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2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals
Fourth Series

Zambia, 2022 - 2023
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Reference ID
ZMB-ZSA-ICT-2022-V1.0
Producer(s)
Zambia Statistics Agency, Zambia Information and Communications Technology Authority
Metadata
Documentation in PDF DDI/XML JSON
Created on
Jan 17, 2026
Last modified
Jan 19, 2026
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Data file: ICTS2022_Households_Dataset

This dataset contains information on various variables on Household Roster,Respondent Background, Household Income, Household ICT Usage Section, Internet/Online Risk Mitigation, Digital Financial Service and e-Waste section.

Cases: 6335
Variables: 1257

Variables

I102__2
Do you think any of the following falls under ZICTA’s mandate??:Voice tariff regulation
I102__3
Do you think any of the following falls under ZICTA’s mandate??:Data tariff regulation
I102__4
Do you think any of the following falls under ZICTA’s mandate??:SMS tariff regulation
I102__5
Do you think any of the following falls under ZICTA’s mandate??:Complaints Resolutions
I102__6
Do you think any of the following falls under ZICTA’s mandate??:Consumer Protection
I102__7
Do you think any of the following falls under ZICTA’s mandate??:Consumer Awareness
I102__8
Do you think any of the following falls under ZICTA’s mandate??:Cybersecurity
I102__9
Do you think any of the following falls under ZICTA’s mandate??:Access to ICT services
I102__10
Do you think any of the following falls under ZICTA’s mandate??:Postal regulation
I102__11
Do you think any of the following falls under ZICTA’s mandate??:Courier regulation
I103_A
rate the effectiveness of ZICTA as a regulator in Enforcement of Quality of ICT
I103_B
rate the effectiveness of ZICTA as a regulator in Voice tariff regulation
I103_C
rate the effectiveness of ZICTA as a regulator in Data tariff regulation
I103_D
rate the effectiveness of ZICTA as a regulator in SMS tariff regulation
I103_E
rate the effectiveness of ZICTA as a regulator in Complaints Resolutions
I103_F
rate the effectiveness of ZICTA as a regulator in Consumer Protection
I103_G
rate the effectiveness of ZICTA as a regulator in Consumer Awareness
I103_H
rate the effectiveness of ZICTA as a regulator in Access to ICT services
I103_I
rate the effectiveness of ZICTA as a regulator in Cybersecurity Crime
I103_J
rate the effectiveness of ZICTA as a regulator in Postal regulation
I103_k
rate the effectiveness of ZICTA as a regulator in Courier regulation
I104
Have you ever contact ZICTA using 7070?
I105_1
how do you rate your interaction with ZICTA on the 7070 line Customer service
I105_2
how do you rate your interaction with ZICTA on the 7070 line Complaint resolutio
I105_3
how do you rate your interaction with ZICTA on the 7070 line Handling time
I106_1
how do you rate your experience with Access to service centres for persons
I106_2
how do you rate your experience with Access to service centres for persons
I106_3
how do you rate your experience with Access to service centres for persons
I106_4
how do you rate your experience with Access to service centres for persons
I106_5
how do you rate your experience with Access to service centres for persons
I106_6
how do you rate your experience with Access to service centres for persons
I107__1
Are you aware of the following services?:Postal services
I107__2
Are you aware of the following services?:Courier services
I108
Have you ever used any of the postal services offered by Zampost
I109__1
Which postal services have you used in the last 12 months?:Post office box
I109__2
Which postal services have you used in the last 12 months?:Registered mail
I109__3
Which postal services have you used in the last 12 months?:Express Mail Service (EMS)
I109__4
Which postal services have you used in the last 12 months?:Ordinary mail service
I109__5
Which postal services have you used in the last 12 months?:Stamps
I109__6
Which postal services have you used in the last 12 months?:Hybrid mail
I109__7
Which postal services have you used in the last 12 months?:Other, specify
I109S
Specify other service you have used in the last 12 months
I110_1
Rate the services that you accessed from Zampost Post office box
I110_2
rate the services that you accessed from Zampost Registered mail
I110_3
rate the services that you accessed from Zampost? Express Mail Service (EMS)
I110_4
rate the services that you accessed from Zampost Ordinary mail service
I110_5
How would you rate the services that you accessed from Zampost? Stamps
I110_6
rate the services that you accessed from Zampost? Hybrid mail
I110_7
rate the services that you accessed from Zampost? Post office box
I111
how long did the last letter/parcel take to reach you (in days)
I112
How long (in minutes) does it take to get to the nearest Zampost Post Office?
I113
Have you ever used any courier services?
I114
How long (in minutes) does it take to get to the nearest courier office
I115__1
Which courier service providers have you used in the last 12 months, other than:Bus e.g. Power Tools, Mazhandu, and P. Mwansa etc.
I115__2
Which courier service providers have you used in the last 12 months, other than:Traditional courier e.g. DHL, Fedex, Mercury Couriers etc
I115__3
Which courier service providers have you used in the last 12 months, other than:Unregistered courier vehicle e.g. car, motorbike
I115__4
Which courier service providers have you used in the last 12 months, other than:Other, specify
I115S
Specify which courier providers you have used in the past 12 months?
I116__1
Have you ever experienced any of the following in your use of postal or courier:Theft of parcel
I116__2
Have you ever experienced any of the following in your use of postal or courier:Damage of parcel
I116__3
Have you ever experienced any of the following in your use of postal or courier:Delay of parcel
I116__4
Have you ever experienced any of the following in your use of postal or courier:Loss of parcel
I117__1
If you have experienced any of the issues in Q-116, where did you report:Reported to postal/Courier service provider
I117__2
If you have experienced any of the issues in Q-116, where did you report:Reported to Police
I117__3
If you have experienced any of the issues in Q-116, where did you report:Contacted sender of the item
I117__4
If you have experienced any of the issues in Q-116, where did you report:Contacted supplier of the item
I117__5
If you have experienced any of the issues in Q-116, where did you report:Report to ZICTA
I117__6
If you have experienced any of the issues in Q-116, where did you report:Other specify
I117S
Specify where you reported any issues
i117s0
Specify where you reported any issues
I118_1
how would you rate the Zampost services against Timely delivery
I118_2
how would you rate the Zampost services against Customer Service
I118_3
how would you rate the Zampost services against Complaint resolution
I118_4
how would you rate the Zampost services against Handling of the parcels
I118_5
how would you rate the Zampost services against Pricing
I119_1
how would you rate the courier services again Timely delivery
I119_2
how would you rate the courier services again Customer Service?
I119_3
how would you rate the courier services again Complaint Resolution
I119_4
how would you rate the courier services again Handling of the parcels
I119_5
how would you rate the courier services against pricing
I120__1
If you have not used postal or courier services before, why is this so?:Nothing to send or receive
I120__2
If you have not used postal or courier services before, why is this so?:No access to providers of Postal and Courier Services
I120__3
If you have not used postal or courier services before, why is this so?:Prefer to transport items myself
I120__4
If you have not used postal or courier services before, why is this so?:Prefer to use people that are traveling to parcel’s destination
I120__5
If you have not used postal or courier services before, why is this so?:I do not trust postal and courier service
I120__6
If you have not used postal or courier services before, why is this so?:There is no recourse in case anything happens to my parcel
I120__7
If you have not used postal or courier services before, why is this so?:Items take too long when postal and courier services are used
I120__8
If you have not used postal or courier services before, why is this so?:Goods are not well handled
I120__9
If you have not used postal or courier services before, why is this so?:They are too expensive
I120__10
If you have not used postal or courier services before, why is this so?:Other, specify
I120s
Specify why this is so?
i120s0
Specify why this is so?
I121
Are you aware of the existence of any digital financial service(s) currently
I122__1
Do you have any of the following accounts?:Bank account
I122__2
Do you have any of the following accounts?:Mobile money account
I122__3
Do you have any of the following accounts?:Electronic wallet
I123__1
What financial products are you currently using?:Commercial bank account (Savings, Current, Fixed deposite etc.)
I123__2
What financial products are you currently using?:Micro financial account (Bayport etc.)
I123__3
What financial products are you currently using?:Saving and credit institutions (Natsave, Building Society etc.)
I123__4
What financial products are you currently using?:Electronic wallet
Total: 1000
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