2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals
Fourth Series

Zambia, 2022 - 2023

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Reference ID

ZMB-ZSA-ICT-2022-V1.0

Producer(s)

Zambia Statistics Agency, Zambia Information and Communications Technology Authority

Metadata

Documentation in PDF DDI/XML JSON

Created on

Jan 17, 2026

Last modified

Jan 19, 2026

Page views

8406

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On a scale of 1-5 how satisfied are you customer services? (I52_B)

Data file: ICTS2022_Households_Dataset

Overview

Valid: 1043

Invalid: 5292

Type: Discrete

Decimal: 3

Width: 12

Range: 1 - 5

Format: Numeric

Questions and instructions

Categories

Value	Category	Cases
1	Excellent	56	5.4%
2	Very Good	178	17.1%
3	Good	566	54.3%
4	Fair	209	20%
5	Poor	34	3.3%
-999999999	missing	0
Sysmiss		5292

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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