2020 FinScope Survey
Fourth Edition
Zambia, 2020
Get Microdata
Reference ID
ZMB-ZSA-FINSCOPE-2020-V1.0
Producer(s)
Zambia Statistics Agency
Metadata
Created on
Aug 17, 2025
Last modified
Feb 26, 2026
Page views
20773
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- Data files
-
2020 Finscope
data 7 July
2022_anonymised
F.23_S. Specify where you would first go if you had a complaint regarding a capi (F23_S)
Data file: 2020 Finscope data 7 July 2022_anonymised
Overview
Valid:
279
Invalid:
0
Type:
Discrete
Width:
150
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| "None" | 1 |
0.4%
|
|
| "he does nothing because he knows nothing" | 1 |
0.4%
|
|
| "she does know" | 1 |
0.4%
|
|
| .RESPONDENT DIDNT INVEST | 1 |
0.4%
|
|
| Business Bankers | 1 |
0.4%
|
|
| DID NOT INVEST IN ANY OF THESE | 1 |
0.4%
|
|
| DO NOT KNOW | 1 |
0.4%
|
|
| DOES NOT KNOW | 2 |
0.7%
|
|
| DONT KNOW | 2 |
0.7%
|
|
| DONT KNOW ABOUT IT | 1 |
0.4%
|
|
| DONT KNOW CAPITAL MARKETS | 1 |
0.4%
|
|
| DONT KNOW WHERE TO COMPLAIN | 1 |
0.4%
|
|
| Do not know were to go | 1 |
0.4%
|
|
| Doesn't know | 2 |
0.7%
|
|
| Don't know | 5 |
1.8%
|
|
| Don't know what it is | 1 |
0.4%
|
|
| Dont know | 1 |
0.4%
|
|
| Dont know about it | 1 |
0.4%
|
|
| HAVEN'T INVESTED IN CAPITAL MARKETS | 1 |
0.4%
|
|
| HE NOT HEARD ABOUT THINGS | 1 |
0.4%
|
|
| I DONT KNOW | 3 |
1.1%
|
|
| I DONT KNOW ABOUT IT | 1 |
0.4%
|
|
| I HAVE NOT HEARD ABOUT IT | 1 |
0.4%
|
|
| I don't know | 1 |
0.4%
|
|
| I don't know I have never dealt in these | 1 |
0.4%
|
|
| I dont know | 1 |
0.4%
|
|
| NEVER HEARD | 1 |
0.4%
|
|
| NEVER HEARD | 4 |
1.4%
|
|
| NEVER INVESTED IN IT | 1 |
0.4%
|
|
| NO MONEY | 1 |
0.4%
|
|
| NON OF THE ABOVE | 1 |
0.4%
|
|
| NONE | 1 |
0.4%
|
|
| NOT APPLICABLE | 3 |
1.1%
|
|
| NOT APPLICATION | 2 |
0.7%
|
|
| NOWHERE | 1 |
0.4%
|
|
| Never heard of them | 1 |
0.4%
|
|
| No idea | 1 |
0.4%
|
|
| No idea about capital markets | 1 |
0.4%
|
|
| Not aware where to go | 1 |
0.4%
|
|
| Police | 1 |
0.4%
|
|
| REPORT TO POLICE | 1 |
0.4%
|
|
| RESPONDENT DOES NOT FAMILIAR WITH CAPITAL MARKETS | 1 |
0.4%
|
|
| RESPONDENT DOESNT KNOW | 1 |
0.4%
|
|
| RESPONDENT DOESNT KNOW ABOUT CAPITAL MARKETS | 1 |
0.4%
|
|
| RESPONDENT HASENTS INVESTED | 1 |
0.4%
|
|
| am not sure about the company | 1 |
0.4%
|
|
| bank | 2 |
0.7%
|
|
| bank of zambia | 2 |
0.7%
|
|
| cant recall | 1 |
0.4%
|
|
| capital market | 1 |
0.4%
|
|
| consumer protection commisdion | 1 |
0.4%
|
|
| court | 1 |
0.4%
|
|
| customer service | 2 |
0.7%
|
|
| did not invest | 1 |
0.4%
|
|
| do not know | 2 |
0.7%
|
|
| do not know anywhere to go for complaits | 1 |
0.4%
|
|
| do not know what it is | 1 |
0.4%
|
|
| do not know where to complain to | 1 |
0.4%
|
|
| do now what it is | 1 |
0.4%
|
|
| do nt know anthing about capital markets | 1 |
0.4%
|
|
| does not know | 3 |
1.1%
|
|
| does not know . | 1 |
0.4%
|
|
| does not know about capital markets | 1 |
0.4%
|
|
| does not know about it | 1 |
0.4%
|
|
| does not know anthing about capital market | 1 |
0.4%
|
|
| does not know where to go to and report | 1 |
0.4%
|
|
| does not know where to report | 1 |
0.4%
|
|
| doesn't know about capital market | 1 |
0.4%
|
|
| doesnt know | 7 |
2.5%
|
|
| don't invest in capital markets | 1 |
0.4%
|
|
| don't know | 8 |
2.9%
|
|
| don't know how it works | 1 |
0.4%
|
|
| dong know about capital markets | 1 |
0.4%
|
|
| dont have money yo invest | 1 |
0.4%
|
|
| dont how capita! markets works | 1 |
0.4%
|
|
| dont invest in capital markets | 1 |
0.4%
|
|
| dont kmow it | 1 |
0.4%
|
|
| dont know | 34 |
12.2%
|
|
| dont know about capital markets | 3 |
1.1%
|
|
| dont know about it | 1 |
0.4%
|
|
| dont know anthing about capital markets | 1 |
0.4%
|
|
| dont know anthing of capital markets | 1 |
0.4%
|
|
| dont know antning about capital markets | 1 |
0.4%
|
|
| dont know anything | 1 |
0.4%
|
|
| dont know anything about capital markets | 2 |
0.7%
|
|
| dont know anything about capitsl markets | 2 |
0.7%
|
|
| dont know anything aboyt capifsl markets | 1 |
0.4%
|
|
| dont know capital markets | 2 |
0.7%
|
|
| dont know how it works | 1 |
0.4%
|
|
| dont know it | 4 |
1.4%
|
|
| dont know of capital markets | 1 |
0.4%
|
|
| dont know what capital markets are | 1 |
0.4%
|
|
| dont know what it means | 1 |
0.4%
|
|
| dont know what they are | 1 |
0.4%
|
|
| dont know what to do as he doesent understand or k | 1 |
0.4%
|
|
| dont know where | 1 |
0.4%
|
|
| dont know where to go | 3 |
1.1%
|
|
| dont kow | 1 |
0.4%
|
|
| dont no | 2 |
0.7%
|
|
| dont understand | 1 |
0.4%
|
|
| family member | 1 |
0.4%
|
|
| financial advisors of the same company | 1 |
0.4%
|
|
| giving the complait to the leader of the country | 1 |
0.4%
|
|
| go to stockbroker | 1 |
0.4%
|
|
| go to the government or police | 1 |
0.4%
|
|
| has not used any product | 1 |
0.4%
|
|
| have heard of it | 1 |
0.4%
|
|
| have no knowledge about this | 1 |
0.4%
|
|
| have no used service | 1 |
0.4%
|
|
| haven't invested | 1 |
0.4%
|
|
| he does not know how it works | 1 |
0.4%
|
|
| he does not know where to go. | 1 |
0.4%
|
|
| health company | 1 |
0.4%
|
|
| i do not know | 1 |
0.4%
|
|
| i don't know | 1 |
0.4%
|
|
| i dont have that | 1 |
0.4%
|
|
| i dont know | 2 |
0.7%
|
|
| i dont know anything about capital markets | 1 |
0.4%
|
|
| i dont know it | 1 |
0.4%
|
|
| i dont know them | 1 |
0.4%
|
|
| i dont know where it is found | 1 |
0.4%
|
|
| i dont knownhow these work | 1 |
0.4%
|
|
| i dont knw | 2 |
0.7%
|
|
| i dont participate | 1 |
0.4%
|
|
| i have never heard about it | 1 |
0.4%
|
|
| i never heard about it | 1 |
0.4%
|
|
| l do not know | 1 |
0.4%
|
|
| l dont about it | 1 |
0.4%
|
|
| l dont know | 1 |
0.4%
|
|
| never heard | 2 |
0.7%
|
|
| never heard of it | 4 |
1.4%
|
|
| never heard of it. | 1 |
0.4%
|
|
| never invested | 1 |
0.4%
|
|
| no idea | 5 |
1.8%
|
|
| no ideal how they work | 1 |
0.4%
|
|
| no ideal where to go to | 1 |
0.4%
|
|
| no information | 1 |
0.4%
|
|
| no need | 1 |
0.4%
|
|
| no nothing | 1 |
0.4%
|
|
| no were because i did not invest in any capital | 1 |
0.4%
|
|
| no where | 2 |
0.7%
|
|
| no where (not invested in capital markets) | 1 |
0.4%
|
|
| no where cause dont have money | 1 |
0.4%
|
|
| none | 11 |
3.9%
|
|
| not applicable | 6 |
2.2%
|
|
| not aware of it | 1 |
0.4%
|
|
| not familiar with the products | 1 |
0.4%
|
|
| not sure because i have never invested before | 1 |
0.4%
|
|
| not sure where to go | 1 |
0.4%
|
|
| not sure, knowledge on the issure is not enough | 1 |
0.4%
|
|
| nothing | 2 |
0.7%
|
|
| nothing because i never heard about it | 1 |
0.4%
|
|
| nothing because she doesn't know | 1 |
0.4%
|
|
| nothing because she have never heard about it. | 1 |
0.4%
|
|
| nothing i dont know about them. | 1 |
0.4%
|
|
| nowhere | 1 |
0.4%
|
|
| nowhere because am not investing | 1 |
0.4%
|
|
| nowhere i dont know how its works | 1 |
0.4%
|
|
| pacra | 1 |
0.4%
|
|
| policce | 1 |
0.4%
|
|
| police | 5 |
1.8%
|
|
| report to the police | 1 |
0.4%
|
|
| respondant does not know | 1 |
0.4%
|
|
| she doent know | 1 |
0.4%
|
|
| she does not how it work | 1 |
0.4%
|
|
| still at svhool | 1 |
0.4%
|
|
| still studing | 1 |
0.4%
|
|
| stock broker | 1 |
0.4%
|
|
| they did not | 1 |
0.4%
|
|
| would go to labor office | 1 |
0.4%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.