 1 under age 1 1 used to mobile money 1 used with mobile money 1 using mobile account 1 very Expensive 3 we don't have any bank in our area 1 we have no branch were to access there service 1 we have no much money 1 we stay very far the from boma 1 yes if banks are available 1 If NO in Q-136, why? 0 0 On average, how many times/transactions do you perform across the mobile money 7000 22372 0 4000 6.112 73.423 -999999999 missing On average, how many times/transactions do you perform across the mobile money 7000 22372 0 8000 11.928 158.747 -999999999 missing On average, what is the total value of your mobile money transactions in a month 7000 22372 0 80000 524.338 2196.475 -999999999 missing On average, what is the total value of your mobile money transactions in a month 7000 22372 0 150000 816.799 3058.365 -999999999 missing Which of the following service(s) do you use digital financial services for?:Paying utility bills e.g. electricity, pay TV, water etc 15068 14304 1 Yes 5020 2 No 10048 Sysmiss 14304 Which of the following service(s) do you use digital financial services for?:Buying airtime 15068 14304 1 Yes 5020 2 No 10048 Sysmiss 14304 Which of the following service(s) do you use digital financial services for?:Pay school fees 7000 22372 1 Yes 319 2 No 6681 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Sending money 7000 22372 1 Yes 5639 2 No 1361 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Receiving money 7000 22372 1 Yes 6372 2 No 628 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Bank to mobile transactions and vice versa 7000 22372 1 Yes 529 2 No 6471 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Bank to bank transaction 7000 22372 1 Yes 270 2 No 6730 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Savings 7000 22372 1 Yes 2951 2 No 4049 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Loans 7000 22372 1 Yes 320 2 No 6680 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Foreign Remittance (sending and receiving) 7000 22372 1 Yes 54 2 No 6946 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Insurance 7000 22372 1 Yes 73 2 No 6927 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Betting services 7000 22372 1 Yes 206 2 No 6794 Sysmiss 22372 Which of the following service(s) do you use digital financial services for?:Other, specify 7000 22372 1 Yes 15 2 No 6985 Sysmiss 22372 Specify which service you use digital financial services for? 15 0 Has no Sim card not registered 1 Note: Bill's are paid by our employer 1 WITHDRAWAL ON SOMES BEHALF 1 bought food for the family 1 buy basic needs 1 currently does not our a phone 1 currently no phone but uses others people's 1 for over 3 months now phone 1 1 it is just used for communication 1 mobile to bank transactions 1 taking care of the family 1 1 to receiving money for books 1 withdrawing for another person 1 Would you recommend the use of digital financial services to others? 7000 22372 1 Yes 6853 2 No 147 -999999999 missing 0 Sysmiss 22372 Why would you not recommend the use of the digital financial services to others?:Preference to transact with cash 147 29225 0 98 1 49 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Not trustworthy 147 29225 0 121 1 26 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Security concems 147 29225 0 106 1 41 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Scams 147 29225 0 100 1 47 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Unreliable services 147 29225 0 133 1 14 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:High transaction costs/fees 147 29225 0 125 1 22 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Insufficient float (space) among agents 147 29225 0 135 1 12 -999999999 missing 0 Sysmiss 29225 Why would you not recommend the use of the digital financial services to others?:Other, Specify 147 29225 0 132 1 15 -999999999 missing 0 Sysmiss 29225 Specify you wouldn't recommend the use of digital financial services to others 15 0 Benefits are few 1 DOESN'T USE DIGITAL SERVICES 1 DOESNT USE THE FACILITY 1 DON'T UNDERSTAND IT VERY MUCH 1 I cannot recomend what I do not know it used before 1 1 I have no money 1 NETWORK NOT GOOD 1 Not given loans 1 STILL AT SCHOOL 1 no because I only have one sim card. 1 nothing 1 people might suspect her 1 1 still in secondary school 1 Have you ever experienced any problem(s) while using digital financial services? 7000 22372 1 Yes 856 2 No 6144 -999999999 missing 0 Sysmiss 22372 Which digital financial service (s) has given you problem(s) before?:Airtel Money 856 28516 1 Yes 583 2 No 273 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:MTN Money 856 28516 1 Yes 334 2 No 522 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Zamtel Kwacha 856 28516 1 Yes 58 2 No 798 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Fuel cards 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Broad Pay 856 28516 1 Yes 0 2 No 856 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:543 Konse konse 856 28516 1 Yes 2 2 No 854 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Kazang (spagris) 856 28516 1 Yes 6 2 No 850 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:FNB e_Wallet 856 28516 1 Yes 7 2 No 849 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Cash send (Absa) 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Stanbic IM Voucher 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Payments cards (Debit, Credit, e-Voucher etc) 856 28516 1 Yes 4 2 No 852 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Zoona 856 28516 1 Yes 9 2 No 847 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Xapit 856 28516 1 Yes 29 2 No 827 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Swift Cash 856 28516 1 Yes 0 2 No 856 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Shoprite money transfer 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:World remit 856 28516 1 Yes 0 2 No 856 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Western Union 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:MoneyGram 856 28516 1 Yes 0 2 No 856 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Mukuru 856 28516 1 Yes 0 2 No 856 Sysmiss 28516 Which digital financial service (s) has given you problem(s) before?:Other, specify 856 28516 1 Yes 2 2 No 854 Sysmiss 28516 Specify which digital service has given you probelm(s) before? 2 0 FNB 1 blocked pin 1 Which problems did you experience in the course of using digital financial servi:Delayed transmission of funds to intended recipient 30 29342 1 Yes 13 2 No 17 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Non-receipt of transferred money by the recipient 30 29342 1 Yes 6 2 No 24 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Non-receipt of notification 30 29342 1 Yes 3 2 No 27 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Insufficient float (agent unable to send due to insufficient e-value) 30 29342 1 Yes 13 2 No 17 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Lack of liquidity (agents with insufficient cash) 30 29342 1 Yes 8 2 No 22 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Fraud 30 29342 1 Yes 6 2 No 24 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Scam 30 29342 1 Yes 13 2 No 17 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Limited access points or agents 30 29342 1 Yes 4 2 No 26 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:System failure 30 29342 1 Yes 14 2 No 16 Sysmiss 29342 Which problems did you experience in the course of using digital financial servi:Other, specify 30 29342 1 Yes 1 2 No 29 Sysmiss 29342 Specify which other problems you experienced in the course of using digital 1 0 1 Where did you report the problem(s) you experienced?:Bank of Zambia (BOZ) 856 28516 1 Yes 3 2 No 853 Sysmiss 28516 Where did you report the problem(s) you experienced?:Zambia Information and Communications Technology Authority (ZICTA) 856 28516 1 Yes 19 2 No 837 Sysmiss 28516 Where did you report the problem(s) you experienced?:Competition and Consumer Protection Commission (CCPC) 856 28516 1 Yes 7 2 No 849 Sysmiss 28516 Where did you report the problem(s) you experienced?:Ministry of Technology and Science 856 28516 1 Yes 1 2 No 855 Sysmiss 28516 Where did you report the problem(s) you experienced?:Service provider (Mobile Money Service Provider or Bank) 856 28516 1 Yes 392 2 No 464 Sysmiss 28516 Where did you report the problem(s) you experienced?:Agent 856 28516 1 Yes 218 2 No 638 Sysmiss 28516 Where did you report the problem(s) you experienced?:Police 856 28516 1 Yes 30 2 No 826 Sysmiss 28516 Where did you report the problem(s) you experienced?:Nowhere (did not report) 856 28516 1 Yes 328 2 No 528 Sysmiss 28516 Where did you report the problem(s) you experienced?:Other 856 28516 1 Yes 6 2 No 850 Sysmiss 28516 specify where you reported the problem(s) you experienced? 6 0 doesn't know 1 has not experienced any problem 1 my pin was blocked 1 not sure where to report to 1 service providers 1 to the bank 1 Do you know of any institution that regulates digital financial services in Zamb 14632 14740 1 Yes 1150 2 No 13482 -999999999 missing 22 Sysmiss 14718 What is the name of the institution which regulates digital financial services 1150 0 AIRTEL 1 AIRTEL MONEY 1 AIRTEL SERVICE PROVIDERS 1 AIRTEL ZAMBIA 13 Airtel 4 1 1 3 Airtel Money 4 Airtel Zambia 4 Airtel Zambiaz Limited 1 Airtel money 6 1 Airtel money/MTN money 1 BANK OF ZAMBIA 23 BANK OF Zambia 1 BANK of zambia 1 BOZ 7 Ban of Zambia 1 Bank 1 2 Bank OF Zambia 1 Bank Of Zambia 1 1 Bank of ZAMBIA 11 Bank of Zambia 74 Bank of Zambia is the biggest I know. 1 Bank of Zambia(BOZ) 1 Bank of Zqmbia 1 Bank of zambia 25 Boz 3 CEC 1 Central Bank 1 Credit beareau 1 DEC 2 Drag enforcement commission 1 M.T.N mobile 1 MINISTRY OF FINANCE 2 1 MTN 3 MTN Mobile money 1 MTN Money 1 MTN ZAMBIA 3 MTN,AIRTEL AND ZAMTEL 1 1 Ministry of Finance 1 1 1 1 1 Mobile Money 1 Mobile banking 2 Mobile money 1 1 Mobile money banking 1 Mtn 1 Network provider 1 POLICE 1 SERVICE PROVIDERS 1 1 Stanbic Bank 1 ZACTA 1 ZAMBIA POLICE 9 ZAMBIA police 1 ZANACO 1 ZCTA 2 ZICT 1 ZICT A 1 ZICTA 310 ZITCA 1 ZRA 2 Zambia Information and Technology communication Authority 1 Zambia Information and communications technology Authority 1 Zambia Police 1 Zambia national Commercial Bank 1 Zambia national commercial bank 1 Zambia police 1 1 Zamtel kwacha 1 Zicta 29 Zitca 1 absa, stabinc and atlasmara 1 airtel 17 1 1 airtel and bank of zambia 1 airtel and mtn 1 airtel money 9 airtel money service 1 airtel money, mtn money 1 airtel money, zamtel, zanaco 1 airtel service centre 1 airtel service providers 2 airtel services 1 airtel services CENTRE 1 airtel zambia 1 airtel, mtn 5 airtel, mtn, 1 airtel, mtn,zoona 1 1 airtime service providers 1 ba zicta 1 back of Zambia 1 3 1 bank of ZAMBIA 3 bank of Zambia 57 bank of zambia 60 bayport, zanaco, zoona 1 boz 7 call CENTRE airtel 1 call centre 1 ccpc 1 chilimba 1 customer service 1 digital finance services providers 1 finca 2 fnb,zamtel zanaco 1 fnb,zamtel, zoona 1 headman 1 lusa lusaka stock exchange 1 1 1 mobile money 41 mobile money providers 1 mobile service provider 1 mtn 22 1 mtn ,airtel 1 mtn ,kasanga ,konsekonse 1 mtn .airtel 1 mtn and airtel money 1 mtn mobile money 7 mtn mobile money, 2 mtn service provider 1 mtn zambia 1 mtn zanaco 1 mtn, airtel 1 mtn, zamtel 1 mtn, zoona fnb 1 mtn,airtel 6 mtn,finca 1 mtn,zamtel 2 mtn,zamtel and village bank 1 mtn,zanaco 1 network providers 1 network service providers 2 network service providers, ZICTA And Zambia Police 1 network service providers, zicta and zambia police 1 police 3 sensitisation 1 service providers 11 stanbic, unif,zoona 1 the mtn 1 the service providers 1 uba,zanaco 1 1 1 zambia police 6 zambia police and zicta 4 zambial police and these network services providers 1 1 zamtel kwacha 1 zamtel, chilimba 1 zamtel, mtn 1 zamtel, mtn ,zanaco 1 zamtel, zanaco 1 zanaco 6 zanaco, finca 2 zanaco, finca,unify 1 zanaco, zamtel 1 zanaco, zamtel, mtn 1 zanaco, zamtel, zoona 1 zicta 195 zicta and Zambia police 1 zicta( 1 zoona 1 zoona, finca 1 1 ŻICTA 1 Are you aware of any channels of redress for complaints related to digital finan 14632 14740 1 Yes 1283 2 No 13349 -999999999 missing 22 Sysmiss 14718 Who is the first contact for complaints related to digital financial services? 1283 28089 1 Bank of Zambia (BOZ) 22 2 Zambia Information and Communications Technology Authority ( 133 3 Competition and Consumer Protection Commission (CCPC 4 4 Service provider (Mobile money provider or Bank) 1031 5 Ministry of Technology and Science 2 6 Zambia Police 75 7 Other, specify 16 -999999999 missing 0 Sysmiss 28089 Who is the first contact for complaints related to digital financial services? 16 0 AGENT 2 Agent 5 FINANCIAL SERVICE PROVIDER 1 I don't know where to report 1 PAY POINT AGENT 4 agent 1 airtel service provider,for airtel users 1 postoffice 1 if complaint is not resolved where would you report it next? 1283 28089 1 Bank of Zambia (BOZ) 83 2 Zambia Information and Communications Technology Authority ( 460 3 Competition and Consumer Protection Commission (CCPC 55 4 Service provider (Mobile money provider or Bank) 99 5 Ministry of Technology and Science 12 6 Zambia Police 471 7 Other, specify 103 -999999999 missing 0 Sysmiss 28089 Who is the first contact for complaints related to digital financial services? 103 0 Communicate on 111 1 Doesn't know where to go after this 1 Doesn't know where to go to next 1 Don't Know 1 Don't know where to go 1 FAMILY MEMBER 1 FRIENDS AND RELATIVES 1 I am not sure 2 I don't know 13 1 I don't know any institution to report to 1 I don't know from there 1 I don't know of the next step 1 I don't know who else to call 1 I don't t know 1 I have never faced a situation beyond customer care 1 I just forget. The police did not help me the last I had a problem 1 1 I'd just leave it 1 NONE 4 NoWayer 1 None 2 Nothing 1 Nowhere 1 RELATIVES 1 SEEK HELP FROM FRIENDS OR RELATIVES 1 SP head office 1 She doesn't know 1 airtel 1 booth 1 do not know 1 doesn't know 3 don't Know 1 don't know 14 don't know the next option 1 dont know 1 going to the offices 1 have never failed 1 i don't report anywhere 1 just customer care 1 just network provider 1 l would just keep quiet 1 main office of service provider 1 mobile service provider 1 1 no where 5 non 2 none 3 not sure 2 not sure of the next step to take 1 not yet encountered a problem 1 nowhere 2 nowhere else 2 nowhere, I just leave the problem as is 1 police 1 reported no where 1 she can only report to zicta as a regulator 1 they don't fail 1 wait for customer care to tell me next step 1 zanaco 2 Have you ever received any DFS sensitization information? 14633 14739 1 Yes 4630 2 No 10003 -999999999 missing 21 Sysmiss 14718 Through what channels did you receive the information?:SMS 4626 24746 0 No 176 1 Yes 4450 -999999999 4 Sysmiss 24742 Through what channels did you receive the information?:Social media e.g. WhatsApp, Facebook etc 4487 24885 0 No 3947 1 Yes 540 -999999999 143 Sysmiss 24742 Through what channels did you receive the information?:Printed material e.g. brochure, posters, newspaper etc 4496 24876 0 No 4164 1 Yes 332 -999999999 134 Sysmiss 24742 Through what channels did you receive the information?:TV 4509 24863 0 No 3746 1 Yes 763 -999999999 121 Sysmiss 24742 Through what channels did you receive the information?:Radio 4491 24881 0 No 3522 1 Yes 969 -999999999 139 Sysmiss 24742 Through what channels did you receive the information?:Other, Spcify 4399 24973 0 4324 1 75 -999999999 missing 231 Sysmiss 24742 Specify the channels you received the information? 75 0 Agents 1 Drama groups in the market 1 FAMILY and friends 1 FRIENDS 1 FRIENDS AND RELATIVES 1 FROM ANOTHER' PRSON 1 From the general public 1 Just from friends 1 Third party 1 1 airtel branch 1 children 1 community 1 community sensitisation 1 friends 7 friends and family 1 friends and neighbours 1 friends and relatives 1 friends share information 1 from freinds 1 from friends 1 from people 2 groups and friends 1 husband 1 just colleagues 1 local friends 1 my work mate 1 people 7 people and teachers 1 people around 1 she was called by service provider 1 sms 1 third 1 third part 1 third party 26 third party e.g teachers 1 through friends 1 What channel of communication would you mostly prefer receiving DFS sensitizatio 4624 24748 1 SMS 4073 2 Social media e.g. WhatsApp, Facebook etc 66 3 Printed material e.g. brochure, posters, newspaper etc 44 4 TV 137 5 Radio 292 6 Other, Spcify 12 -999999999 missing 6 Sysmiss 24742 Specify what channel of communication you would mostly prefer receiving DFS 12 0 RADIO 1 THROUGH MOBILE MONEY SERVICE PROVIDERS 1 community sensitisation 2 friends 1 from friends 1 radio 3 sms 2 znbc tv 1 Are you able to use any Digital Financial Platform without any help? 4630 24742 1 Yes 3978 2 No 652 -999999999 missing 0 Sysmiss 24742 Who helps you to use the DFS platform?:An Agent 652 28720 1 Yes 335 2 No 317 Sysmiss 28720 Who helps you to use the DFS platform?:A relative or friend 652 28720 1 Yes 453 2 No 199 Sysmiss 28720 Who helps you to use the DFS platform?:Security Personnel 652 28720 1 Yes 13 2 No 639 Sysmiss 28720 Who helps you to use the DFS platform?:Other customers 652 28720 1 Yes 46 2 No 606 Sysmiss 28720 What is your reason for not operating the DFS platform by yourself?:I cannot read or write 652 28720 1 Yes 244 2 No 408 Sysmiss 28720 What is your reason for not operating the DFS platform by yourself?:I find it difficult 652 28720 1 Yes 487 2 No 165 Sysmiss 28720 What is your reason for not operating the DFS platform by yourself?:I have a challenge with technology 652 28720 1 Yes 450 2 No 202 Sysmiss 28720 What is your reason for not operating the DFS platform by yourself?:Not user friendly to persons with disabilities (PwDs) 652 28720 1 Yes 22 2 No 630 Sysmiss 28720 Have you ever shared any of the following Personal Identification Numbers (PINs):Mobile Money PIN 3978 25394 1 Yes 1160 2 No 2818 Sysmiss 25394 Have you ever shared any of the following Personal Identification Numbers (PINs):Debit/Credit Card PIN 3978 25394 1 Yes 141 2 No 3837 Sysmiss 25394 Have you ever shared any of the following Personal Identification Numbers (PINs):One-Time-Password (OTP) 3978 25394 1 Yes 37 2 No 3941 Sysmiss 25394 Have you ever shared any of the following Personal Identification Numbers (PINs):Internet Banking Password 3978 25394 1 Yes 23 2 No 3955 Sysmiss 25394 Have you ever shared any of the following Personal Identification Numbers (PINs):Mobile Banking Password 3978 25394 1 Yes 66 2 No 3912 Sysmiss 25394 Did you change the PIN after sharing it with another person? 1184 28188 1 Yes 186 2 No 998 -999999999 missing 0 Sysmiss 28188 What was the main reason for not changing the PIN after sharing it with another 998 28374 1 I cannot read or write 2 2 Process for changing the PIN is complicated 14 3 I fear that if something goes wrong during PIN change, it is 27 4 I trust the other person 937 5 Other. Specify 18 -999999999 missing 0 Sysmiss 28374 Specify the main reason for not changing the pin after sharing it with someone? 18 0 Been lazy to change it 1 HE IS THE NEXT KING 1 He is spouse. We usually share with my husband. 1 I don't keep money in there 1 I don't usually put money 1 I usually share with my spouse 1 In case of death the person must be able to access the funds 1 It's not necessary to change pon because if one is sick the other person can use it to transact 1 She is the next of king 1 She's my spouse and in case of a demise she's the next of king 1 They no longer have access to my phone 1 am used to that pin 1 feel lasy 1 he's my spouse 1 in case of deaths 1 no reason 1 were together when opening 1 withdrew all the money then 1 Specify the main reason for not changing the pin after sharing it with someone? 0 0 Have you received money via digital financial services in the last 3 months? 14633 14739 1 Yes 5040 2 No 9593 -999999999 missing 21 Sysmiss 14718 How were you notified the last time money was sent to you via digital financial 5040 24332 1 By service provider via SMS 4288 2 I had to check at the nearest service centre/branch 8 3 By the sender 692 4 Check the balance of the account 36 5 By email 3 6 Other 13 -999999999 missing 0 Sysmiss 24332 Specify how you were notified 13 0 1 By the agent 1 By the owner of the phone I was using 1 I don't know my friend helps me 1 NEIGHBOUR 1 Phone Call 1 1 USED SOMEONE'S PHONE 1 by owner of the phone 1 by the owner of the phone 1 1 relative 1 service provider and the sender 1 how do you rate the following attributes of quality of service 5040 24332 1 Very Good 957 2 Good 2991 3 Fair 927 4 Poor 165 -999999999 missing 0 Sysmiss 24332 how do you rate the following attributes of quality of service 5040 24332 1 Very Good 1190 2 Good 2941 3 Fair 862 4 Poor 47 -999999999 missing 0 Sysmiss 24332 how do you rate the following attributes of quality of service 5040 24332 1 Very Good 829 2 Good 2882 3 Fair 1218 4 Poor 111 -999999999 missing 0 Sysmiss 24332 how do you rate the following attributes of quality of service 5040 24332 1 Very Good 832 2 Good 2965 3 Fair 1169 4 Poor 74 -999999999 missing 0 Sysmiss 24332 how do you rate the following attributes of quality of service 5040 24332 1 Very Good 592 2 Good 2610 3 Fair 1566 4 Poor 272 -999999999 missing 0 Sysmiss 24332 In your opinion, what is the main area of improvement in provision of DFS? 7120 22252 1 Speed of transfers 388 2 Reliability of service in terms of receiving of funds 232 3 Better service at receiving points 328 4 Increase in the number of pay points for mobile payment serv 1110 5 Complaint resolution 384 6 Availability of cash 833 7 Network outages 1114 8 Float availability 568 9 Prosecution of scammers through fast track courts 458 10 Security of platforms to avoid scams 918 11 Increased awareness on fraud 385 12 Increased agent training 75 13 Other, specify 327 -999999999 missing 1 Sysmiss 22251 Specify what the main area of improvement in the provision of DFS? 327 Allow us to buy stock online 1 Awareness of all services offered by the Digital Financial providers 1 Charges are too much 1 Cost of DFS be reduced 1 1 DO NOT HAVE ACCESS TO A MOBILE PHONE 1 DOES NOT USE DIGITO SERVICES 1 DOESN'T USE DIGITAL SERVICES 1 1 DON'T KNOW 8 DON'T KNOW SINCE DON'T HAVE A DFS ACCOUNT 1 DONT KNOW WHAT SHOULD BE IMPROVED 1 Don't know 6 Don't know because doesn't have a mobile money account, not yet registered 1 Don't know because have no DFS account 1 Don't know coz I have never used them 1 Don't know since have not used it. 1 Don't know, never used it. 1 Easier ways of retrieving confirmation messages 1 HAS NO IDEA OF WHAT SHOULD BE IMPROVED 1 I 1 I DON'T KNOW 1 I DONT KNOW BECAUSE I DON'T USE THESE SERVICES 1 I am not sure 1 I do not know 1 I do not know as I do not use the service frequently 1 1 I don't have an account 1 I don't know 12 1 I have not used it before 1 IMPROVE SERVICE DELIVERY AT AGENT POINT IN TERMS OF ATTENDANCE TO CUSTOMERS ON TIME 1 INTRODUCE INTEREST GIVING 1 Improve cash reversal in case of a mistake 1 Increase sensitisation among users 1 Increasing the maximum balance from 10000 to 20000 1 MAKE IT EASIER TO OPEN LOCKED ACCOUNTS 1 MAKE IT EASY TO UNLOCK A LOCKED MOBILE MONEY 1 1 Messages to be sent in local language 1 Mobility of Mobile Money Dealers 1 N/A 1 NO IDEA OF WHAT MUST IMPROVED 1 NONE 1 NOTHING TO IMPROVE 1 1 Network providers should help customers by providing a pin if someone forgets. 1 No improvement needed 3 No improvement needed as everything is fine 1 None 1 Nothing 3 PROVIDE A BEMBA LANGUAGE INTERFACE FOR DFS 1 REDUCE WITHDRAW CHARGES AND THE REVERSAL MUST BE QUICKER 1 REDUCTION IN TRANSACTION CHARGES 1 REDUCTION IN WITHDRAW CHARGES 1 REDUCTION OF SERVICE CHARGE 1 REDUCTION OF WITHDRAW CHARGES 1 1 RESPONDENT HAS NO PROBLEM WITH THE CURRENT DFS SYSTEM 1 RESPONDENT HAS NO SUGGESTION ON HOW DFS CAN BE IMPROVED 1 1 RESPONDENT HAS NO SUGGESTIONS 1 RESPONDENT HAS NO SUGGESTIONS ON HOW PROVISION OF DFS CAN BE IMPROVED 2 RESPONDENT SAYS CUSTOMER WITHDRAWAL SMS FOR MTN MONEY LACKS IMPORTANT AGENT INFORMATION AND MAKES THEM LIABLE TO SCAMS 1 RESPONDENT SAYS DFS SYSTEMS SHOULD BE MORE RELIABLE 1 RESPONDENT SAYS IT IS VERY DIFFICULT TO UNLOCK A LOCKED MOBILE MONEY ACCOUNT AND FURTHER SUGGESTS THAT IT BE MADE EASIER. 1 RESPONDENT SUGGESTS THAT DFS SYSTEMS MUST MAKE IT EASY FOR THEM TO RESET PIN CODE 1 Reduce service charges 1 Reduce the service charges when transferring money across networks 1 1 SERVICE charges to be reduced 1 Sensitisation and information dissemination on services 1 Should be adding interest to all transactions 1 Some agents add an extra charge on the transactions 1 THEY SHOULD BRING A BRANCH 1 TIME PERIOD IT TAKES FOR REVERSALS TO BE COMPLETED IS TOO LONG. 1 TIME TAKES TO QUALIFY TO BE LOANED MONEY SHOULD BE REDUCED 1 The Services are just fine 1 1 Very far where to get the money from 1 WITHDRAW CHARGES MUST BE REDUCED 1 ZAMTEL Booths should always have cash. 1 ZICTA offices should be put up in our area 1 all areas are well improved 1 all is OK 1 all is well 2 better and quality services 1 better customer care service 1 better customer care services 1 charges should be reduced 1 create platforms that can help reverse the transactions 1 customer service 1 decongested the banks 1 do not know 1 do not know because I dont use the service frequently 1 does not know 4 doesn't have a phone 1 doesn't know 7 doesn't know how mobile money works 1 doesn't know us under age 1 1 don't know 28 don't know anything 2 don't know coz I have never used them 1 don't know much 1 dont know 1 1 everything is good 1 everything is ok 2 far from nearest agent 1 1 give interest to customers 1 give loans to everyone 1 giving a lot of minutes 1 has no idea what DFSs are 1 have a direct contact number for mobile money to attend to complaints 1 if one sends talktime by mistake they should be able to revise it 1 improve on the type of booth 1 increase fraud awareness in mother tongue 2 increase in minutes 1 increase minutes 1 increase number of agents in the area 1 increase the capacity for sending and receiving 1 increased awareness of frauds in mother tongue 1 installing more towers to widen the coverage. 1 interest when saving with them 1 internet services 1 1 it just okay no improvement 1 1 it's ok for now 1 it's ok now 1 it's okay for now 1 its just the same 1 lack of AGENTS OF DFS 1 make scamming unbailable offence 1 1 need to improve customer service 1 needs network tower 1 never transacted before 1 never used DFS before 1 never used before 1 never used so no idea 1 no complaints 1 no device currently 1 no improvement needed 5 no issue with dfs 1 no phone 1 no phone to be aware 1 no problem 1 no problem with the service 1 no problems 1 none 23 1 not applicable 4 not know about DFS 1 not to sure 1 not using it currently 1 not waiting for 48 hours 1 nothing 34 nothing has improved 1 nothing to improve as at now 1 notifications on activities should be promptly 1 number of days for revival of funds should be short 1 offer these services to people not registered 1 1 prosecute those who steal phones 1 provide ways of accessing money if simcard is lost 1 provision is okay 1 question to answered 1 quick money reversal 1 reduce charges 1 reduce on service charge 1 reduce on service charges 1 reduce on service fees 1 reduce on transaction fees 1 reduce on withdraw charges when withdrawing big money 1 reduce our talk time talking rate 1 reduce service charges 1 reduce the service charge 1 reduce the service charges 1 reducing the rates. 1 reduction of service charge on withdrawals 1 sensitise more on non disclosure of pin 1 should introduce interest on money we deposit in mobile accounts 1 some agents are crooks 1 started using it recently 1 there is good service 1 they are doing well 1 1 they should be in specific areas 1 1 they're working well 1 time to reverse money transactions should be revisited it takes too long 1 to reduce withdraw charges 1 village 1 withdraw charge is affordable 1 Specify what the main area of improvement in the provision of DFS? 0 0 Which mode do you use more often for financial transactions? 7000 22372 1 Digital financial transactions 4412 2 Cash/Cheque transactions 2495 3 Over-the-counter banking services 93 -999999999 missing 0 Sysmiss 22372 In opinion, which mode is more efficient? 6999 22373 1 Digital financial transactions 5019 2 Cash/Cheque transactions 1980 -999999999 missing 1 Sysmiss 22372 Do you feel secure when transacting using digital financial services 7000 22372 1 Yes 6619 2 No 381 -999999999 missing 0 Sysmiss 22372 What is your main security concern? 381 28991 1 Losing money 262 2 Potential exposure of personal information to crooked people 53 3 Lack of trust for service providers 46 4 Legitimacy of certain services is questionable 4 5 Other. Specify 16 -999999999 missing 0 Sysmiss 28991 Specify your main security concern 16 0 AFRAID TO BE SCAMMED 1 DOESN'T USE DIGITAL SERVICES 1 I don't know because I haven't tried to or receive any money. 1 NOT REGISTERED WITH THE SERVICE PROVIDERS 1 WITHDRAW CHARGE IS TOO HIGH 1 because I'm not on mobile money backing 1 have never received nor send money 1 1 never transacted so I do not know 1 no concern 2 no security concerns 1 none 1 sending to the wrong person and process of reversal 1 some people have lost money using airtel mobile money 1 too many scammers 1 Have you experienced any of the following DFS-based frauds?:Losing money 381 28991 1 Yes 126 2 No 255 Sysmiss 28991 Have you experienced any of the following DFS-based frauds?:Received a call from scammers 381 28991 1 Yes 143 2 No 238 Sysmiss 28991 Have you experienced any of the following DFS-based frauds?:Received an unsolicited SMS from scammers 381 28991 1 Yes 153 2 No 228 Sysmiss 28991 Have you experienced any of the following DFS-based frauds?:SIM swapped 381 28991 1 Yes 5 2 No 376 Sysmiss 28991 Have you experienced any of the following DFS-based frauds?:Received counterfeit money 381 28991 1 Yes 10 2 No 371 Sysmiss 28991 Have you experienced any of the following DFS-based frauds?:Other, specify 381 28991 1 Yes 1 2 No 380 Sysmiss 28991 Specify what DFS-based frauds you've experienced 1 0 no not yet 1 How would you rate the service charge of your frequently used DFS 7000 22372 1 Expensive 1440 2 Affordable 5387 3 Cheap 173 -999999999 missing 0 Sysmiss 22372 How would you rate the overall service delivery for your frequently used DFS 7000 22372 1 Poor 137 2 Fair 3961 3 Good 2902 -999999999 missing 0 Sysmiss 22372 Which of the following right(s) are you aware of with respect to the use of DFS:Right to full product information 14654 14718 1 Yes 3417 2 No 11237 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Privacy and protection of personal data 14654 14718 1 Yes 3467 2 No 11187 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Right to redress 14654 14718 1 Yes 2795 2 No 11859 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Right to notification of product alterations 14654 14718 1 Yes 2815 2 No 11839 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Right to complain 14654 14718 1 Yes 5152 2 No 9502 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Right to a response to your complaint 14654 14718 1 Yes 3718 2 No 10936 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Full disclosure of risks associated with the service 14654 14718 1 Yes 2547 2 No 12107 Sysmiss 14718 Which of the following right(s) are you aware of with respect to the use of DFS:Other, Specify 14654 14718 1 Yes 58 2 No 14596 Sysmiss 14718 Specify other digital financial service rights you are aware of 58 Don't know 1 Have no device for such services 1 I am too young I don't know 1 I do not know 1 1 I don't know 1 I don't know about any rights 1 I don't know anything about dfs 1 I don't know anything about the usage of dfs 1 I don't know anything. 2 I don't know. 1 I have never had a phone so I don't know anything about that 1 No access to information 1 No idea 1 No ldea 1 airtell should work on security especially when someone stays with someone's sim card for seven days he or she can change the pin. 1 all 1 am not sure about the rights 1 communication 1 do not have an account know nothing 1 does not know 1 doesn't know 2 1 don't know 6 don't know any 1 don't know anything about dfs rights 1 don't know anything about how it works 1 have never used it so no idea 1 have no interest 1 have no knowledge about dfs 2 have no knowledge about how airtel money works exactly 1 have no knowledge on how dfs works not registered 1 have no phone 1 just learnt about rights from the interview 1 know nothing about how dfs works 1 1 no access to digital finances 1 no idea 1 no knowledge about dfs 1 no phone 2 not aware of any of the above 1 not aware of any rights 1 not sure about the rights 1 not sure how dfs works 1 not to share the pin number 1 provision of good network 1 right to communicate 1 too young 1 under age 1 Specify other digital financial service rights you are aware of 0 0 Through which mode did you become aware about the existence of these right(s)?:Service provider 5990 23382 1 Yes 4180 2 No 1810 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Website 5990 23382 1 Yes 237 2 No 5753 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Social media 5990 23382 1 Yes 1086 2 No 4904 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Regulator 5990 23382 1 Yes 461 2 No 5529 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Print or electronic media 5750 23622 0 4980 1 Yes 770 2 No 0 -999999999 240 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Third Party 5990 23382 1 Yes 3719 2 No 2271 Sysmiss 23382 Through which mode did you become aware about the existence of these right(s)?:Other, specify 5990 23382 1 Yes 98 2 No 5892 Sysmiss 23382 Specify where you become aware of these rights from 98 0 Advised by friends 1 At school 1 FAMILY members 1 Friends 2 Have no phone 1 1 I do not have a mobile account so I don't know 1 1 1 I just know 2 1 I was told by my friend 1 Learned of them at school 1 No access to information 1 RESPONDENT JUST KNOWS THAT THEY ARE ENTITLED TO THESE RIGHTS 1 Radio 1 TV 1 TV, radio 1 a colleague 1 a friend of mine 7 a friend of mine told me 1 agents 1 1 at school 5 1 1 blind 1 children 1 conversations with people 1 does not know 1 don't know how it works 2 eunmareter 1 family member 1 friend 3 friends 9 friends from school 1 2 from a friend 1 from family and friends 1 1 from my friends 1 1 from the enumerater 1 from the users of mobile money 1 grandchildren 1 have no knowledge about airtel money 1 have no knowledge about dfs 3 have no knowledge about them 1 household member 1 husband 3 my friend told me 2 my friends 1 my husband understands more of these 1 neighbour 1 no access to information 1 no money 1 none 3 none of the above 1 school teacher 1 television 1 those who use it 1 1 through my brother 1 through zicta 1 under age 1 wife 2 Are you aware about money laundering and terrorist financing? 14633 14739 1 Yes 3542 2 No 11091 -999999999 missing 21 Sysmiss 14718 Are you aware that engaging in money laundering and terrorist financing is illeg 3542 25830 1 Yes 3357 2 No 185 -999999999 missing 0 Sysmiss 25830 Are you aware that money laundering can be done through DFS 3542 25830 1 Yes 3092 2 No 450 -999999999 missing 0 Sysmiss 25830 Have you ever received an awareness message on money laundering 3542 25830 1 Yes 2195 2 No 1347 -999999999 missing 0 Sysmiss 25830 14654 14718 1 Yes 1191 2 No 13463 -999999999 missing 0 Sysmiss 14718 Do you have any investments in cryptocurrency or other digital currencies? 14654 14718 1 Yes 135 2 No 14519 -999999999 missing 0 Sysmiss 14718 Are you aware of the risk of investing in cryptocurrencies? 14654 14718 1 Yes 354 2 No 14300 -999999999 missing 0 Sysmiss 14718 Which of the following risks are you aware of?:Its unregulated 65 29307 1 Yes 20 2 No 45 Sysmiss 29307 Which of the following risks are you aware of?:Risks associated with hacking 65 29307 1 Yes 28 2 No 37 Sysmiss 29307 Which of the following risks are you aware of?:Volatility 65 29307 1 Yes 13 2 No 52 Sysmiss 29307 Which of the following risks are you aware of?:Erroneous transactions 65 29307 1 Yes 18 2 No 47 Sysmiss 29307 Which of the following risks are you aware of?:cannot be reversed 65 29307 1 Yes 23 2 No 42 Sysmiss 29307 Which of the following risks are you aware of?:Fake investment scams 65 29307 1 Yes 32 2 No 33 Sysmiss 29307 Which of the following risks are you aware of?:Money laundering 65 29307 1 Yes 30 2 No 35 Sysmiss 29307 Which of the following risks are you aware of?:Other 65 29307 1 Yes 2 2 No 63 Sysmiss 29307 Specify other risks you are aware of 2 0 RESPONDENT IS NOT AWARE OF THE EXISTENCE OF CRYPTOCURRENCIES 1 non 1 What is your monthly income from all sources? 14654 0 ##N/A## 22 ,2000 1 -9 27 0 3744 0.00 1 0.5 1 00 529 000 7 0000 5 00000 1 000000 1 020 1 1 4 1,400 1 1,500 1 10 110 10,000 2 10,000=00 1 100 880 1000 714 10000 66 100000 1 1030 1 1040 1 1050 2 10500 2 110 4 1100 13 11000 4 115 1 12,000 2 120 58 1200 113 12000 18 1250 3 12500 1 130 10 1300 22 13000 2 135 2 1350 1 1390 1 14 2 140 9 1400 14 14000 3 14oo 1 15 20 150 337 1500 435 15000 18 1509 1 1560 1 16 1 160 6 1600 20 1650 1 167 1 17 1 17,000 1 170 8 1700 31 17000 2 17500 1 180 15 1800 39 18000 2 190 2 1900 10 19000 1 1920 1 1oo 2 2 6 20 228 200 920 2000 418 20000 8 2100 4 21000 3 220 2 2200 8 230 2 2300 9 23000 1 240 1 2400 9 2440 1 25 10 250 158 2500 139 25000 6 2550 1 2600 2 2700 5 2750 1 280 5 2800 9 290 1 2900 1 2ooo 1 3,600 1 30 99 300 656 3000 232 30000 4 310 1 3199 1 3200 6 340 1 3400 4 34000 1 35 6 350 85 3500 64 360 2 3600 4 370 1 3700 2 38 2 380 1 3800 8 38000 1 390 1 39000 1 4,700 1 40 53 400 449 4000 110 40000 5 415 1 420 3 4200 6 430 2 4300 1 45 7 450 51 4500 38 4600 2 4618 1 4700 1 480 2 4800 4 4825 1 490 1 495 1 4970 1 5 38 50 685 500 1053 5000 195 5000miles 1 50p 1 5200 2 5250 1 530 1 540 1 5400 2 55 2 550 14 5500 10 55000 1 56 1 560 3 5600 3 570 1 5700 2 5725 1 58 1 580 2 5800 1 590 2 5900 1 595 1 5OO 1 5o 1 5oo 1 5ooo 1 6 1 60 33 600 257 6000 86 60000 1 6100 1 6300 1 640 1 65 3 650 22 6500 8 65o 1 660 1 670 1 6700 3 68 1 680 1 6oo 1 6ooo 1 7 1 70 36 700 205 7000 75 70000 1 720 1 740 1 75 5 750 26 7500 13 7600 1 780 1 7800 1 7916 1 8 1 80 58 800 254 8000 42 830 1 850 14 8500 7 8oo 1 9 65 90 2 900 74 9000 20 9200 1 9400 1 950 8 9500 1 9oo 1 Done 1 K200 1 O 1 can't say 1 doesn't have any income, 1 k1000 2 k10000 1 k3500 1 k500 1 k750 1 none 3 o 9 o100 1 oo 1 p 3 she doesn't have any income 1 ĺ1500 1 29372 0 1 17 5.878 2.539 29372 0 22.655 10170.068 667.669 653.373 5yr_Age_Group 29372 0 1 0 - 4 3626 2 5 - 9 4906 3 10 - 14 3717 4 15 - 19 3517 5 20 - 24 2672 6 25 - 29 2273 7 30 - 34 1750 8 35 - 39 1655 9 40 - 44 1337 10 45 - 49 1081 11 50 - 54 870 12 55 - 59 548 13 60 - 64 459 14 65 + 961 11 29361 1 11 Sysmiss 29361 Education_Categories 20840 8532 0 Preschool 197 1 Lower Primary 3368 2 Upper Primary 6168 3 Junior Secondary 4298 4 Senior Secondary 3954 5 Tertiary 1365 6 Never Attended 1490 Sysmiss 8532 What is your monthly income from all sources 14576 14796 -9 100000 841.19 2395.994 15068 14304 1 5020 2 10048 Sysmiss 14304