2022 National Survey on Access and Usage of Information and Communication Technologies (ICTs) By Households and Individuals
Fourth Series

Zambia, 2022 - 2023

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Reference ID

ZMB-ZSA-ICT-2022-V1.0

Producer(s)

Zambia Statistics Agency, Zambia Information and Communications Technology Authority

Metadata

Documentation in PDF DDI/XML JSON

Created on

Jan 17, 2026

Last modified

Jan 19, 2026

Page views

8048

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Customer services (Q34_2)

Data file: ICTS2022_Households_Dataset

Overview

Valid: 1930

Invalid: 4405

Type: Discrete

Decimal: 3

Width: 12

Range: 1 - 4

Format: Numeric

Questions and instructions

Categories

Value	Category	Cases
1	Satisfied	967	50.1%
2	Neither	462	23.9%
3	Not satisfied	332	17.2%
4	Not applicable	169	8.8%
-999999999	missing	0
Sysmiss		4405

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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